Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT', 1);
define('HESK_PATH', './');
define('WYSIWYG', 1);
define('VALIDATOR', 1);
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/view_attachment_functions.inc.php');
hesk_load_database_functions();
hesk_dbConnect();
// Are we in maintenance mode?
hesk_check_maintenance();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
$modsForHesk_settings = mfh_getSettings();
// What should we do?
$action = hesk_REQUEST('a');
switch ($action) {
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_select_category($number_of_categories)
{
global $hesk_settings, $hesklang;
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['select_category'];
require_once(HESK_PATH . 'inc/header.inc.php');
// A categoy needs to be selected
if (isset($_GET['category']) && empty($_GET['category']))
{
hesk_process_messages($hesklang['sel_app_cat'],'NOREDIRECT','NOTICE');
}
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['submit_ticket']; ?></li>
</ol>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div style="text-align: center">
<h3><?php echo $hesklang['select_category_text']; ?></h3>
<div class="select_category">
<?php
// Print a select box if number of categories is large
if ($number_of_categories > $hesk_settings['cat_show_select'])
{
?>
<form action="index.php" method="get">
<select name="category" id="select_category" class="form-control">
<?php
if ($hesk_settings['select_cat'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($hesk_settings['categories'] as $k=>$v)
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
?>
</select>
&nbsp;<br />
<div style="text-align:center">
<input type="submit" value="<?php echo $hesklang['c2c']; ?>" class="btn btn-default">
<input type="hidden" name="a" value="add" />
</div>
</form>
<?php
}
// Otherwise print quick links
else
{
$new_row = 1;
foreach ($hesk_settings['categories'] as $k=>$v):
if ($new_row == 1) {
echo '<div class="row">';
$new_row = -1;
}
?>
<div class="col-md-5 col-sm-10 col-md-offset-1 col-sm-offset-1">
<a href="index.php?a=add&category=<?php echo $k; ?>" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-12">
<?php echo $v; ?>
</div>
</div>
</div>
</div>
</a>
</div>
<?php
$new_row++;
if ($new_row == 1) {
echo '</div>';
}
endforeach;
}
?>
</div>
</div>
<?php
return true;
} // END print_select_category()
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Connect to the database
hesk_load_database_functions();
hesk_dbConnect();
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Load calendar JS and CSS
define('CALENDAR',1);
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']==1 && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Variables for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
define('PAGE_TITLE', 'CUSTOMER_TICKET');
// Get categories
$hesk_settings['categories'] = array();
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `type`='0' ORDER BY `cat_order` ASC");
while ($row=hesk_dbFetchAssoc($res)) {
$hesk_settings['categories'][$row['id']] = $row['name'];
}
$number_of_categories = count($hesk_settings['categories']);
if ($number_of_categories == 0) {
$category = 1;
} elseif ($number_of_categories == 1) {
$category = current(array_keys($hesk_settings['categories']));
} else {
$category = isset($_GET['catid']) ? hesk_REQUEST('catid'): hesk_REQUEST('category');
// Force the customer to select a category?
if (!isset($hesk_settings['categories'][$category])) {
return print_select_category($number_of_categories);
}
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<?php if ($number_of_categories > 1) { ?>
<li>
<a href="index.php?a=add">
<?php echo $hesklang['sub_support']; ?>
</a>
</li>
<li class="active"><?php echo $hesk_settings['categories'][$category]; ?></li>
<?php } else { ?>
<li class="active"><?php echo $hesklang['sub_support']; ?></li>
<?php } ?>
</ol>
<!-- START MAIN LAYOUT -->
<?php
$columnWidth = 'col-md-8';
hesk_dbConnect();
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 1");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
<div class="row">
<?php if ($columnWidth == 'col-md-8'): ?>
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
<div class="panel-body">
<p><?php echo $hesklang['quick_help_submit_ticket']; ?></p>
</div>
</div>
</div>
<?php endif; ?>
<div class="<?php echo $columnWidth; ?>">
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
<div class="form">
<h2><?php hesk_showTopBar($hesklang['submit_ticket']); ?></h2>
<small><?php echo $hesklang['use_form_below']; ?></small>
<div class="blankSpace"></div>
<div align="left" class="h3"><?php echo $hesklang['add_ticket_general_information']; ?></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<?php
$onsubmit = '';
if ($modsForHesk_settings['rich_text_for_tickets_for_customers']) {
$onsubmit = 'onsubmit="return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"';
}
?>
<form class="form-horizontal" role="form" method="post" action="submit_ticket.php?submit=1" name="form1"
enctype="multipart/form-data" <?php echo $onsubmit; ?>>
<!-- Contact info -->
<div class="form-group">
<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?> <span
class="important">*</span></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="name" name="name" size="40" maxlength="30"
value="<?php if (isset($_SESSION['c_name'])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
} ?>" <?php if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
} ?> placeholder="<?php echo htmlspecialchars($hesklang['name']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_your_name']); ?>" required>
<div class="help-block with-errors"></div>
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email'] .
