Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.8 from 10th August 2016
* Author: Klemen Stirn
* Website: https://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
define('INSTALL_PAGE', 'install.php');
require(HESK_PATH . 'install/install_functions.inc.php');
// If no step is defined, start with step 1
if ( ! isset($_SESSION['step']) )
{
$_SESSION['step']=1;
}
// Check if the license has been agreed to and verify sessions are working
elseif ($_SESSION['step']==1)
{
$agree = hesk_POST('agree', '');
if ($agree == 'YES')
{
// Are sessions working?
if ( empty($_SESSION['works']) )
{
hesk_iSessionError();
}
// All OK, continue
$_SESSION['license_agree']=1;
$_SESSION['step']=2;
}
else
{
$_SESSION['step']=1;
}
}
// Test database connection?
if ($_SESSION['step'] == 3 && isset($_POST['dbtest']))
{
// Username
$_SESSION['admin_user'] = hesk_input( hesk_POST('admin_user') );
if ( strlen($_SESSION['admin_user']) == 0 )
{
$_SESSION['admin_user'] = 'Administrator';
}
// Password
$_SESSION['admin_pass'] = hesk_input( hesk_POST('admin_pass') );
if ( strlen($_SESSION['admin_pass']) == 0 )
{
$_SESSION['admin_pass'] = substr(str_shuffle("23456789abcdefghijkmnpqrstuvwxyzABCDEFGHJKLMNPQRSTUVWXYZ"), 0, mt_rand(8,12) );
}
// Password hash for the database
$_SESSION['admin_hash'] = hesk_Pass2Hash($_SESSION['admin_pass']);
$hesk_db_link = hesk_iTestDatabaseConnection();
// Get table prefix, don't allow any special chars
$hesk_settings['db_pfix'] = preg_replace('/[^0-9a-zA-Z_]/', '', hesk_POST('pfix', 'hesk_') );
// Generate HESK table names
$hesk_tables = array(
$hesk_settings['db_pfix'].'attachments',
$hesk_settings['db_pfix'].'banned_emails',
$hesk_settings['db_pfix'].'banned_ips',
$hesk_settings['db_pfix'].'categories',
$hesk_settings['db_pfix'].'kb_articles',
$hesk_settings['db_pfix'].'kb_attachments',
$hesk_settings['db_pfix'].'kb_categories',
$hesk_settings['db_pfix'].'logins',
$hesk_settings['db_pfix'].'mail',
$hesk_settings['db_pfix'].'notes',
$hesk_settings['db_pfix'].'online',
$hesk_settings['db_pfix'].'pipe_loops',
$hesk_settings['db_pfix'].'replies',
$hesk_settings['db_pfix'].'reply_drafts',
$hesk_settings['db_pfix'].'reset_password',
$hesk_settings['db_pfix'].'service_messages',
$hesk_settings['db_pfix'].'std_replies',
$hesk_settings['db_pfix'].'tickets',
$hesk_settings['db_pfix'].'ticket_templates',
$hesk_settings['db_pfix'].'users',
);
// Check if any of the HESK tables exists
$res = hesk_dbQuery('SHOW TABLES FROM `'.hesk_dbEscape($hesk_settings['db_name']).'`');
while ($row = hesk_dbFetchRow($res))
{
if (in_array($row[0],$hesk_tables))
{
hesk_iDatabase(2);
}
}
// All ok, let's save settings
hesk_iSaveSettings();
// Now install HESK database tables
hesk_iTables();
// And move to the next step
$_SESSION['step']=4;
}
// Which step are we at?
