Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.2 from 18th March 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
// Possible fields to be displayed in ticket list
$hesk_settings['possible_ticket_list'] = array(
'id' => $hesklang['id'],
'trackid' => $hesklang['trackID'],
'dt' => $hesklang['submitted'],
'lastchange' => $hesklang['last_update'],
'category' => $hesklang['category'],
'name' => $hesklang['name'],
'email' => $hesklang['email'],
'subject' => $hesklang['subject'],
'status' => $hesklang['status'],
'owner' => $hesklang['owner'],
'replies' => $hesklang['replies'],
'staffreplies' => $hesklang['replies'] . ' (' . $hesklang['staff'] .')',
'lastreplier' => $hesklang['last_replier'],
'time_worked' => $hesklang['ts'],
);
// Also possible to display all custom fields
for ($i=1;$i<=20;$i++)
{
if ($hesk_settings['custom_fields']['custom'.$i]['use'])
{
$hesk_settings['possible_ticket_list']['custom'.$i] = $hesk_settings['custom_fields']['custom'.$i]['name'];
}
}
/*** FUNCTIONS ***/
function hesk_show_column($column)
{
global $hesk_settings;
return in_array($column, $hesk_settings['ticket_list']) ? true : false;
} // END hesk_show_column()
function hesk_getHHMMSS($in)
{
$in = hesk_getTime($in);
return explode(':', $in);
} // END hesk_getHHMMSS();
function hesk_getTime($in)
{
$in = trim($in);
/* If everything is OK this simple check should return true */
if ( preg_match('/^([0-9]{2,3}):([0-5][0-9]):([0-5][0-9])$/', $in) )
{
return $in;
}
/* No joy, let's try to figure out the correct values to use... */
$h = 0;
$m = 0;
$s = 0;
/* How many parts do we have? */
$parts = substr_count($in, ':');
switch ($parts)
{
/* Only two parts, let's assume minutes and seconds */
case 1:
list($m, $s) = explode(':', $in);
break;
/* Three parts, so explode to hours, minutes and seconds */
case 2:
list($h, $m, $s) = explode(':', $in);
break;
/* Something other was entered, let's assume just minutes */
default:
$m = $in;
}
/* Make sure all inputs are integers */
$h = intval($h);
$m = intval($m);
$s = intval($s);
/* Convert seconds to minutes if 60 or more seconds */
if ($s > 59)
{
$m = floor($s / 60) + $m;
$s = intval($s % 60);
}
/* Convert minutes to hours if 60 or more minutes */
if ($m > 59)
{
$h = floor($m / 60) + $h;
$m = intval($m % 60);
}
/* MySQL accepts max time value of 838:59:59 */
if ($h > 838)
{
return '838:59:59';
}
/* That's it, let's send out formatted time string */
return str_pad($h, 2, "0", STR_PAD_LEFT) . ':' . str_pad($m, 2, "0", STR_PAD_LEFT) . ':' . str_pad($s, 2, "0", STR_PAD_LEFT);
} // END hesk_getTime();
function hesk_mergeTickets($merge_these, $merge_into)
{
global $hesk_settings, $hesklang, $hesk_db_link;
/* Target ticket must not be in the "merge these" list */
if ( in_array($merge_into, $merge_these) )
{
$merge_these = array_diff($merge_these, array( $merge_into ) );
}
/* At least 1 ticket needs to be merged with target ticket */
if ( count($merge_these) < 1 )
{
$_SESSION['error'] = $hesklang['merr1'];
return false;
}
/* Make sure target ticket exists */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($merge_into)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
$_SESSION['error'] = $hesklang['merr2'];
return false;
}
$ticket = hesk_dbFetchAssoc($res);
/* Make sure user has access to ticket category */
if ( ! hesk_okCategory($ticket['category'], 0) )
{
$_SESSION['error'] = $hesklang['merr3'];
return false;
}
/* Set some variables for later */
$merge['attachments'] = '';
$merge['replies'] = array();
$merge['notes'] = array();
$sec_worked = 0;
$history = '';
$merged = '';
/* Get messages, replies, notes and attachments of tickets that will be merged */
foreach ($merge_these as $this_id)
{
/* Validate ID */
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
/* Get required ticket information */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category`,`name`,`message`,`dt`,`time_worked`,`attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
