Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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Mike Koch e950f7fce8 Fixes #240 show the sidebar regardless of number of articles 7 years ago
admin Fixes #240 show the sidebar regardless of number of articles 7 years ago
css Merge branch 'master' into service-messages 7 years ago
custom #5 Now custom blocks can be added to the homepage 8 years ago
fonts #42 Started on adding icons to areas of the help desk 7 years ago
img #91 Add jQuery UI 7 years ago
inc Closes #141 Show correct icon for each service message 7 years ago
install Store the selected icon into the DB 7 years ago
js #141 Finish up making iconpicker changes 7 years ago
language/en #141 Finish up making iconpicker changes 7 years ago
.gitignore Add non-english directories to .gitignore 7 years ago
CONTRIBUTING.md Update CONTRIBUTING.md 7 years ago
LICENSE Create LICENSE 7 years ago
README.md Update README.md 7 years ago
change_status.php Update headers to 2.6.2 7 years ago
hesk_javascript.js Update headers to 2.6.2 7 years ago
hesk_style.css #136 Update javascript / CSS 7 years ago
hesk_style_RTL.css #136 Update javascript / CSS 7 years ago
index.php #233 Fix undefined variable and checkbox alignment 7 years ago
knowledgebase.php #216 Improve layout of knowledgebase section 7 years ago
modsForHesk_settings.inc.php #146 Attachments can now be embedded directly into emails 7 years ago
print.php Update headers to 2.6.2 7 years ago
reply_ticket.php #146 Attachments can now be embedded directly into emails 7 years ago
submit_ticket.php Update headers to 2.6.2 7 years ago
suggest_articles.php Update headers to 2.6.2 7 years ago
suggest_email.php Update headers to 2.6.2 7 years ago
ticket.php #157 Enforce closable on the customer-side ticket page 7 years ago
verifyemail.php Fixes #173 Escape HTML-sensitive characters in placeholders 7 years ago

README.md

Mods for HESK Current Release Project Status

Stories in Ready License Join the chat at https://gitter.im/mkoch227/Mods-for-HESK

Mods for HESK is a set of modifications for HESK v2.6.2, a free and popular helpdesk solution.

Features

  • A new, responsive user interface
  • Ability to create custom ticket statuses
  • Right-to-left text direction
  • Designate parent/child relationships for tickets
  • Ticket dashboard automatic refresh
  • HTML-formatted e-mails
  • Mailgun API support
  • Customer email verifications
  • Custom fields in multiple languages
  • Create new ticket based on previous ticket
  • Admins can restrict users from modifying notification settings
  • More-restricted settings page access
  • Enable / disable staff members

Download

You can download Mods for HESK via two ways:

  • Stable Releases: Commits that have a release tag associated with a commit are considered releases. You can click on "releases" on the top of the repo, and then click the green button to download.
  • Bleeding-edge Releases: You can also download the latest, bleeding-edge version of Mods for HESK by simply clicking "download as zip" to the right of the repository. This will download an exact copy of this branch in its current state, which may be contain bugs/other issues. This is not recommended for a production use.

Installation

Visit http://mods-for-hesk.mkochcs.com/download.php for installation instructions.

Languages / Support

Please visit http://developers.phpjunkyard.com/viewforum.php?f=19 for translation instructions and support.
Mods for HESK translations are available at http://mods-for-hesk.mkochcs.com.

Browser Compatibility

This list may be incomplete. Please leave a note on the PHP Junkyard forums for additional browser compatibility information.

  • Google Chrome 33+: Compatible
  • Mozilla Firefox 28+: Compatible
  • Internet Explorer 6/7: NOT Compatible
  • Internet Explorer 8: PARTIAL Compatibility
  • Internet Explorer 9+: Compatible

There are no intentions of making Mods for HESK compatible with Internet Explorer 6 or 7, or any browser that is 2 or more major revisions older than its latest version.

Versioning

Mods for HESK will be maintained under the Semantic Versioning guidelines as much as possible. Releases will be numbered with the following format:

<major>.<minor>.<patch>

And constructed with the following guidelines:

  • Updates to ensure compatibility with new minor/major versions of HESK bumps the major
  • New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch

For more information on SemVer, please visit http://semver.org.

Credits

  • Mike Koch - Creator of Mods for HESK
  • Klemen Stirn - Creator of HESK