switch ($_SESSION['step'])
{
case 2:
hesk_iCheckSetup();
break;
case 3:
hesk_iDatabase();
break;
case 4:
hesk_iFinish();
break;
default:
hesk_iStart();
}
// ******* FUNCTIONS ******* //
function hesk_iFinish()
{
global $hesk_settings;
hesk_iHeader();
?>
<div class="row">
<div class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading">
<p>Summary</p>
</div>
<div class="panel-body">
<p>Congratulations, you have successfully completed HESK database setup!</p>
</div>
</div>
</div>
<div class="col-md-8">
<div class="alert alert-success"><strong>Success!</strong> HESK Successfully installed</div>
<div class="h3">Next Steps:<br/><br/></div>
<ol>
<li><span style="color:#ff0000">Don't forget to run the <a href="<?php echo HESK_PATH . 'install/mods-for-hesk/modsForHesk.php'; ?>">Mods for HESK Installation</a>!</li>
<li>Remember your login details:<br />
<pre style="font-size: 1.17em">
Username: <span style="color:red; font-weight:bold"><?php echo stripslashes($_SESSION['admin_user']); ?></span>
Password: <span style="color:red; font-weight:bold"><?php echo stripslashes($_SESSION['admin_pass']); ?></span>
</pre>
</li>
</ol>
<form action="<?php echo HESK_PATH; ?>admin/index.php" method="post">
<input type="hidden" name="a" value="do_login" />
<input type="hidden" name="remember_user" value="JUSTUSER" />
<input type="hidden" name="user" value="<?php echo stripslashes($_SESSION['admin_user']); ?>" />
<input type="hidden" name="pass" value="<?php echo stripslashes($_SESSION['admin_pass']); ?>" />
<input type="hidden" name="goto" value="admin_settings.php" />
<center><button type="submit" class="btn btn-default btn-lg">Login</button></center>
</form>
</div>
</div>
<?php
hesk_iFooter();
} // End hesk_iFinish()
function hesk_iTables()
{
global $hesk_settings;
// -> Attachments
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (
`att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`ticket_id` varchar(13) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`size` int(10) unsigned NOT NULL DEFAULT '0',
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
PRIMARY KEY (`att_id`),
KEY `ticket_id` (`ticket_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Banned emails
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_emails` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`email` varchar(255) NOT NULL,
`banned_by` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8
");
// -> Banned IPs
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_ips` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`ip_from` int(10) unsigned NOT NULL DEFAULT '0',
`ip_to` int(10) unsigned NOT NULL DEFAULT '0',
`ip_display` varchar(100) NOT NULL,
`banned_by` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8
");
// -> Categories
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(60) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`cat_order` smallint(5) unsigned NOT NULL DEFAULT '0',
`autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3',
PRIMARY KEY (`id`),
KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// ---> Insert default category
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (`id`, `name`, `cat_order`) VALUES (1, 'General', 10)");
// -> KB Articles
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`catid` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`author` smallint(5) unsigned NOT NULL,
`subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`content` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`keywords` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`rating` float NOT NULL DEFAULT '0',
`votes` mediumint(8) unsigned NOT NULL DEFAULT '0',
`views` mediumint(8) unsigned NOT NULL DEFAULT '0',
`type` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`html` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`sticky` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`art_order` smallint(5) unsigned NOT NULL DEFAULT '0',
`history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`),
KEY `catid` (`catid`),
KEY `sticky` (`sticky`),
KEY `type` (`type`),
FULLTEXT KEY `subject` (`subject`,`content`,`keywords`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> KB Attachments
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_attachments` (
`att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`size` int(10) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`att_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> KB Categories
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`parent` smallint(5) unsigned NOT NULL,
`articles` smallint(5) unsigned NOT NULL DEFAULT '0',
`articles_private` smallint(5) unsigned NOT NULL DEFAULT '0',
`articles_draft` smallint(5) unsigned NOT NULL DEFAULT '0',
`cat_order` smallint(5) unsigned NOT NULL,
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `type` (`type`),
KEY `parent` (`parent`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// ---> Insert default KB category
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (`id`, `name`, `parent`, `cat_order`, `type`) VALUES (1, 'Knowledgebase', 0, 10, '0')");
// -> Login attempts
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` (
`ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL,
`number` tinyint(3) unsigned NOT NULL DEFAULT '1',
`last_attempt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
UNIQUE KEY `ip` (`ip`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Private messages
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`from` smallint(5) unsigned NOT NULL,
`to` smallint(5) unsigned NOT NULL,
`subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`deletedby` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `from` (`from`),
