Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 

926 lines
44 KiB

<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
define('PAGE_TITLE', 'ADMIN_REPORTS');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/reporting_functions.inc.php');
require(HESK_PATH . 'inc/mail_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Check permissions for this feature
hesk_checkPermission('can_run_reports');
// Should reports be full or limited to own tickets?
$can_run_reports_full = hesk_checkPermission('can_run_reports_full', 0);
// Set default values
define('CALENDAR', 1);
define('MAIN_PAGE', 1);
define('LOAD_TABS', 1);
$selected = array(
'w' => array(0 => '', 1 => ''),
'time' => array(1 => '', 2 => '', 3 => '', 4 => '', 5 => '', 6 => '', 7 => '', 8 => '', 9 => '', 10 => '', 11 => '', 12 => ''),
'type' => array(1 => '', 2 => '', 3 => '', 4 => ''),
);
$is_all_time = 0;
/* Default this month to date */
$date_from = date('Y-m-d', mktime(0, 0, 0, date("m"), 1, date("Y")));
$date_to = date('Y-m-d');
$input_datefrom = date('Y-m-d', strtotime('last month'));
$input_dateto = date('Y-m-d');
/* Date */
if (!empty($_GET['w'])) {
$df = preg_replace('/[^0-9]/', '', hesk_GET('datefrom'));
if (strlen($df) == 8) {
$date_from = substr($df, 0, 4) . '-' . substr($df, 4, 2) . '-' . substr($df, 6, 2);
$input_datefrom = $date_from;
} else {
$date_from = date('Y-m-d', strtotime('last month'));
}
$dt = preg_replace('/[^0-9]/', '', hesk_GET('dateto'));
if (strlen($dt) == 8) {
$date_to = substr($dt, 0, 4) . '-' . substr($dt, 4, 2) . '-' . substr($dt, 6, 2);
$input_dateto = $date_to;
} else {
$date_to = date('Y-m-d');
}
if ($date_from > $date_to) {
$tmp = $date_from;
$tmp2 = $input_datefrom;
$date_from = $date_to;
$input_datefrom = $input_dateto;
$date_to = $tmp;
$input_dateto = $tmp2;
$note_buffer = $hesklang['datetofrom'];
}
if ($date_to > date('Y-m-d')) {
$date_to = date('Y-m-d');
$input_dateto = date('m/d/Y');
}
$query_string = 'reports.php?w=1&amp;datefrom=' . urlencode($input_datefrom) . '&amp;dateto=' . urlencode($input_dateto);
$selected['w'][1] = 'checked="checked"';
$selected['time'][3] = 'selected="selected"';
} else {
$selected['w'][0] = 'checked="checked"';
$_GET['time'] = intval(hesk_GET('time', 3));
switch ($_GET['time']) {
case 1:
/* Today */
$date_from = date('Y-m-d');
$date_to = $date_from;
$selected['time'][1] = 'selected="selected"';
$is_all_time = 1;
break;
case 2:
/* Yesterday */
$date_from = date('Y-m-d', mktime(0, 0, 0, date("m"), date("d") - 1, date("Y")));
$date_to = $date_from;
$selected['time'][2] = 'selected="selected"';
$is_all_time = 1;
break;
case 4:
/* Last month */
$date_from = date('Y-m-d', mktime(0, 0, 0, date("m") - 1, 1, date("Y")));
$date_to = date('Y-m-d', mktime(0, 0, 0, date("m"), 0, date("Y")));
$selected['time'][4] = 'selected="selected"';
break;
case 5:
/* Last 30 days */
$date_from = date('Y-m-d', mktime(0, 0, 0, date("m") - 1, date("d"), date("Y")));
$date_to = date('Y-m-d');
$selected['time'][5] = 'selected="selected"';
break;
case 6:
/* This week */
list($date_from, $date_to) = dateweek(0);
$date_to = date('Y-m-d');
$selected['time'][6] = 'selected="selected"';
break;
case 7:
/* Last week */
list($date_from, $date_to) = dateweek(-1);
$selected['time'][7] = 'selected="selected"';
break;
case 8:
/* This business week */
list($date_from, $date_to) = dateweek(0, 1);
$date_to = date('Y-m-d');
$selected['time'][8] = 'selected="selected"';
break;
case 9:
/* Last business week */
list($date_from, $date_to) = dateweek(-1, 1);
$selected['time'][9] = 'selected="selected"';
break;
case 10:
/* This year */
$date_from = date('Y') . '-01-01';
$date_to = date('Y-m-d');
$selected['time'][10] = 'selected="selected"';
break;
case 11:
/* Last year */
$date_from = date('Y') - 1 . '-01-01';
$date_to = date('Y') - 1 . '-12-31';
$selected['time'][11] = 'selected="selected"';
break;
case 12:
/* All time */
$date_from = hesk_getOldestDate();
$date_to = date('Y-m-d');
$selected['time'][12] = 'selected="selected"';
$is_all_time = 1;
break;
default:
$_GET['time'] = 3;
$selected['time'][3] = 'selected="selected"';
}
$query_string = 'reports.php?w=0&amp;time=' . $_GET['time'];
}
unset($tmp);
/* Type */
