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106 lines
3.1 KiB
PHP
106 lines
3.1 KiB
PHP
<?php
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require_once(API_PATH . 'dao/ticket_dao.php');
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function get_ticket_for_staff($hesk_settings, $user, $id = NULL) {
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$tickets = get_ticket_for_id($hesk_settings, $user, $id);
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if ($tickets == NULL) {
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return NULL;
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}
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if ($id === NULL) {
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$original_tickets = $tickets;
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$tickets = array();
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foreach ($original_tickets as $ticket) {
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$ticket = remove_common_properties($ticket);
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$ticket = convert_to_camel_case($ticket);
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$ticket = handle_dates($ticket);
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$tickets[] = $ticket;
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}
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} else {
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$tickets = remove_common_properties($tickets);
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$tickets = handle_dates($tickets);
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$tickets = convert_to_camel_case($tickets);
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}
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return $tickets;
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}
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function remove_common_properties($ticket) {
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unset($ticket['lastchange']);
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unset($ticket['firstreply']);
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unset($ticket['closedat']);
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unset($ticket['openedby']);
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unset($ticket['firstreplyby']);
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unset($ticket['closedby']);
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unset($ticket['replies']);
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unset($ticket['staffreplies']);
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unset($ticket['lastreplier']);
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unset($ticket['replierid']);
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return $ticket;
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}
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function handle_dates($ticket) {
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$ticket['dt'] = hesk_date($ticket['dt'], true);
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return $ticket;
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}
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function convert_to_camel_case($ticket) {
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if (isset($ticket['articles'])) {
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$ticket['suggestedArticles'] = $ticket['articles'];
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unset($ticket['articles']);
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}
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$ticket['legacyAuditTrail'] = $ticket['history'];
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unset($ticket['history']);
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$ticket['linkedTo'] = $ticket['parent'];
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unset($ticket['parent']);
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$ticket['timeWorked'] = $ticket['time_worked'];
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unset($ticket['time_worked']);
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$ticket['userAgent'] = $ticket['user_agent'];
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unset($ticket['user_agent']);
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$ticket['screenResolutionWidth'] = $ticket['screen_resolution_width'];
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unset($ticket['screen_resolution_width']);
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$ticket['screenResolutionHeight'] = $ticket['screen_resolution_height'];
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unset($ticket['screen_resolution_height']);
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$ticket['trackingId'] = $ticket['trackid'];
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unset($ticket['trackid']);
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$ticket['dateCreated'] = $ticket['dt'];
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unset($ticket['dt']);
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$ticket['dueDate'] = $ticket['due_date'];
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unset($ticket['due_date']);
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$ticket['overdueEmailSent'] = $ticket['overdue_email_sent'];
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return $ticket;
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}
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function get_ticket($hesk_settings, $id) {
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$ticket = get_ticket_for_id($hesk_settings, $id);
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$ticket = remove_common_properties($ticket);
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$ticket = remove_staff_specific_properties($ticket);
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$ticket = convert_to_camel_case($ticket);
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return $ticket;
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}
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function remove_staff_specific_properties($ticket) {
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unset($ticket['articles']);
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unset($ticket['ip']);
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unset($ticket['language']);
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unset($ticket['owner']);
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unset($ticket['time_worked']);
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unset($ticket['history']);
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unset($ticket['latitude']);
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unset($ticket['longitude']);
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unset($ticket['user_agent']);
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unset($ticket['screen_resolution_width']);
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unset($ticket['screen_resolution_height']);
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unset($ticket['parent']);
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unset($ticket['due_date']);
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unset($ticket['overdue_email_sent']);
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return $ticket;
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} |