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Mods-for-HESK-Netsyms/admin/manage_statuses.php

407 lines
24 KiB
PHP

<?php
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
hesk_checkPermission('can_man_ticket_statuses');
define('WYSIWYG',1);
// Are we performing an action?
if (isset($_POST['action'])) {
if ($_POST['action'] == 'save') {
save();
}
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<div class="row" style="padding: 20px">
<ul class="nav nav-tabs" role="tablist">
<?php
// Show a link to banned_emails.php if user has permission
if ( hesk_checkPermission('can_ban_emails',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['banemail'] . '" href="banned_emails.php">'.$hesklang['banemail'].'</a>
</li>
';
}
if ( hesk_checkPermission('can_ban_ips',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['banip'] . '" href="banned_ips.php">'.$hesklang['banip'].'</a>
</li>';
}
// Show a link to status_message.php if user has permission to do so
if ( hesk_checkPermission('can_service_msg',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['sm_title'] . '" href="service_messages.php">' . $hesklang['sm_title'] . '</a>
</li>';
}
if ( hesk_checkPermission('can_manage_email_templates',0) )
{
echo '
<li role="presentation">
<a title="'.$hesklang['email_templates'].'" href="manage_email_templates.php">'.$hesklang['email_templates'].'</a>
</li>
';
}
?>
<li role="presentation" class="active">
<a href="#"><?php echo $hesklang['statuses']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" title="<?php echo $hesklang['statuses']; ?>" data-content="<?php echo $hesklang['statuses_intro']; ?>"></i></a>
</li>
</ul>
<div class="tab-content summaryList tabPadding">
<div class="row">
<div class="col-md-12">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h6 style="font-weight: bold"><?php echo $hesklang['basicProperties']; ?></h6>
<div class="footerWithBorder blankSpace"></div>
<?php
//-- We need to get all of the statuses and dump the information to the page.
$statusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`';
$closedStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 1';
$openStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 0';
$statusesRS = hesk_dbQuery($statusesSql);
?>
<form class="form-horizontal" method="post" action="manage_statuses.php" role="form">
<div class="table-responsive">
<table class="table table-hover">
<thead>
<tr>
<th><?php echo $hesklang['name']; ?></th>
<th><?php echo $hesklang['language_key']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" title="<?php echo $hesklang['language_key']; ?>" data-content="<?php echo $hesklang['language_key_description']; ?>"></i></th>
<th><?php echo $hesklang['textColor']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" title="<?php echo $hesklang['textColor']; ?>" data-content="<?php echo $hesklang['textColorDescr']; ?>"></i></th>
<th><?php echo $hesklang['closable_question']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="htmlpopover" data-placement="bottom" title="<?php echo $hesklang['closable_question']; ?>" data-content="<?php echo $hesklang['closable_description']; ?>"></i></th>
<th><?php echo $hesklang['closedQuestionMark']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" data-placement="top" title="<?php echo $hesklang['closedQuestionMark']; ?>" data-content="<?php echo $hesklang['closedQuestionMarkDescr']; ?>"></i></th>
