Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {
die('Invalid attempt');
}
// Make sure custom fields are loaded
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
/* Get includes for SMTP */
if ($hesk_settings['smtp']) {
require(HESK_PATH . 'inc/mail/smtp.php');
if (strlen($hesk_settings['smtp_user']) || strlen($hesk_settings['smtp_password'])) {
require_once(HESK_PATH . 'inc/mail/sasl/sasl.php');
}
}
function hesk_notifyCustomerForVerifyEmail($email_template = 'verify_email', $activationKey, $modsForHesk_settings)
{
global $hesk_settings, $ticket;
if (defined('HESK_DEMO')) {
return true;
}
// Format email subject and message
$subject = hesk_getEmailSubject($email_template, $ticket);
$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings);
$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings);
$activationUrl = $hesk_settings['hesk_url'] . '/verifyemail.php?key=%%ACTIVATIONKEY%%';
$message = str_replace('%%VERIFYURL%%', $activationUrl, $message);
$htmlMessage = str_replace('%%VERIFYURL%%', $activationUrl, $htmlMessage);
$message = str_replace('%%ACTIVATIONKEY%%', $activationKey, $message);
$htmlMessage = str_replace('%%ACTIVATIONKEY%%', $activationKey, $htmlMessage);
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
// Add Cc / Bcc recipents if needed
$ccEmails = array();
$bccEmails = array();
//TODO Update the email custom field to handle this properly
/*foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
if ($v['type'] == 'email' && !empty($ticket[$k])) {
if ($v['value'] == 'cc') {
$emails = explode(',', $ticket[$k]);
array_push($ccEmails, $emails);
} elseif ($v['value'] == 'bcc') {
$emails = explode(',', $ticket[$k]);
array_push($bccEmails, $emails);
}
}
}
}*/
hesk_mail($ticket['email'], $subject, $message, $htmlMessage, $modsForHesk_settings, $ccEmails, $bccEmails, $hasMessage);
}
function hesk_notifyCustomer($modsForHesk_settings, $email_template = 'new_ticket')
{
global $hesk_settings, $hesklang, $ticket;
// Demo mode
if (defined('HESK_DEMO')) {
return true;
}
$changedLanguage = false;
//Set the user's language according to the ticket.
if (isset($ticket['language']) && $ticket['language'] !== NULL) {
hesk_setLanguage($ticket['language']);
$changedLanguage = true;
}
// Format email subject and message
$subject = hesk_getEmailSubject($email_template, $ticket);
$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings);
$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings);
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
// Add Cc / Bcc recipents if needed
$ccEmails = array();
$bccEmails = array();
//TODO Update the email custom field to handle this properly
/*foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
if ($v['type'] == 'email' && !empty($ticket[$k])) {
if ($v['value'] == 'cc') {
array_push($ccEmails, $ticket[$k]);
} elseif ($v['value'] == 'bcc') {
array_push($bccEmails, $ticket[$k]);
}
}
}
}*/
// Send e-mail
hesk_mail($ticket['email'], $subject, $message, $htmlMessage, $modsForHesk_settings, $ccEmails, $bccEmails, $hasMessage);
// Reset the language if it was changed
hesk_resetLanguage();
return true;
} // END hesk_notifyCustomer()
function hesk_notifyAssignedStaff($autoassign_owner, $email_template, $modsForHesk_settings, $type = 'notify_assigned')
{
global $hesk_settings, $hesklang, $ticket;
// Demo mode
if (defined('HESK_DEMO')) {
return true;
}
$ticket['owner'] = intval($ticket['owner']);
/* Need to lookup owner info from the database? */
if ($autoassign_owner === false) {
$res = hesk_dbQuery("SELECT `name`, `email`,`language`,`notify_assigned`,`notify_reply_my` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . $ticket['owner'] . "' LIMIT 1");
$autoassign_owner = hesk_dbFetchAssoc($res);
$hesk_settings['user_data'][$ticket['owner']] = $autoassign_owner;
/* If owner selected not to be notified or invalid stop here */
if (empty($autoassign_owner[$type])) {
return false;
}
}
/* Set new language if required */
hesk_setLanguage($autoassign_owner['language']);
