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<?php
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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hesk_checkPermission('can_man_ticket_statuses');
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define('WYSIWYG',1);
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// Are we performing an action?
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if (isset($_POST['action'])) {
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if ($_POST['action'] == 'save') {
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save();
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}
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}
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/* Print header */
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require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
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/* Print main manage users page */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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<div class="row" style="padding: 20px">
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<ul class="nav nav-tabs" role="tablist">
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<?php
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// Show a link to banned_emails.php if user has permission
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if ( hesk_checkPermission('can_ban_emails',0) )
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{
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echo '
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<li role="presentation">
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<a title="' . $hesklang['banemail'] . '" href="banned_emails.php">'.$hesklang['banemail'].'</a>
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</li>
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';
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}
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if ( hesk_checkPermission('can_ban_ips',0) )
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{
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echo '
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<li role="presentation">
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<a title="' . $hesklang['banip'] . '" href="banned_ips.php">'.$hesklang['banip'].'</a>
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</li>';
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}
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// Show a link to status_message.php if user has permission to do so
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if ( hesk_checkPermission('can_service_msg',0) )
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{
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echo '
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<li role="presentation">
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<a title="' . $hesklang['sm_title'] . '" href="service_messages.php">' . $hesklang['sm_title'] . '</a>
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</li>';
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}
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if ( hesk_checkPermission('can_man_email_tpl',0) )
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{
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echo '
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<li role="presentation">
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<a title="'.$hesklang['email_templates'].'" href="manage_email_templates.php">'.$hesklang['email_templates'].'</a>
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</li>
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';
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}
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?>
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<li role="presentation" class="active">
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<a href="#"><?php echo $hesklang['statuses']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" title="<?php echo $hesklang['statuses']; ?>" data-content="<?php echo $hesklang['statuses_intro']; ?>"></i></a>
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</li>
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</ul>
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<div class="tab-content summaryList tabPadding">
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<div class="row">
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<div class="col-md-12">
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<?php
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/* This will handle error, success and notice messages */
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hesk_handle_messages();
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//-- We need to get all of the statuses and dump the information to the page.
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$statusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`';
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$closedStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 1';
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$openStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 0';
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$statusesRS = hesk_dbQuery($statusesSql);
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?>
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<form class="form-horizontal" method="post" action="manage_statuses.php" role="form">
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4><?php echo $hesklang['statuses']; ?></h4>
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</div>
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<table class="table table-hover">
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<thead>
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<tr>
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<th><?php echo $hesklang['name']; ?></th>
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<th><?php echo $hesklang['closable_question']; ?>
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<i class="fa fa-question-circle settingsquestionmark"
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data-toggle="htmlpopover" data-placement="bottom"
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title="<?php echo $hesklang['closable_question']; ?>"
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data-content="<?php echo $hesklang['closable_description']; ?>"> </i>
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</th>
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<th><?php echo $hesklang['closedQuestionMark']; ?>
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<i class="fa fa-question-circle settingsquestionmark" data-toggle="popover"
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data-placement="top" title="<?php echo $hesklang['closedQuestionMark']; ?>"
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data-content="<?php echo $hesklang['closedQuestionMarkDescr']; ?>"></i>
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</th>
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<th><?php echo $hesklang['actions']; ?></th>
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</tr>
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</thead>
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<tbody>
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<?php while ($row = hesk_dbFetchAssoc($statusesRS)): ?>
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<tr id="s<?php echo $row['ID']; ?>_row">
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<td style="color: <?php echo $row['TextColor']; ?>; font-weight: bold">
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<?php echo $hesklang[$row['Key']]; ?>
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</td>
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<td>
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<?php
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if ($row['Closable'] == 'yes') {
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echo $hesklang['yes_title_case'];
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} elseif ($row['Closable'] == 'conly') {
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echo $hesklang['customers_only'];
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} elseif ($row['Closable'] == 'sonly') {
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echo $hesklang['staff_only'];
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} elseif ($row['Closable'] == 'no') {
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echo $hesklang['no_title_case'];
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}
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?>
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</td>
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<td>
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<?php
