Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {
die('Invalid attempt');
}
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// This SQL code will be used to retrieve results
$sql_final = "SELECT
`id`,
`trackid`,
`name`,
`email`,
`category`,
`priority`,
`subject`,
LEFT(`message`, 400) AS `message`,
`dt`,
`lastchange`,
`firstreply`,
`closedat`,
`status`,
`openedby`,
`firstreplyby`,
`closedby`,
`replies`,
`staffreplies`,
`owner`,
`time_worked`,
`lastreplier`,
`replierid`,
`archive`,
`locked`,
`merged`
";
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
$sql_final .= ", `" . $k . "`";
}
}
$sql_final .= " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE ";
// This code will be used to count number of results
$sql_count = "SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE ";
// This is common SQL for both queries
$sql = "";
// Some default settings
$archive = array(1 => 0, 2 => 0);
$s_my = array(1 => 1, 2 => 1);
$s_ot = array(1 => 1, 2 => 1);
$s_un = array(1 => 1, 2 => 1);
// --> TICKET CATEGORY
$category = intval(hesk_GET('category', 0));
// Make sure user has access to this category
if ($category && hesk_okCategory($category, 0)) {
$sql .= " `category`='{$category}' ";
} // No category selected, show only allowed categories
else {
$sql .= hesk_myCategories();
}
// Show only tagged tickets?
if (!empty($_GET['archive'])) {
$archive[1] = 1;
$sql .= " AND `archive`='1' ";
}
// Ticket owner preferences
$fid = 1;
require(HESK_PATH . 'inc/assignment_search.inc.php');
// --> TICKET STATUS
$statuses = mfh_getAllStatuses();
$totalStatuses = 0;
$possible_status = array();
foreach ($statuses as $row) {
$possible_status[$row['ID']] = $row['ID'];
$totalStatuses++;
}
$status = $possible_status;
// Process statuses unless overridden with "s_all" variable
if (!hesk_GET('s_all')) {
foreach ($status as $k => $v) {
if (empty($_GET['s' . $v])) {
unset($status[$k]);
}
}
}
// How many statuses are we pulling out of the database?\
$tmp = count($status);
// Do we need to search by status?
if ($tmp < $totalStatuses) {
// If no statuses selected, show default (all except RESOLVED)
if ($tmp == 0) {
$status = $possible_status;
foreach ($statuses as $row) {
if ($row['IsClosed'] == 0) {
continue;
}
unset($status[$row['ID']]);
}
}
// Add to the SQL
$sql .= " AND `status` IN ('" . implode("','", array_keys($status)) . "') ";
}
// --> TICKET PRIORITY
$possible_priority = array(
0 => 'CRITICAL',
1 => 'HIGH',
2 => 'MEDIUM',
3 => 'LOW',
);
$priority = $possible_priority;
foreach ($priority as $k => $v) {
if (empty($_GET['p' . $k])) {
unset($priority[$k]);
}
}
// How many priorities are we pulling out of the database?
$tmp = count($priority);
// Create the SQL based on the number of priorities we need
if ($tmp == 0 || $tmp == 4) {
// Nothing or all selected, no need to modify the SQL code
$priority = $possible_priority;
} else {
// A custom selection of priorities
$sql .= " AND `priority` IN ('" . implode("','", array_keys($priority)) . "') ";
}
// That's all the SQL we need for count
$sql_count .= $sql;
$sql = $sql_final . $sql;
// Prepare variables used in search and forms
require(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
// List tickets?
if (!isset($_SESSION['hide']['ticket_list'])) {
$href = 'show_tickets.php';
require(HESK_PATH . 'inc/ticket_list.inc.php');
}