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952 lines
40 KiB
PHP
952 lines
40 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.6.2 from 18th March 2015
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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require(HESK_PATH . 'inc/reporting_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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// Check permissions for this feature
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hesk_checkPermission('can_run_reports');
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// Should reports be full or limited to own tickets?
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$can_run_reports_full = hesk_checkPermission('can_run_reports_full', 0);
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// Set default values
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define('CALENDAR',1);
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define('MAIN_PAGE',1);
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define('LOAD_TABS',1);
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$selected = array(
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'w' => array(0=>'',1=>''),
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'time' => array(1=>'',2=>'',3=>'',4=>'',5=>'',6=>'',7=>'',8=>'',9=>'',10=>'',11=>'',12=>''),
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'type' => array(1=>'',2=>'',3=>'',4=>''),
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);
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$is_all_time = 0;
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/* Default this month to date */
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$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), 1, date("Y")));
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$date_to = date('Y-m-d');
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$input_datefrom = date('m/d/Y', strtotime('last month'));
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$input_dateto = date('m/d/Y');
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/* Date */
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if (!empty($_GET['w']))
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{
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$df = preg_replace('/[^0-9]/','', hesk_GET('datefrom') );
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if (strlen($df) == 8)
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{
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$date_from = substr($df,4,4) . '-' . substr($df,0,2) . '-' . substr($df,2,2);
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$input_datefrom = substr($df,0,2) . '/' . substr($df,2,2) . '/' . substr($df,4,4);
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}
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else
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{
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$date_from = date('Y-m-d', strtotime('last month') );
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}
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$dt = preg_replace('/[^0-9]/','', hesk_GET('dateto') );
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if (strlen($dt) == 8)
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{
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$date_to = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
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$input_dateto = substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
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}
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else
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{
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$date_to = date('Y-m-d');
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}
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if ($date_from > $date_to)
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{
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$tmp = $date_from;
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$tmp2 = $input_datefrom;
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$date_from = $date_to;
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$input_datefrom = $input_dateto;
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$date_to = $tmp;
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$input_dateto = $tmp2;
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$note_buffer = $hesklang['datetofrom'];
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}
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if ($date_to > date('Y-m-d'))
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{
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$date_to = date('Y-m-d');
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$input_dateto = date('m/d/Y');
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}
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$query_string = 'reports.php?w=1&datefrom='.urlencode($input_datefrom).'&dateto='.urlencode($input_dateto);
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$selected['w'][1]='checked="checked"';
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$selected['time'][3]='selected="selected"';
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}
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else
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{
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$selected['w'][0]='checked="checked"';
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$_GET['time'] = intval( hesk_GET('time', 3) );
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switch ($_GET['time'])
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{
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case 1:
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/* Today */
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$date_from = date('Y-m-d');
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$date_to = $date_from;