($hesk_settings['require_email'] ? ' <span class="important">*</span>' : ''); ?></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="email" name="email" size="40" maxlength="1000"
value="<?php if (isset($_SESSION['c_email'])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
} ?>" <?php if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
} ?> <?php if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(\'email\', \'email_suggestions\', 1, 0)"';
} ?> placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_valid_email']); ?>" required>
<div class="help-block with-errors"></div>
</div>
</div>
<?php
if ($hesk_settings['confirm_email']) {
?>
<div class="form-group">
<label for="email2" class="col-sm-3 control-label"><?php echo $hesklang['confemail']; ?>
<?php echo $hesk_settings['require_email'] ? ' <span class="important">*</span>' : ''; ?></label>
<div class="col-sm-9">
<input type="text" id="email2" class="form-control" name="email2" size="40"
maxlength="1000"
value="<?php if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
} ?>" <?php if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
} ?> placeholder="<?php echo htmlspecialchars($hesklang['confemail']); ?>"
data-match="#email"
data-error="<?php echo htmlspecialchars($hesklang['confemaile']); ?>" required>
<div class="help-block with-errors"></div>
</div>
</div>
<?php
} ?>
<div id="email_suggestions"></div>
<!-- Priority -->
<?php
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
?>
<div class="form-group">
<label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?> <span
class="important">*</span></label>
<div class="col-sm-9">
<select id="priority" class="form-control"
pattern="[0-9]+"
data-error="<?php echo htmlspecialchars($hesklang['sel_app_priority']); ?>"
name="priority" <?php if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
} ?> required>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option
value="3" <?php if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['low']; ?></option>
<option
value="2" <?php if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['medium']; ?></option>
<option
value="1" <?php if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['high']; ?></option>
</select>
<div class="help-block with-errors"></div>
</div>
</div>
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$hidden_cf_buffer = '';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use']==1 && $v['place']==0 && hesk_is_custom_field_in_category($k, $category) )
{
if ($v['req']) {
$v['req']= '<span class="important">*</span>';
$required_attribute = 'data-error="' . $hesklang['this_field_is_required'] . '" required';
} else {
$v['req'] = '';
$required_attribute = '';
}
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">';
foreach ($v['value']['radio_options'] as $option) {
if (strlen($k_value) == 0) {
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked' : '';
} elseif ($k_value == $option) {
$k_value = $option;
$checked = 'checked';
} else {
$checked = '';
}
echo '<div class="radio"><label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' ' . $required_attribute . '> '.$option.'</label></div>';
}
echo '
<div class="help-block with-errors"></div>
</div>
</div>';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<select name="'.$k.'" class="form-control" ' . $required_attribute . '>';
// Show "Click to select"?