$type = intval(hesk_GET('type', 1));
if (isset($selected['type'][$type])) {
$selected['type'][$type] = 'selected="selected"';
}
// Setup date SQL so we don't have to call functions several times
$hesk_settings['dt_sql'] = " `dt` BETWEEN '" . hesk_dbEscape($date_from) . " 00:00:00' AND '" . hesk_dbEscape($date_to) . " 23:59:59' ";
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<section class="content">
<div class="box">
<?php if (hesk_checkPermission('can_export', 0)) {
$canExport = true;
$panelMargin = '-15px';
} else {
$canExport = false;
}
?>
<div class="box-header">
<h1 class="box-title">
<?php echo $hesklang['reports_tab']; ?> <a href="#"
onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['reports_intro']); ?>')"><i
class="fa fa-question-circle settingsquestionmark"></i></a>
</h1>
<?php
// Show a link to export.php if user has permission to do so
if ($canExport) {
echo '<br><small><a title="' . $hesklang['export'] . '" href="export.php">' . $hesklang['export'] . '</a></small><div class="blankSpace"></div>';
}
?>
<div class="box-tools pull-right">
<button type="button" class="btn btn-box-tool" data-widget="collapse">
<i class="fa fa-minus"></i>
</button>
</div>
</div>
<div class="box-body">
<form action="reports.php" method="get" name="form1" role="form">
<div class="form-group">
<label for="dtrg" class="control-label"><?php echo $hesklang['dtrg']; ?>:</label>
<div class="radio form-inline move-right-20">
<input type="radio" name="w" value="0" id="w0" <?php echo $selected['w'][0]; ?> style="position: relative">
<select name="time" onclick="document.getElementById('w0').checked = true"
class="form-control"
onfocus="document.getElementById('w0').checked = true"
style="margin-top:5px;margin-bottom:5px;">
<option value="1" <?php echo $selected['time'][1]; ?>><?php echo $hesklang['r1']; ?>
(<?php echo $hesklang['d' . date('w')]; ?>)
</option>
<option value="2" <?php echo $selected['time'][2]; ?>><?php echo $hesklang['r2']; ?>
(<?php echo $hesklang['d' . date('w', mktime(0, 0, 0, date('m'), date('d') - 1, date('Y')))]; ?>
)
</option>
<option value="3" <?php echo $selected['time'][3]; ?>><?php echo $hesklang['r3']; ?>
(<?php echo $hesklang['m' . date('n')]; ?>)
</option>
<option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?>
(<?php echo $hesklang['m' . date('n', mktime(0, 0, 0, date('m') - 1, date('d'), date('Y')))]; ?>
)
</option>
<option
value="5" <?php echo $selected['time'][5]; ?>><?php echo $hesklang['r5']; ?></option>
<option
value="6" <?php echo $selected['time'][6]; ?>><?php echo $hesklang['r6']; ?></option>
<option
value="7" <?php echo $selected['time'][7]; ?>><?php echo $hesklang['r7']; ?></option>
<option
value="8" <?php echo $selected['time'][8]; ?>><?php echo $hesklang['r8']; ?></option>
<option
value="9" <?php echo $selected['time'][9]; ?>><?php echo $hesklang['r9']; ?></option>
<option
value="10" <?php echo $selected['time'][10]; ?>><?php echo $hesklang['r10']; ?>
(<?php echo date('Y'); ?>)
</option>
<option
value="11" <?php echo $selected['time'][11]; ?>><?php echo $hesklang['r11']; ?>
(<?php echo date('Y', mktime(0, 0, 0, date('m'), date('d'), date('Y') - 1)); ?>)
</option>
<option
value="12" <?php echo $selected['time'][12]; ?>><?php echo $hesklang['r12']; ?></option>
</select>
</div>
<div class="radio form-inline move-right-20">
<input type="radio" name="w" value="1" id="w1" <?php echo $selected['w'][1]; ?> style="position: relative">
<?php echo $hesklang['from']; ?> <input type="text" name="datefrom"
value="<?php echo $input_datefrom; ?>"
id="datefrom" class="datepicker form-control" size="10"
onclick="document.getElementById('w1').checked = true"
onfocus="document.getElementById('w1').checked = true;this.focus;"/>
<?php echo $hesklang['to']; ?> <input type="text" name="dateto"
value="<?php echo $input_dateto; ?>" id="dateto"
class="datepicker form-control" size="10"
onclick="document.getElementById('w1').checked = true"
onfocus="document.getElementById('w1').checked = true; this.focus;"/>
</div>
</div>
<div class="form-group">
<label for="type" class="control-label"><?php echo $hesklang['crt']; ?></b>:</label>
<select name="type" class="form-control">
<option
