/* At least 1 ticket needs to be merged with target ticket */
if ( count($merge_these) <1)
{
$_SESSION['error'] = $hesklang['merr1'];
return false;
}
/* Make sure target ticket exists */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($merge_into)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
$_SESSION['error'] = $hesklang['merr2'];
return false;
}
$ticket = hesk_dbFetchAssoc($res);
/* Make sure user has access to ticket category */
if ( ! hesk_okCategory($ticket['category'], 0) )
{
$_SESSION['error'] = $hesklang['merr3'];
return false;
}
/* Set some variables for later */
$merge['attachments'] = '';
$merge['replies'] = array();
$merge['notes'] = array();
$sec_worked = 0;
$history = '';
$merged = '';
/* Get messages, replies, notes and attachments of tickets that will be merged */
foreach ($merge_these as $this_id)
{
/* Validate ID */
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
/* Get required ticket information */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category`,`name`,`message`,`dt`,`time_worked`,`attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
continue;
}
$row = hesk_dbFetchAssoc($res);
/* Has this user access to the ticket category? */
if ( ! hesk_okCategory($row['category'], 0) )
{
continue;
}
/* Insert ticket message as a new reply to target ticket */
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ('".intval($ticket['id'])."','".hesk_dbEscape($row['name'])."','".hesk_dbEscape($row['message'])."','".hesk_dbEscape($row['dt'])."','".hesk_dbEscape($row['attachments'])."')");
/* Update attachments */
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` SET `ticket_id`='".hesk_dbEscape($ticket['trackid'])."' WHERE `ticket_id`='".hesk_dbEscape($row['trackid'])."'");
/* Get old ticket replies and insert them as new replies */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($row['id'])."' ORDER BY `id` ASC");
while ( $reply = hesk_dbFetchAssoc($res) )
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`staffid`,`rating`,`read`) VALUES ('".intval($ticket['id'])."','".hesk_dbEscape($reply['name'])."','".hesk_dbEscape($reply['message'])."','".hesk_dbEscape($reply['dt'])."','".hesk_dbEscape($reply['attachments'])."','".intval($reply['staffid'])."','".intval($reply['rating'])."','".intval($reply['read'])."')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($row['id'])."'");
/* Get old ticket notes and insert them as new notes */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($row['id'])."' ORDER BY `id` ASC");
while ( $note = hesk_dbFetchAssoc($res) )
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`,`attachments`) VALUES ('".intval($ticket['id'])."','".intval($note['who'])."','".hesk_dbEscape($note['dt'])."','".hesk_dbEscape($note['message'])."','".hesk_dbEscape($note['attachments'])."')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($row['id'])."'");
/* Delete old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($row['id'])."'");
$res = hesk_dbQuery("SELECT COUNT(*) as `cnt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`=".intval($ticket['id'])." GROUP BY CASE WHEN `staffid` = 0 THEN 0 ELSE 1 END ASC");
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`=".intval($ticket['id'])." AND `staffid`>0 ORDER BY `dt` ASC LIMIT 1");
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `default_list`='".hesk_dbEscape($default_list)."' WHERE `id`='".intval($_SESSION['id'])."'");
// Update session values so the changes take effect immediately
$_SESSION['default_list'] = $default_list;
return true;
} // END hesk_updateStaffDefaults()
function hesk_makeJsString($in)
{
return addslashes(preg_replace("/\s+/",' ',$in));
} // END hesk_makeJsString()
function hesk_checkNewMail()
{
global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` WHERE `to`='".intval($_SESSION['id'])."' AND `read`='0' AND `deletedby`!='".intval($_SESSION['id'])."' ");
$num = hesk_dbResult($res,0,0);
return $num;
} // END hesk_checkNewMail()
function hesk_getCategoriesArray($kb = 0) {
global $hesk_settings, $hesklang, $hesk_db_link;
$categories = array();
if ($kb)
{
$result = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_categories` ORDER BY `cat_order` ASC');
}
else
{
$result = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` ORDER BY `cat_order` ASC');