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$selected['time'][1]='selected="selected"';
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$is_all_time = 1;
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break;
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case 2:
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/* Yesterday */
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$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), date("d")-1, date("Y")));
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$date_to = $date_from;
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$selected['time'][2]='selected="selected"';
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$is_all_time = 1;
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break;
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case 4:
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/* Last month */
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$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, 1, date("Y")));
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$date_to = date('Y-m-d',mktime(0, 0, 0, date("m"), 0, date("Y")));
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$selected['time'][4]='selected="selected"';
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break;
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case 5:
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/* Last 30 days */
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$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, date("d"), date("Y")));
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$date_to = date('Y-m-d');
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$selected['time'][5]='selected="selected"';
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break;
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case 6:
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/* This week */
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list($date_from,$date_to)=dateweek(0);
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$date_to = date('Y-m-d');
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$selected['time'][6]='selected="selected"';
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break;
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case 7:
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/* Last week */
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list($date_from,$date_to)=dateweek(-1);
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$selected['time'][7]='selected="selected"';
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break;
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case 8:
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/* This business week */
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list($date_from,$date_to)=dateweek(0,1);
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$date_to = date('Y-m-d');
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$selected['time'][8]='selected="selected"';
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break;
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case 9:
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/* Last business week */
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list($date_from,$date_to)=dateweek(-1,1);
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$selected['time'][9]='selected="selected"';
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break;
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case 10:
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/* This year */
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$date_from = date('Y').'-01-01';
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$date_to = date('Y-m-d');
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$selected['time'][10]='selected="selected"';
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break;
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case 11:
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/* Last year */
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$date_from = date('Y')-1 . '-01-01';
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$date_to = date('Y')-1 . '-12-31';
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$selected['time'][11]='selected="selected"';
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break;
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case 12:
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/* All time */
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$date_from = hesk_getOldestDate();
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$date_to = date('Y-m-d');
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$selected['time'][12]='selected="selected"';
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$is_all_time = 1;
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break;
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default:
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$_GET['time'] = 3;
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$selected['time'][3]='selected="selected"';
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}
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$query_string = 'reports.php?w=0&time='.$_GET['time'];
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}
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unset($tmp);
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/* Type */
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$type = intval( hesk_GET('type', 1) );
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if (isset($selected['type'][$type]))
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{
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$selected['type'][$type] = 'selected="selected"';
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}
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// Setup date SQL so we don't have to call functions several times
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$hesk_settings['dt_sql'] = " `dt` BETWEEN '" . hesk_dbEscape($date_from) . " 00:00:00' AND '" . hesk_dbEscape($date_to) . " 23:59:59' ";
