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816 lines
45 KiB
PHP
816 lines
45 KiB
PHP
<?php
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'modsForHesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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require(HESK_PATH . 'inc/status_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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hesk_checkPermission('can_man_ticket_statuses');
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define('WYSIWYG',1);
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// Are we performing an action?
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if (isset($_REQUEST['a'])) {
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if ( defined('HESK_DEMO') ) { hesk_process_messages($hesklang['cannot_edit_status_demo'], 'manage_statuses.php'); }
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elseif ($_REQUEST['a'] == 'create') { createStatus(); }
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elseif ($_REQUEST['a'] == 'update') { updateStatus(); }
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elseif ($_REQUEST['a'] == 'delete') { deleteStatus(); }
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elseif ($_REQUEST['a'] == 'sort') { moveStatus(); }
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elseif ($_REQUEST['a'] == 'save') { save(); }
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}
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/* Print header */
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require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
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/* Print main manage users page */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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<div class="row" style="padding: 20px">
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<ul class="nav nav-tabs" role="tablist">
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<?php
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// Show a link to banned_emails.php if user has permission
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if ( hesk_checkPermission('can_ban_emails',0) )
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{
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echo '
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<li role="presentation">
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<a title="' . $hesklang['banemail'] . '" href="banned_emails.php">'.$hesklang['banemail'].'</a>
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</li>
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';
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}
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if ( hesk_checkPermission('can_ban_ips',0) )
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{
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echo '
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<li role="presentation">
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<a title="' . $hesklang['banip'] . '" href="banned_ips.php">'.$hesklang['banip'].'</a>
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</li>';
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}
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// Show a link to status_message.php if user has permission to do so
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if ( hesk_checkPermission('can_service_msg',0) )
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{
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echo '
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<li role="presentation">
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<a title="' . $hesklang['sm_title'] . '" href="service_messages.php">' . $hesklang['sm_title'] . '</a>
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</li>';
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}
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if ( hesk_checkPermission('can_man_email_tpl',0) )
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{
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echo '
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<li role="presentation">
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<a title="'.$hesklang['email_templates'].'" href="manage_email_templates.php">'.$hesklang['email_templates'].'</a>
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</li>
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';
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}
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?>
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<li role="presentation" class="active">
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<a href="#"><?php echo $hesklang['statuses']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" title="<?php echo $hesklang['statuses']; ?>" data-content="<?php echo $hesklang['statuses_intro']; ?>"></i></a>
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</li>
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</ul>
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<div class="tab-content summaryList tabPadding">
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<div class="row">
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<div class="col-md-12">
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<?php
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/* This will handle error, success and notice messages */
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hesk_handle_messages();
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//-- We need to get all of the statuses and dump the information to the page.
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$numOfStatusesRS = hesk_dbQuery('SELECT 1 FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`');
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$numberOfStatuses = hesk_dbNumRows($numOfStatusesRS);
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$statuses = mfh_getAllStatuses();
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?>
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<form class="form-horizontal" method="post" action="manage_statuses.php" role="form">
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4>
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<?php echo $hesklang['statuses']; ?>
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<span class="nu-floatRight" style="margin-top: -7px">
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<button class="btn btn-success" data-toggle="modal" data-target="#modal-status-new">