if ( ! empty($v['value']['show_select']))
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($v['value']['select_options'] as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
/* Checkbox */
case 'checkbox':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">';
foreach ($v['value']['checkbox_options'] as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked';
}
else
{
$checked = '';
}
echo '<div class="checkbox"><label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$required_attribute.'> '.$option.'</label></div>';
}
echo '
<div class="help-block with-errors"></div>
</div>
</div>';
break;
/* Large text box */
case 'textarea':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<textarea class="form-control" name="'.$k.'" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" '.$required_attribute.'>'.$k_value.'</textarea>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
// Date
case 'date':
if ($required_attribute != '') {
$required_attribute .= ' pattern="[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])"';
}
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" name="'.$k.'" value="'.$k_value.'" class="form-control datepicker" size="10" ' . $required_attribute . '>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
// Email
case 'email':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 0'.($v['value']['multiple'] ? ',1' : '').')"' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" class="form-control" '.$suggest.' '.$required_attribute.'>
<div class="help-block with-errors"></div>
</div>
<div id="'.$k.'_suggestions"></div>
</div>';
break;
// Hidden
case 'hidden':
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['default_value'].'" />';
break;
// Readonly
case 'readonly':
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="form-control white-readonly" name="'.$k.'" size="40" value="'.$v['value']['default_value'].'" readonly>
</div>
</div>';
break;
/* Default text input */
default:
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="form-control" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$v['value']['default_value'].'" '.$required_attribute.'>
<div class="help-block with-errors"></div>
</div>
</div>';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
<?php
if ($hesk_settings['require_subject'] != -1 || $hesk_settings['require_message'] != -1) {
?>
<div class="blankSpace"></div>
<div align="left" class="h3"><?php echo $hesklang['add_ticket_your_message']; ?></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<!-- ticket info -->
<?php if ($hesk_settings['require_subject'] != -1) { ?>
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>
<?php echo $hesk_settings['require_subject'] ? '<span class="important">*</span>' : ''; ?>
</label>
<div class="col-sm-9">
<input type="text" id="subject" class="form-control" name="subject" size="40"
maxlength="40"
value="<?php if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
} ?>" <?php if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
} ?> placeholder="<?php echo htmlspecialchars($hesklang['subject']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_subject']); ?>"
required>
<div class="help-block with-errors"></div>
</div>
</div>
<?php
}
if ($hesk_settings['require_message'] != -1) {
?>
<div class="form-group" id="message-group">
<label for="message" class="col-sm-3 control-label">
<?php echo $hesklang['message']; ?>
<?php echo $hesk_settings['require_message'] ? '<span class="important">*</span>' : ''; ?>
</label>
<div class="col-sm-9">
<textarea placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>" name="message"
id="message" class="form-control htmlEditor" rows="12"
cols="60" <?php if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
} ?> data-error="<?php echo htmlspecialchars($hesklang['enter_message']); ?>"
required><?php if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
} ?></textarea>
<div class="help-block with-errors" id="message-help-block"></div>
<?php if ($modsForHesk_settings['rich_text_for_tickets_for_customers']): ?>
<script type="text/javascript">
/* <![CDATA[ */
tinyMCE.init({
mode: "textareas",
editor_selector: "htmlEditor",
elements: "content",
theme: "advanced",
convert_urls: false,
theme_advanced_buttons1: "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
theme_advanced_buttons2: "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup",
theme_advanced_buttons3: "",
theme_advanced_toolbar_location: "top",
theme_advanced_toolbar_align: "left",
theme_advanced_statusbar_location: "bottom",
theme_advanced_resizing: true
});
/* ]]> */
</script>
<?php endif; ?>
</div>
</div>
<?php
}
}
?>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers']) {
?>
<div id="kb_suggestions" style="display:none">
<br/>&nbsp;<br/>
<img src="img/loading.gif" width="24" height="24" alt="" border="0"
style="vertical-align:text-bottom"/> <i><?php echo $hesklang['lkbs']; ?></i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use']==1 && $v['place']==1 && hesk_is_custom_field_in_category($k, $category) )
{
if ($v['req']) {
$v['req']= '<span class="important">*</span>';
$required_attribute = 'data-error="' . $hesklang['this_field_is_required'] . '" required';
} else {
$v['req'] = '';
$required_attribute = '';
}
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">';
foreach ($v['value']['radio_options'] as $option) {
if (strlen($k_value) == 0) {
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked' : '';
} elseif ($k_value == $option) {
$k_value = $option;
$checked = 'checked';
} else {
$checked = '';
}
echo '<div class="radio"><label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$required_attribute.'> '.$option.'</label></div>';
}
echo '
<div class="help-block with-errors"></div>
</div>
</div>';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<select name="'.$k.'" class="form-control" '.$required_attribute.'>';
// Show "Click to select"?