/* Format email subject and message for staff */
$subject = hesk_getEmailSubject($email_template, $ticket);
$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings, 1);
$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings, 1);
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
/* Send email to staff */
hesk_mail($autoassign_owner['email'], $subject, $message, $htmlMessage, $modsForHesk_settings, array(), array(), $hasMessage);
/* Reset language to original one */
hesk_resetLanguage();
return true;
} // END hesk_notifyAssignedStaff()
function hesk_notifyStaff($email_template, $sql_where, $modsForHesk_settings, $is_ticket = 1)
{
global $hesk_settings, $hesklang, $ticket;
// Demo mode
if (defined('HESK_DEMO')) {
return true;
}
$admins = array();
$res = hesk_dbQuery("SELECT `email`,`language`,`isadmin`,`categories` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE $sql_where ORDER BY `language`");
while ($myuser = hesk_dbFetchAssoc($res)) {
/* Is this an administrator? */
if ($myuser['isadmin']) {
$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
continue;
}
/* Not admin, is he/she allowed this category? */
$myuser['categories'] = explode(',', $myuser['categories']);
if (in_array($ticket['category'], $myuser['categories'])) {
$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
continue;
}
}
if (count($admins) > 0) {
/* Make sure each user gets email in his/her preferred language */
$current_language = 'NONE';
$recipients = array();
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
/* Loop through staff */
foreach ($admins as $admin) {
/* If admin language is NULL force default HESK language */
if (!$admin['language'] || !isset($hesk_settings['languages'][$admin['language']])) {
$admin['language'] = HESK_DEFAULT_LANGUAGE;
}
/* Generate message or add email to the list of recepients */
if ($admin['language'] == $current_language) {
/* We already have the message, just add email to the recipients list */
$recipients[] = $admin['email'];
} else {
/* Send email messages in previous languages (if required) */
if ($current_language != 'NONE') {
/* Send e-mail to staff */
hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, $modsForHesk_settings, array(), array(), $hasMessage);
/* Reset list of email addresses */
$recipients = array();
}
/* Set new language */
hesk_setLanguage($admin['language']);
/* Format staff email subject and message for this language */
$subject = hesk_getEmailSubject($email_template, $ticket);
$message = hesk_getEmailMessage($email_template, $ticket, $modsForHesk_settings, $is_ticket);
$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $modsForHesk_settings, $is_ticket);
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%', $modsForHesk_settings);
/* Add email to the recipients list */
$recipients[] = $admin['email'];
/* Remember the last processed language */
$current_language = $admin['language'];
}
}
/* Send email messages to the remaining staff */
hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, $modsForHesk_settings, array(), array(), $hasMessage);
/* Reset language to original one */
hesk_resetLanguage();
}
return true;
} // END hesk_notifyStaff()
function mfh_sendCalendarReminder($reminder_data, $modsForHesk_settings) {
global $hesk_settings, $hesklang;
if (defined('HESK_DEMO')) {
return true;
}
hesk_setLanguage($reminder_data['user_language']);
$valid_emails = hesk_validEmails();
$subject = NULL;
if (!isset($valid_emails['calendar_reminder'])) {
hesk_error($hesklang['inve']);
} else {
$subject = $valid_emails['calendar_reminder'];
}
// Format email subject and message
$subject = str_replace('%%TITLE%%', $reminder_data['event_name'], $subject);
$message = hesk_getEmailMessage('calendar_reminder', NULL, $modsForHesk_settings, 1, 0, 1);
$message = mfh_processCalendarTemplate($message, $reminder_data);
$htmlMessage = hesk_getHtmlMessage('calendar_reminder', NULL, $modsForHesk_settings, 1, 0, 1);
$htmlMessage = mfh_processCalendarTemplate($htmlMessage, $reminder_data);