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<i class="fa fa-plus-circle"></i>
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<?php
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echo $hesklang['new_status'];
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?>
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</button>
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</span>
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</h4>
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</div>
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<table class="table table-hover">
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<thead>
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<tr>
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<th><?php echo $hesklang['name']; ?></th>
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<th><?php echo $hesklang['closable_question']; ?></th>
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<th><?php echo $hesklang['closedQuestionMark']; ?></th>
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<th><?php echo $hesklang['actions']; ?></th>
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</tr>
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</thead>
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<tbody>
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<?php
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$j = 1;
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foreach ($statuses as $key => $row):
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?>
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<tr id="s<?php echo $row['ID']; ?>_row">
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<td style="color: <?php echo $row['TextColor']; ?>; font-weight: bold">
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<?php echo $row['text']; ?>
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</td>
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<td>
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<?php
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if ($row['Closable'] == 'yes') {
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echo $hesklang['yes_title_case'];
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} elseif ($row['Closable'] == 'conly') {
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echo $hesklang['customers_only'];
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} elseif ($row['Closable'] == 'sonly') {
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echo $hesklang['staff_only'];
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} elseif ($row['Closable'] == 'no') {
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echo $hesklang['no_title_case'];
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}
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?>
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</td>
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<td>
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<?php
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if ($row['IsClosed']) {
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echo '<i class="fa fa-check-circle icon-link" style="color: green;"></i>';
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}
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?>
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</td>
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<td>
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<span data-toggle="modal" data-target="#modal-status-<?php echo $row['ID']; ?>" style="cursor: pointer;">
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<i class="fa fa-pencil icon-link" style="color: orange"
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data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i>
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</span>
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<?php echoArrows($j, $numberOfStatuses, $row['ID']); ?>
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<?php
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// Only show the delete button if (1) it's not a default action and (2) no tickets are set to that status
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$delete = canStatusBeDeleted($row['ID']);
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$cursor = 'cursor: pointer';
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$iconStyle = 'color: red';
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$dataTarget = 'data-target="#modal-status-delete-'.$row['ID'].'"';
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$tooltip = $hesklang['delete'];
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if ($delete == 'no-default' || $delete == 'no-tickets') {
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$cursor = '';
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$dataTarget = '';
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$iconStyle = 'color: grey';
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}
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if ($delete == 'no-default') {
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$tooltip = $hesklang['whyCantIDeleteThisStatusReason'];
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} elseif ($delete == 'no-tickets') {
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$tooltip = $hesklang['cannot_delete_status_tickets'];
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}
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?>
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<span data-toggle="modal" <?php echo $dataTarget; ?> style="<?php echo $cursor; ?>;">
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<i class="fa fa-times icon-link" style="<?php echo $iconStyle; ?>"
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data-toggle="tooltip" title="<?php echo $tooltip; ?>"></i>
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</span>
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</td>
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</tr>
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<?php
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$j++;
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endforeach; ?>
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</tbody>
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</table>
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</div>
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<div class="panel panel-default">
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<div class="panel-heading">
