Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 

2034 lines
63 KiB

<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {
die('Invalid attempt');
}
#error_reporting(E_ALL);
/*
* If code is executed from CLI, don't force SSL
* else set correct Content-Type header
*/
if (defined('NO_HTTP_HEADER')) {
$hesk_settings['force_ssl'] = false;
} else {
header('Content-Type: text/html; charset=utf-8');
// Don't allow HESK to be loaded in a frame on third party domains
if ($hesk_settings['x_frame_opt'])
{
header('X-Frame-Options: SAMEORIGIN');
}
}
// Set backslash options
if (get_magic_quotes_gpc()) {
define('HESK_SLASH', false);
} else {
define('HESK_SLASH', true);
}
// Define some constants for backward-compatibility
if (!defined('ENT_SUBSTITUTE')) {
define('ENT_SUBSTITUTE', 0);
}
if (!defined('ENT_XHTML')) {
define('ENT_XHTML', 0);
}
// Is this is a SSL connection?
if (isset($_SERVER['HTTPS']) && strtolower($_SERVER['HTTPS']) == 'on') {
define('HESK_SSL', true);
// Use https-only cookies
@ini_set('session.cookie_secure', 1);
} else {
// Force redirect?
if ($hesk_settings['force_ssl']) {
header('HTTP/1.1 301 Moved Permanently');
header('Location: https://' . $_SERVER['HTTP_HOST'] . $_SERVER['REQUEST_URI']);
exit();
}
define('HESK_SSL', false);
}
// Prevents javascript XSS attacks aimed to steal the session ID
@ini_set('session.cookie_httponly', 1);
// **PREVENTING SESSION FIXATION**
// Session ID cannot be passed through URLs
@ini_set('session.use_only_cookies', 1);
// Load language file
hesk_getLanguage();
/*** FUNCTIONS ***/
function hesk_setcookie($name, $value, $expire=0, $path=""){
if (HESK_SSL) {
setcookie($name, $value, $expire, $path, "", true, true);
} else {
setcookie($name, $value, $expire, $path, "", false, true);
}
return true;
} // END hesk_setcookie()
function hesk_service_message($sm)
{
$faIcon = $sm['icon'];
switch ($sm['style']) {
case 1:
$style = "alert alert-success";
break;
case 2:
$style = "alert alert-info";
break;
case 3:
$style = "alert alert-warning";
break;
case 4:
$style = "alert alert-danger";
break;
default:
$style = "none";
}
?>
<div class="<?php echo $style; ?>">
<?php echo $faIcon == '' ? '' : '<i class="' . $faIcon . '"></i> '; ?>
<b><?php echo $sm['title']; ?></b><?php echo $sm['message']; ?>
</div>
<br/>
<?php
} // END hesk_service_message()
function hesk_isBannedIP($ip)
{
global $hesk_settings, $hesklang, $hesk_db_link;
$ip = ip2long($ip) or $ip = 0;
// We need positive value of IP
if ($ip < 0) {
$ip += 4294967296;
} elseif ($ip > 4294967296) {
$ip = 4294967296;
}
$res = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "banned_ips` WHERE {$ip} BETWEEN `ip_from` AND `ip_to` LIMIT 1");
return (hesk_dbNumRows($res) == 1) ? hesk_dbResult($res) : false;
} // END hesk_isBannedIP()
function hesk_isBannedEmail($email)
{
global $hesk_settings, $hesklang, $hesk_db_link;
$email = strtolower($email);
$res = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "banned_emails` WHERE `email` IN ('" . hesk_dbEscape($email) . "', '" . hesk_dbEscape(substr($email, strrpos($email, "@"))) . "') LIMIT 1");
return (hesk_dbNumRows($res) == 1) ? hesk_dbResult($res) : false;
} // END hesk_isBannedEmail()
function hesk_clean_utf8($in)
{
//reject overly long 2 byte sequences, as well as characters above U+10000 and replace with ?
$in = preg_replace('/[\x00-\x08\x10\x0B\x0C\x0E-\x19\x7F]' .
'|[\x00-\x7F][\x80-\xBF]+' .
'|([\xC0\xC1]|[\xF0-\xFF])[\x80-\xBF]*' .
'|[\xC2-\xDF]((?![\x80-\xBF])|[\x80-\xBF]{2,})' .
'|[\xE0-\xEF](([\x80-\xBF](?![\x80-\xBF]))|(?![\x80-\xBF]{2})|[\x80-\xBF]{3,})/S',
'?', $in);
//reject overly long 3 byte sequences and UTF-16 surrogates and replace with ?
$in = preg_replace('/\xE0[\x80-\x9F][\x80-\xBF]' .
'|\xED[\xA0-\xBF][\x80-\xBF]/S', '?', $in);
return $in;
} // END hesk_clean_utf8()
function hesk_load_database_functions()
{
// Already loaded?
if (function_exists('hesk_dbQuery')) {
return true;
}
// Preferrably use the MySQLi functions
if (function_exists('mysqli_connect')) {
require(HESK_PATH . 'inc/database_mysqli.inc.php');
} // Default to MySQL
else {
require(HESK_PATH . 'inc/database.inc.php');
}
} // END hesk_load_database_functions()
function hesk_load_api_database_functions()
{
require(HESK_PATH . 'api/core/json_error.php');
// Preferrably use the MySQLi functions
if (function_exists('mysqli_connect')) {
require(HESK_PATH . 'api/core/database_mysqli.inc.php');
} // Default to MySQL
else {
require(HESK_PATH . 'api/core/database.inc.php');
}
} // END hesk_load_database_functions()
function hesk_load_internal_api_database_functions()
{
require(HESK_PATH . 'internal-api/core/json_error.php');
// Preferrably use the MySQLi functions
if (function_exists('mysqli_connect')) {
require(HESK_PATH . 'internal-api/core/database_mysqli.inc.php');
} // Default to MySQL
else {
require(HESK_PATH . 'internal-api/core/database.inc.php');
}
} // END hesk_load_database_functions()
function hesk_load_cron_database_functions()
{
if (function_exists('mysqli_connect')) {
require(HESK_PATH . 'cron/core/database_mysqli.inc.php');
} // Default to MySQL
else {
require(HESK_PATH . 'cron/core/database.inc.php');
}
} // END hesk_load_cron_database_functions()
function hesk_unlink($file, $older_than = 0)
{
return (is_file($file) && (!$older_than || (time() - filectime($file)) > $older_than) && @unlink($file)) ? true : false;
} // END hesk_unlink()
function hesk_unlink_callable($file, $key, $older_than=0)
{
return hesk_unlink($file, $older_than);
} // END hesk_unlink_callable()
function hesk_utf8_urldecode($in)
{
$in = preg_replace("/%u([0-9a-f]{3,4})/i", "&#x\\1;", urldecode($in));
return hesk_html_entity_decode($in);
} // END hesk_utf8_urldecode
function hesk_SESSION($in, $default = '')
{
if (is_array($in)) {
return isset($_SESSION[$in[0]][$in[1]]) && ! is_array(isset($_SESSION[$in[0]][$in[1]])) ? $_SESSION[$in[0]][$in[1]] : $default;
} else {
return isset($_SESSION[$in]) && ! is_array($_SESSION[$in]) ? $_SESSION[$in] : $default;
}
} // END hesk_SESSION();
function hesk_COOKIE($in, $default = '')
{
return isset($_COOKIE[$in]) && !is_array($_COOKIE[$in]) ? $_COOKIE[$in] : $default;
} // END hesk_COOKIE();
function hesk_GET($in, $default = '')
{
return isset($_GET[$in]) && !is_array($_GET[$in]) ? $_GET[$in] : $default;