hesk_mail($reminder_data['user_email'], $subject, $message, $htmlMessage, $modsForHesk_settings);
return true;
}
function mfh_processCalendarTemplate($message, $reminder_data) {
global $hesk_settings;
if ($reminder_data['event_all_day'] == '1') {
$format = 'Y-m-d';
} else {
$format = $hesk_settings['timeformat'];
}
$start_date = strtotime($reminder_data['event_start']);
$formatted_start_date = date($format, $start_date);
$formatted_end_date = '';
if ($reminder_data['event_start'] != $reminder_data['event_end']) {
$end_date = strtotime($reminder_data['event_end']);
$formatted_end_date = ' - ' . date($format, $end_date);
}
// Process replaced fields
$message = str_replace('%%TITLE%%', $reminder_data['event_name'], $message);
$message = str_replace('%%LOCATION%%', $reminder_data['event_location'], $message);
$message = str_replace('%%CATEGORY%%', $reminder_data['event_category'], $message);
$message = str_replace('%%WHEN%%', $formatted_start_date . $formatted_end_date, $message);
$message = str_replace('%%COMMENTS%%', $reminder_data['event_comments'], $message);
return $message;
}
function mfh_sendOverdueTicketReminder($ticket, $users, $modsForHesk_settings) {
global $hesk_settings, $hesklang;
if (defined('HESK_DEMO')) {
return true;
}
hesk_setLanguage($ticket['user_language']);
$valid_emails = hesk_validEmails();
$subject = NULL;
if (!isset($valid_emails['overdue_ticket'])) {
hesk_error($hesklang['inve']);
} else {
$subject = $valid_emails['overdue_ticket'];
}
// Format email subject and message
$subject = str_replace('%%TITLE%%', $ticket['subject'], $subject);
$subject = str_replace('%%TRACKID%%', $ticket['trackid'], $subject);
$message = hesk_getEmailMessage('overdue_ticket', NULL, $modsForHesk_settings, 1, 0, 1);
$message = hesk_processMessage($message, $ticket, 1, 1, 0, $modsForHesk_settings);
$htmlMessage = hesk_getHtmlMessage('overdue_ticket', NULL, $modsForHesk_settings, 1, 0, 1);
$htmlMessage = hesk_processMessage($htmlMessage, $ticket, 1, 1, 0, $modsForHesk_settings, 1);
$emails = array();
if ($ticket['user_email'] != NULL) {
$emails[] = $ticket['user_email'];
}
foreach ($users as $user) {
$categories = explode(',', $user['categories']);
if ($user['email'] != $ticket['user_email']
&& ($user['isadmin'] || in_array($ticket['category'], $categories))) {
$emails[] = $user['email'];
}
}
foreach ($emails as $email) {
hesk_mail($email, $subject, $message, $htmlMessage, $modsForHesk_settings);
}
return true;
}
function hesk_validEmails()
{
global $hesklang;
return array(
/*** Emails sent to CLIENT ***/
// --> Send reminder about existing tickets
'forgot_ticket_id' => $hesklang['forgot_ticket_id'],
// --> Staff replied to a ticket
'new_reply_by_staff' => $hesklang['new_reply_by_staff'],
// --> New ticket submitted
'new_ticket' => $hesklang['ticket_received'],
// --> Verify email
'verify_email' => $hesklang['verify_email'],
// --> Ticket closed
'ticket_closed' => $hesklang['ticket_closed'],
/*** Emails sent to STAFF ***/
// --> Ticket moved to a new category
'category_moved' => $hesklang['category_moved'],
// --> Client replied to a ticket
'new_reply_by_customer' => $hesklang['new_reply_by_customer'],
// --> New ticket submitted
'new_ticket_staff' => $hesklang['new_ticket_staff'],
// --> New ticket assigned to staff
'ticket_assigned_to_you' => $hesklang['ticket_assigned_to_you'],
// --> New private message
'new_pm' => $hesklang['new_pm'],
// --> New note by someone to a ticket assigned to you
'new_note' => $hesklang['new_note'],
// --> Staff password reset email
'reset_password' => $hesklang['reset_password'],
// --> Calendar reminder
'calendar_reminder' => $hesklang['calendar_reminder'],
// --> Overdue Ticket reminder
'overdue_ticket' => $hesklang['overdue_ticket'],
);
} // END hesk_validEmails()
function hesk_mail($to, $subject, $message, $htmlMessage, $modsForHesk_settings, $cc = array(), $bcc = array(), $hasMessageTag = false)
{
global $hesk_settings, $hesklang, $ticket;
// Are we in demo mode or are all email fields blank? If so, don't send an email.