<th><?php echo $hesklang['delete']; ?></th>
</tr>
</thead>
<tbody>
<?php
//Print each status
while ($row = $statusesRS->fetch_assoc())
{
$checkedEcho = ($row['IsClosed'] == 1) ? 'checked="checked"' : '';
$isDisabled = false;
if ($row['IsNewTicketStatus'] || $row['IsClosedByClient'] || $row['IsCustomerReplyStatus'] ||
$row['IsStaffClosedOption'] || $row['IsStaffReopenedStatus'] || $row['IsDefaultStaffReplyStatus'] ||
$row['LockedTicketStatus'] || $row['IsAutocloseOption'])
{
$isDisabled = true;
}
$yesSelected = $customersOnlySelected = $staffOnlySelected = $noSelected = '';
if ($row['Closable'] == 'yes') { $yesSelected = 'selected'; }
elseif ($row['Closable'] == 'conly') { $customersOnlySelected = 'selected'; }
elseif ($row['Closable'] == 'sonly') { $staffOnlySelected = 'selected'; }
else { $noSelected = 'selected'; }
echo '<tr id="s'.$row['ID'].'_row">';
echo '<td>'.$hesklang[$row['Key']].'</td>'; //Name
echo '<td><input type="text" class="form-control" name="s'.$row['ID'].'_key" value="'.$row['Key'].'" placeholder="'.htmlspecialchars($hesklang['language_key']).'"></td>'; // Language File Key
echo '<td><input type="text" class="form-control" name="s'.$row['ID'].'_textColor" value="'.$row['TextColor'].'" placeholder="'.htmlspecialchars($hesklang['textColor']).'"></td>'; // Text Color
echo '<td>
<select class="form-control" name="s'.$row['ID'].'_closable">
<option value="yes" '.$yesSelected.'>'.$hesklang['yes_title_case'].'</option>
<option value="conly" '.$customersOnlySelected.'>'.$hesklang['customers_only'].'</option>
<option value="sonly" '.$staffOnlySelected.'>'.$hesklang['staff_only'].'</option>
<option value="no" '.$noSelected.'>'.$hesklang['no_title_case'].'</option>
</select>
</td>';
echo '<td><input type="checkbox" name="s'.$row['ID'].'_isClosed" value="1" '.$checkedEcho.'></td>'; // Resolved Status?
echo '<td>';
if ($isDisabled)
{
echo '<i class="fa fa-ban" style="color: red; font-size: 1.2em; font-weight: bold" data-toggle="popover" data-placement="left" title="'.$hesklang['whyCantIDeleteThisStatus'].'" data-content="'.$hesklang['whyCantIDeleteThisStatusReason'].'"></i>';
} else
{
echo '<input type="checkbox" onclick="toggleRow(\'s'.$row['ID'].'_row\')" name="s'.$row['ID'].'_delete" value="1">';
}
echo '</td>'; //Delete status?
echo '</tr>';
}
//Print out an additional blank space for adding a status
echo '<tr class="info">';
echo '<td><b>'.$hesklang['addNew'].'</b></td>';
echo '<td><input type="text" class="form-control" name="sN_key" value="" placeholder="'.htmlspecialchars($hesklang['language_key']).'"></td>'; // Language File Key
echo '<td><input type="text" class="form-control" name="sN_textColor" value="" placeholder="'.htmlspecialchars($hesklang['textColor']).'"></td>'; // Text Color
echo '<td>
<select class="form-control" name="sN_closable">
<option value="yes">'.$hesklang['yes_title_case'].'</option>
<option value="conly">'.$hesklang['customers_only'].'</option>
<option value="sonly">'.$hesklang['staff_only'].'</option>
<option value="no">'.$hesklang['no_title_case'].'</option>
</select>
</td>';
echo '<td><input type="checkbox" name="sN_isClosed" value="1"></td>'; // Resolved Status?
echo '<td></td>'; //Empty placeholder where the delete row is.