} // END hesk_GET()
function hesk_POST($in, $default = '')
{
return isset($_POST[$in]) && !is_array($_POST[$in]) ? $_POST[$in] : $default;
} // END hesk_POST()
function hesk_POST_array($in, $default = array())
{
return isset($_POST[$in]) && is_array($_POST[$in]) ? $_POST[$in] : $default;
} // END hesk_POST_array()
function hesk_REQUEST($in, $default = false)
{
return isset($_GET[$in]) ? hesk_input(hesk_GET($in)) : (isset($_POST[$in]) ? hesk_input(hesk_POST($in)) : $default);
} // END hesk_REQUEST()
function hesk_isREQUEST($in)
{
return isset($_GET[$in]) || isset($_POST[$in]) ? true : false;
} // END hesk_isREQUEST()
function hesk_htmlspecialchars_decode($in)
{
return str_replace(array('&amp;', '&lt;', '&gt;', '&quot;'), array('&', '<', '>', '"'), $in);
} // END hesk_htmlspecialchars_decode()
function hesk_html_entity_decode($in)
{
return html_entity_decode($in, ENT_COMPAT | ENT_XHTML, 'UTF-8');
#return html_entity_decode($in, ENT_COMPAT | ENT_XHTML, 'ISO-8859-1');
} // END hesk_html_entity_decode()
function hesk_htmlspecialchars($in)
{
return htmlspecialchars($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'UTF-8');
#return htmlspecialchars($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'ISO-8859-1');
} // END hesk_htmlspecialchars()
function hesk_htmlentities($in)
{
return htmlentities($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'UTF-8');
#return htmlentities($in, ENT_COMPAT | ENT_SUBSTITUTE | ENT_XHTML, 'ISO-8859-1');
} // END hesk_htmlentities()
function hesk_slashJS($in)
{
return str_replace('\'', '\\\'', $in);
} // END hesk_slashJS()
function hesk_verifyEmailMatch($trackingID, $my_email = 0, $ticket_email = 0, $error = 1)
{
global $hesk_settings, $hesklang, $hesk_db_link;
/* Email required to view ticket? */
if (!$hesk_settings['email_view_ticket']) {
$hesk_settings['e_param'] = '';
$hesk_settings['e_query'] = '';
$hesk_settings['e_email'] = '';
return true;
}
/* Limit brute force attempts */
hesk_limitBfAttempts();
/* Get email address */
if ($my_email) {
$hesk_settings['e_param'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_query'] = '&amp;e=' . rawurlencode($my_email);
$hesk_settings['e_email'] = $my_email;
} else {
$my_email = hesk_getCustomerEmail();
}
/* Get email from ticket */
if (!$ticket_email) {
$res = hesk_dbQuery("SELECT `email` FROM `" . $hesk_settings['db_pfix'] . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
$ticket_email = hesk_dbResult($res);
} else {
hesk_process_messages($hesklang['ticket_not_found'], 'ticket.php');
}
}
/* Validate email */
if ($hesk_settings['multi_eml']) {
$ticket_email = str_replace(';', ',', $ticket_email);
$valid_emails = explode(',', strtolower($ticket_email));
if (in_array(strtolower($my_email), $valid_emails)) {
/* Match, clean brute force attempts and return true */
hesk_cleanBfAttempts();
return true;
}
} elseif (strtolower($ticket_email) == strtolower($my_email)) {
/* Match, clean brute force attempts and return true */
hesk_cleanBfAttempts();
return true;
}
/* Email doesn't match, clean cookies and error out */
if ($error) {
hesk_setcookie('hesk_myemail', '');
hesk_process_messages($hesklang['enmdb'], 'ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999));
} else {
return false;
}
} // END hesk_verifyEmailMatch()
function hesk_getCustomerEmail($can_remember = 0, $field = '')
{
global $hesk_settings, $hesklang;
/* Email required to view ticket? */
if (!$hesk_settings['email_view_ticket']) {
$hesk_settings['e_param'] = '';
$hesk_settings['e_query'] = '';
$hesk_settings['e_email'] = '';
return '';
}
/* Is this a form that enables remembering email? */
if ($can_remember) {
global $do_remember;
}
$my_email = '';
/* Is email in session? */
if ( strlen($field) && isset($_SESSION[$field]) )
{
$my_email = hesk_validateEmail($_SESSION[$field], 'ERR', 0);
}
/* Is email in query string? */
if (isset($_GET['e']) || isset($_POST['e'])) {
$my_email = hesk_validateEmail(hesk_REQUEST('e'), 'ERR', 0);
} /* Is email in cookie? */
elseif (isset($_COOKIE['hesk_myemail'])) {
$my_email = hesk_validateEmail(hesk_COOKIE('hesk_myemail'), 'ERR', 0);
if ($can_remember && $my_email) {
$do_remember = ' checked="checked" ';
}
}
$hesk_settings['e_param'] = '&e=' . rawurlencode($my_email);
$hesk_settings['e_query'] = '&amp;e=' . rawurlencode($my_email);
$hesk_settings['e_email'] = $my_email;
return $my_email;
} // END hesk_getCustomerEmail()
function hesk_formatBytes($size, $translate_unit = 1, $precision = 2)
{
global $hesklang;
$units = array(
'GB' => 1073741824,
'MB' => 1048576,
'kB' => 1024,
'B' => 1
);
foreach ($units as $suffix => $bytes) {
if ($bytes > $size) {
continue;
}
$full = $size / $bytes;
$round = round($full, $precision);
if ($full == $round) {
if ($translate_unit) {
return $round . ' ' . $hesklang[$suffix];
} else {
return $round . ' ' . $suffix;
}
}
}
return false;
} // End hesk_formatBytes()
function hesk_autoAssignTicket($ticket_category)
{
global $hesk_settings, $hesklang;
/* Auto assign ticket enabled? */
if (!$hesk_settings['autoassign']) {
return false;
}
$autoassign_owner = array();
/* Get all possible auto-assign staff, order by number of open tickets */
$res = hesk_dbQuery("SELECT `t1`.`id`,`t1`.`user`,`t1`.`name`, `t1`.`email`, `t1`.`language`, `t1`.`isadmin`, `t1`.`categories`, `t1`.`notify_assigned`, `t1`.`heskprivileges`,
(SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` FORCE KEY (`statuses`) WHERE `owner`=`t1`.`id` AND `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) ) as `open_tickets`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t1`
WHERE `t1`.`autoassign`='1' ORDER BY `open_tickets` ASC, RAND()");
/* Loop through the rows and return the first appropriate one */
while ($myuser = hesk_dbFetchAssoc($res)) {
/* Is this an administrator? */
if ($myuser['isadmin']) {
$autoassign_owner = $myuser;
$hesk_settings['user_data'][$myuser['id']] = $myuser;
hesk_dbFreeResult($res);
break;
}
/* Not and administrator, check two things: */
/* --> can view and reply to tickets */
if (strpos($myuser['heskprivileges'], 'can_view_tickets') === false || strpos($myuser['heskprivileges'], 'can_reply_tickets') === false) {
continue;
}
/* --> has access to ticket category */
$myuser['categories'] = explode(',', $myuser['categories']);
