25'ten fazla konu seçemezsiniz Konular bir harf veya rakamla başlamalı, kısa çizgiler ('-') içerebilir ve en fazla 35 karakter uzunluğunda olabilir.
Mods-for-HESK-Netsyms/api/businesslogic/ticket/ticket_creator.php

93 satır
4.0 KiB
PHP

<?php
/**
* @param $ticket_request CreateTicketForCustomerModel
*/
function create_ticket_for_customer($ticket_request, $hesk_settings, $modsForHesk_settings) {
validate($ticket_request, false, $hesk_settings, $modsForHesk_settings);
}
/**
* @param $ticket_request CreateTicketForCustomerModel
* @param $staff bool
* @return ValidationModel If errorKeys is empty, validation successful. Otherwise invalid ticket
*/
function validate($ticket_request, $staff, $hesk_settings, $modsForHesk_settings) {
require_once('../email_validators.php');
//require_once('../category/retriever.php');
//require_once('../bans/retriever.php');
$TICKET_PRIORITY_CRITICAL = 0;
$validationModel = new ValidationModel();
if ($ticket_request->name === NULL || $ticket_request->name == '') {
$validationModel->errorKeys[] = 'NO_NAME';
}
if (hesk_validateEmail($ticket_request->email, $hesk_settings['multi_eml'], false)) {
$validationModel->errorKeys[] = 'INVALID_OR_MISSING_EMAIL';
}
if (intval($ticket_request->category) === 0) {
// TODO add support for invalid category ID
$validationModel->errorKeys[] = 'NO_CATEGORY';
}
// Don't allow critical priority tickets
if ($hesk_settings['cust_urgency'] && intval($ticket_request->priority) === $TICKET_PRIORITY_CRITICAL) {
$validationModel->errorKeys[] = 'CRITICAL_PRIORITY_FORBIDDEN';
}
if ($hesk_settings['require_subject'] === 1 &&
($ticket_request->subject === NULL || $ticket_request->subject === '')) {
$validationModel->errorKeys[] = 'SUBJECT_REQUIRED';
}
if ($hesk_settings['require_message'] === 1 &&
($ticket_request->message === NULL || $ticket_request->message === '')) {
$validationModel->errorKeys[] = 'MESSAGE_REQUIRED';
}
foreach ($hesk_settings['custom_fields'] as $key => $value) {
// TODO Only check categories that apply to this custom field
if ($value['use'] == 1 && hesk_is_custom_field_in_category($key, intval($ticket_request->category))) {
$custom_field_value = $ticket_request->customFields[$key];
if (empty($custom_field_value)) {
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::NO_VALUE';
continue;
}
switch($v['type']) {
case 'date':
if (!preg_match("/^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])$/", $custom_field_value)) {
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::INVALID_DATE';
} else {
// Actually validate based on range
$date = strtotime($custom_field_value . ' t00:00:00');
$dmin = strlen($value['value']['dmin']) ? strtotime($value['value']['dmin'] . ' t00:00:00') : false;
$dmax = strlen($value['value']['dmax']) ? strtotime($value['value']['dmax'] . ' t00:00:00') : false;
if ($dmin && $dmin > $date) {
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::DATE_BEFORE_MIN::MIN-' . $dmin . '::ENTERED-' . $date;
} elseif ($dmax && $dmax < $date) {
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::DATE_AFTER_MAX::MAX-' . $dmax . '::ENTERED-' . $date;
}
}
break;
case 'email':
if (!hesk_validateEmail($custom_field_value, $value['value']['multiple'], false)) {
$validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $key . '_INVALID::INVALID_OR_MISSING_EMAIL';
}
break;
}
}
}
// TODO Check bans (email only; don't check IP on REST requests as they'll most likely be sent via servers)
// TODO submit_ticket.php:320-322
// TODO Check if we're at the max number of tickets
// TODO submit_ticket.php:325-334
return $validationModel;
}