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<h4><?php echo $hesklang['defaultStatusForAction']; ?></h4>
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</div>
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<div class="panel-body">
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<div class="form-group">
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<label for="newTicket" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isNewTicketMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="newTicket" class="form-control" id="newTicket">
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<?php
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foreach ($statuses as $key => $row)
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{
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if ($row['IsClosed'] == 1) {
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continue;
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}
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$selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="closedByClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isClosedByClientMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="closedByClient" class="form-control" id="closedByClient">
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<?php
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foreach ($statuses as $key => $row)
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{
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if ($row['IsClosed'] == 0) {
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continue;
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}
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$selectedEcho = ($row['IsClosedByClient'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="replyFromClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isRepliedByClientMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="replyFromClient" class="form-control" id="replyFromClient">
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<?php
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foreach ($statuses as $key => $row)
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{
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if ($row['IsClosed'] == 1) {
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continue;
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}
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$selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="staffClosedOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffClosedOptionMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="staffClosedOption" class="form-control" id="staffClosedOption">
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<?php
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foreach ($statuses as $key => $row)
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{
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if ($row['IsClosed'] == 0) {
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continue;
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}
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$selectedEcho = ($row['IsStaffClosedOption'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="staffReopenedStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffReopenedStatusMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="staffReopenedStatus" class="form-control" id="staffReopenedStatus">
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<?php
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foreach ($statuses as $key => $row)
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{
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if ($row['IsClosed'] == 1) {
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continue;
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}
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$selectedEcho = ($row['IsStaffReopenedStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="defaultStaffReplyStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isDefaultStaffReplyStatusMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="defaultStaffReplyStatus" class="form-control" id="defaultStaffReplyStatus">
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<?php
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foreach ($statuses as $key => $row)
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{
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if ($row['IsClosed'] == 1) {
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continue;
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}
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$selectedEcho = ($row['IsDefaultStaffReplyStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="lockedTicketStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['lockedTicketStatusMsg']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="lockedTicketStatus" class="form-control" id="lockedTicketStatus">
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<?php
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foreach ($statuses as $key => $row)
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{
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$selectedEcho = ($row['LockedTicketStatus'] == 1) ? 'selected="selected"' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="autocloseTicketOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['autoclose_ticket_status']; ?></label>
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<div class="col-sm-6 col-xs-12">
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<select name="autocloseTicketOption" class="form-control" id="autocloseTicketOption">
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<?php
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foreach ($statuses as $key => $row)
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{
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if ($row['IsClosed'] == 0) {
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continue;
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}
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$selectedEcho = ($row['IsAutocloseOption'] == 1) ? 'selected' : '';
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echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.mfh_getDisplayTextForStatusId($row['ID']).'</option>';
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}
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?>
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</select>
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</div>
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</div>