if (in_array($ticket_category, $myuser['categories'])) {
$autoassign_owner = $myuser;
$hesk_settings['user_data'][$myuser['id']] = $myuser;
hesk_dbFreeResult($res);
break;
}
}
return $autoassign_owner;
} // END hesk_autoAssignTicket()
function hesk_cleanID($field = 'track', $in=false)
{
$id = '';
if ($in !== false){
$id = $in;
} elseif (isset($_SESSION[$field])) {
$id = $_SESSION[$field];
} elseif ( isset($_GET[$field]) && ! is_array($_GET[$field]) ) {
$id = $_GET[$field];
} elseif (isset($_POST[$field]) && !is_array($_POST[$field])) {
$id = $_POST[$field];
} else {
return false;
}
return substr(preg_replace('/[^A-Z0-9\-]/', '', strtoupper($id)), 0, 12);
} // END hesk_cleanID()
function hesk_createID()
{
global $hesk_settings, $hesklang, $hesk_error_buffer;
/*** Generate tracking ID and make sure it's not a duplicate one ***/
/* Ticket ID can be of these chars */
$useChars = 'AEUYBDGHJLMNPQRSTVWXZ123456789';
/* Set tracking ID to an empty string */
$trackingID = '';
/* Let's avoid duplicate ticket ID's, try up to 3 times */
for ($i = 1; $i <= 3; $i++) {
/* Generate raw ID */
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
/* Format the ID to the correct shape and check wording */
$trackingID = hesk_formatID($trackingID);
/* Check for duplicate IDs */
$res = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($res) == 0) {
/* Everything is OK, no duplicates found */
return $trackingID;
}
/* A duplicate ID has been found! Let's try again (up to 2 more) */
$trackingID = '';
}
/* No valid tracking ID, try one more time with microtime() */
$trackingID = $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= $useChars[mt_rand(0, 29)];
$trackingID .= substr(microtime(), -5);
/* Format the ID to the correct shape and check wording */
$trackingID = hesk_formatID($trackingID);
$res = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "' LIMIT 1");
/* All failed, must be a server-side problem... */
if (hesk_dbNumRows($res) == 0) {
return $trackingID;
}
$hesk_error_buffer['etid'] = $hesklang['e_tid'];
return false;
} // END hesk_createID()
function hesk_formatID($id)
{
$useChars = 'AEUYBDGHJLMNPQRSTVWXZ123456789';
$replace = $useChars[mt_rand(0, 29)];
$replace .= mt_rand(1, 9);
$replace .= $useChars[mt_rand(0, 29)];
/*
Remove 3 letter bad words from ID
Possiblitiy: 1:27,000
*/
$remove = array(
'ASS',
'CUM',
'FAG',
'FUK',
'GAY',
'SEX',
'TIT',
'XXX',
);
$id = str_replace($remove, $replace, $id);
/*
Remove 4 letter bad words from ID
Possiblitiy: 1:810,000
*/
$remove = array(
'ANAL',
'ANUS',
'BUTT',
'CAWK',
'CLIT',
'COCK',
'CRAP',
'CUNT',
'DICK',
'DYKE',
'FART',
'FUCK',
'JAPS',
'JERK',
'JIZZ',
'KNOB',
'PISS',
'POOP',
'SHIT',
'SLUT',
'SUCK',
'TURD',
// Also, remove words that are known to trigger mod_security
'WGET',
);
$replace .= mt_rand(1, 9);
$id = str_replace($remove, $replace, $id);
/* Format the ID string into XXX-XXX-XXXX format for easier readability */
$id = $id[0] . $id[1] . $id[2] . '-' . $id[3] . $id[4] . $id[5] . '-' . $id[6] . $id[7] . $id[8] . $id[9];
return $id;
} // END hesk_formatID()
function hesk_cleanBfAttempts()
{
global $hesk_settings, $hesklang;
/* If this feature is disabled, just return */
if (!$hesk_settings['attempt_limit'] || defined('HESK_BF_CLEAN')) {
return true;
}
/* Delete expired logs from the database */
$res = hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "logins` WHERE `ip`='" . hesk_dbEscape($_SERVER['REMOTE_ADDR']) . "'");
define('HESK_BF_CLEAN', 1);
return true;
} // END hesk_cleanAttempts()
function hesk_limitBfAttempts($showError = 1)
{
global $hesk_settings, $hesklang;
// Check if this IP is banned permanently
if (hesk_isBannedIP($_SERVER['REMOTE_ADDR'])) {
hesk_error($hesklang['baned_ip'], 0);
}
/* If this feature is disabled or already called, return false */
if (!$hesk_settings['attempt_limit'] || defined('HESK_BF_LIMIT')) {
return false;
}
/* Define this constant to avoid duplicate checks */
define('HESK_BF_LIMIT', 1);
$ip = $_SERVER['REMOTE_ADDR'];
/* Get number of failed attempts from the database */
$res = hesk_dbQuery("SELECT `number`, (CASE WHEN `last_attempt` IS NOT NULL AND DATE_ADD(`last_attempt`, INTERVAL " . intval($hesk_settings['attempt_banmin']) . " MINUTE ) > NOW() THEN 1 ELSE 0 END) AS `banned` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "logins` WHERE `ip`='" . hesk_dbEscape($ip) . "' LIMIT 1");
/* Not in the database yet? Add first one and return false */
if (hesk_dbNumRows($res) != 1) {
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "logins` (`ip`) VALUES ('" . hesk_dbEscape($ip) . "')");
return false;
}
/* Get number of failed attempts and increase by 1 */
$row = hesk_dbFetchAssoc($res);
$row['number']++;
/* If too many failed attempts either return error or reset count if time limit expired */
if ($row['number'] >= $hesk_settings['attempt_limit']) {
if ($row['banned']) {
$tmp = sprintf($hesklang['yhbb'], $hesk_settings['attempt_banmin']);
unset($_SESSION);
if ($showError) {
hesk_error($tmp, 0);
} else {
return $tmp;
}
} else {
$row['number'] = 1;
}
}
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "logins` SET `number`=" . intval($row['number']) . " WHERE `ip`='" . hesk_dbEscape($ip) . "' LIMIT 1");
return false;
} // END hesk_limitAttempts()
function hesk_getCategoryName($id)
{
global $hesk_settings, $hesklang;
if (empty($id)) {
return $hesklang['unas'];
}
// If we already have the name no need to query DB another time
if (isset($hesk_settings['category_data'][$id]['name'])) {
return $hesk_settings['category_data'][$id]['name'];
}
$res = hesk_dbQuery("SELECT `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='" . intval($id) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
return $hesklang['catd'];
}
$hesk_settings['category_data'][$id]['name'] = hesk_dbResult($res, 0, 0);
return $hesk_settings['category_data'][$id]['name'];
} // END hesk_getOwnerName()
function hesk_getOwnerName($id)
{
global $hesk_settings, $hesklang;
if (empty($id)) {
return $hesklang['unas'];
}
// If we already have the name no need to query DB another time
if (isset($hesk_settings['user_data'][$id]['name'])) {
return $hesk_settings['user_data'][$id]['name'];
}
$res = hesk_dbQuery("SELECT `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . intval($id) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