if (defined('HESK_DEMO')
|| (($to == NULL || $to == '')
&& ($cc == NULL || count($cc) == 0)
&& ($bcc == NULL || count($bcc) == 0))
) {
return true;
}
// Encode subject to UTF-8
$subject = "=?UTF-8?B?" . base64_encode(hesk_html_entity_decode($subject)) . "?=";
// Auto-generate URLs for HTML-formatted emails
$htmlMessage = hesk_makeURL($htmlMessage, '', false);
// Setup "name <email>" for headers
if ($hesk_settings['noreply_name']) {
$hesk_settings['from_header'] = "=?UTF-8?B?" . base64_encode(hesk_html_entity_decode($hesk_settings['noreply_name'])) . "?= <" . $hesk_settings['noreply_mail'] . ">";
} else {
$hesk_settings['from_header'] = $hesk_settings['noreply_mail'];
}
// Uncomment for debugging
# echo "<p>TO: $to<br >SUBJECT: $subject<br >MSG: $message</p>";
# return true;
// Use mailgun
if ($modsForHesk_settings['use_mailgun']) {
ob_start();
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, "https://api.mailgun.net/v2/" . $modsForHesk_settings['mailgun_domain'] . "/messages");
curl_setopt($ch, CURLOPT_HTTPAUTH, CURLAUTH_BASIC);
curl_setopt($ch, CURLOPT_USERPWD, 'api:' . $modsForHesk_settings['mailgun_api_key']);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 10);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, 0);
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 0);
curl_setopt($ch, CURLOPT_POST, true);
$postfields = array(
'from' => $hesk_settings['from_header'],
'to' => $to,
'h:Reply-To' => $hesk_settings['from_header'],
'subject' => $subject,
'text' => $message
);
if (count($cc) > 0) {
$postfields['cc'] = implode(',', $cc);
}
if (count($bcc) > 0) {
$postfields['bcc'] = implode(',', $bcc);
}
if ($modsForHesk_settings['html_emails']) {
$postfields['html'] = $htmlMessage;
}
if ($hasMessageTag && $modsForHesk_settings['attachments'] && $hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
$postfields = processDirectAttachments('mailgun', $postfields);
}
curl_setopt($ch, CURLOPT_POSTFIELDS, $postfields);
$result = curl_exec($ch);
curl_close($ch);
$tmp = trim(ob_get_contents());
ob_end_clean();
return (strlen($tmp)) ? $tmp : true;
}
$outerboundary = sha1(uniqid());
$innerboundary = sha1(uniqid());
if ($outerboundary == $innerboundary) {
$innerboundary .= '1';
}
$plaintextMessage = $message;
$message = "--" . $outerboundary . "\n";
$message .= "Content-Type: multipart/alternative; boundary=\"" . $innerboundary . "\"\n\n";
$message .= "--" . $innerboundary . "\n";
$message .= "Content-Type: text/plain; charset=" . $hesklang['ENCODING'] . "\n\n";
$message .= $plaintextMessage . "\n\n";
//Prepare the message for HTML or non-html
if ($modsForHesk_settings['html_emails']) {
$message .= "--" . $innerboundary . "\n";
$message .= "Content-Type: text/html; charset=" . $hesklang['ENCODING'] . "\n\n";
$message .= $htmlMessage . "\n\n";
}
//-- Close the email
$message .= "--" . $innerboundary . "--";
// Use PHP's mail function
if (!$hesk_settings['smtp']) {
// Set additional headers
$headers = '';
$headers .= "MIME-Version: 1.0\n";
$headers .= "From: $hesk_settings[from_header]\n";
if (count($cc) > 0) {
$headers .= "Cc: " . implode(',', $cc);
}
if (count($bcc) > 0) {
$headers .= "Bcc: " . implode(',', $bcc);
}
$headers .= "Reply-To: $hesk_settings[from_header]\n";
$headers .= "Return-Path: $hesk_settings[webmaster_mail]\n";
$headers .= "Date: " . date(DATE_RFC2822) . "\n";
$headers .= "Content-Type: multipart/mixed;boundary=\"" . $outerboundary . "\"";
// Add attachments if necessary
if ($hasMessageTag && $modsForHesk_settings['attachments'] && $hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
$message .= processDirectAttachments('phpmail', NULL, $outerboundary);
}
$message .= "\n\n" . '--' . $outerboundary . '--';
// Send using PHP mail() function
ob_start();
mail($to, $subject, $message, $headers);
$tmp = trim(ob_get_contents());
ob_end_clean();
return (strlen($tmp)) ? $tmp : true;
}
// Use a SMTP server directly instead
$smtp = new smtp_class;
$smtp->host_name = $hesk_settings['smtp_host_name'];
$smtp->host_port = $hesk_settings['smtp_host_port'];