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</div>
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</div>
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<div class="col-sm-6 col-sm-offset-6">
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<input type="hidden" name="a" value="save">
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<input type="submit" class="btn btn-default" value="<?php echo $hesklang['save_changes']; ?>">
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</div>
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</form>
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</div>
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</div>
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</div>
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</div>
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<?php
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foreach ($statuses as $status) {
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buildEditModal($status['ID']);
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buildConfirmDeleteModal($status['ID']);
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}
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buildCreateModal();
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require_once(HESK_PATH . 'inc/footer.inc.php');
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exit();
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function buildConfirmDeleteModal($statusId) {
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global $hesklang;
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?>
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<div class="modal fade" id="modal-status-delete-<?php echo $statusId; ?>" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
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<div class="modal-dialog modal-lg">
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<div class="modal-content">
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<div class="modal-header">
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<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
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<h4 class="modal-title"><?php echo $hesklang['confirm_delete_status_question']; ?></h4>
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</div>
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<div class="modal-body">
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<div class="row">
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<div class="col-md-12">
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<p><?php echo $hesklang['confirm_delete_status']; ?></p>
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</div>
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</div>
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</div>
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<div class="modal-footer">
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<input type="hidden" name="a" value="create">
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<div class="btn-group">
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<a href="manage_statuses.php?a=delete&id=<?php echo $statusId; ?>" class="btn btn-danger">
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<?php echo $hesklang['delete']; ?>
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</a>
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<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo $hesklang['cancel']; ?></button>
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</div>
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</div>
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</div>
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</div>
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</div>
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<?php
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}
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function echoArrows($index, $numberOfStatuses, $statusId) {
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global $hesklang, $modsForHesk_settings;
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if ($modsForHesk_settings['statuses_order_column'] == 'name') {
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return;
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}
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if ($index !== 1) {
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// Display move up
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echo '<a href="manage_statuses.php?a=sort&move=-15&id='.$statusId.'">
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<i class="fa fa-arrow-up icon-link" style="color: green" data-toggle="tooltip"
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title="'.htmlspecialchars($hesklang['move_up']).'"></i></a> ';
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} else {
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echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;"> ';
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}
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if ($index !== $numberOfStatuses) {
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// Display move down
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echo '<a href="manage_statuses.php?a=sort&move=15&id='.$statusId.'">
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<i class="fa fa-arrow-down icon-link" style="color: green" data-toggle="tooltip"
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title="'.htmlspecialchars($hesklang['move_dn']).'"></i></a>';
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} else {
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echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;">';
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}
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}
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function buildCreateModal() {
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global $hesklang, $hesk_settings;
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$languages = array();
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foreach ($hesk_settings['languages'] as $key => $value) {
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$languages[$key] = $hesk_settings['languages'][$key]['folder'];
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}
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?>
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<div class="modal fade" id="modal-status-new" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