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/* Print header */
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require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
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/* Print main manage users page */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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<div class="row" style="margin-top: 20px">
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<div align="left" class="col-md-4">
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<div class="panel panel-default">
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<div class="panel-heading">
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<?php echo $hesklang['reports_tab']; ?> <a href="#" onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['reports_intro']); ?>')"><i class="fa fa-question-circle settingsquestionmark"></i></a>
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</div>
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<?php if (hesk_checkPermission('can_export',0)) {
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$canExport = true;
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$panelMargin = '-15px';
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} else {
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$canExport = false;
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}
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?>
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<div class="panel-body" <?php if ($canExport) echo 'style="margin-top: -15px";'; ?>>
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<?php
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// Show a link to export.php if user has permission to do so
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if ( $canExport )
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{
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echo '<small><a title="' . $hesklang['export'] . '" href="export.php">' . $hesklang['export'] . '</a></small><div class="blankSpace"></div>';
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}
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?>
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<form action="reports.php" method="get" name="form1" role="form">
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<div class="form-group">
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<label for="dtrg" class="control-label"><?php echo $hesklang['dtrg']; ?></b>:</label>
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<div class="radio" style="margin-left: 20px">
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<input type="radio" name="w" value="0" id="w0" <?php echo $selected['w'][0]; ?> />
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<select name="time" onclick="document.getElementById('w0').checked = true" onfocus="document.getElementById('w0').checked = true" style="margin-top:5px;margin-bottom:5px;">
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<option value="1" <?php echo $selected['time'][1]; ?>><?php echo $hesklang['r1']; ?> (<?php echo $hesklang['d'.date('w')]; ?>)</option>
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<option value="2" <?php echo $selected['time'][2]; ?>><?php echo $hesklang['r2']; ?> (<?php echo $hesklang['d'.date('w',mktime(0, 0, 0, date('m'), date('d')-1, date('Y')))]; ?>)</option>
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<option value="3" <?php echo $selected['time'][3]; ?>><?php echo $hesklang['r3']; ?> (<?php echo $hesklang['m'.date('n')]; ?>)</option>
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<option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?> (<?php echo $hesklang['m'.date('n',mktime(0, 0, 0, date('m')-1, date('d'), date('Y')))]; ?>)</option>
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<option value="5" <?php echo $selected['time'][5]; ?>><?php echo $hesklang['r5']; ?></option>
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<option value="6" <?php echo $selected['time'][6]; ?>><?php echo $hesklang['r6']; ?></option>
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<option value="7" <?php echo $selected['time'][7]; ?>><?php echo $hesklang['r7']; ?></option>
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<option value="8" <?php echo $selected['time'][8]; ?>><?php echo $hesklang['r8']; ?></option>
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<option value="9" <?php echo $selected['time'][9]; ?>><?php echo $hesklang['r9']; ?></option>
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<option value="10" <?php echo $selected['time'][10]; ?>><?php echo $hesklang['r10']; ?> (<?php echo date('Y'); ?>)</option>
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<option value="11" <?php echo $selected['time'][11]; ?>><?php echo $hesklang['r11']; ?> (<?php echo date('Y',mktime(0, 0, 0, date('m'), date('d'), date('Y')-1)); ?>)</option>
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<option value="12" <?php echo $selected['time'][12]; ?>><?php echo $hesklang['r12']; ?></option>
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</select>
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</div>
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<div class="radio" style="margin-left: 20px">
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<input type="radio" name="w" value="1" id="w1" <?php echo $selected['w'][1]; ?> />
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<?php echo $hesklang['from']; ?> <input type="text" name="datefrom" value="<?php echo $input_datefrom; ?>" id="datefrom" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true;this.focus;" />
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<?php echo $hesklang['to']; ?> <input type="text" name="dateto" value="<?php echo $input_dateto; ?>" id="dateto" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true; this.focus;" />
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</div>
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</div>