value="1" <?php echo $selected['type'][1]; ?>><?php echo $hesklang['t1']; ?></option>
<option
value="2" <?php echo $selected['type'][2]; ?>><?php echo $hesklang['t2']; ?></option>
<option
value="3" <?php echo $selected['type'][3]; ?>><?php echo $hesklang['t3']; ?></option>
<option
value="4" <?php echo $selected['type'][4]; ?>><?php echo $hesklang['t4']; ?></option>
</select>
</div>
<div class="form-group">
<input type="submit" value="<?php echo $hesklang['dire']; ?>" class="btn btn-default"/>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
</div>
</form>
</div>
</div>
<div class="box">
<div class="box-header">
<h1 class="box-title">
<?php
if ($date_from == $date_to) {
echo hesk_dateToString($date_from, 0);
} else {
echo hesk_dateToString($date_from, 0) . ' - ' . hesk_dateToString($date_to, 0);
}
?>
</h1>
<div class="box-tools pull-right">
<button type="button" class="btn btn-box-tool" data-widget="collapse">
<i class="fa fa-minus"></i>
</button>
</div>
</div>
<div class="box-body">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<?php
// Show a note if reports are limited
if (!$can_run_reports_full) {
echo "<p>{$hesklang['roo']}</p>";
}
/* Report type */
switch ($type) {
case 2:
hesk_ticketsByMonth();
break;
case 3:
hesk_ticketsByUser();
break;
case 4:
hesk_ticketsByCategory();
break;
default:
hesk_ticketsByDay();
}
/*** START FUNCTIONS ***/
function hesk_ticketsByCategory()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
/* List of categories */
$cat = array();
$res = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE " . ($can_run_reports_full ? '1' : hesk_myCategories('id')) . " ORDER BY `id` ASC");
while ($row = hesk_dbFetchAssoc($res)) {
$cat[$row['id']] = $row['name'];
}
$tickets = array();
$totals = array('num_tickets' => 0, 'resolved' => 0, 'all_replies' => 0, 'staff_replies' => 0, 'worked' => 0);
/* Populate category counts */
foreach ($cat as $id => $name) {
$tickets[$id] = array(
'num_tickets' => 0,
'resolved' => 0,
'all_replies' => 0,
'staff_replies' => 0,
'worked' => '',
);
}
/* SQL query for category stats */
$res = hesk_dbQuery("SELECT `category`, COUNT(*) AS `num_tickets`, " . ($hesk_settings['time_worked'] ? "SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`," : '') . " SUM(`replies`) AS `all_replies`, SUM(staffreplies) AS `staff_replies` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE {$hesk_settings['dt_sql']} " . ($can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'") . " GROUP BY `category`");
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res)) {
if (!$hesk_settings['time_worked']) {
$row['seconds_worked'] = 0;
}
if (isset($cat[$row['category']])) {
$tickets[$row['category']]['num_tickets'] += $row['num_tickets'];
$tickets[$row['category']]['all_replies'] += $row['all_replies'];
$tickets[$row['category']]['staff_replies'] += $row['staff_replies'];
$tickets[$row['category']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
} else {
/* Category deleted */
if (!isset($tickets[9999])) {
$cat[9999] = $hesklang['catd'];
$tickets[9999] = array('num_tickets' => $row['num_tickets'], 'resolved' => 0, 'all_replies' => $row['all_replies'], 'staff_replies' => $row['staff_replies'], 'worked' => $row['seconds_worked']);
} else {
$tickets[9999]['num_tickets'] += $row['num_tickets'];
$tickets[9999]['all_replies'] += $row['all_replies'];
$tickets[9999]['staff_replies'] += $row['staff_replies'];
$tickets[9999]['worked'] += $row['seconds_worked'];
}
}
$totals['num_tickets'] += $row['num_tickets'];
$totals['all_replies'] += $row['all_replies'];
$totals['staff_replies'] += $row['staff_replies'];
$totals['worked'] += $row['seconds_worked'];
}
// Get number of resolved tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `num_tickets` , `category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 1) " . ($can_run_reports_full ? "" : " AND `owner` = '" . intval($_SESSION['id']) . "'") . " AND {$hesk_settings['dt_sql']} GROUP BY `category`");
// Update number of open and resolved tickets
while ($row = hesk_dbFetchAssoc($res)) {
if (isset($cat[$row['category']])) {
$tickets[$row['category']]['resolved'] += $row['num_tickets'];
} else {
// Category deleted
$tickets[9999]['resolved'] += $row['num_tickets'];