continue;
}
$row = hesk_dbFetchAssoc($res);
/* Has this user access to the ticket category? */
if ( ! hesk_okCategory($row['category'], 0) )
{
continue;
}
/* Insert ticket message as a new reply to target ticket */
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ('".intval($ticket['id'])."','".hesk_dbEscape($row['name'])."','".hesk_dbEscape($row['message'])."','".hesk_dbEscape($row['dt'])."','".hesk_dbEscape($row['attachments'])."')");
/* Update attachments */
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` SET `ticket_id`='".hesk_dbEscape($ticket['trackid'])."' WHERE `ticket_id`='".hesk_dbEscape($row['trackid'])."'");
/* Get old ticket replies and insert them as new replies */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($row['id'])."' ORDER BY `id` ASC");
while ( $reply = hesk_dbFetchAssoc($res) )
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`staffid`,`rating`,`read`) VALUES ('".intval($ticket['id'])."','".hesk_dbEscape($reply['name'])."','".hesk_dbEscape($reply['message'])."','".hesk_dbEscape($reply['dt'])."','".hesk_dbEscape($reply['attachments'])."','".intval($reply['staffid'])."','".intval($reply['rating'])."','".intval($reply['read'])."')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($row['id'])."'");
/* Get old ticket notes and insert them as new notes */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($row['id'])."' ORDER BY `id` ASC");
while ( $note = hesk_dbFetchAssoc($res) )
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`,`attachments`) VALUES ('".intval($ticket['id'])."','".intval($note['who'])."','".hesk_dbEscape($note['dt'])."','".hesk_dbEscape($note['message'])."','".hesk_dbEscape($note['attachments'])."')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($row['id'])."'");
/* Delete old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($row['id'])."'");
/* Log that ticket has been merged */
$history .= sprintf($hesklang['thist13'],hesk_date(),$row['trackid'],$_SESSION['name'].' ('.$_SESSION['user'].')');
/* Add old ticket ID to target ticket "merged" field */
$merged .= '#' . $row['trackid'];
/* Convert old ticket "time worked" to seconds and add to $sec_worked variable */
list ($hr, $min, $sec) = explode(':', $row['time_worked']);
$sec_worked += (((int)$hr) * 3600) + (((int)$min) * 60) + ((int)$sec);
}
/* Convert seconds to HHH:MM:SS */
$sec_worked = hesk_getTime('0:'.$sec_worked);
// Get number of replies
$total = 0;
$staffreplies = 0;
$res = hesk_dbQuery("SELECT COUNT(*) as `cnt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`=".intval($ticket['id'])." GROUP BY CASE WHEN `staffid` = 0 THEN 0 ELSE 1 END ASC");
while ( $row = hesk_dbFetchAssoc($res) )
{
$total += $row['cnt'];
$staffreplies += ($row['staffid'] ? $row['cnt'] : 0);
}
$replies_sql = " `replies`={$total}, `staffreplies`={$staffreplies} , ";
// Get first staff reply
if ($staffreplies)
{
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`=".intval($ticket['id'])." AND `staffid`>0 ORDER BY `dt` ASC LIMIT 1");
$reply = hesk_dbFetchAssoc($res);
$replies_sql = " `firstreply`='".hesk_dbEscape($reply['dt'])."', `firstreplyby`=".intval($reply['staffid'])." , ";
}
/* Update history (log) and merged IDs of target ticket */
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET $replies_sql `time_worked`=ADDTIME(`time_worked`, '".hesk_dbEscape($sec_worked)."'), `merged`=CONCAT(`merged`,'".hesk_dbEscape($merged . '#')."'), `history`=CONCAT(`history`,'".hesk_dbEscape($history)."') WHERE `id`='".intval($merge_into)."' LIMIT 1");
return true;
} // END hesk_mergeTickets()
function hesk_updateStaffDefaults()
{
global $hesk_settings, $hesklang;
// Demo mode
if ( defined('HESK_DEMO') )
{
return true;
}
// Remove the part that forces saving as default - we don't need it every time
$default_list = str_replace('&def=1','',$_SERVER['QUERY_STRING']);
// Update database