KEY `to` (`to`,`read`,`deletedby`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// ---> Insert rate this script email
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (1, 9999, 1, 'Rate this script', '<div style=\"text-align:justify;padding:3px\">\r\n\r\n<p style=\"color:green;font-weight:bold\">Enjoy using HESK? Please let others know!</p>\r\n\r\n<p>You are invited to rate HESK or even write a short review here:<br />&nbsp;<br /><img src=\"../img/link.png\" width=\"16\" height=\"16\" border=\"0\" alt=\"\" style=\"vertical-align:text-bottom\" /> <a href=\"http://www.hotscripts.com/Detailed/46973.html\" target=\"_blank\">Rate this script @ Hot Scripts</a><br />&nbsp;<br /><img src=\"../img/link.png\" width=\"16\" height=\"16\" border=\"0\" alt=\"\" style=\"vertical-align:text-bottom\" /> <a href=\"http://php.resourceindex.com/detail/04946.html\" target=\"_blank\">Rate this script @ The PHP Resource Index</a></p>\r\n\r\n<p>Thank you,<br />&nbsp;<br />Klemen,<br />\r\n<a href=\"https://www.hesk.com/\" target=\"_blank\">www.hesk.com</a>\r\n\r\n<p>&nbsp;</p>', NOW(), '0', 9999)");
// ---> Insert welcome email
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (2, 9999, 1, 'Welcome to HESK! Here are some quick tips...', '<p style=\"color:green;font-weight:bold\">HESK quick &quot;Getting Started&quot; tips:<br />&nbsp;</p>\r\n\r\n<ol style=\"padding-left:20px;padding-right:10px;text-align:justify\">\r\n<li>Click the Profile link to set your name, email, signature and password.<br />&nbsp;</li>\r\n<li>Click the Settings link in the top menu to get to the Settings page. For additional information about each setting, click the [?] link.<br />&nbsp;</li>\r\n<li>Add new categories (departments) on the Categories page. The default category cannot be deleted, but it can be renamed.<br />&nbsp;</li>\r\n<li>Create new staff accounts on the Users page. You can give them unlimited (Administrator) or restricted (Staff) access.<br />&nbsp;</li>\r\n<li>Use the integrated Knowledgebase. A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time in the long run.<br />&nbsp;</li>\r\n<li>You can create response and new ticket templates on the Canned page.<br />&nbsp;</li>\r\n<li>Subscribe to the <a href=\"https://www.hesk.com/newsletter.php\" target=\"_blank\">HESK Newsletter</a> to be notified of updates and new versions.<br />&nbsp;</li>\r\n<li>You should follow HESK on Twitter <a href=\"https://twitter.com/HESKdotCOM\" target=\"_blank\">here</a>.<br />&nbsp;</li>\r\n<li>To remove the &quot;<span class=\"smaller\">Powered by Help Desk Software HESK</span>&quot; links from the bottom of your help desk <a href=\"https://www.hesk.com/buy.php\" target=\"_blank\">buy a license here</a>.<br />&nbsp;</li></ol>\r\n\r\n<p>Enjoy using HESK and please feel free to share your constructive feedback and feature suggestions.</p>\r\n\r\n<p>Klemen Stirn<br />\r\nHESK owner and author<br />\r\n<a href=\"https://www.hesk.com/\" target=\"_blank\">www.hesk.com</a>', NOW(), '0', 9999)");
// -> Notes
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`ticket` mediumint(8) unsigned NOT NULL,
`who` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`),
KEY `ticketid` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Online
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."online` (
`user_id` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
`tmp` int(11) unsigned NOT NULL DEFAULT '0',
UNIQUE KEY `user_id` (`user_id`),
KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Pipe loops
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` (
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`hits` smallint(1) unsigned NOT NULL DEFAULT '0',
`message_hash` char(32) COLLATE utf8_unicode_ci NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
KEY `email` (`email`,`hits`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Replies
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`replyto` mediumint(8) unsigned NOT NULL DEFAULT '0',
`name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`attachments` mediumtext COLLATE utf8_unicode_ci,
`staffid` smallint(5) unsigned NOT NULL DEFAULT '0',
`rating` enum('1','5') COLLATE utf8_unicode_ci DEFAULT NULL,
`read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `replyto` (`replyto`),
KEY `dt` (`dt`),
KEY `staffid` (`staffid`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Reply drafts
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` (
`owner` smallint(5) unsigned NOT NULL,
`ticket` mediumint(8) unsigned NOT NULL,
`message` mediumtext CHARACTER SET utf8 NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
KEY `owner` (`owner`),
KEY `ticket` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Reset password
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."reset_password` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`user` smallint(5) unsigned NOT NULL,
`hash` char(40) NOT NULL,
`ip` varchar(45) NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `user` (`user`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8;
");
// -> Service messages
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`author` smallint(5) unsigned NOT NULL,
`title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`style` enum('0','1','2','3','4') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
");
// -> Canned Responses
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`reply_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Tickets
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`trackid` varchar(13) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`email` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`category` smallint(5) unsigned NOT NULL DEFAULT '1',
`priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3',