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<div class="modal-dialog modal-lg">
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<div class="modal-content">
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<form action="manage_statuses.php" role="form" method="post" class="form-horizontal">
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<div class="modal-header">
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<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
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<h4 class="modal-title"><?php echo $hesklang['create_new_status_title']; ?></h4>
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</div>
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<div class="modal-body">
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<div class="row">
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<div class="col-md-6">
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<h4><?php echo $hesklang['status_name_title']; ?>
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<i class="fa fa-question-circle settingsquestionmark"
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data-toggle="popover"
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title="<?php echo $hesklang['status_name_title']; ?>"
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data-content="<?php echo $hesklang['status_name_title_help']; ?>"></i></h4>
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<div class="footerWithBorder blankSpace"></div>
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<?php foreach ($languages as $language => $languageCode): ?>
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<div class="form-group">
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<label class="col-sm-3 control-label" for="name[<?php echo $language; ?>]">
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<?php echo $language; ?>
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</label>
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<div class="col-sm-9">
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<input type="text" placeholder="<?php echo htmlspecialchars($language); ?>"
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class="form-control" name="name[<?php echo $language; ?>]">
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</div>
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</div>
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<?php endforeach; ?>
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</div>
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<div class="col-md-6">
|
|
<h4><?php echo $hesklang['properties']; ?></h4>
|
|
<div class="footerWithBorder blankSpace"></div>
|
|
<div class="form-group">
|
|
<label for="text-color" class="col-sm-4 control-label">
|
|
<?php echo $hesklang['textColor']; ?>
|
|
<i class="fa fa-question-circle settingsquestionmark"
|
|
data-toggle="popover"
|
|
title="<?php echo $hesklang['textColor']; ?>"
|
|
data-content="<?php echo $hesklang['textColorDescr']; ?>"></i>
|
|
</label>
|
|
<div class="col-sm-8">
|
|
<input type="text" name="text-color" class="form-control"
|
|
placeholder="<?php echo htmlspecialchars($hesklang['textColor']); ?>">
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<label for="closable" class="col-sm-4 control-label">
|
|
<?php echo $hesklang['closable']; ?>
|
|
<i class="fa fa-question-circle settingsquestionmark"
|
|
data-toggle="htmlpopover"
|
|
title="<?php echo $hesklang['closable']; ?>"
|
|
data-content="<?php echo $hesklang['closable_description']; ?>"></i>
|
|
</label>
|
|
<div class="col-sm-8">
|
|
<select name="closable" class="form-control">
|
|
<option value="yes"><?php echo $hesklang['yes_title_case']; ?></option>
|
|
<option value="conly"><?php echo $hesklang['customers_only']; ?></option>
|
|
<option value="sonly"><?php echo $hesklang['staff_only']; ?></option>
|
|
<option value="no"><?php echo $hesklang['no_title_case']; ?></option>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<label for="closed" class="col-sm-4 control-label">
|
|
<?php echo $hesklang['closed_title']; ?>
|
|
<i class="fa fa-question-circle settingsquestionmark"
|
|
data-toggle="htmlpopover"
|
|
title="<?php echo $hesklang['closed_title']; ?>"
|
|
data-content="<?php echo $hesklang['closedQuestionMarkDescr']; ?>"></i>
|
|
</label>
|
|
<div class="col-sm-8">
|
|
<select name="closed" class="form-control">
|
|
<option value="1"><?php echo $hesklang['yes_title_case']; ?></option>
|
|
<option value="0"><?php echo $hesklang['no_title_case']; ?></option>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<input type="hidden" name="a" value="create">
|
|
<div class="btn-group">
|
|
<input type="submit" class="btn btn-success" value="<?php echo $hesklang['save_changes']; ?>">
|
|
<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo $hesklang['close_modal_without_saving']; ?></button>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
|
|
function buildEditModal($statusId) {
|
|
global $hesklang, $hesk_settings;
|
|
|
|
// Get status information for this status
|
|
$getStatusRs = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
|
|
$status = hesk_dbFetchAssoc($getStatusRs);
|
|
|
|
$textRs = hesk_dbQuery("SELECT `language`, `text` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref`
|
|
WHERE `status_id` = ".intval($statusId));
|
|
$textArray = array();
|
|
while ($row = hesk_dbFetchAssoc($textRs)) {
|
|
$textArray[$row['language']] = $row['text'];
|
|
}
|
|
|
|
$languages = array();
|
|
foreach ($hesk_settings['languages'] as $key => $value) {
|
|
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
|
|
}
|
|
?>
|
|
<div class="modal fade" id="modal-status-<?php echo $statusId; ?>" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
|
|
<div class="modal-dialog modal-lg">
|
|
<div class="modal-content">
|
|
<form action="manage_statuses.php" role="form" method="post" class="form-horizontal">
|
|
<div class="modal-header">
|
|
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
|
<h4 class="modal-title"><?php echo sprintf($hesklang['editing_status_x'], $status['TextColor'], mfh_getDisplayTextForStatusId($statusId)); ?></h4>
|
|
</div>
|
|
<div class="modal-body">
|
|
<div class="row">
|
|
<div class="col-md-6">
|
|
<h4>
|
|
<?php echo $hesklang['status_name_title']; ?>
|
|
<i class="fa fa-question-circle settingsquestionmark"
|
|
data-toggle="popover"
|
|
title="<?php echo $hesklang['status_name_title']; ?>"
|
|
data-content="<?php echo $hesklang['status_name_title_help']; ?>"></i>
|
|
</h4>
|
|
<div class="footerWithBorder blankSpace"></div>
|
|
<?php foreach ($languages as $language => $languageCode):