if ( ! empty($v['value']['show_select']))
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($v['value']['select_options'] as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
/* Checkbox */
case 'checkbox':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">';
foreach ($v['value']['checkbox_options'] as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked';
}
else
{
$checked = '';
}
echo '<div class="checkbox"><label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$required_attribute.'> '.$option.'</label></div>';
}
echo '
<div class="help-block with-errors"></div>
</div>
</div>';
break;
/* Large text box */
case 'textarea':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<textarea class="form-control" name="'.$k.'" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" '.$required_attribute.'>'.$k_value.'</textarea>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
// Date
case 'date':
if ($required_attribute != '') {
$required_attribute .= ' pattern="[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])"';
}
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" name="'.$k.'" value="'.$k_value.'" class="form-control datepicker" size="10" '.$required_attribute.'>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
// Email
case 'email':
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 0'.($v['value']['multiple'] ? ',1' : '').')"' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" class="form-control" '.$suggest.' '.$required_attribute.'>
<div class="help-block with-errors"></div>
</div>
<div id="'.$k.'_suggestions"></div>
</div>';
break;
// Hidden
case 'hidden':
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['default_value'].'" />';
break;
// Readonly
case 'readonly':
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="form-control white-readonly" name="'.$k.'" size="40" value="'.$v['value']['default_value'].'" readonly>
</div>
</div>';
break;
/* Default text input */
default:
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? 'isError' : '';
echo '
<div class="form-group '.$cls.'">
<label for="'.$k.'" class="col-sm-3 control-label">'.$v['name'].' '.$v['req'].'</label>
<div class="col-sm-9">
<input type="text" class="form-control" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$v['value']['default_value'].'" ' . $required_attribute . '>
<div class="help-block with-errors"></div>
</div>
</div>';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php echo $hesklang['attachments']; ?>
:</label>
<div align="left" class="col-sm-9">
<?php build_dropzone_markup(); ?>
</div>
</div>
<?php
display_dropzone_field($hesk_settings['hesk_url'] . '/internal-api/ticket/upload-attachment.php');
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use'])
{
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use']) {
?>
<div class="form-group">
<label for="question" class="col-sm-3 control-label"><?php echo $hesklang['verify_q']; ?> <span
class="important">*</span></label>
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="col-md-9">' . $hesk_settings['question_ask'] . '<br />
<input class="form-control" id="question" type="text" name="question"
data-error="'.htmlspecialchars($hesklang['this_field_is_required']).'"
size="20" value="' . $value . '" ' . $cls . ' required>
<div class="help-block with-errors"></div>
</div>';
?>
</div>
<?php
}
if ($hesk_settings['secimg_use'])
{
?>
<div class="form-group">
<label for="secimage" class="col-sm-3 control-label"><?php echo $hesklang['verify_i']; ?> <span
class="important">*</span></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} // Not verified yet, should we use Recaptcha?
elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme: '<?php echo ( isset($_SESSION['iserror']) && in_array('mysecnum',$_SESSION['iserror']) ) ? 'red' : 'white'; ?>',
custom_translations: {
visual_challenge: "<?php echo hesk_slashJS($hesklang['visual_challenge']); ?>",
audio_challenge: "<?php echo hesk_slashJS($hesklang['audio_challenge']); ?>",
refresh_btn: "<?php echo hesk_slashJS($hesklang['refresh_btn']); ?>",
instructions_visual: "<?php echo hesk_slashJS($hesklang['instructions_visual']); ?>",
instructions_context: "<?php echo hesk_slashJS($hesklang['instructions_context']); ?>",
instructions_audio: "<?php echo hesk_slashJS($hesklang['instructions_audio']); ?>",
help_btn: "<?php echo hesk_slashJS($hesklang['help_btn']); ?>",
play_again: "<?php echo hesk_slashJS($hesklang['play_again']); ?>",
cant_hear_this: "<?php echo hesk_slashJS($hesklang['cant_hear_this']); ?>",
incorrect_try_again: "<?php echo hesk_slashJS($hesklang['incorrect_try_again']); ?>",
image_alt_text: "<?php echo hesk_slashJS($hesklang['image_alt_text']); ?>"
}
};
</script>
<div class="col-md-9">
<?php
require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
?>
</div>
<?php
}
// Use reCaptcha API v2?
elseif ($hesk_settings['recaptcha_use'] == 2)
{
?>
<div class="col-md-9">
<div class="g-recaptcha"
data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>">
</div>
</div>
<?php
}
// At least use some basic PHP generated image (better than nothing)
else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div align="left" class="col-sm-9">';
echo $hesklang['sec_enter'] . '<br />&nbsp;<br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' .
'<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' .