}
$totals['resolved'] += $row['num_tickets'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
if (isset($tickets[9999])) {
$tickets[9999]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($tickets[9999]['worked']) : 0;
}
?>
<table class="table table-striped table-condensed">
<tr>
<th><?php echo $hesklang['category']; ?></th>
<th><?php echo $hesklang['tickets']; ?></th>
<th><?php echo $hesklang['topen']; ?></th>
<th><?php echo $hesklang['closed_title']; ?></th>
<th><?php echo $hesklang['replies'] . ' (' . $hesklang['all'] . ')'; ?></th>
<th><?php echo $hesklang['replies'] . ' (' . $hesklang['staff'] . ')'; ?></th>
<?php
if ($hesk_settings['time_worked']) {
echo '<th>' . $hesklang['ts'] . '</th>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10) {
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['num_tickets']; ?></b></td>
<td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['all_replies']; ?></b></td>
<td><b><?php echo $totals['staff_replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
<?php
}
foreach ($tickets as $k => $d) {
?>
<tr>
<td><?php echo $cat[$k]; ?></td>
<td><?php echo $d['num_tickets']; ?></td>
<td><?php echo $d['num_tickets'] - $d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<td><?php echo $d['all_replies']; ?></td>
<td><?php echo $d['staff_replies']; ?></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td>' . $d['worked'] . '</td>';
}
?>
</tr>
<?php
}
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['num_tickets']; ?></b></td>
<td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['all_replies']; ?></b></td>
<td><b><?php echo $totals['staff_replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
</table>
<?php
} // END hesk_ticketsByCategory
function hesk_ticketsByUser()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
// Some variables we will need
$tickets = array();
$totals = array('asstickets' => 0, 'resolved' => 0, 'tickets' => 0, 'replies' => 0, 'worked' => 0, 'openedby' => 0);
// Get list of users
$admins = array();
// I. ADMINISTRATORS can view all users
if ($_SESSION['isadmin'] || hesk_checkPermission('can_run_reports_full', 0)) {
// -> get list of users
$res = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` ORDER BY `name` ASC");
// -> populate $admins and $tickets arrays
while ($row = hesk_dbFetchAssoc($res)) {
$admins[$row['id']] = $row['name'];
$tickets[$row['id']] = array(
'asstickets' => 0,
'resolved' => 0,
'tickets' => 0,
'replies' => 0,
'worked' => '',
'openedby' => 0,
);
}
// -> get list of tickets
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt`" . ($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '') . " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins)) . "') AND {$hesk_settings['dt_sql']} GROUP BY `owner`");
// -> update ticket list values
while ($row = hesk_dbFetchAssoc($res)) {
if (!$hesk_settings['time_worked']) {
$row['seconds_worked'] = 0;
}
$tickets[$row['owner']]['asstickets'] += $row['cnt'];
$totals['asstickets'] += $row['cnt'];
$tickets[$row['owner']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['worked'] += $row['seconds_worked'];
}
// -> get list of resolved tickets
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins)) . "') AND `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']} GROUP BY `owner`");
// -> update resolved ticket list values
while ($row = hesk_dbFetchAssoc($res)) {
$tickets[$row['owner']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// -> get number of replies
$res = hesk_dbQuery("SELECT `staffid`, COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `staffid` IN ('" . implode("','", array_keys($admins)) . "') AND {$hesk_settings['dt_sql']} GROUP BY `staffid`");
// -> update number of replies values
while ($row = hesk_dbFetchAssoc($res)) {
$tickets[$row['staffid']]['tickets'] += $row['tcnt'];
$tickets[$row['staffid']]['replies'] += $row['cnt'];
$totals['tickets'] += $row['tcnt'];
$totals['replies'] += $row['cnt'];
}
} // II. OTHER STAFF may only see their own stats
else {
$admins[$_SESSION['id']] = $_SESSION['name'];
// -> get list of tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`" . ($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '') . " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND {$hesk_settings['dt_sql']}");