|
|
$warning = '';
|
|
if (isset($textArray[$language])) {
|
|
$text = $textArray[$language];
|
|
} else {
|
|
hesk_setLanguage($language);
|
|
$text = $hesklang[$status['Key']];
|
|
hesk_resetLanguage();
|
|
$warning = 'has-warning';
|
|
}
|
|
?>
|
|
<div class="form-group <?php echo $warning; ?>">
|
|
<label class="col-sm-3 control-label" for="name[<?php echo $language; ?>]">
|
|
<?php
|
|
if ($warning != '') {
|
|
echoWarningForStatus();
|
|
}
|
|
echo $language;
|
|
?>
|
|
</label>
|
|
<div class="col-sm-9">
|
|
<input type="text" placeholder="<?php echo htmlspecialchars($language); ?>"
|
|
class="form-control" name="name[<?php echo $language; ?>]"
|
|
value="<?php echo htmlspecialchars($text); ?>">
|
|
</div>
|
|
</div>
|
|
<?php endforeach; ?>
|
|
</div>
|
|
<div class="col-md-6">
|
|
<h4><?php echo $hesklang['properties']; ?></h4>
|
|
<div class="footerWithBorder blankSpace"></div>
|
|
<div class="form-group">
|
|
<label for="text-color" class="col-sm-4 control-label">
|
|
<?php echo $hesklang['textColor']; ?>
|
|
<i class="fa fa-question-circle settingsquestionmark"
|
|
data-toggle="popover"
|
|
title="<?php echo $hesklang['textColor']; ?>"
|
|
data-content="<?php echo $hesklang['textColorDescr']; ?>"></i>
|
|
</label>
|
|
<div class="col-sm-8">
|
|
<input type="text" name="text-color" class="form-control"
|
|
value="<?php echo $status['TextColor']; ?>"
|
|
placeholder="<?php echo htmlspecialchars($hesklang['textColor']); ?>">
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<label for="closable" class="col-sm-4 control-label">
|
|
<?php echo $hesklang['closable']; ?>
|
|
<i class="fa fa-question-circle settingsquestionmark"
|
|
data-toggle="htmlpopover"
|
|
title="<?php echo $hesklang['closable']; ?>"
|
|
data-content="<?php echo $hesklang['closable_description']; ?>"></i>
|
|
</label>
|
|
<div class="col-sm-8">
|
|
<?php
|
|
$yesSelected = $status['Closable'] == 'yes' ? 'selected' : '';
|
|
$customersOnlySelected = $status['Closable'] == 'conly' ? 'selected' : '';
|
|
$staffOnlySelected = $status['Closable'] == 'sonly' ? 'selected' : '';
|
|
$noSelected = $status['Closable'] == 'no' ? 'selected' : '';
|
|
?>
|
|
<select name="closable" class="form-control">
|
|
<option value="yes" <?php echo $yesSelected; ?>><?php echo $hesklang['yes_title_case']; ?></option>
|
|
<option value="conly" <?php echo $customersOnlySelected; ?>><?php echo $hesklang['customers_only']; ?></option>
|
|
<option value="sonly" <?php echo $staffOnlySelected; ?>><?php echo $hesklang['staff_only']; ?></option>
|
|
<option value="no" <?php echo $noSelected; ?>><?php echo $hesklang['no_title_case']; ?></option>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<label for="closed" class="col-sm-4 control-label">
|
|
<?php echo $hesklang['closed_title']; ?>
|
|
<i class="fa fa-question-circle settingsquestionmark"
|
|
data-toggle="htmlpopover"
|
|
title="<?php echo $hesklang['closed_title']; ?>"
|
|
data-content="<?php echo $hesklang['closedQuestionMarkDescr']; ?>"></i>
|
|
</label>
|
|
<div class="col-sm-8">
|
|
<?php
|
|
$yes = $status['IsClosed'] == 1 ? 'selected' : '';
|
|
$no = $status['IsClosed'] == 1 ? '' : 'selected';
|
|
?>
|
|
<select name="closed" class="form-control">
|
|
<option value="1" <?php echo $yes; ?>><?php echo $hesklang['yes_title_case']; ?></option>
|
|
<option value="0" <?php echo $no; ?>><?php echo $hesklang['no_title_case']; ?></option>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<input type="hidden" name="a" value="update">
|
|
<input type="hidden" name="status-id" value="<?php echo $statusId; ?>">
|
|
<div class="btn-group">
|
|
<input type="submit" class="btn btn-success" value="<?php echo $hesklang['save_changes']; ?>">
|
|
<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo $hesklang['close_modal_without_saving']; ?></button>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<?php
|
|
}
|
|
|
|
function canStatusBeDeleted($id) {
|
|
global $hesk_settings;
|
|
|
|
$defaultActionSql = "SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($id)." AND
|
|
(`IsNewTicketStatus` = 1 OR `IsClosedByClient` = 1 OR `IsCustomerReplyStatus` = 1 OR `IsStaffClosedOption` = 1
|
|
OR `IsStaffReopenedStatus` = 1 OR `IsDefaultStaffReplyStatus` = 1 OR `LockedTicketStatus` = 1 OR `IsAutocloseOption` = 1)";
|
|
$defaultActionRs = hesk_dbQuery($defaultActionSql);
|
|
if (hesk_dbNumRows($defaultActionRs) > 0) {
|
|
// it's a default action
|
|
return 'no-default';
|
|
}
|
|
// check if any tickets have this status
|
|
$statusRs = hesk_dbQuery("SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` = ".intval($id));
|
|
if (hesk_dbNumRows($statusRs) > 0) {
|
|
return 'no-tickets';
|
|
}
|
|
return 'yes';
|
|
}
|
|
|
|
function echoWarningForStatus() {
|
|
global $hesklang;
|
|
|
|
echo '<i class="fa fa-exclamation-triangle" data-toggle="tooltip" title="'.htmlspecialchars($hesklang['status_not_in_database']).'"></i> ';
|
|
}
|
|
|
|
function createStatus() {
|
|
global $hesklang, $hesk_settings;
|
|
|
|
hesk_dbConnect();
|
|
|
|
// Create the new status record
|
|
$isClosed = hesk_POST('closed');
|
|
$closable = hesk_POST('closable');
|
|
$textColor = hesk_POST('text-color');
|
|
|
|
/* Get the latest cat_order */
|
|
$res = hesk_dbQuery("SELECT `sort` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` DESC LIMIT 1");
|
|
$row = hesk_dbFetchRow($res);
|
|
$my_order = $row[0]+10;
|
|
|
|
// Get the next status id
|
|
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `ID` DESC LIMIT 1");
|
|
$row = hesk_dbFetchAssoc($res);
|
|
$nextId = $row['ID'] + 1;
|
|
|
|
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`ID`, `Key`, `TextColor`, `IsClosed`, `Closable`, `sort`)
|
|
VALUES (".intval($nextId).", 'STORED IN XREF TABLE', '".hesk_dbEscape($textColor)."', ".intval($isClosed).", '".hesk_dbEscape($closable)."', ".intval($my_order).")";
|
|
hesk_dbQuery($insert);
|
|
|
|
|
|
// For each language, create a value in the xref table
|
|
foreach (hesk_POST_array('name') as $language => $translation) {
|
|
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
|
|
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($nextId).")");
|
|
}
|
|
|
|
hesk_process_messages($hesklang['new_status_created'],'manage_statuses.php','SUCCESS');
|
|
}
|
|
|
|
function updateStatus() {
|
|
global $hesklang, $hesk_settings;
|
|
|
|
$statusId = hesk_POST('status-id');
|
|
$isClosed = hesk_POST('closed');
|
|
$closable = hesk_POST('closable');
|
|
$textColor = hesk_POST('text-color');
|
|
$update = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
|
|
SET `TextColor` = '".hesk_dbEscape($textColor)."',
|
|
`IsClosed` = ".intval($isClosed).",
|
|
`Closable` = '".hesk_dbEscape($closable)."'