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if ($row['IsClosed']) {
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echo $hesklang['yes_title_case'];
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}
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?>
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</td>
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<td>
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<!-- TODO Localize this -->
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<a href="#"><i class="fa fa-pencil" data-toggle="tooltip" title="Edit"></i></a>
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<a href="#"><i class="fa fa-times" data-toggle="tooltip" title="Delete"></i></a>
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<a href="#"><i class="fa fa-arrow-down" data-toggle="tooltip" title="Move Down"></i></a>
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<a href="#"><i class="fa fa-arrow-up" data-toggle="tooltip" title="Move Up"></i></a>
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</td>
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</tr>
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<?php endwhile; ?>
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</tbody>
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</table>
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</div>
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4><?php echo $hesklang['defaultStatusForAction']; ?></h4>
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</div>
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<div class="panel-body">
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<div class="form-group">
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<label for="newTicket" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isNewTicketMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="newTicket" class="form-control" id="newTicket">
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<?php
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$statusesRS = hesk_dbQuery($openStatusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="closedByClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isClosedByClientMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="closedByClient" class="form-control" id="closedByClient">
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<?php
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$statusesRS = hesk_dbQuery($closedStatusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['IsClosedByClient'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="replyFromClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isRepliedByClientMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="replyFromClient" class="form-control" id="replyFromClient">
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<?php
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$statusesRS = hesk_dbQuery($openStatusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="staffClosedOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffClosedOptionMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="staffClosedOption" class="form-control" id="staffClosedOption">
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<?php
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$statusesRS = hesk_dbQuery($closedStatusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['IsStaffClosedOption'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="staffReopenedStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffReopenedStatusMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="staffReopenedStatus" class="form-control" id="staffReopenedStatus">
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<?php
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$statusesRS = hesk_dbQuery($openStatusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['IsStaffReopenedStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="defaultStaffReplyStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isDefaultStaffReplyStatusMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="defaultStaffReplyStatus" class="form-control" id="defaultStaffReplyStatus">
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<?php
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$statusesRS = hesk_dbQuery($openStatusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['IsDefaultStaffReplyStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="lockedTicketStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['lockedTicketStatusMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="lockedTicketStatus" class="form-control" id="lockedTicketStatus">
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<?php
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$statusesRS = hesk_dbQuery($statusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['LockedTicketStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="autocloseTicketOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['autoclose_ticket_status']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="autocloseTicketOption" class="form-control" id="autocloseTicketOption">
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<?php
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$statusesRS = hesk_dbQuery($closedStatusesSql);
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while ($row = $statusesRS->fetch_assoc())
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{
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$selectedEcho = ($row['IsAutocloseOption'] == 1) ? 'selected' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
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}
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?>
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</select>
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</div>
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</div>
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</div>
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</div>
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<div class="col-sm-6 col-sm-offset-6">
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<input type="hidden" name="action" value="save">
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<input type="submit" class="btn btn-default" value="<?php echo $hesklang['save_changes']; ?>">
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</div>
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</form>
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</div>
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</div>
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</div>
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</div>
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<?php
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require_once(HESK_PATH . 'inc/footer.inc.php');
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exit();
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function save() {
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global $hesklang, $hesk_settings;
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//-- Before we do anything, make sure the statuses are valid.
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$rows = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`');
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while ($row = $rows->fetch_assoc())
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{
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if (!isset($_POST['s'.$row['ID'].'_delete']))
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{
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validateStatus($_POST['s'.$row['ID'].'_key'], $_POST['s'.$row['ID'].'_textColor']);
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}
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}
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//-- Validate the new one if at least one of the fields are used / checked
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if ($_POST['sN_key'] != null || $_POST['sN_textColor'] != null || isset($_POST['sN_isClosed']))
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{
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validateStatus($_POST['sN_key'], $_POST['sN_textColor']);
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}
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hesk_dbConnect();
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$wasStatusDeleted = false;
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//-- Get all the status IDs
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$statusesSql = 'SELECT * FROM `'.$hesk_settings['db_pfix'].'statuses`';
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$results = hesk_dbQuery($statusesSql);
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while ($row = $results->fetch_assoc())
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{
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//-- If the status is marked for deletion, delete it and skip everything below.