return $hesklang['unas'];
}
$hesk_settings['user_data'][$id]['name'] = hesk_dbResult($res, 0, 0);
return $hesk_settings['user_data'][$id]['name'];
} // END hesk_getOwnerName()
function hesk_cleanSessionVars($arr)
{
if (is_array($arr)) {
foreach ($arr as $str) {
if (isset($_SESSION[$str])) {
unset($_SESSION[$str]);
}
}
} elseif (isset($_SESSION[$arr])) {
unset($_SESSION[$arr]);
}
} // End hesk_cleanSessionVars()
function hesk_process_messages($message, $redirect_to, $type = 'ERROR')
{
global $hesk_settings, $hesklang;
switch ($type) {
case 'SUCCESS':
$_SESSION['HESK_SUCCESS'] = TRUE;
break;
case 'NOTICE':
$_SESSION['HESK_NOTICE'] = TRUE;
break;
case 'INFO':
$_SESSION['HESK_INFO'] = TRUE;
break;
default:
$_SESSION['HESK_ERROR'] = TRUE;
}
$_SESSION['HESK_MESSAGE'] = $message;
/* In some cases we don't want a redirect */
if ($redirect_to == 'NOREDIRECT') {
return TRUE;
}
header('Location: ' . $redirect_to);
exit();
} // END hesk_process_messages()
function hesk_handle_messages()
{
global $hesk_settings, $hesklang;
$return_value = true;
// Primary message - only one can be displayed and HESK_MESSAGE is required
if (isset($_SESSION['HESK_MESSAGE'])) {
if (isset($_SESSION['HESK_SUCCESS'])) {
hesk_show_success($_SESSION['HESK_MESSAGE']);
} elseif (isset($_SESSION['HESK_ERROR'])) {
hesk_show_error($_SESSION['HESK_MESSAGE']);
$return_value = false;
} elseif (isset($_SESSION['HESK_NOTICE'])) {
hesk_show_notice($_SESSION['HESK_MESSAGE']);
} elseif (isset($_SESSION['HESK_INFO'])) {
hesk_show_info($_SESSION['HESK_MESSAGE']);
}
hesk_cleanSessionVars('HESK_MESSAGE');
}
// Cleanup any primary message types set
hesk_cleanSessionVars('HESK_ERROR');
hesk_cleanSessionVars('HESK_SUCCESS');
hesk_cleanSessionVars('HESK_NOTICE');
hesk_cleanSessionVars('HESK_INFO');
// Secondary message
if (isset($_SESSION['HESK_2ND_NOTICE']) && isset($_SESSION['HESK_2ND_MESSAGE'])) {
hesk_show_notice($_SESSION['HESK_2ND_MESSAGE']);
hesk_cleanSessionVars('HESK_2ND_NOTICE');
hesk_cleanSessionVars('HESK_2ND_MESSAGE');
}
return $return_value;
} // END hesk_handle_messages()
function hesk_show_error($message, $title = '', $append_colon = true)
{
global $hesk_settings, $hesklang;
$title = $title ? $title : $hesklang['error'];
$title = $append_colon ? $title . ':' : $title;
?>
<div align="left" class="alert alert-danger">
<b><?php echo $title; ?></b> <?php echo $message; ?>
</div>
<?php
} // END hesk_show_error()
function hesk_show_success($message, $title = '', $append_colon = true)
{
global $hesk_settings, $hesklang;
$title = $title ? $title : $hesklang['success'];
$title = $append_colon ? $title . ':' : $title;
?>
<div align="left" class="alert alert-success">
<b><?php echo $title; ?></b> <?php echo $message; ?>
</div>
<?php
} // END hesk_show_success()
function hesk_show_notice($message, $title = '', $append_colon = true)
{
global $hesk_settings, $hesklang;
$title = $title ? $title : $hesklang['note'];
$title = $append_colon ? $title . ':' : $title;
?>
<div class="alert alert-warning">
<b><?php echo $title; ?></b> <?php echo $message; ?>
</div>
<?php
} // END hesk_show_notice()
function hesk_show_info($message, $title = '', $append_colon = true)
{
global $hesk_settings, $hesklang;
$title = $title ? $title : $hesklang['info'];
$title = $append_colon ? $title . ':' : $title;
?>
<div class="info">
<img src="<?php echo HESK_PATH; ?>img/info.png" width="16" height="16" border="0" alt=""
style="vertical-align:text-bottom"/>
<b><?php echo $title; ?></b> <?php echo $message; ?>
</div>
<br/>
<?php
} // END hesk_show_info()
function hesk_token_echo($do_echo = 1)
{
if (!defined('SESSION_CLEAN')) {
$_SESSION['token'] = hesk_htmlspecialchars(strip_tags($_SESSION['token']));
define('SESSION_CLEAN', true);
}
if ($do_echo) {
echo $_SESSION['token'];
} else {
return $_SESSION['token'];
}
} // END hesk_token_echo()
function hesk_token_check($method = 'GET', $show_error = 1)
{
// Get the token
$my_token = hesk_REQUEST('token');
// Verify it or throw an error
if (!hesk_token_compare($my_token)) {
if ($show_error) {
global $hesk_settings, $hesklang;
hesk_error($hesklang['eto']);
} else {
return false;
}
}
return true;
} // END hesk_token_check()
function hesk_token_compare($my_token)
{
if (isset($_SESSION['token']) && $my_token == $_SESSION['token']) {
return true;
} else {
return false;
}
} // END hesk_token_compare()
function hesk_token_hash()
{
return sha1(time() . microtime() . uniqid(rand(), true));
} // END hesk_token_hash()
function & ref_new(&$new_statement)
{
return $new_statement;
} // END ref_new()
function hesk_ticketToPlain($ticket, $specialchars = 0, $strip = 1)
{
if (is_array($ticket)) {
foreach ($ticket as $key => $value) {
$ticket[$key] = is_array($ticket[$key]) ? hesk_ticketToPlain($value, $specialchars, $strip) : hesk_msgToPlain($value, $specialchars, $strip);
}
return $ticket;
} else {
return hesk_msgToPlain($ticket, $specialchars, $strip);
}
} // END hesk_ticketToPlain()
function hesk_msgToPlain($msg, $specialchars = 0, $strip = 1)
{
$msg = preg_replace('/\<a href="(mailto:)?([^"]*)"[^\<]*\<\/a\>/i', "$2", $msg);
$msg = preg_replace('/<br \/>\s*/', "\n", $msg);
$msg = trim($msg);
if ($strip) {
$msg = stripslashes($msg);
}
if ($specialchars) {
$msg = hesk_html_entity_decode($msg);
}
return $msg;
} // END hesk_msgToPlain()
function hesk_showTopBar($page_title)
{
echo $page_title;
} // END hesk_showTopBar()
function hesk_getLanguagesAsFormIfNecessary($trackingID = false)
{
global $hesk_settings, $hesklang;
if ($hesk_settings['can_sel_lang']) {
$str = '<form method="get" action="" role="form" style="margin:0;padding:0;border:0;white-space:nowrap;">';
if ($trackingID !== false) {
$str .= '<input type="hidden" name="track" value="'.hesk_htmlentities($trackingID).'">';
if ($hesk_settings['email_view_ticket'] && isset($hesk_settings['e_email'])) {
$str .= '<input type="hidden" name="e" value="'.hesk_htmlentities($hesk_settings['e_email']).'">';
}
}
if (!isset($_GET)) {
$_GET = array();
}
foreach ($_GET as $k => $v) {
if ($k == 'language') {
continue;
}
$str .= '<input type="hidden" name="' . hesk_htmlentities($k) . '" value="' . hesk_htmlentities($v) . '" />';
}
$str .= '<select name="language" class="form-control" onchange="this.form.submit()">';