$smtp->timeout = $hesk_settings['smtp_timeout'];
$smtp->ssl = $hesk_settings['smtp_ssl'];
$smtp->start_tls = $hesk_settings['smtp_tls'];
$smtp->user = $hesk_settings['smtp_user'];
$smtp->password = hesk_htmlspecialchars_decode($hesk_settings['smtp_password']);
$smtp->debug = 1;
// Start output buffering so that any errors don't break headers
ob_start();
// Send the e-mail using SMTP
$to_arr = explode(',', $to);
$headersArray = array(
"From: $hesk_settings[from_header]",
"To: $to",
"Reply-To: $hesk_settings[from_header]",
"Return-Path: $hesk_settings[webmaster_mail]",
"Subject: " . $subject,
"Date: " . date(DATE_RFC2822)
);
array_push($headersArray, "MIME-Version: 1.0");
array_push($headersArray, "Content-Type: multipart/mixed;boundary=\"" . $outerboundary . "\"");
if (count($cc) > 0) {
array_push($headersArray, "Cc: " . implode(',', $cc));
}
if (count($bcc) > 0) {
array_push($headersArray, "Bcc: " . implode(',', $bcc));
}
// Add attachments if necessary
if ($hasMessageTag && $modsForHesk_settings['attachments'] && $hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
$message .= processDirectAttachments('smtp', NULL, $outerboundary);
}
$message .= "\n\n" . '--' . $outerboundary . '--';
if (!$smtp->SendMessage($hesk_settings['noreply_mail'], $to_arr, $headersArray, $message)) {
// Suppress errors unless we are in debug mode
if ($hesk_settings['debug_mode']) {
$error = $hesklang['cnsm'] . ' ' . $to . '<br /><br />' .
$hesklang['error'] . ': ' . htmlspecialchars($smtp->error) . '<br /><br />' .
'<textarea name="smtp_log" rows="10" cols="60">' . ob_get_contents() . '</textarea>';
ob_end_clean();
hesk_error($error);
} else {
$_SESSION['HESK_2ND_NOTICE'] = true;
$_SESSION['HESK_2ND_MESSAGE'] = $hesklang['esf'] . ' ' . $hesklang['contact_webmsater'] . ' <a href="mailto:' . $hesk_settings['webmaster_mail'] . '">' . $hesk_settings['webmaster_mail'] . '</a>';
}
}
ob_end_clean();
return true;
} // END hesk_mail()
function hesk_getEmailSubject($eml_file, $ticket = '', $is_ticket = 1, $strip = 0)
{
global $hesk_settings, $hesklang;
// Demo mode
if (defined('HESK_DEMO')) {
return '';
}
/* Get list of valid emails */
$valid_emails = hesk_validEmails();
/* Verify this is a valid email include */
if (!isset($valid_emails[$eml_file])) {
hesk_error($hesklang['inve']);
} else {
$msg = $valid_emails[$eml_file];
}
/* If not a ticket-related email return subject as is */
if (!$ticket) {
return $msg;
}
/* Strip slashes from the subject only if it's a new ticket */
if ($strip) {
$ticket['subject'] = stripslashes($ticket['subject']);
}
/* Not a ticket, but has some info in the $ticket array */
if (!$is_ticket) {
return str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
}
/* Set category title */
$ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1);
/* Get priority */
switch ($ticket['priority']) {
case 0:
$ticket['priority'] = $hesklang['critical'];
break;
case 1:
$ticket['priority'] = $hesklang['high'];
break;
case 2:
$ticket['priority'] = $hesklang['medium'];
break;
default:
$ticket['priority'] = $hesklang['low'];
}
/* Set status */
$statusRs = hesk_dbQuery("SELECT `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . $ticket['status']);
$row = hesk_dbFetchAssoc($statusRs);
$ticket['status'] = $hesklang[$row['Key']];
/* Replace all special tags */
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
$msg = str_replace('%%TRACK_ID%%', $ticket['trackid'], $msg);
$msg = str_replace('%%CATEGORY%%', $ticket['category'], $msg);
$msg = str_replace('%%PRIORITY%%', $ticket['priority'], $msg);
$msg = str_replace('%%STATUS%%', $ticket['status'], $msg);
return $msg;
} // hesk_getEmailSubject()
function hesk_getHtmlMessage($eml_file, $ticket, $modsForHesk_settings, $is_admin = 0, $is_ticket = 1, $just_message = 0)
{
global $hesk_settings, $hesklang;
// Demo mode
if (defined('HESK_DEMO') || !$modsForHesk_settings['html_emails']) {
return '';
}
// We won't do validation here, as hesk_getEmailMessage will be called which handles validation.