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `default_list`='".hesk_dbEscape($default_list)."' WHERE `id`='".intval($_SESSION['id'])."'");
// Update session values so the changes take effect immediately
$_SESSION['default_list'] = $default_list;
return true;
} // END hesk_updateStaffDefaults()
function hesk_makeJsString($in)
{
return addslashes(preg_replace("/\s+/",' ',$in));
} // END hesk_makeJsString()
function hesk_checkNewMail()
{
global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` WHERE `to`='".intval($_SESSION['id'])."' AND `read`='0' AND `deletedby`!='".intval($_SESSION['id'])."' ");
$num = hesk_dbResult($res,0,0);
return $num;
} // END hesk_checkNewMail()
function hesk_getCategoriesArray($kb = 0) {
global $hesk_settings, $hesklang, $hesk_db_link;
$categories = array();
if ($kb)
{
$result = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_categories` ORDER BY `cat_order` ASC');
}
else
{
$result = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` ORDER BY `cat_order` ASC');
}
while ($row=hesk_dbFetchAssoc($result))
{
$categories[$row['id']] = $row['name'];
}
return $categories;
} // END hesk_getCategoriesArray()
function hesk_getHTML($in)
{
global $hesk_settings, $hesklang;
$replace_from = array("\t","<?","?>","$","<%","%>");
$replace_to = array("","&lt;?","?&gt;","\$","&lt;%","%&gt;");
$in = trim($in);
$in = str_replace($replace_from,$replace_to,$in);
$in = preg_replace('/\<script(.*)\>(.*)\<\/script\>/Uis',"<script$1></script>",$in);
$in = preg_replace('/\<\!\-\-(.*)\-\-\>/Uis',"<!-- comments have been removed -->",$in);
if (HESK_SLASH === true)
{
$in = addslashes($in);
}
$in = str_replace('\"','"',$in);
return $in;
} // END hesk_getHTML()
function hesk_autoLogin($noredirect=0)
{
global $hesk_settings, $hesklang, $hesk_db_link;
if (!$hesk_settings['autologin'])
{
return false;
}
$user = hesk_htmlspecialchars( hesk_COOKIE('hesk_username') );
$hash = hesk_htmlspecialchars( hesk_COOKIE('hesk_p') );
define('HESK_USER', $user);
if (empty($user) || empty($hash))
{
return false;
}
/* Login cookies exist, now lets limit brute force attempts */
hesk_limitBfAttempts();
/* Check username */
$result = hesk_dbQuery('SELECT * FROM `'.$hesk_settings['db_pfix']."users` WHERE `user` = '".hesk_dbEscape($user)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
setcookie('hesk_username', '');
setcookie('hesk_p', '');
header('Location: index.php?a=login&notice=1');
exit();
}
$res=hesk_dbFetchAssoc($result);
/* Check password */
if ($hash != hesk_Pass2Hash($res['pass'] . strtolower($user) . $res['pass']) )
{
setcookie('hesk_username', '');
setcookie('hesk_p', '');
header('Location: index.php?a=login&notice=1');
exit();
}
// Set user details
foreach ($res as $k=>$v)
{
$_SESSION[$k]=$v;
}
/* Check if default password */
if ($_SESSION['pass'] == '499d74967b28a841c98bb4baaabaad699ff3c079')
{
hesk_process_messages($hesklang['chdp'],'NOREDIRECT','NOTICE');
}
unset($_SESSION['pass']);
/* Login successful, clean brute force attempts */
hesk_cleanBfAttempts();
/* Regenerate session ID (security) */
hesk_session_regenerate_id();
/* Get allowed categories */
if (empty($_SESSION['isadmin']))
{
$_SESSION['categories']=explode(',',$_SESSION['categories']);
}
/* Renew cookies */
setcookie('hesk_username', "$user", strtotime('+1 year'));
setcookie('hesk_p', "$hash", strtotime('+1 year'));
/* Close any old tickets here so Cron jobs aren't necessary */
if ($hesk_settings['autoclose'])
{
$revision = sprintf($hesklang['thist3'],hesk_date(),$hesklang['auto']);
$dt = date('Y-m-d H:i:s',time() - $hesk_settings['autoclose']*86400);
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed'])
{
// Get list of tickets
$result = hesk_dbQuery("SELECT * FROM `".$hesk_settings['db_pfix']."tickets` WHERE `status` = '2' AND `lastchange` <= '".hesk_dbEscape($dt)."' ");
if (hesk_dbNumRows($result) > 0)
{
global $ticket;
// Load required functions?