|
|
WHERE `ID` = ".intval($statusId);
|
|
hesk_dbQuery($update);
|
|
|
|
// For each language, delete the xref record and insert the new ones
|
|
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
|
|
foreach (hesk_POST_array('name') as $language => $translation) {
|
|
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
|
|
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($statusId).")");
|
|
}
|
|
|
|
hesk_process_messages($hesklang['ticket_status_updated'],'manage_statuses.php','SUCCESS');
|
|
}
|
|
|
|
function deleteStatus() {
|
|
global $hesklang, $hesk_settings;
|
|
|
|
$statusId = hesk_GET('id');
|
|
|
|
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
|
|
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
|
|
resortStatuses();
|
|
|
|
hesk_process_messages($hesklang['ticket_status_deleted'],'manage_statuses.php','SUCCESS');
|
|
}
|
|
|
|
function moveStatus() {
|
|
global $hesk_settings, $hesklang;
|
|
|
|
$statusId = intval(hesk_GET('id'));
|
|
$statusMove = intval(hesk_GET('move'));
|
|
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort` = `sort`+".intval($statusMove)."
|
|
WHERE `ID` = '".intval($statusId)."' LIMIT 1");
|
|
|
|
resortStatuses();
|
|
|
|
hesk_process_messages($hesklang['status_sort_updated'],'manage_statuses.php','SUCCESS');
|
|
}
|
|
|
|
function resortStatuses() {
|
|
global $hesk_settings;
|
|
|
|
/* Update all category fields with new order */
|
|
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` ASC");
|
|
$i = 10;
|
|
while ($myStatus = hesk_dbFetchAssoc($res))
|
|
{
|
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort`=".intval($i)."
|
|
WHERE `ID`='".intval($myStatus['ID'])."' LIMIT 1");
|
|
$i += 10;
|
|
}
|
|
}
|
|
|
|
function save() {
|
|
global $hesklang, $hesk_settings;
|
|
|
|
//-- Update default status for actions
|
|
$defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
|
|
|
|
hesk_dbQuery($defaultQuery . "`IsNewTicketStatus` = 0");
|
|
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ".intval($_POST['newTicket']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_dbQuery($defaultQuery . "`IsClosedByClient` = 0");
|
|
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ".intval($_POST['closedByClient']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_dbQuery($defaultQuery . "`IsCustomerReplyStatus` = 0");
|
|
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ".intval($_POST['replyFromClient']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_dbQuery($defaultQuery . "`IsStaffClosedOption` = 0");
|
|
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ".intval($_POST['staffClosedOption']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_dbQuery($defaultQuery . "`IsStaffReopenedStatus` = 0");
|
|
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ".intval($_POST['staffReopenedStatus']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_dbQuery($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
|
|
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ".intval($_POST['defaultStaffReplyStatus']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_dbQuery($defaultQuery . "`LockedTicketStatus` = 0");
|
|
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ".intval($_POST['lockedTicketStatus']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_dbQuery($defaultQuery . "`IsAutocloseOption` = 0");
|
|
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ".intval($_POST['autocloseTicketOption']);
|
|
hesk_dbQuery($updateQuery);
|
|
|
|
hesk_process_messages($hesklang['default_statuses_updated'],'manage_statuses.php','SUCCESS');
|
|
}
|