// Get email template
$original_eml_file = $eml_file;
$eml_file = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/html/' . $original_eml_file . '.txt';
$plain_eml_file = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/' . $original_eml_file . '.txt';
if (file_exists(HESK_PATH . $eml_file)) {
$msg = file_get_contents(HESK_PATH . $eml_file);
} elseif (file_exists(HESK_PATH . $plain_eml_file)) {
$msg = file_get_contents(HESK_PATH . $plain_eml_file);
} else {
hesk_error($hesklang['emfm'] . ': ' . $eml_file);
}
//Perform logic common between hesk_getEmailMessage and hesk_getHtmlMessage
$msg = hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message, $modsForHesk_settings, true);
return $msg;
}
function hesk_getEmailMessage($eml_file, $ticket, $modsForHesk_settings, $is_admin = 0, $is_ticket = 1, $just_message = 0)
{
global $hesk_settings, $hesklang;
// Demo mode
if (defined('HESK_DEMO')) {
return '';
}
/* Get list of valid emails */
$valid_emails = hesk_validEmails();
/* Verify this is a valid email include */
if (!isset($valid_emails[$eml_file])) {
hesk_error($hesklang['inve']);
}
/* Get email template */
$eml_file = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/' . $eml_file . '.txt';
if (file_exists(HESK_PATH . $eml_file)) {
$msg = file_get_contents(HESK_PATH . $eml_file);
} else {
hesk_error($hesklang['emfm'] . ': ' . $eml_file);
}
$msg = hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message, $modsForHesk_settings);
return $msg;
} // END hesk_getEmailMessage
function hesk_doesTemplateHaveTag($eml_file, $tag, $modsForHesk_settings)
{
global $hesk_settings;
$path = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/' . $eml_file . '.txt';
$htmlHasTag = false;
if ($modsForHesk_settings['html_emails']) {
$htmlPath = 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/emails/html/' . $eml_file . '.txt';
$htmlContents = file_get_contents(HESK_PATH . $htmlPath);
$htmlHasTag = !(strpos($htmlContents, $tag) === false);
}
$emailContents = file_get_contents(HESK_PATH . $path);
return !(strpos($emailContents, $tag) === false) || $htmlHasTag;
}
function hesk_processMessage($msg, $ticket, $is_admin, $is_ticket, $just_message, $modsForHesk_settings, $isForHtml = 0)
{
global $hesk_settings, $hesklang;
/* Return just the message without any processing? */
if ($just_message) {
return $msg;
}
// Convert any entities in site title to plain text
$hesk_settings['site_title'] = hesk_msgToPlain($hesk_settings['site_title'], 1);
/* If it's not a ticket-related mail (like "a new PM") just process quickly */
if (!$is_ticket) {
$trackingURL = $hesk_settings['hesk_url'] . '/' . $hesk_settings['admin_dir'] . '/mail.php?a=read&id=' . intval($ticket['id']);
$msg = str_replace('%%NAME%%', $ticket['name'], $msg);
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
$msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
$msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
if (isset($ticket['message'])) {
// If HTML is enabled, let's unescape everything, and call html2text.