if ( ! function_exists('hesk_notifyCustomer') )
{
require(HESK_PATH . 'inc/email_functions.inc.php');
}
while ($ticket = hesk_dbFetchAssoc($result))
{
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$ticket = hesk_ticketToPlain($ticket, 1, 0);
hesk_notifyCustomer('ticket_closed');
}
}
}
// Update ticket statuses and history in database
hesk_dbQuery("UPDATE `".$hesk_settings['db_pfix']."tickets` SET `status`='3', `closedat`=NOW(), `closedby`='-1', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `status` = '2' AND `lastchange` <= '".hesk_dbEscape($dt)."' ");
}
/* If session expired while a HESK page is open just continue using it, don't redirect */
if ($noredirect)
{
return true;
}
/* Redirect to the destination page */
header('Location: ' . hesk_verifyGoto() );
exit();
} // END hesk_autoLogin()
function hesk_isLoggedIn()
{
global $hesk_settings;
$referer = hesk_input($_SERVER['REQUEST_URI']);
$referer = str_replace('&amp;','&',$referer);
if (empty($_SESSION['id']))
{
if ($hesk_settings['autologin'] && hesk_autoLogin(1) )
{
// Users online
if ($hesk_settings['online'])
{
require(HESK_PATH . 'inc/users_online.inc.php');
hesk_initOnline($_SESSION['id']);
}
return true;
}
$url = 'index.php?a=login&notice=1&goto='.urlencode($referer);
header('Location: '.$url);
exit();
}
else
{
hesk_session_regenerate_id();
// Need to update permissions?
if ( empty($_SESSION['isadmin']) )
{
$res = hesk_dbQuery("SELECT `isadmin`, `categories`, `heskprivileges` FROM `".$hesk_settings['db_pfix']."users` WHERE `id` = '".intval($_SESSION['id'])."' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
$me = hesk_dbFetchAssoc($res);
foreach ($me as $k => $v)
{
$_SESSION[$k]=$v;
}
// Get allowed categories
if (empty($_SESSION['isadmin']) )
{
$_SESSION['categories']=explode(',',$_SESSION['categories']);
}
}
else
{
hesk_session_stop();
$url = 'index.php?a=login&notice=1&goto='.urlencode($referer);
header('Location: '.$url);
exit();
}
}
// Users online
if ($hesk_settings['online'])
{
require(HESK_PATH . 'inc/users_online.inc.php');
hesk_initOnline($_SESSION['id']);
}
return true;
}
} // END hesk_isLoggedIn()
function hesk_verifyGoto()
{
// Default redirect URL
$url_default = 'admin_main.php';
// If no "goto" parameter is set, redirect to the default page
if ( ! hesk_isREQUEST('goto') )
{
return $url_default;
}
// Get the "goto" parameter
$url = hesk_REQUEST('goto');
// Fix encoded "&"
$url = str_replace('&amp;', '&', $url);
// Parse the URL for verification
$url_parts = parse_url($url);
// The "path" part is required
if ( ! isset($url_parts['path']) )
{
return $url_default;
}
// Extract the file name from path
$url = basename($url_parts['path']);
// Allowed files for redirect
$OK_urls = array(
'admin_main.php' => '',
'admin_settings.php' => '',
'admin_settings_save.php' => 'admin_settings.php',
'admin_ticket.php' => '',
'archive.php' => '',
'assign_owner.php' => '',
'change_status.php' => '',
'edit_post.php' => '',
'export.php' => '',
'find_tickets.php' => '',
'generate_spam_question.php' => '',
'knowledgebase_private.php' => '',
'lock.php' => '',
'mail.php' => '',
'manage_canned.php' => '',
'manage_categories.php' => '',
'manage_knowledgebase.php' => '',
'manage_users.php' => '',
'new_ticket.php' => '',
'profile.php' => '',
'reports.php' => '',
'show_tickets.php' => '',
);
// URL must match one of the allowed ones
if ( ! isset($OK_urls[$url]) )
{
return $url_default;
}
// Modify redirect?