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<div class="form-group">
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<label for="type" class="control-label"><?php echo $hesklang['crt']; ?></b>:</label>
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<select name="type" class="form-control">
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<option value="1" <?php echo $selected['type'][1]; ?>><?php echo $hesklang['t1']; ?></option>
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<option value="2" <?php echo $selected['type'][2]; ?>><?php echo $hesklang['t2']; ?></option>
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<option value="3" <?php echo $selected['type'][3]; ?>><?php echo $hesklang['t3']; ?></option>
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<option value="4" <?php echo $selected['type'][4]; ?>><?php echo $hesklang['t4']; ?></option>
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</select>
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</div>
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<div class="form-group" style="text-align: center">
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<input type="submit" value="<?php echo $hesklang['dire']; ?>" class="btn btn-default" />
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<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
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</div>
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</form>
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</div>
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</div>
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</div>
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<div class="col-sm-8">
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<?php
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/* This will handle error, success and notice messages */
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hesk_handle_messages();
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?>
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<?php
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if ($date_from == $date_to)
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{
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?>
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<h3><?php echo hesk_dateToString($date_from,0); ?></h3>
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<div class="footerWithBorder blankSpace"></div>
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<?php
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}
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else
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{
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?>
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<h3><?php echo hesk_dateToString($date_from,0); ?> - <?php echo hesk_dateToString($date_to,0); ?></h3>
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<div class="footerWithBorder blankSpace"></div>
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<?php
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}
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// Show a note if reports are limited
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if ( ! $can_run_reports_full)
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{
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echo "<p>{$hesklang['roo']}</p>";
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}
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/* Report type */
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switch ($type)
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{
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case 2:
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hesk_ticketsByMonth();
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break;
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case 3:
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hesk_ticketsByUser();
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break;
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case 4:
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hesk_ticketsByCategory();
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break;
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default:
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hesk_ticketsByDay();
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}
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require_once(HESK_PATH . 'inc/footer.inc.php');
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exit();
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/*** START FUNCTIONS ***/
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function hesk_ticketsByCategory()
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{
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global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
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/* List of categories */
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$cat = array();
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$res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE " . ( $can_run_reports_full ? '1' : hesk_myCategories('id') ) . " ORDER BY `id` ASC");
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while ($row=hesk_dbFetchAssoc($res))
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{
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$cat[$row['id']]=$row['name'];
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}
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$tickets = array();
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$totals = array('num_tickets' => 0, 'resolved' => 0, 'all_replies' => 0, 'staff_replies' => 0, 'worked' => 0);
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/* Populate category counts */
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foreach ($cat as $id => $name)
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{
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$tickets[$id] = array(