if ($isForHtml) {
$htmlMessage = nl2br($ticket['message']);
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $htmlMessage, $msg);
return str_replace('%%MESSAGE%%', $htmlMessage, $msg);
}
$message_has_html = checkForHtml($ticket);
if ($message_has_html) {
if (!function_exists('convert_html_to_text')) {
require(HESK_PATH . 'inc/html2text/html2text.php');
}
$ticket['message'] = convert_html_to_text($ticket['message']);
$ticket['message'] = fix_newlines($ticket['message']);
}
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $ticket['message'], $msg);
return str_replace('%%MESSAGE%%', $ticket['message'], $msg);
} else {
return $msg;
}
}
// Is email required to view ticket (for customers only)?
$hesk_settings['e_param'] = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($ticket['email']) : '';
/* Generate the ticket URLs */
$trackingURL = $hesk_settings['hesk_url'];
$trackingURL .= $is_admin ? '/' . $hesk_settings['admin_dir'] . '/admin_ticket.php' : '/ticket.php';
$trackingURL .= '?track=' . $ticket['trackid'] . ($is_admin ? '' : $hesk_settings['e_param']) . '&Refresh=' . rand(10000, 99999);
/* Set category title */
$ticket['category'] = hesk_msgToPlain(hesk_getCategoryName($ticket['category']), 1);
/* Set priority title */
switch ($ticket['priority']) {
case 0:
$ticket['priority'] = $hesklang['critical'];
break;
case 1:
$ticket['priority'] = $hesklang['high'];
break;
case 2:
$ticket['priority'] = $hesklang['medium'];
break;
default:
$ticket['priority'] = $hesklang['low'];
}
/* Get owner name */
$ticket['owner'] = hesk_msgToPlain(hesk_getOwnerName($ticket['owner']), 1);
/* Set status */
$statusRs = hesk_dbQuery("SELECT `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . $ticket['status']);
$row = hesk_dbFetchAssoc($statusRs);
$ticket['status'] = $hesklang[$row['Key']];
/* Replace all special tags */
$msg = str_replace('%%NAME%%', $ticket['name'], $msg);
$msg = str_replace('%%SUBJECT%%', $ticket['subject'], $msg);
$msg = str_replace('%%TRACK_ID%%', $ticket['trackid'], $msg);
$msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
$msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$msg = str_replace('%%CATEGORY%%', $ticket['category'], $msg);
$msg = str_replace('%%PRIORITY%%', $ticket['priority'], $msg);
$msg = str_replace('%%OWNER%%', $ticket['owner'], $msg);
$msg = str_replace('%%STATUS%%', $ticket['status'], $msg);
$msg = str_replace('%%EMAIL%%', $ticket['email'], $msg);
$msg = str_replace('%%CREATED%%', $ticket['dt'], $msg);
$msg = str_replace('%%UPDATED%%', $ticket['lastchange'], $msg);
$msg = str_replace('%%ID%%', $ticket['id'], $msg);
/* All custom fields */
for ($i=1; $i<=50; $i++) {
$k = 'custom'.$i;
if (isset($hesk_settings['custom_fields'][$k])) {
$v = $hesk_settings['custom_fields'][$k];
switch ($v['type']) {
case 'checkbox':
$ticket[$k] = str_replace("<br>","\n",$ticket[$k]);
break;
case 'date':
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
break;
}
$msg = str_replace('%%'.strtoupper($k).'%%',stripslashes($ticket[$k]),$msg);
} else {
$msg = str_replace('%%'.strtoupper($k).'%%','',$msg);
}
}
// Is message tag in email template?