`subject` varchar(70) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`dt` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
`firstreply` timestamp NULL DEFAULT NULL,
`closedat` timestamp NULL DEFAULT NULL,
`articles` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`status` enum('0','1','2','3','4','5') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`openedby` smallint(5) unsigned DEFAULT '0',
`firstreplyby` smallint(8) unsigned DEFAULT NULL,
`closedby` smallint(5) unsigned DEFAULT NULL,
`replies` smallint(5) unsigned NOT NULL DEFAULT '0',
`staffreplies` smallint(5) unsigned NOT NULL DEFAULT '0',
`owner` smallint(5) unsigned NOT NULL DEFAULT '0',
`time_worked` time NOT NULL DEFAULT '00:00:00',
`lastreplier` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`replierid` smallint(5) unsigned DEFAULT NULL,
`archive` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`locked` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`merged` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom1` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom2` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom3` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom4` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom5` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom6` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom7` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom8` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom9` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom10` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom11` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom12` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom13` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom14` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom15` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom16` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom17` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom18` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom19` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`custom20` mediumtext COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`),
KEY `trackid` (`trackid`),
KEY `archive` (`archive`),
KEY `categories` (`category`),
KEY `statuses` (`status`),
KEY `owner` (`owner`),
KEY `openedby` (`openedby`,`firstreplyby`,`closedby`),
KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Ticket templates
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
`tpl_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Users
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`user` varchar(20) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`pass` char(40) COLLATE utf8_unicode_ci NOT NULL,
`isadmin` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`signature` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`categories` varchar(500) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`afterreply` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
`autostart` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_customer_new` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`show_suggested` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_new_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_new_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_reply_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_reply_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_assigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_pm` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`notify_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`default_list` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
`autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
`heskprivileges` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
`ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0',
`ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0',
`rating` float NOT NULL DEFAULT '0',
`replies` mediumint(8) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `autoassign` (`autoassign`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (`id`, `user`, `pass`, `isadmin`, `name`, `email`, `heskprivileges`) VALUES (1, '".hesk_dbEscape($_SESSION['admin_user'])."', '".hesk_dbEscape($_SESSION['admin_hash'])."', '1', 'Your name', 'you@me.com', '')");
return true;
} // End hesk_iTables()
function hesk_iSaveSettings()
{
global $hesk_settings, $hesklang;
$spam_question = hesk_generate_SPAM_question();
$hesk_settings['secimg_use'] = empty($_SESSION['set_captcha']) ? 0 : 1;
$hesk_settings['use_spamq'] = empty($_SESSION['use_spamq']) ? 0 : 1;
$hesk_settings['question_ask'] = $spam_question[0];
$hesk_settings['question_ans'] = $spam_question[1];
$hesk_settings['set_attachments'] = empty($_SESSION['set_attachments']) ? 0 : 1;
$hesk_settings['hesk_version'] = HESK_NEW_VERSION;
if (isset($_SERVER['HTTP_HOST']))
{
$hesk_settings['site_url']='http://' . $_SERVER['HTTP_HOST'];
if (isset($_SERVER['REQUEST_URI']))
{
$hesk_settings['hesk_url']='http://' . $_SERVER['HTTP_HOST'] . str_replace('/install/install.php','',$_SERVER['REQUEST_URI']);
}
}
/* Encode and escape characters */
$set = $hesk_settings;
foreach ($hesk_settings as $k=> $v)
{
if (is_array($v))
{
continue;
}
$set[$k] = addslashes($v);
}
$set['debug_mode'] = 0;
$set['email_providers'] = count($set['email_providers']) ? "'" . implode("','", $set['email_providers']) . "'" : '';
$set['notify_spam_tags'] = count($set['notify_spam_tags']) ? "'" . implode("','", $set['notify_spam_tags']) . "'" : '';
// Check if PHP version is 5.2.3+
$set['db_vrsn'] = (version_compare(PHP_VERSION, '5.2.3') >= 0) ? 1 : 0;
hesk_iSaveSettingsFile($set);
return true;
} // End hesk_iSaveSettings()
?>