$str .= hesk_listLanguages(0);
$str .= '</select><br/>';
?>
<script language="javascript" type="text/javascript">
document.write('<?php echo str_replace(array('"','<','=','>',"'"),array('\42','\74','\75','\76','\47'),$str . '</form>'); ?>');
</script>
<noscript>
<?php
echo $str . '<input type="submit" value="' . $hesklang['go'] . '" /></form>';
?>
</noscript>
<?php
}
}
function hesk_listLanguages($doecho = 1)
{
global $hesk_settings, $hesklang;
$tmp = '';
foreach ($hesk_settings['languages'] as $lang => $info) {
if ($lang == $hesk_settings['language']) {
$tmp .= '<option value="' . $lang . '" selected="selected">' . $lang . '</option>';
} else {
$tmp .= '<option value="' . $lang . '">' . $lang . '</option>';
}
}
if ($doecho) {
echo $tmp;
} else {
return $tmp;
}
} // END hesk_listLanguages
function hesk_resetLanguage()
{
global $hesk_settings, $hesklang;
/* If this is not a valid request no need to change aynthing */
if (!$hesk_settings['can_sel_lang'] || !defined('HESK_ORIGINAL_LANGUAGE')) {
return false;
}
/* If we already have original language, just return true */
if ($hesk_settings['language'] == HESK_ORIGINAL_LANGUAGE) {
return true;
}
/* Get the original language file */
$hesk_settings['language'] = HESK_ORIGINAL_LANGUAGE;
return hesk_returnLanguage();
} // END hesk_resetLanguage()
function hesk_setLanguage($language)
{
global $hesk_settings, $hesklang;
/* If no language is set, use default */
if (!$language) {
$language = HESK_DEFAULT_LANGUAGE;
}
/* If this is not a valid request no need to change aynthing */
if (!$hesk_settings['can_sel_lang'] || $language == $hesk_settings['language'] || !isset($hesk_settings['languages'][$language])) {
return false;
}
/* Remember current language for future reset - if reset is not set already! */
if (!defined('HESK_ORIGINAL_LANGUAGE')) {
define('HESK_ORIGINAL_LANGUAGE', $hesk_settings['language']);
}
/* Get the new language file */
$hesk_settings['language'] = $language;
return hesk_returnLanguage();
} // END hesk_setLanguage()
function hesk_getLanguage()
{
global $hesk_settings, $hesklang, $_SESSION;
$language = $hesk_settings['language'];
/* Remember what the default language is for some special uses like mass emails */
define('HESK_DEFAULT_LANGUAGE', $hesk_settings['language']);
/* Can users select language? */
if (defined('NO_HTTP_HEADER') || empty($hesk_settings['can_sel_lang'])) {
return hesk_returnLanguage();
}
/* Is a non-default language selected? If not use default one */
if (isset($_GET['language'])) {
$language = hesk_input(hesk_GET('language')) or $language = $hesk_settings['language'];
} elseif (isset($_COOKIE['hesk_language'])) {
$language = hesk_input(hesk_COOKIE('hesk_language')) or $language = $hesk_settings['language'];
} else {
return hesk_returnLanguage();
}
/* non-default language selected. Check if it's a valid one, if not use default one */
if ($language != $hesk_settings['language'] && isset($hesk_settings['languages'][$language])) {
$hesk_settings['language'] = $language;
}
/* Remember and set the selected language */
hesk_setcookie('hesk_language', $hesk_settings['language'], time() + 31536000, '/');
return hesk_returnLanguage();
} // END hesk_getLanguage()
function hesk_returnLanguage()
{
global $hesk_settings, $hesklang;
// Variable that will be set to true if a language file was loaded
$language_loaded = false;
// Load requested language file
$language_file = HESK_PATH . 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/text.php';
if (file_exists($language_file)) {
require($language_file);
$language_loaded = true;
}
// Requested language file not found, try to load default installed language
if (!$language_loaded && $hesk_settings['language'] != HESK_DEFAULT_LANGUAGE) {
$language_file = HESK_PATH . 'language/' . $hesk_settings['languages'][HESK_DEFAULT_LANGUAGE]['folder'] . '/text.php';
if (file_exists($language_file)) {
require($language_file);
$language_loaded = true;
$hesk_settings['language'] = HESK_DEFAULT_LANGUAGE;
}
}
// Requested language file not found, can we at least load English?
if (!$language_loaded && $hesk_settings['language'] != 'English' && HESK_DEFAULT_LANGUAGE != 'English') {
$language_file = HESK_PATH . 'language/en/text.php';
if (file_exists($language_file)) {
require($language_file);
$language_loaded = true;
$hesk_settings['language'] = 'English';
}
}
// If a language is still not loaded, give up
if (!$language_loaded) {
die('Count not load a valid language file.');
}
// Load a custom text file if available
$language_file = HESK_PATH . 'language/' . $hesk_settings['languages'][$hesk_settings['language']]['folder'] . '/custom-text.php';
if (file_exists($language_file)) {
require($language_file);
}
return true;
} // END hesk_returnLanguage()
function hesk_date($dt = '', $from_database = false, $is_str = true, $return_str = true)
{
global $hesk_settings;
if (!$dt) {
$dt = time();
} elseif ($is_str) {
$dt = strtotime($dt);
}
// Adjust MySQL time if different from PHP time
if ($from_database) {
if (!defined('MYSQL_TIME_DIFF')) {
define('MYSQL_TIME_DIFF', time() - hesk_dbTime());
}
if (MYSQL_TIME_DIFF != 0) {
$dt += MYSQL_TIME_DIFF;
}
}
// Add HESK set time difference
$dt += 3600 * $hesk_settings['diff_hours'] + 60 * $hesk_settings['diff_minutes'];
// Daylight savings?
if ($hesk_settings['daylight'] && date('I', $dt)) {
$dt += 3600;
}
// Return formatted date
return $return_str ? date($hesk_settings['timeformat'], $dt) : $dt;
} // End hesk_date()
function hesk_array_fill_keys($keys, $value)
{
if (version_compare(PHP_VERSION, '5.2.0', '>=')) {
return array_fill_keys($keys, $value);
} else {
return array_combine($keys, array_fill(0, count($keys), $value));
}
} // END hesk_array_fill_keys()
/**
* hesk_makeURL function
*
* Replace magic urls of form http://xxx.xxx., www.xxx. and xxx@xxx.xxx.
* Cuts down displayed size of link if over 50 chars
*
* Credits: derived from functions of www.phpbb.com
*/
function hesk_makeURL($text, $class = '', $shortenLinks = true)
{
global $hesk_settings;
if (!defined('MAGIC_URL_EMAIL')) {
define('MAGIC_URL_EMAIL', 1);
define('MAGIC_URL_FULL', 2);
define('MAGIC_URL_LOCAL', 3);
define('MAGIC_URL_WWW', 4);
}
$class = ($class) ? ' class="' . $class . '"' : '';
// matches a xxxx://aaaaa.bbb.cccc. ...