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'num_tickets' => 0,
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'resolved' => 0,
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'all_replies' => 0,
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'staff_replies' => 0,
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'worked' => '',
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);
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}
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/* SQL query for category stats */
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$res = hesk_dbQuery("SELECT `category`, COUNT(*) AS `num_tickets`, ".($hesk_settings['time_worked'] ? "SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`," : '')." SUM(`replies`) AS `all_replies`, SUM(staffreplies) AS `staff_replies` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE {$hesk_settings['dt_sql']} " . ( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" ) . " GROUP BY `category`");
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/* Update ticket values */
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while ($row = hesk_dbFetchAssoc($res))
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{
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if ( ! $hesk_settings['time_worked'])
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{
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$row['seconds_worked'] = 0;
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}
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if (isset($cat[$row['category']]))
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{
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$tickets[$row['category']]['num_tickets'] += $row['num_tickets'];
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$tickets[$row['category']]['all_replies'] += $row['all_replies'];
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$tickets[$row['category']]['staff_replies'] += $row['staff_replies'];
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$tickets[$row['category']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
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}
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else
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{
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/* Category deleted */
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if ( ! isset($tickets[9999]) )
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{
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$cat[9999] = $hesklang['catd'];
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$tickets[9999] = array('num_tickets' => $row['num_tickets'], 'resolved' => 0, 'all_replies' => $row['all_replies'], 'staff_replies' => $row['staff_replies'], 'worked' => $row['seconds_worked']);
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}
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else
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{
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$tickets[9999]['num_tickets'] += $row['num_tickets'];
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$tickets[9999]['all_replies'] += $row['all_replies'];
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$tickets[9999]['staff_replies'] += $row['staff_replies'];
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$tickets[9999]['worked'] += $row['seconds_worked'];
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}
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}
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$totals['num_tickets'] += $row['num_tickets'];
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$totals['all_replies'] += $row['all_replies'];
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$totals['staff_replies'] += $row['staff_replies'];
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$totals['worked'] += $row['seconds_worked'];
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}
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// Get number of resolved tickets
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$res = hesk_dbQuery("SELECT COUNT(*) AS `num_tickets` , `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) " . ( $can_run_reports_full ? "" : " AND `owner` = '" . intval($_SESSION['id']) . "'" ) . " AND {$hesk_settings['dt_sql']} GROUP BY `category`");
|
|
|
|
// Update number of open and resolved tickets
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
if (isset($cat[$row['category']]))
|
|
{
|
|
$tickets[$row['category']]['resolved'] += $row['num_tickets'];
|
|
}
|
|
else
|
|
{
|
|
// Category deleted
|
|
$tickets[9999]['resolved'] += $row['num_tickets'];
|
|
}
|
|
|
|
$totals['resolved'] += $row['num_tickets'];
|
|
}
|
|
|
|
// Convert total seconds worked to HH:MM:SS
|
|
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
|
|
if ( isset($tickets[9999]) )
|
|
{
|
|
$tickets[9999]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($tickets[9999]['worked']) : 0;
|
|
}
|
|
|
|
?>
|
|
<table class="table table-striped table-condensed">
|
|
<tr>
|
|
<th><?php echo $hesklang['category']; ?></th>
|
|
<th><?php echo $hesklang['tickets']; ?></th>
|
|
<th><?php echo $hesklang['topen']; ?></th>
|
|
<th><?php echo $hesklang['closed_title']; ?></th>
|
|
<th><?php echo $hesklang['replies'] . ' (' . $hesklang['all'] .')'; ?></th>
|
|
<th><?php echo $hesklang['replies'] . ' (' . $hesklang['staff'] .')'; ?></th>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<th>'.$hesklang['ts'].'</th>';
|
|
}
|
|
?>
|
|
</tr>
|
|
|
|
<?php
|
|
$num_tickets = count($tickets);
|
|
if ($num_tickets > 10)
|
|
{
|
|
?>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['totals']; ?></b></td>
|
|
<td><b><?php echo $totals['num_tickets']; ?></b></td>
|
|
<td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['all_replies']; ?></b></td>
|
|
<td><b><?php echo $totals['staff_replies']; ?></b></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td><b>'.$totals['worked'].'</b></td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
|
|
|
|