'<br />&nbsp;<br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' /></div>';
}
echo '</div>';
}
?>
<?php
}
if ($modsForHesk_settings['request_location']):
?>
<div class="form-group">
<label for="location"
class="col-md-3 control-label"><?php echo $hesklang['location_colon']; ?></label>
<div class="col-sm-9">
<p id="console"><?php echo $hesklang['requesting_location_ellipsis']; ?></p>
<div id="map" style="height: 300px; display:none">
</div>
</div>
</div>
<!-- Submit -->
<?php
endif;
if ($hesk_settings['submit_notice']) {
?>
<div class="row">
<div class="col-md-12">
<div class="alert alert-info">
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']) . ' ' . $hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
</div>
</div>
</div>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input type="hidden" id="screen-resolution-height" name="screen_resolution_height">
<input type="hidden" id="screen-resolution-width" name="screen_resolution_width">
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>"
class="btn btn-default">
</div>
</div>
<script>
$('#screen-resolution-height').prop('value', screen.height);
$('#screen-resolution-width').prop('value', screen.width);
</script>
<?php
} // End IF submit_notice
else {
?>
<div class=" row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" id="screen-resolution-height" name="screen_resolution_height">
<input type="hidden" id="screen-resolution-width" name="screen_resolution_width">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input class="btn btn-default" type="submit"
value="<?php echo $hesklang['sub_ticket']; ?>">
<script>
$('#screen-resolution-height').prop('value', screen.height);
$('#screen-resolution-width').prop('value', screen.width);
</script>
</div>
</div>
<?php
} // End ELSE submit_notice
// Print custom hidden fields
echo $hidden_cf_buffer;
?>
<input type="hidden" name="category" value="<?php echo $category; ?>">
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3"/><input type="hidden" name="hy" value=""/>
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<script>
buildValidatorForTicketSubmission("form1",
"<?php echo addslashes($hesklang['select_at_least_one_value']); ?>");
</script>
</div>
</form>
<?php if ($columnWidth == 'col-md-10 col-md-offset-1'): ?>
<div class="col-md-1">&nbsp;</div></div>
<?php endif; ?>
<!-- END FORM -->
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location']) {
echo '
<script>
requestUserLocation("' . $hesklang['your_current_location'] . '", "' . $hesklang['unable_to_determine_location'] . '");
</script>
';
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
} // End print_add_ticket()
function print_start()
{
global $hesk_settings, $hesklang;
if ($hesk_settings['kb_enable'])
{
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
}
// Connect to database
hesk_dbConnect();
define('PAGE_TITLE', 'CUSTOMER_HOME');
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li class="active"><?php echo $hesk_settings['hesk_title']; ?></li>
</ol>
<?php
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style`, `icon` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
if (hesk_dbNumRows($res) > 0)
{
?>
<div class="row">
<div class="col-md-12">
<?php
while ($sm=hesk_dbFetchAssoc($res))
{
hesk_service_message($sm);
}
?>
</div>
</div>
<?php } ?>
<div class="row">
<div class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['view_ticket']; ?></div>
<div class="panel-body">
<form data-toggle="validator" role="form" class="viewTicketSidebar" action="ticket.php" method="get" name="form2">
<div class="form-group">
<br/>
<label for="ticketID"><?php echo $hesklang['ticket_trackID']; ?>:</label>
<input type="text" class="form-control" name="track" id="ticketID" maxlength="20" size="35" value=""
data-error="<?php echo htmlspecialchars($hesklang['enter_id']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['ticket_trackID']); ?>" required>
<div class="help-block with-errors"></div>
</div>
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket'])
{
$tmp = 'document.form1.email.value=document.form2.e.value;';
?>
<div class="form-group">
<label for="emailAddress"><?php echo $hesklang['email']; ?>:</label>
<?php
$my_email = '';
$do_remember = '';
if (isset($_COOKIE['hesk_myemail']))
{
$my_email = $_COOKIE['hesk_myemail'];
$do_remember = 'checked';
}
?>
<input type="text" class="form-control" name="e" id="emailAddress" size="35" value="<?php echo $my_email; ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_valid_email']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>" required>
<div class="help-block with-errors"></div>
</div>
<div class="checkbox">
<label for="r">
<input type="checkbox" name="r" value="Y" <?php echo $do_remember; ?>> <?php echo $hesklang['rem_email']; ?>