|
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|
if (isset($_POST['s'.$row['ID'].'_delete']))
|
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{
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|
$delete = "DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ?";
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$stmt = hesk_dbConnect()->prepare($delete);
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$stmt->bind_param('i', $row['ID']);
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$stmt->execute();
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$wasStatusDeleted = true;
|
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|
} else
|
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|
|
{
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|
|
//-- Update the information in the database with what is on the page
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|
|
$query = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `Key` = ?, `TextColor` = ?, `IsClosed` = ?, `Closable` = ? WHERE `ID` = ?";
|
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|
|
$stmt = hesk_dbConnect()->prepare($query);
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|
$isStatusClosed = (isset($_POST['s'.$row['ID'].'_isClosed']) ? 1 : 0);
|
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|
$stmt->bind_param('sssisi', $_POST['s'.$row['ID'].'_key'], $_POST['s'.$row['ID'].'_textColor'], $isStatusClosed, $_POST['s'.$row['ID'].'_closable'], $row['ID']);
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|
$stmt->execute();
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
//-- If any statuses were deleted, re-index them before adding a new one
|
|
|
|
|
if ($wasStatusDeleted) {
|
|
|
|
|
//-- First drop and re-add the ID column
|
|
|
|
|
hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` DROP COLUMN `ID`");
|
|
|
|
|
hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ADD `ID` INT NOT NULL AUTO_INCREMENT PRIMARY KEY FIRST");
|
|
|
|
|
|
|
|
|
|
//-- Since statuses should be zero-based, but are now one-based, subtract one from each ID
|
|
|
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `ID` = `ID`-1");
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
//-- Insert the addition if there is anything to add
|
|
|
|
|
if ($_POST['sN_key'] != null && $_POST['sN_textColor'] != null)
|
|
|
|
|
{
|
|
|
|
|
//-- The next ID is equal to the number of rows, since the IDs are zero-indexed.
|
|
|
|
|
$nextValue = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`')->num_rows;
|
|
|
|
|
$isClosed = isset($_POST['sN_isClosed']) ? 1 : 0;
|
|
|
|
|
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`ID`, `Key`, `TextColor`, `IsClosed`, `Closable`)
|
|
|
|
|
VALUES (".$nextValue.", '".hesk_dbEscape($_POST['sN_key'])."', '".hesk_dbEscape($_POST['sN_textColor'])."', ".$isClosed.", '".hesk_dbEscape($_POST['sN_closable'])."')";
|
|
|
|
|
hesk_dbQuery($insert);
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
//-- Update default status for actions
|
|
|
|
|
$defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`IsNewTicketStatus` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['newTicket']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`IsClosedByClient` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['closedByClient']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`IsCustomerReplyStatus` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['replyFromClient']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`IsStaffClosedOption` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['staffClosedOption']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`IsStaffReopenedStatus` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['staffReopenedStatus']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['defaultStaffReplyStatus']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`LockedTicketStatus` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['lockedTicketStatus']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
hesk_dbConnect()->query($defaultQuery . "`IsAutocloseOption` = 0");
|
|
|
|
|
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ?";
|
|
|
|
|
$stmt = hesk_dbConnect()->prepare($updateQuery);
|
|
|
|
|
$stmt->bind_param('i', $_POST['autocloseTicketOption']);
|
|
|
|
|
$stmt->execute();
|
|
|
|
|
|
|
|
|
|
hesk_process_messages($hesklang['statuses_saved'],'manage_statuses.php','SUCCESS');
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
function validateStatus($key, $textColor)
|
|
|
|
|
{
|
|
|
|
|
global $hesklang;
|
|
|
|
|
|
|
|
|
|
//-- Validation logic
|
|
|
|
|
if ($key == '')
|
|
|
|
|
{
|
|
|
|
|
hesk_process_messages($hesklang['key_required'], 'manage_statuses.php');
|
|
|
|
|
} elseif ($textColor == '')
|
|
|
|
|
{
|
|
|
|
|
hesk_process_messages($hesklang['textColorRequired'], 'manage_statuses.php');
|
|
|
|
|
}
|
|
|
|
|
}
|