foreach ($tickets as $k => $d)
|
|
{
|
|
|
|
?>
|
|
<tr>
|
|
<td><?php echo $cat[$k]; ?></td>
|
|
<td><?php echo $d['num_tickets']; ?></td>
|
|
<td><?php echo $d['num_tickets']-$d['resolved']; ?></td>
|
|
<td><?php echo $d['resolved']; ?></td>
|
|
<td><?php echo $d['all_replies']; ?></td>
|
|
<td><?php echo $d['staff_replies']; ?></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td>'.$d['worked'].'</td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['totals']; ?></b></td>
|
|
<td><b><?php echo $totals['num_tickets']; ?></b></td>
|
|
<td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['all_replies']; ?></b></td>
|
|
<td><b><?php echo $totals['staff_replies']; ?></b></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td><b>'.$totals['worked'].'</b></td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
</table>
|
|
<?php
|
|
} // END hesk_ticketsByCategory
|
|
|
|
|
|
function hesk_ticketsByUser()
|
|
{
|
|
global $hesk_settings, $hesklang, $date_from, $date_to;
|
|
|
|
// Some variables we will need
|
|
$tickets = array();
|
|
$totals = array('asstickets' => 0, 'resolved' => 0, 'tickets' => 0, 'replies' => 0, 'worked' => 0);
|
|
|
|
// Get list of users
|
|
$admins = array();
|
|
|
|
// I. ADMINISTRATORS can view all users
|
|
if ($_SESSION['isadmin'] || hesk_checkPermission('can_run_reports_full', 0) )
|
|
{
|
|
// -> get list of users
|
|
$res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
|
|
|
|
// -> populate $admins and $tickets arrays
|
|
while ($row=hesk_dbFetchAssoc($res))
|
|
{
|
|
$admins[$row['id']] = $row['name'];
|
|
|
|
$tickets[$row['id']] = array(
|
|
'asstickets' => 0,
|
|
'resolved' => 0,
|
|
'tickets' => 0,
|
|
'replies' => 0,
|
|
'worked' => '',
|
|
);
|
|
}
|
|
|
|
// -> get list of tickets
|
|
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND {$hesk_settings['dt_sql']} GROUP BY `owner`");
|
|
|
|
// -> update ticket list values
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
if ( ! $hesk_settings['time_worked'])
|
|
{
|
|
$row['seconds_worked'] = 0;
|
|
}
|
|
|
|
$tickets[$row['owner']]['asstickets'] += $row['cnt'];
|
|
$totals['asstickets'] += $row['cnt'];
|
|
$tickets[$row['owner']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
|
|
$totals['worked'] += $row['seconds_worked'];
|
|
}
|
|
|
|
// -> get list of resolved tickets
|
|
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']} GROUP BY `owner`");
|
|
|
|
// -> update resolved ticket list values
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
$tickets[$row['owner']]['resolved'] += $row['cnt'];
|
|
$totals['resolved'] += $row['cnt'];
|
|
}
|
|
|
|
// -> get number of replies
|
|
$res = hesk_dbQuery("SELECT `staffid`, COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` IN ('" . implode("','", array_keys($admins) ) . "') AND {$hesk_settings['dt_sql']} GROUP BY `staffid`");
|
|
|
|
// -> update number of replies values
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
$tickets[$row['staffid']]['tickets'] += $row['tcnt'];
|
|
$tickets[$row['staffid']]['replies'] += $row['cnt'];
|
|
|
|
$totals['tickets'] += $row['tcnt'];
|
|
$totals['replies'] += $row['cnt'];
|
|
}
|
|
}
|
|
// II. OTHER STAFF may only see their own stats
|
|
else
|
|
{
|
|
$admins[$_SESSION['id']] = $_SESSION['name'];
|
|
|
|
// -> get list of tickets
|
|
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND {$hesk_settings['dt_sql']}");
|
|
$row = hesk_dbFetchAssoc($res);
|
|
|
|
// -> update ticket values
|
|
$tickets[$_SESSION['id']]['asstickets'] = $row['cnt'];
|
|
$totals['asstickets'] = $row['cnt'];
|
|
$tickets[$_SESSION['id']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
|
|
$totals['worked'] += $row['seconds_worked'];
|
|
|
|
// -> get list of resolved tickets
|
|
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']}");
|
|
$row = hesk_dbFetchAssoc($res);
|
|
|
|
// -> update resolved ticket values
|
|
$tickets[$_SESSION['id']]['resolved'] = $row['cnt'];
|
|
$totals['resolved'] = $row['cnt'];
|
|
|
|
// -> get number of replies
|
|
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` = '" . intval($_SESSION['id']) . "' AND {$hesk_settings['dt_sql']}");
|
|
$row = hesk_dbFetchAssoc($res);
|
|
|
|
$tickets[$_SESSION['id']]['tickets'] = $row['tcnt'];
|
|
$tickets[$_SESSION['id']]['replies'] = $row['cnt'];
|
|
|
|
$totals['tickets'] = $row['tcnt'];
|
|
$totals['replies'] = $row['cnt'];
|
|
|
|
}
|
|
|
|
// Convert total seconds worked to HH:MM:SS
|
|
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
|
|
|
|
?>
|
|
<table class="table table-striped table-condensed">
|
|
<tr>
|
|
<th><?php echo $hesklang['user']; ?></th>
|
|
<th><?php echo $hesklang['ticass']; ?></th>
|
|
<th><?php echo $hesklang['topen']; ?></th>
|
|
<th><?php echo $hesklang['closed_title']; ?></th>
|
|
<th><?php echo $hesklang['ticall']; ?></th>
|
|
<th><?php echo $hesklang['replies']; ?></th>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<th>'.$hesklang['ts'].'</th>';
|
|
}
|
|
?>
|
|
</tr>
|
|
|
|
<?php
|
|
$num_tickets = count($tickets);
|
|
if ($num_tickets > 10)
|
|
{
|
|
?>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['totals']; ?></b></td>
|
|
<td><b><?php echo $totals['asstickets']; ?></b></td>
|
|
<td><b><?php echo $totals['asstickets']-$totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['tickets']; ?></b></td>
|
|
<td><b><?php echo $totals['replies']; ?></b></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td><b>'.$totals['worked'].'</b></td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
|
|
foreach ($tickets as $k => $d)
|
|
{
|
|
|
|
?>
|
|
<tr>
|
|
<td><?php echo $admins[$k]; ?></td>
|
|
<td><?php echo $d['asstickets']; ?></td>
|
|
<td><?php echo $d['asstickets']-$d['resolved']; ?></td>
|
|
<td><?php echo $d['resolved']; ?></td>
|
|
<td><?php echo $d['tickets']; ?></td>
|
|
<td><?php echo $d['replies']; ?></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td>'.$d['worked'].'</td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['totals']; ?></b></td>
|
|
<td><b><?php echo $totals['asstickets']; ?></b></td>
|
|
<td><b><?php echo $totals['asstickets']-$totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['tickets']; ?></b></td>