</label>
</div>
<?php
}
?>
<input type="submit" value="<?php echo $hesklang['view_ticket']; ?>" class="btn btn-default" /><input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>"><input type="hidden" name="f" value="1">
</form>
</div>
</div>
</div>
<div class="col-md-8">
<?php
// Print small search box
if ($hesk_settings['kb_enable'])
{
hesk_kbSearchSmall();
hesk_kbSearchLarge();
}
else
{
echo '&nbsp;';
}
?>
<div class="row default-row-margins">
<div class="col-sm-6 col-xs-12">
<a href="index.php?a=add" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-1">
<img src="img/newTicket.png" alt="<?php echo $hesklang['sub_support']; ?>">
</div>
<div class="col-xs-11">
<b><?php echo $hesklang['sub_support']; ?></b><br>
<?php echo $hesklang['open_ticket']; ?>
</div>
</div>
</div>
</div>
</a>
</div>
<div class="col-sm-6 col-xs-12">
<a href="ticket.php" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-1">
<img src="img/viewTicket.png" alt="<?php echo $hesklang['view_existing']; ?>">
</div>
<div class="col-xs-11">
<b><?php echo $hesklang['view_existing']; ?></b><br>
<?php echo $hesklang['vet']; ?>
</div>
</div>
</div>
</div>
</a>
</div>
</div>
<div class="row default-row-margins">
<?php
if ($hesk_settings['kb_enable'])
{
?>
<div class="col-sm-6 col-xs-12">
<a href="knowledgebase.php" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-1">
<img src="img/knowledgebase.png" alt="<?php echo $hesklang['kb_text']; ?>">
</div>
<div class="col-xs-11">
<b><?php echo $hesklang['kb_text']; ?></b><br>
<?php echo $hesklang['viewkb']; ?>
</div>
</div>
</div>
</div>
</a>
</div>
<?php } if ($modsForHesk_settings['enable_calendar'] == 1): ?>
<div class="col-sm-6 col-xs-12">
<a href="calendar.php" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-1">
<i class="fa fa-calendar black" style="font-size: 32px"
title="<?php echo $hesklang['calendar_title_case']; ?>"></i>
</div>
<div class="col-xs-11">
<b><?php echo $hesklang['calendar_title_case']; ?></b><br>
<?php echo $hesklang['calendar_index']; ?>
</div>
</div>
</div>
</div>
</a>
</div>
<?php endif; ?>
</div>
<?php
if ($hesk_settings['kb_enable'])
{
hesk_kbTopArticles($hesk_settings['kb_index_popart']);
hesk_kbLatestArticles($hesk_settings['kb_index_latest']);
}
?>
</div>
</div>
<div class="blankSpace"></div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
</div>
<?php
// Show a link to admin panel?
if ($hesk_settings['alink'])
{
?>
<p class="text-center"><a href="<?php echo $hesk_settings['admin_dir']; ?>/" ><?php echo $hesklang['ap']; ?></a></p>
<?php
}
} // End print_start()
function forgot_tid()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
require(HESK_PATH . 'inc/email_functions.inc.php');
/* Get ticket(s) from database */
hesk_dbConnect();
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
if (isset($_POST['open_only'])) {
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$myStatusSQL = hesk_dbQuery("SELECT `ID`, `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses`");
$my_status = array();
while ($myStatusRow = hesk_dbFetchAssoc($myStatusSQL)) {
$my_status[$myStatusRow['ID']] = $hesklang[$myStatusRow['Key']];
}
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
}
}
$tid_list = '';
$html_tid_list = '<ul>';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "
$hesklang[trackID]: " . $my_ticket['trackid'] . "
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
$hesklang[status]: " . $my_status[$my_ticket['status']] . "
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
";
$html_tid_list .= "<li>
$hesklang[trackID]: " . $my_ticket['trackid'] . " <br>
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . " <br>
$hesklang[status]: " . $my_status[$my_ticket['status']] . " <br>
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param}
</li>";
}
$html_tid_list .= '</ul>';
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', $modsForHesk_settings, 0, 0, 1);
$msg = processEmail($msg, $name, $num, $tid_list);
// Get HTML message for customer
$htmlMsg = hesk_getHtmlMessage('forgot_ticket_id', '', $modsForHesk_settings, 0, 0, 1);
$htmlMsg = processEmail($htmlMsg, $name, $num, $html_tid_list);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg, $htmlMsg, $modsForHesk_settings);
/* Show success message */
$tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
$tmp .= '<br />&nbsp;<br />' . $hesklang['tid_sent2'] . '.';
$tmp .= '<br />&nbsp;<br />' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit();
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['tid_sent']; ?></li>
</ol>
<tr>
<td>
<?php
} // End forgot_tid()
function processEmail($msg, $name, $num, $tid_list)
{
global $hesk_settings;
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
return $msg;
}
?>