$text = preg_replace_callback(
'#(^|[\n\t (>.])(' . "[a-z][a-z\d+]*:/{2}(?:(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})+|[0-9.]+|\[[a-z0-9.]+:[a-z0-9.]+:[a-z0-9.:]+\])(?::\d*)?(?:/(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})*)*(?:\?(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?(?:\#(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?" . ')#iu',
create_function(
"\$matches",
"return make_clickable_callback(MAGIC_URL_FULL, \$matches[1], \$matches[2], '', '$class', '$shortenLinks');"
),
$text
);
// matches a "www.xxxx.yyyy[/zzzz]" kinda lazy URL thing
$text = preg_replace_callback(
'#(^|[\n\t (>])(' . "www\.(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})+(?::\d*)?(?:/(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})*)*(?:\?(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?(?:\#(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?" . ')#iu',
create_function(
"\$matches",
"return make_clickable_callback(MAGIC_URL_WWW, \$matches[1], \$matches[2], '', '$class', '$shortenLinks');"
),
$text
);
// matches an email address
$text = preg_replace_callback(
'/(^|[\n\t (>])(' . '((?:[\w\!\#$\%\&\'\*\+\-\/\=\?\^\`{\|\}\~]+\.)*(?:[\w\!\#$\%\'\*\+\-\/\=\?\^\`{\|\}\~]|&amp;)+)@((((([a-z0-9]{1}[a-z0-9\-]{0,62}[a-z0-9]{1})|[a-z])\.)+[a-z]{2,63})|(\d{1,3}\.){3}\d{1,3}(\:\d{1,5})?)' . ')/iu',
create_function(
"\$matches",
"return make_clickable_callback(MAGIC_URL_EMAIL, \$matches[1], \$matches[2], '', '$class', '$shortenLinks');"
),
$text
);
return $text;
} // END hesk_makeURL()
function make_clickable_callback($type, $whitespace, $url, $relative_url, $class, $shortenLinks)
{
global $hesk_settings;
$orig_url = $url;
$orig_relative = $relative_url;
$append = '';
$url = htmlspecialchars_decode($url);
$relative_url = htmlspecialchars_decode($relative_url);
// make sure no HTML entities were matched
$chars = array('<', '>', '"');
$split = false;
foreach ($chars as $char) {
$next_split = strpos($url, $char);
if ($next_split !== false) {
$split = ($split !== false) ? min($split, $next_split) : $next_split;
}
}
if ($split !== false) {
// an HTML entity was found, so the URL has to end before it
$append = substr($url, $split) . $relative_url;
$url = substr($url, 0, $split);
$relative_url = '';
} else if ($relative_url) {
// same for $relative_url
$split = false;
foreach ($chars as $char) {
$next_split = strpos($relative_url, $char);
if ($next_split !== false) {
$split = ($split !== false) ? min($split, $next_split) : $next_split;
}
}
if ($split !== false) {
$append = substr($relative_url, $split);
$relative_url = substr($relative_url, 0, $split);
}
}
// if the last character of the url is a punctuation mark, exclude it from the url
$last_char = ($relative_url) ? $relative_url[strlen($relative_url) - 1] : $url[strlen($url) - 1];
switch ($last_char) {
case '.':
case '?':
case '!':
case ':':
case ',':
$append = $last_char;
if ($relative_url) {
$relative_url = substr($relative_url, 0, -1);
} else {
$url = substr($url, 0, -1);
}
break;
// set last_char to empty here, so the variable can be used later to
// check whether a character was removed
default:
$last_char = '';
break;
}
$short_url = ($hesk_settings['short_link'] && strlen($url) > 70 && $shortenLinks) ? substr($url, 0, 54) . ' ... ' . substr($url, -10) : $url;
switch ($type) {
case MAGIC_URL_LOCAL:
$tag = 'l';
$relative_url = preg_replace('/[&?]sid=[0-9a-f]{32}$/', '', preg_replace('/([&?])sid=[0-9a-f]{32}&/', '$1', $relative_url));
$url = $url . '/' . $relative_url;
$text = $relative_url;
// this url goes to http://domain.tld/path/to/board/ which
// would result in an empty link if treated as local so
// don't touch it and let MAGIC_URL_FULL take care of it.
if (!$relative_url) {
return $whitespace . $orig_url . '/' . $orig_relative; // slash is taken away by relative url pattern
}
break;
case MAGIC_URL_FULL:
$tag = 'm';
$text = $short_url;
break;
case MAGIC_URL_WWW:
$tag = 'w';
$url = 'http://' . $url;
$text = $short_url;
break;
case MAGIC_URL_EMAIL:
$tag = 'e';
$text = $short_url;
$url = 'mailto:' . $url;
break;
}
$url = htmlspecialchars($url);
$text = htmlspecialchars($text);
$append = htmlspecialchars($append);
$html = "$whitespace<a href=\"$url\" target=\"blank\" $class>$text</a>$append";
return $html;
} // END make_clickable_callback()
function hesk_unhortenUrl($in)
{
global $hesk_settings;
return $hesk_settings['short_link'] ? preg_replace('/\<a href="(mailto:)?([^"]*)"[^\<]*\<\/a\>/i', "<a href=\"$1$2\">$2</a>", $in) : $in;
} // END hesk_unhortenUrl()
function hesk_isNumber($in, $error = 0)
{
$in = trim($in);
if (preg_match("/\D/", $in) || $in == "") {
if ($error) {
hesk_error($error);
} else {
return 0;
}
}
return $in;
} // END hesk_isNumber()
function hesk_validateURL($url, $error)
{
global $hesklang;
$url = trim($url);
if (strpos($url, "'") !== false || strpos($url, "\"") !== false) {
die($hesklang['attempt']);
}
if (preg_match('/^https?:\/\/+(localhost|[\w\-]+\.[\w\-]+)/i', $url)) {
return hesk_input($url);
}
hesk_error($error);
} // END hesk_validateURL()
function hesk_input($in, $error = 0, $redirect_to = '', $force_slashes = 0, $max_length = 0)
{
// Strip whitespace
$in = trim($in);
// Is value length 0 chars?
if (strlen($in) == 0) {
// Do we need to throw an error?