if ( strlen($OK_urls[$url]) )
{
$url = $OK_urls[$url];
}
// All OK, return the URL with query if set
return isset($url_parts['query']) ? $url.'?'.$url_parts['query'] : $url;
} // END hesk_verifyGoto()
function hesk_Pass2Hash($plaintext) {
$majorsalt = '';
$len = strlen($plaintext);
for ($i=0;$i<$len;$i++)
{
$majorsalt .= sha1(substr($plaintext,$i,1));
}
$corehash = sha1($majorsalt);
return $corehash;
} // END hesk_Pass2Hash()
function hesk_formatDate($dt, $from_database=true)
{
$dt=hesk_date($dt, $from_database);
$dt=str_replace(' ','<br />',$dt);
return $dt;
} // End hesk_formatDate()
function hesk_jsString($str)
{
$str = str_replace( array('\'','<br />') , array('\\\'','') ,$str);
$from = array("/\r\n|\n|\r/", '/\<a href="mailto\:([^"]*)"\>([^\<]*)\<\/a\>/i', '/\<a href="([^"]*)" target="_blank"\>([^\<]*)\<\/a\>/i');
$to = array("\\r\\n' + \r\n'", "$1", "$1");
return preg_replace($from,$to,$str);
} // END hesk_jsString()
function hesk_myCategories($what='category')
{
if ( ! empty($_SESSION['isadmin']) )
{
return '1';
}
else
{
return " `".hesk_dbEscape($what)."` IN ('" . implode("','", array_map('intval', $_SESSION['categories']) ) . "')";
}
} // END hesk_myCategories()
function hesk_okCategory($cat,$error=1,$user_isadmin=false,$user_cat=false)
{
global $hesklang;
/* Checking for current user or someone else? */
if ($user_isadmin === false)
{
$user_isadmin = $_SESSION['isadmin'];
}
if ($user_cat === false)
{
$user_cat = $_SESSION['categories'];
}
/* Is admin? */
if ($user_isadmin)
{
return true;
}
/* Staff with access? */
elseif (in_array($cat,$user_cat))
{
return true;
}
/* No access */
else
{
if ($error)
{
hesk_error($hesklang['not_authorized_tickets']);
}
else
{
return false;
}
}
} // END hesk_okCategory()
function hesk_checkPermission($feature,$showerror=1) {
global $hesklang;
/* Admins have full access to all features */
if ($_SESSION['isadmin'])
{
return true;
}
/* Check other staff for permissions */
if (strpos($_SESSION['heskprivileges'], $feature) === false)
{
if ($showerror)
{
hesk_error($hesklang['no_permission'].'<p>&nbsp;</p><p align="center"><a href="index.php">'.$hesklang['click_login'].'</a>');
}
else
{
return false;
}
}
else
{
return true;
}
} // END hesk_checkPermission()