echo '</tr>';
?>
</tbody>
</table>
</div>
<h6 style="font-weight: bold"><?php echo $hesklang['defaultStatusForAction']; ?></h6>
<div class="footerWithBorder blankSpace"></div>
<div class="form-group">
<label for="newTicket" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isNewTicketMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="newTicket" class="form-control" id="newTicket">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="closedByClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isClosedByClientMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="closedByClient" class="form-control" id="closedByClient">
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsClosedByClient'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="replyFromClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isRepliedByClientMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="replyFromClient" class="form-control" id="replyFromClient">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="staffClosedOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffClosedOptionMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="staffClosedOption" class="form-control" id="staffClosedOption">
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsStaffClosedOption'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="staffReopenedStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffReopenedStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="staffReopenedStatus" class="form-control" id="staffReopenedStatus">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsStaffReopenedStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="defaultStaffReplyStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isDefaultStaffReplyStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="defaultStaffReplyStatus" class="form-control" id="defaultStaffReplyStatus">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsDefaultStaffReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="lockedTicketStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['lockedTicketStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="lockedTicketStatus" class="form-control" id="lockedTicketStatus">
<?php
$statusesRS = hesk_dbQuery($statusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['LockedTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="autocloseTicketOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['autoclose_ticket_status']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="autocloseTicketOption" class="form-control" id="autocloseTicketOption">
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsAutocloseOption'] == 1) ? 'selected' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="col-sm-6 col-sm-offset-6">
<input type="hidden" name="action" value="save">
<input type="submit" class="btn btn-default" value="<?php echo $hesklang['save_changes']; ?>">
</div>
</form>
</div>
</div>
</div>
</div>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
function save() {
global $hesklang, $hesk_settings;
hesk_dbConnect();
$wasStatusDeleted = false;
//-- Get all the status IDs
$statusesSql = 'SELECT * FROM `'.$hesk_settings['db_pfix'].'statuses`';
$results = hesk_dbQuery($statusesSql);
while ($row = $results->fetch_assoc())
{
//-- If the status is marked for deletion, delete it and skip everything below.
if (isset($_POST['s'.$row['ID'].'_delete']))
{
$delete = "DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($delete);
$stmt->bind_param('i', $row['ID']);
$stmt->execute();
$wasStatusDeleted = true;
} else
{
//-- Update the information in the database with what is on the page
$query = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `Key` = ?, `TextColor` = ?, `IsClosed` = ?, `Closable` = ? WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($query);
$isStatusClosed = (isset($_POST['s'.$row['ID'].'_isClosed']) ? 1 : 0);
$stmt->bind_param('sssisi', $_POST['s'.$row['ID'].'_key'], $_POST['s'.$row['ID'].'_textColor'], $isStatusClosed, $_POST['s'.$row['ID'].'_closable'], $row['ID']);
$stmt->execute();
}
}
//-- If any statuses were deleted, re-index them before adding a new one
if ($wasStatusDeleted) {
//-- First drop and re-add the ID column
hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` DROP COLUMN `ID`");
hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ADD `ID` INT NOT NULL AUTO_INCREMENT PRIMARY KEY FIRST");
//-- Since statuses should be zero-based, but are now one-based, subtract one from each ID
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `ID` = `ID`-1");
}
//-- Insert the addition if there is anything to add
if ($_POST['sN_key'] != null && $_POST['sN_textColor'] != null)
{
//-- The next ID is equal to the number of rows, since the IDs are zero-indexed.
$nextValue = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`')->num_rows;
$isClosed = isset($_POST['sN_isClosed']) ? 1 : 0;
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`ID`, `Key`, `TextColor`, `IsClosed`, `Closable`)
VALUES (".$nextValue.", '".hesk_dbEscape($_POST['sN_key'])."', '".hesk_dbEscape($_POST['sN_textColor'])."', ".$isClosed.", '".hesk_dbEscape($_POST['sN_closable'])."')";
hesk_dbQuery($insert);
}
//-- Update default status for actions
$defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
hesk_dbConnect()->query($defaultQuery . "`IsNewTicketStatus` = 0");
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['newTicket']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsClosedByClient` = 0");
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['closedByClient']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsCustomerReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['replyFromClient']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsStaffClosedOption` = 0");
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['staffClosedOption']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsStaffReopenedStatus` = 0");
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['staffReopenedStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['defaultStaffReplyStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`LockedTicketStatus` = 0");
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['lockedTicketStatus']);
$stmt->execute();
hesk_dbConnect()->query($defaultQuery . "`IsAutocloseOption` = 0");
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ?";
$stmt = hesk_dbConnect()->prepare($updateQuery);
$stmt->bind_param('i', $_POST['autocloseTicketOption']);
$stmt->execute();
hesk_process_messages($hesklang['statuses_saved'],'manage_statuses.php','SUCCESS');
}