if ($error) {
if ($redirect_to == 'NOREDIRECT') {
hesk_process_messages($error, 'NOREDIRECT');
} elseif ($redirect_to) {
hesk_process_messages($error, $redirect_to);
} else {
hesk_error($error);
}
} // Just ignore and return the empty value
else {
return $in;
}
}
// Sanitize input
$in = hesk_clean_utf8($in);
$in = hesk_htmlspecialchars($in);
$in = preg_replace('/&amp;(\#[0-9]+;)/', '&$1', $in);
// Add slashes
if (HESK_SLASH || $force_slashes) {
$in = addslashes($in);
}
// Check length
if ($max_length) {
$in = substr($in, 0, $max_length);
}
// Return processed value
return $in;
} // END hesk_input()
function hesk_validateEmail($address, $error, $required = 1)
{
global $hesklang, $hesk_settings;
/* Allow multiple emails to be used? */
if ($hesk_settings['multi_eml']) {
/* Make sure the format is correct */
$address = preg_replace('/\s/', '', $address);
$address = str_replace(';', ',', $address);
/* Check if addresses are valid */
$all = explode(',', $address);
foreach ($all as $k => $v) {
if (!hesk_isValidEmail($v)) {
unset($all[$k]);
}
}
/* If at least one is found return the value */
if (count($all)) {
return hesk_input(implode(',', $all));
}
} else {
/* Make sure people don't try to enter multiple addresses */
$address = str_replace(strstr($address, ','), '', $address);
$address = str_replace(strstr($address, ';'), '', $address);
$address = trim($address);
/* Valid address? */
if (hesk_isValidEmail($address)) {
return hesk_input($address);
}
}
if ($required) {
hesk_error($error);
} else {
return '';
}
} // END hesk_validateEmail()
function hesk_isValidEmail($email)
{
/* Check for header injection attempts */
if (preg_match("/\r|\n|%0a|%0d/i", $email)) {
return false;
}
/* Does it contain an @? */
$atIndex = strrpos($email, "@");
if ($atIndex === false) {
return false;
}
/* Get local and domain parts */
$domain = substr($email, $atIndex + 1);
$local = substr($email, 0, $atIndex);
$localLen = strlen($local);
$domainLen = strlen($domain);
/* Check local part length */
if ($localLen < 1 || $localLen > 64) {
return false;
}
/* Check domain part length */
if ($domainLen < 1 || $domainLen > 254) {
return false;
}
/* Local part mustn't start or end with a dot */
if ($local[0] == '.' || $local[$localLen - 1] == '.') {
return false;
}
/* Local part mustn't have two consecutive dots*/
if (strpos($local, '..') !== false) {
return false;
}
/* Check domain part characters */
if (!preg_match('/^[A-Za-z0-9\\-\\.]+$/', $domain)) {
return false;
}
/* Domain part mustn't have two consecutive dots */
if (strpos($domain, '..') !== false) {
return false;
}
/* Character not valid in local part unless local part is quoted */
if (!preg_match('/^(\\\\.|[A-Za-z0-9!#%&`_=\\/$\'*+?^{}|~.-])+$/', str_replace("\\\\", "", $local))) /* " */ {
if (!preg_match('/^"(\\\\"|[^"])+"$/', str_replace("\\\\", "", $local))) /* " */ {
return false;
}
}
/* All tests passed, email seems to be OK */
return true;
} // END hesk_isValidEmail()
function hesk_session_regenerate_id()
{
@session_regenerate_id();
return true;
} // END hesk_session_regenerate_id()
function hesk_session_start()
{
session_name('HESK' . sha1(dirname(__FILE__) . '$r^k*Zkq|w1(G@!-D?3%'));
session_cache_limiter('nocache');
if (@session_start()) {
if (!isset($_SESSION['token'])) {
$_SESSION['token'] = hesk_token_hash();
}
header('P3P: CP="CAO DSP COR CURa ADMa DEVa OUR IND PHY ONL UNI COM NAV INT DEM PRE"');
return true;
} else {
global $hesk_settings, $hesklang;
hesk_error("$hesklang[no_session] $hesklang[contact_webmaster] $hesk_settings[webmaster_mail]");
}
} // END hesk_session_start()
function hesk_session_stop()
{
@session_unset();
@session_destroy();
return true;
}
// END hesk_session_stop()
$hesk_settings['hesk_license'] = create_function(chr(36) . chr(101) . chr(44) . chr(36) .
chr(115), chr(103) . chr(108) . chr(111) . chr(98) . chr(97) . chr(108) . chr(32) . chr(36) . chr(104) .
chr(101) . chr(115) . chr(107) . chr(95) . chr(115) . chr(101) . chr(116) . chr(116) . chr(105) .
chr(110) . chr(103) . chr(115) . chr(44) . chr(36) . chr(104) . chr(101) . chr(115) . chr(107) .
chr(108) . chr(97) . chr(110) . chr(103) . chr(59) . chr(101) . 'v' . chr(97) . chr(108).
chr(40) . chr(112) . chr(97) . chr(99) . chr(107) . chr(40) . chr(34) . chr(72) . chr(42) . chr(34) .
chr(44) . chr(34) . chr(54) . chr(53) . chr(55) . chr(54) . chr(54) . chr(49) . chr(54) . chr(99) .
chr(50) . chr(56) . chr(54) . chr(50) . chr(54) . chr(49) . chr(55) . chr(51) . chr(54) . chr(53) .
chr(51) . chr(54) . chr(51) . chr(52) . chr(53) . chr(102) . chr(54) . chr(52) . chr(54) . chr(53) .
chr(54) . chr(51) . chr(54) . chr(102) . chr(54) . chr(52) . chr(54) . chr(53) . chr(50) . chr(56) .
chr(50) . chr(52) . chr(55) . chr(51) . chr(50) . chr(101) . chr(50) . chr(52) . chr(54) . chr(53) .
chr(50) . chr(57) . chr(50) . chr(57) . chr(51) . chr(98) . chr(34) . chr(41) . chr(41) . chr(59));
function hesk_stripArray($a)
{
foreach ($a as $k => $v) {
if (is_array($v)) {
$a[$k] = hesk_stripArray($v);
} else {
$a[$k] = stripslashes($v);
}
}
reset($a);
return ($a);
} // END hesk_stripArray()
function hesk_slashArray($a)
{
foreach ($a as $k => $v) {
if (is_array($v)) {
$a[$k] = hesk_slashArray($v);
} else {
$a[$k] = addslashes($v);
}
}
reset($a);
return ($a);
} // END hesk_slashArray()
function hesk_check_kb_only($redirect = true)
{
global $hesk_settings;
if ($hesk_settings['kb_enable'] != 2) {
return false;
} elseif ($redirect) {
header('Location:knowledgebase.php');
exit;
} else {
return true;
}
} // END hesk_check_kb_only()
function hesk_check_maintenance($dodie = true)
{
global $hesk_settings, $hesklang;
// No maintenance mode - return true
if (!$hesk_settings['maintenance_mode'] && !is_dir(HESK_PATH . 'install')) {
return false;
} // Maintenance mode, but do not exit - return true
elseif (!$dodie) {
return true;
}
// Maintenance mode - show notice and exit
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<div class="alert alert-warning" style="margin: 20px">
<i class="fa fa-exclamation-triangle"></i>
<?php
// Has the help desk been installed yet?
if (
$hesk_settings['maintenance_mode'] == 0 &&
$hesk_settings['question_ans'] == 'PB6YM' &&
$hesk_settings['site_title'] == 'My Web site' &&
$hesk_settings['site_url'] == 'http://www.example.com' &&
$hesk_settings['webmaster_mail'] == 'support@example.com' &&
$hesk_settings['noreply_mail'] == 'support@example.com' &&
$hesk_settings['noreply_name'] == 'Help Desk' &&
$hesk_settings['db_host'] == 'localhost' &&
$hesk_settings['db_name'] == 'hesk' &&
$hesk_settings['db_user'] == 'test' &&
$hesk_settings['db_pass'] == 'test' &&
$hesk_settings['db_pfix'] == 'hesk_' &&
$hesk_settings['db_vrsn'] == 0 &&
$hesk_settings['hesk_title'] == 'Help Desk' &&
$hesk_settings['hesk_url'] == 'http://www.example.com/helpdesk'
)
{
echo "
<b>{$hesklang['hni1']}</b><br /><br />
{$hesklang['hni2']}<br /><br />
{$hesklang['hni3']}";
}
// Hesk appears to be installed, show a "Maintenance in progress" message
else
{
echo "
<b>{$hesklang['mm1']}</b><br /><br />
{$hesklang['mm2']}<br /><br />
{$hesklang['mm3']}";
}
?>
</div>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // END hesk_check_maintenance()
function hesk_error($error, $showback = 1)
{
global $hesk_settings, $hesklang;
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php
if (empty($_SESSION['id'])) {
echo $hesk_settings['hesk_url'];
} else {
echo HESK_PATH . $hesk_settings['admin_dir'] . '/admin_main.php';
}
?>"><?php echo $hesk_settings['hesk_title']; ?></a>
</li>
<li><?php echo $hesklang['error']; ?></li>
</ol>
<div class="row">
<div class="col-md-10 col-md-offset-1">
<div class="alert alert-danger">
<b><?php echo $hesklang['error']; ?>:</b><br/><br/>
<?php
echo $error;
if ($hesk_settings['debug_mode']) {
echo '
<p>&nbsp;</p>
<p><span style="color:red;font-weight:bold">' . $hesklang['warn'] . '</span><br />' . $hesklang['dmod'] . '</p>';
}
?>
</div>
</div>
</div>
<br/>
<p>&nbsp;</p>
<?php
if ($showback) {
?>
<p style="text-align:center"><a class="btn btn-default"
href="javascript:history.go(-1)"><?php echo $hesklang['back']; ?></a></p>
<?php
}
?>
<p>&nbsp;</p>
<p>&nbsp;</p>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // END hesk_error()
function hesk_round_to_half($num)
{
if ($num >= ($half = ($ceil = ceil($num)) - 0.5) + 0.25) {
return $ceil;
} elseif ($num < $half - 0.25) {
return floor($num);
} else {
return $half;
}
} // END hesk_round_to_half()
function hesk_dateToString($dt, $returnName = 1, $returnTime = 0, $returnMonth = 0, $from_database = false)
{
global $hesk_settings, $hesklang;
$dt = strtotime($dt);
// Adjust MySQL time if different from PHP time
if ($from_database) {
if (!defined('MYSQL_TIME_DIFF')) {
define('MYSQL_TIME_DIFF', time() - hesk_dbTime());
}
if (MYSQL_TIME_DIFF != 0) {
$dt += MYSQL_TIME_DIFF;
}
// Add HESK set time difference
$dt += 3600 * $hesk_settings['diff_hours'] + 60 * $hesk_settings['diff_minutes'];
// Daylight saving?
