TicketGateway can now insert tickets

api/BusinessLogic/Tickets/Ticket.php

@@ -236,6 +236,15 @@ class Ticket {
      */
     public $attachments;
 
+    function getAttachmentsForDatabase() {
+        $attachmentArray = array();
+        foreach ($this->attachments as $attachment) {
+            $attachmentArray[] = $attachment->id . '#' . $attachment->fileName . '#' . $attachment->savedName;
+        }
+
+        return implode(',', $attachmentArray);
+    }
+
     /**
      * @var int[]|null
      */
@@ -272,6 +281,9 @@ class Ticket {
     public $userAgent;
 
     /**
+     * 0 => width
+     * 1 => height
+     *
      * @var int[]|null
      */
     public $screenResolution;

api/DataAccess/Tickets/TicketGateway.php

@@ -82,4 +82,109 @@ class TicketGateway extends CommonDao {
 
         return $ticket;
     }
+
+    /**
+     * @param $ticket Ticket
+     * @param $heskSettings
+     */
+    function createTicket($ticket, $heskSettings) {
+        global $hesklang;
+
+        // If language is not set or default, set it to NULL.
+        if ($ticket->language === null || empty($ticket->language)) {
+            $language = (!$heskSettings['can_sel_lang']) ? HESK_DEFAULT_LANGUAGE : hesk_dbEscape($hesklang['LANGUAGE']);
+        } else {
+            $language = $ticket->language;
+        }
+
+        $dueDate = $ticket->dueDate ? "'{$ticket->dueDate}'" : "NULL";
+        // Prepare SQL for custom fields
+        $customWhere = '';
+        $customWhat  = '';
+
+        for ($i=1; $i<=50; $i++)
+        {
+            $customWhere .= ", `custom{$i}`";
+            $customWhat  .= ", '" . (isset($ticket->customFields[$i]) ? hesk_dbEscape($ticket->customFields[$i]) : '') . "'";
+        }
+
+        $suggestedArticles = '';
+        if ($ticket->suggestedArticles !== null && !empty($ticket->suggestedArticles)) {
+            $suggestedArticles = implode(',', $ticket->suggestedArticles);
+        }
+
+        $latitude = $ticket->location !== null
+                    && isset($ticket->location[0])
+                    && $ticket->location[0] !== null ? $ticket->location[0] : '';
+        $longitude = $ticket->location !== null
+                    && isset($ticket->location[1])
+                    && $ticket->location[1] !== null ? $ticket->location[1] : '';
+        $userAgent = $ticket->userAgent !== null ? $ticket->userAgent : '';
+        $screenResolutionWidth = $ticket->screenResolution !== null
+                    && isset($ticket->screenResolution[0])
+                    && $ticket->screenResolution[0] !== null ? intval($ticket->screenResolution[0]) : '';
+        $screenResolutionHeight = $ticket->screenResolution !== null
+                    && isset($ticket->screenResolution[1])
+                    && $ticket->screenResolution[1] !== null ? intval($ticket->screenResolution[1]) : '';
+
+        $sql = "INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets`
+        (
+            `trackid`,
+            `name`,
+            `email`,
+            `category`,
+            `priority`,
+            `subject`,
+            `message`,
+            `dt`,
+            `lastchange`,
+            `articles`,
+            `ip`,
+            `language`,
+            `openedby`,
+            `owner`,
+            `attachments`,
+            `merged`,
+            `status`,
+            `latitude`,
+            `longitude`,
+            `html`,
+            `user_agent`,
+            `screen_resolution_height`,
+            `screen_resolution_width`,
+            `due_date`,
+            `history`
+            {$customWhere}
+        )
+        VALUES
+        (
+            '" . hesk_dbEscape($ticket->trackingId) . "',
+            '" . hesk_dbEscape($ticket->name) . "',
+            '" . hesk_dbEscape($ticket->email) . "',
+            '" . intval($ticket->categoryId) . "',
+            '" . intval($ticket->priorityId) . "',
+            '" . hesk_dbEscape($ticket->subject) . "',
+            '" . hesk_dbEscape($ticket->message) . "',
+            NOW(),
+            NOW(),
+            " . $suggestedArticles . ",
+            '" . hesk_dbEscape($ticket->ipAddress) . "',
+            '" . hesk_dbEscape($language) . "',
+            '" . intval($ticket->openedBy) . "',
+            '" . intval($ticket->ownerId) . "',
+            '" . hesk_dbEscape($ticket->getAttachmentsForDatabase()) . "',
+            '',
+            '" . intval($ticket->statusId) . "',
+            '" . hesk_dbEscape($latitude) . "',
+            '" . hesk_dbEscape($longitude) . "',
+            '" . hesk_dbEscape($ticket->usesHtml) . "',
+            '" . hesk_dbEscape($userAgent) . "',
+            " . hesk_dbEscape($screenResolutionHeight) . ",
+            " . hesk_dbEscape($screenResolutionWidth) . ",
+            {$dueDate},
+            '" . hesk_dbEscape($ticket->auditTrailHtml) . "'
+            {$customWhat}
+        )
+        ";
+    }
 }