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Mike Koch e35dc66756 RC1 changes 5 years ago
admin RC1 changes 5 years ago
api Fix some API doc stuff 6 years ago
cron Fix calendar reminder cron job 6 years ago
css RC1 changes 5 years ago
custom #5 Now custom blocks can be added to the homepage 8 years ago
fonts #42 Started on adding icons to areas of the help desk 7 years ago
img Add colorpicker for categories and statuses 6 years ago
inc RC1 changes 5 years ago
install Update installer 6 years ago
internal-api Working on admin ticket restyling 5 years ago
js Getting started on a new backend look and feel 6 years ago
language/en RC1 changes 5 years ago
.gitignore Add RC1 files to gitignore 5 years ago Update 6 years ago
LICENSE #257 Update README and LICENSE 7 years ago Update 6 years ago
apidoc.json More API fixes 6 years ago
build.php Update installer 6 years ago
calendar.php Add comments to customer calendar 6 years ago
change_status.php Update change_status 5 years ago
download_attachment.php Update version headers 6 years ago
hesk_javascript.js Update hesk_javascript 5 years ago
hesk_style.css Update hesk_style 5 years ago
hesk_style_RTL.css #136 Update javascript / CSS 7 years ago
index.php Restyled select ticket category for new ticket 5 years ago
knowledgebase.php Update knowledgebase 5 years ago
print.php Update print and reply_ticket 5 years ago
reply_ticket.php Update print and reply_ticket 5 years ago
submit_ticket.php Use YYYY-MM-DD regex due to datepicker switch 5 years ago
suggest_articles.php Update version headers 6 years ago
suggest_email.php Update suggest_email 5 years ago
ticket.php RC1 changes 5 years ago
verifyemail.php #414 Replace ->fetch_assoc() with hesk_dbFetchAssoc() 6 years ago

Mods for HESK Number of Downloads Current Release Project Status

License Join the chat at

Mods for HESK is a set of modifications for HESK v2.6.x, a free and popular helpdesk solution.


  • Calendar planning module
  • A new, responsive user interface
  • Ability to create custom ticket statuses
  • Right-to-left text direction
  • Designate parent/child relationships for tickets
  • Ticket dashboard automatic refresh
  • HTML-formatted e-mails
  • Mailgun API support
  • Customer email verifications
  • Custom fields in multiple languages
  • Create new ticket based on previous ticket
  • Admins can restrict users from modifying notification settings
  • Client-side form validation
  • Email template editor
  • Ticket attachments directly in emails
  • Recent tickets for contact when viewing another ticket
  • Restrict statuses from being closable
  • Custom service message icons
  • Permission templates
  • Request users location in tickets
  • Category managers
  • Show number of merged tickets in ticket search view
  • Enable / disable staff members
  • More-restricted settings page access
  • User agent tracking
  • New custom fields: Date, Readonly, Hidden, Email, Multiple Select


The latest version available for download can be downloaded from The master branch will always contain the latest release.


Visit for installation instructions.

Languages / Support

Please visit for translation instructions and support.
Mods for HESK translations are available at

Browser Compatibility

Mods for HESK is compatible with the following browsers:

  • IE 11 / Edge
  • Chrome (Current Version - 2 previous major revisions)
  • Firefox (Current Version - 2 previous major revisions)
  • Opera (Current Version - 2 previous major revisions)
  • Safari (Current Version - 2 previous major revisions)

It is possible that older browsers may or may not work with Mods for HESK. However, support will not be provided for older browsers.


Releases will be numbered with the following format:


And constructed with the following guidelines:

  • Updates to ensure compatibility with new minor/major versions of HESK bumps the major
  • New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch


  • Mike Koch - Creator of Mods for HESK
  • Klemen Stirn - Creator of HESK