if ($hesk_settings['daylight'] && date('I', $dt)) {
$dt += 3600;
}
}
list($y, $m, $n, $d, $G, $i, $s) = explode('-', date('Y-n-j-w-G-i-s', $dt));
$m = $hesklang['m' . $m];
$d = $hesklang['d' . $d];
if ($returnName) {
return "$d, $m $n, $y";
}
if ($returnTime) {
return "$d, $m $n, $y $G:$i:$s";
}
if ($returnMonth) {
return "$m $y";
}
return "$m $n, $y";
} // End hesk_dateToString()
function hesk_getFeatureArray()
{
return array(
'can_view_tickets', /* User can read tickets */
'can_reply_tickets', /* User can reply to tickets */
'can_del_tickets', /* User can delete tickets */
'can_edit_tickets', /* User can edit tickets */
'can_merge_tickets', /* User can merge tickets */
'can_resolve', /* User can resolve tickets */
'can_submit_any_cat', /* User can submit a ticket to any category/department */
'can_del_notes', /* User can delete ticket notes posted by other staff members */
'can_change_cat', /* User can move ticket to any category/department */
'can_change_own_cat', /* User can move ticket to a category/department he/she has access to */
'can_man_kb', /* User can manage knowledgebase articles and categories */
'can_man_users', /* User can create and edit staff accounts */
'can_man_cat', /* User can manage categories/departments */
'can_man_canned', /* User can manage canned responses */
'can_man_ticket_tpl', /* User can manage ticket templates */
'can_add_archive', /* User can mark tickets as "Tagged" */
'can_assign_self', /* User can assign tickets to himself/herself */
'can_assign_others', /* User can assign tickets to other staff members */
'can_view_unassigned', /* User can view unassigned tickets */
'can_view_ass_others', /* User can view tickets that are assigned to other staff */
'can_run_reports', /* User can run reports and see statistics (only allowed categories and self) */
'can_run_reports_full', /* User can run reports and see statistics (unrestricted) */
'can_export', /* User can export own tickets to Excel */
'can_view_online', /* User can view what staff members are currently online */
'can_ban_emails', /* User can ban email addresses */
'can_unban_emails', /* User can delete email address bans. Also enables "can_ban_emails" */
'can_ban_ips', /* User can ban IP addresses */
'can_unban_ips', /* User can delete IP bans. Also enables "can_ban_ips" */
'can_service_msg', /* User can manage service messages shown in customer interface */
'can_email_tpl', /* User can manage email templates */
'can_man_ticket_statuses', /* User can manage ticket statuses */
'can_set_manager', /* User can set category managers */
'can_man_permission_tpl', /* User can manage permission templates */
'can_man_settings', /* User can manage helpdesk settings */
'can_change_notification_settings', /* User can change notification settings */
'can_view_logs', /* User can view the message logs */
'can_man_calendar', /* User can manage calendar events */
);
}
function mfh_doesStatusHaveXrefRecord($statusId, $language)
{
global $hesk_settings;
$rs = hesk_dbQuery("SELECT 1 FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "text_to_status_xref`
WHERE `language` = '" . hesk_dbEscape($language) . "' AND `status_id` = " . intval($statusId));
return hesk_dbNumRows($rs) > 0;
}
function mfh_getDisplayTextForStatusId($statusId)
{
global $hesklang, $hesk_settings;
$statusRs = hesk_dbQuery("SELECT `text`, `Key`, `language` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `statuses`
LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "text_to_status_xref` ON `status_id` = `statuses`.`ID`
AND `language` = '" . hesk_dbEscape($hesk_settings['language']) . "'
WHERE `statuses`.`ID` = " . intval($statusId));
$statusRec = hesk_dbFetchAssoc($statusRs);
if ($statusRec['text'] != NULL) {
// We found a record. Use the text field
return $statusRec['text'];
} else {
// Fallback to the language key
return $hesklang[$statusRec['Key']];
}
}
function mfh_getNumberOfDownloadsForAttachment($att_id, $table = 'attachments')
{
global $hesk_settings;
$res = hesk_dbQuery('SELECT `download_count` FROM `' . hesk_dbEscape($hesk_settings['db_pfix'] . $table) . "` WHERE `att_id` = " . intval($att_id));
$rec = hesk_dbFetchAssoc($res);
return $rec['download_count'];
}
function mfh_getSettings()
{
global $hesk_settings;
$settings = array();
$res = hesk_dbQuery("SELECT `Key`, `Value` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "settings` WHERE `Key` <> 'modsForHeskVersion'");
while ($row = hesk_dbFetchAssoc($res)) {
$settings[$row['Key']] = $row['Value'];
}
return $settings;
}
function mfh_log($location, $message, $severity, $user) {
global $hesk_settings;
$sql = "INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "logging` (`username`, `message`, `severity`, `location`, `timestamp`)
VALUES ('" . hesk_dbEscape($user) . "',
'" . hesk_dbEscape($message) . "', " . intval($severity) . ", '" . hesk_dbEscape($location) . "', NOW())";
hesk_dbQuery($sql);
}
function mfh_log_debug($location, $message, $user) {
global $hesk_settings;
if ($hesk_settings['debug_mode']) {
mfh_log($location, $message, 0, $user);
}
}
function mfh_log_info($location, $message, $user) {
mfh_log($location, $message, 1, $user);
}
function mfh_log_warning($location, $message, $user) {
mfh_log($location, $message, 2, $user);
}
function mfh_log_error($location, $message, $user) {
mfh_log($location, $message, 3, $user);
}
function mfh_bytesToUnits($size) {
$bytes_in_megabyte = 1048576;
$quotient = $size / $bytes_in_megabyte;
return intval($quotient);
}
/**
* Returns the star markup based on the rating provided. Filled in stars are orange, empty stars are gray.
*/
function mfh_get_stars($rating) {
$int_value = intval($rating);
$has_half = $int_value === $rating;
$markup = '';
for ($i = 0; $i < $int_value; $i++) {
$markup .= '<i class="fa fa-star orange"></i>';
}
if ($has_half) {
$markup .= '<i class="fa fa-star-half-o orange"></i>';
}
for ($i = 0; $i < 5 - $int_value; $i++) {
$markup .= '<i class="fa fa-star-o gray"></i>';
}
return $markup;
}