|
|
<td><b><?php echo $totals['replies']; ?></b></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td><b>'.$totals['worked'].'</b></td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
</table>
|
|
<?php
|
|
} // END hesk_ticketsByUser
|
|
|
|
|
|
function hesk_ticketsByMonth()
|
|
{
|
|
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
|
|
|
|
$tickets = array();
|
|
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
|
|
$dt = MonthsArray($date_from,$date_to);
|
|
|
|
// Pre-populate date values
|
|
foreach ($dt as $month)
|
|
{
|
|
$tickets[$month] = array(
|
|
'all' => 0,
|
|
'resolved' => 0,
|
|
'worked' => '',
|
|
);
|
|
}
|
|
|
|
// SQL query for all
|
|
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND {$hesk_settings['dt_sql']} GROUP BY `myyear`,`mymonth`");
|
|
|
|
// Update ticket values
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
if ( ! $hesk_settings['time_worked'])
|
|
{
|
|
$row['seconds_worked'] = 0;
|
|
}
|
|
|
|
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
|
|
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['all'] += $row['cnt'];
|
|
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
|
|
$totals['all'] += $row['cnt'];
|
|
$totals['worked'] += $row['seconds_worked'];
|
|
}
|
|
|
|
// SQL query for resolved
|
|
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']} GROUP BY `myyear`,`mymonth`");
|
|
|
|
// Update ticket values
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
|
|
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['resolved'] += $row['cnt'];
|
|
$totals['resolved'] += $row['cnt'];
|
|
}
|
|
|
|
// Convert total seconds worked to HH:MM:SS
|
|
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
|
|
|
|
?>
|
|
<table class="table table-striped table-condensed">
|
|
<tr>
|
|
<th><?php echo $hesklang['month']; ?></th>
|
|
<th><?php echo $hesklang['atik']; ?></th>
|
|
<th><?php echo $hesklang['topen']; ?></th>
|
|
<th><?php echo $hesklang['closed_title']; ?></th>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<th>'.$hesklang['ts'].'</th>';
|
|
}
|
|
?>
|
|
</tr>
|
|
|
|
<?php
|
|
$num_tickets = count($tickets);
|
|
if ($num_tickets > 10)
|
|
{
|
|
?>
|
|
<tr>
|
|
<th><b><?php echo $hesklang['totals']; ?></b></th>
|
|
<th><b><?php echo $totals['all']; ?></b></th>
|
|
<th><b><?php echo $totals['all']-$totals['resolved']; ?></b></th>
|
|
<th><b><?php echo $totals['resolved']; ?></b></th>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<th><b>'.$totals['worked'].'</b></th>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
|
|
foreach ($tickets as $k => $d)
|
|
{
|
|
|
|
?>
|
|
<tr>
|
|
<td><?php echo hesk_dateToString($k,0,0,1); ?></td>
|
|
<td><?php echo $d['all']; ?></td>
|
|
<td><?php echo $d['all']-$d['resolved']; ?></td>
|
|
<td><?php echo $d['resolved']; ?></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td>'.$d['worked'].'</td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['totals']; ?></b></td>
|
|
<td><b><?php echo $totals['all']; ?></b></td>
|
|
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['resolved']; ?></b></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td><b>'.$d['worked'].'</b></td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
</table>
|
|
|
|
<?php
|
|
} // END hesk_ticketsByMonth
|
|
|
|
|
|
function hesk_ticketsByDay()
|
|
{
|
|
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
|
|
|
|
$tickets = array();
|
|
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
|
|
$dt = DateArray($date_from,$date_to);
|
|
|
|
// Pre-populate date values
|
|
foreach ($dt as $day)
|
|
{
|
|
$tickets[$day] = array(
|
|
'all' => 0,
|
|
'resolved' => 0,
|
|
'worked' => '',
|
|
);
|
|
}
|
|
|
|
// SQL query for all
|
|
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
|
|
|
|
// Update ticket values
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
if ( ! $hesk_settings['time_worked'])
|
|
{
|
|
$row['seconds_worked'] = 0;
|
|
}
|
|
|
|
$tickets[$row['mydt']]['all'] += $row['cnt'];
|
|
$tickets[$row['mydt']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
|
|
$totals['all'] += $row['cnt'];
|
|
$totals['worked'] += $row['seconds_worked'];
|
|
}
|
|
|
|
// SQL query for resolved
|
|
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
|
|
|
|
// Update ticket values
|
|
while ($row = hesk_dbFetchAssoc($res))
|
|
{
|
|
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
|
|
$totals['resolved'] += $row['cnt'];
|
|
}
|
|
|
|
// Convert total seconds worked to HH:MM:SS
|
|
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
|
|
|
|
?>
|
|
<table class="table table-striped table-condensed">
|
|
<tr>
|
|
<th><?php echo $hesklang['date']; ?></th>
|
|
<th><?php echo $hesklang['atik']; ?></th>
|
|
<th><?php echo $hesklang['topen']; ?></th>
|
|
<th><?php echo $hesklang['closed_title']; ?></th>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<th>'.$hesklang['ts'].'</th>';
|
|
}
|
|
?>
|
|
</tr>
|
|
|
|
<?php
|
|
$num_tickets = count($tickets);
|
|
if ($num_tickets > 10)
|
|
{
|
|
?>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['totals']; ?></b></td>
|
|
<td><b><?php echo $totals['all']; ?></b></td>
|
|
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['resolved']; ?></b></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td><b>'.$totals['worked'].'</b></td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
|
|
foreach ($tickets as $k => $d)
|
|
{
|
|
|
|
?>
|
|
<tr>
|
|
<td><?php echo hesk_dateToString($k); ?></td>
|
|
<td><?php echo $d['all']; ?></td>
|
|
<td><?php echo $d['all']-$d['resolved']; ?></td>
|
|
<td><?php echo $d['resolved']; ?></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td>'.$d['worked'].'</td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
<tr>
|
|
<td><b><?php echo $hesklang['totals']; ?></b></td>
|
|
<td><b><?php echo $totals['all']; ?></b></td>
|
|
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
|
|
<td><b><?php echo $totals['resolved']; ?></b></td>
|
|
<?php
|
|
if ($hesk_settings['time_worked'])
|
|
{
|
|
echo '<td><b>'.$totals['worked'].'</b></td>';
|
|
}
|
|
?>
|
|
</tr>
|
|
</table>
|
|
<?php
|
|
} // END hesk_ticketsByDay
|
|
?>
|
|
</div>
|
|
</div>
|