if (strpos($msg, '%%MESSAGE%%') !== false) {
// Replace message
if ($isForHtml) {
$htmlMessage = nl2br($ticket['message']);
$msg = str_replace('%%MESSAGE%%', $htmlMessage, $msg);
} else {
$plainTextMessage = $ticket['message'];
$message_has_html = checkForHtml($ticket);
if ($message_has_html) {
if (!function_exists('convert_html_to_text')) {
require(HESK_PATH . 'inc/html2text/html2text.php');
}
$plainTextMessage = convert_html_to_text($plainTextMessage);
$plainTextMessage = fix_newlines($plainTextMessage);
}
$msg = str_replace('%%MESSAGE%%', $plainTextMessage, $msg);
}
// Add direct links to any attachments at the bottom of the email message OR add them as attachments, depending on the settings
if ($hesk_settings['attachments']['use'] && isset($ticket['attachments']) && strlen($ticket['attachments'])) {
if (!$modsForHesk_settings['attachments']) {
if ($isForHtml) {
$msg .= "<br><br><br>" . $hesklang['fatt'];
} else {
$msg .= "\n\n\n" . $hesklang['fatt'];
}
$att = explode(',', substr($ticket['attachments'], 0, -1));
foreach ($att as $myatt) {
list($att_id, $att_name, $saved_name) = explode('#', $myatt);
if ($isForHtml) {
$msg .= "<br><br>" . $att_name . "<br>";
} else {
$msg .= "\n\n" . $att_name . "\n";
}
$msg .= $hesk_settings['hesk_url'] . '/download_attachment.php?att_id=' . $att_id . '&track=' . $ticket['trackid'] . $hesk_settings['e_param'];
}
}
// If attachments setting is set to 1, we'll add the attachments separately later; otherwise we'll duplicate the number of attachments.
}
// For customer notifications: if we allow email piping/pop 3 fetching and
// stripping quoted replies add an "reply above this line" tag
if (!$is_admin && ($hesk_settings['email_piping'] || $hesk_settings['pop3']) && $hesk_settings['strip_quoted']) {
$msg = $hesklang['EMAIL_HR'] . "\n\n" . $msg;
}
} elseif (strpos($msg, '%%MESSAGE_NO_ATTACHMENTS%%') !== false) {
if ($isForHtml) {
$htmlMessage = nl2br($ticket['message']);
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $htmlMessage, $msg);
} else {
$plainTextMessage = $ticket['message'];
$message_has_html = checkForHtml($ticket);
if ($message_has_html) {
if (!function_exists('convert_html_to_text')) {
require(HESK_PATH . 'inc/html2text/html2text.php');
}
$plainTextMessage = convert_html_to_text($plainTextMessage);
$plainTextMessage = fix_newlines($plainTextMessage);
}
$msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $plainTextMessage, $msg);
}
}
return $msg;
}
// $postfields is only required for mailgun.
// $boundary is only required for PHP/SMTP
function processDirectAttachments($emailMethod, $postfields = NULL, $boundary = '')
{
global $hesk_settings, $ticket;
$att = explode(',', substr($ticket['attachments'], 0, -1));
// if using mailgun, add each attachment to the array
if ($emailMethod == 'mailgun') {
$i = 0;
foreach ($att as $myatt) {
list($att_id, $att_name, $saved_name) = explode('#', $myatt);
$postfields['attachment[' . $i . ']'] = '@' . HESK_PATH . $hesk_settings['attach_dir'] . '/' . $saved_name;
$i++;
}
return $postfields;
} else {
$attachments = '';
foreach ($att as $myatt) {
list($att_id, $att_name, $saved_name) = explode('#', $myatt);
$attachments .= "\n\n" . "--" . $boundary . "\n";
$attachments .= "Content-Type: application/octet-stream; name=\"" . $att_name . "\" \n";
$attachments .= "Content-Disposition: attachment\n";
$attachments .= "Content-Transfer-Encoding: base64\n\n";
$attachmentBinary = file_get_contents(HESK_PATH . $hesk_settings['attach_dir'] . '/' . $saved_name);
$attcontents = chunk_split(base64_encode($attachmentBinary));
$attachments .= $attcontents . "\n\n";
}
return $attachments;
}
}
function checkForHtml($ticket) {
global $hesk_settings;
$repliesRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto` = ".intval($ticket['id']) . " ORDER BY `id` DESC LIMIT 1");
if (hesk_dbNumRows($repliesRs) != 1) {
return $ticket['html'];
}
$reply = hesk_dbFetchAssoc($repliesRs);
return $reply['html'];
}