$row = hesk_dbFetchAssoc($res);
// -> update ticket values
$tickets[$_SESSION['id']]['asstickets'] = $row['cnt'];
$totals['asstickets'] = $row['cnt'];
$tickets[$_SESSION['id']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['worked'] += $row['seconds_worked'];
// -> get list of resolved tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']}");
$row = hesk_dbFetchAssoc($res);
// -> update resolved ticket values
$tickets[$_SESSION['id']]['resolved'] = $row['cnt'];
$totals['resolved'] = $row['cnt'];
// -> get number of replies
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `staffid` = '" . intval($_SESSION['id']) . "' AND {$hesk_settings['dt_sql']}");
$row = hesk_dbFetchAssoc($res);
$tickets[$_SESSION['id']]['tickets'] = $row['tcnt'];
$tickets[$_SESSION['id']]['replies'] = $row['cnt'];
$totals['tickets'] = $row['tcnt'];
$totals['replies'] = $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
// Get total opened by tickets
$res = hesk_dbQuery("SELECT `openedby`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `openedby` IN ('" . implode("','", array_keys($admins) ) . "') AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `openedby`");
// -> update ticket list values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['openedby']]['openedby'] += $row['cnt'];
$totals['openedby'] += $row['cnt'];
}
?>
<table class="table table-striped table-condensed">
<tr>
<th><?php echo $hesklang['user']; ?></th>
<th><?php echo $hesklang['numsub']; ?></th>
<th><?php echo $hesklang['ticass']; ?></th>
<th><?php echo $hesklang['topen']; ?></th>
<th><?php echo $hesklang['closed_title']; ?></th>
<th><?php echo $hesklang['ticall']; ?></th>
<th><?php echo $hesklang['replies']; ?></th>
<?php
if ($hesk_settings['time_worked']) {
echo '<th>' . $hesklang['ts'] . '</th>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10) {
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['openedby']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['asstickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['tickets']; ?></b></td>
<td><b><?php echo $totals['replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
<?php
}
foreach ($tickets as $k => $d) {
?>
<tr>
<td><?php echo $admins[$k]; ?></td>
<td><?php echo $d['openedby']; ?></td>
<td><?php echo $d['asstickets']; ?></td>
<td><?php echo $d['asstickets'] - $d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<td><?php echo $d['tickets']; ?></td>
<td><?php echo $d['replies']; ?></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td>' . $d['worked'] . '</td>';
}
?>
</tr>
<?php
}
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['openedby']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['asstickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['tickets']; ?></b></td>
<td><b><?php echo $totals['replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
</table>
<?php
} // END hesk_ticketsByUser
function hesk_ticketsByMonth()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = MonthsArray($date_from, $date_to);
// Pre-populate date values
foreach ($dt as $month) {
$tickets[$month] = array(
'all' => 0,
'resolved' => 0,
'worked' => '',
);
}
// SQL query for all
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt`" . ($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '') . " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND {$hesk_settings['dt_sql']} GROUP BY `myyear`,`mymonth`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
if (!$hesk_settings['time_worked']) {
$row['seconds_worked'] = 0;
}
$row['mymonth'] = sprintf('%02d', $row['mymonth']);
$tickets[$row['myyear'] . '-' . $row['mymonth'] . '-01']['all'] += $row['cnt'];
$tickets[$row['myyear'] . '-' . $row['mymonth'] . '-01']['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']} GROUP BY `myyear`,`mymonth`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
$row['mymonth'] = sprintf('%02d', $row['mymonth']);
$tickets[$row['myyear'] . '-' . $row['mymonth'] . '-01']['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
?>
<table class="table table-striped table-condensed">
<tr>
<th><?php echo $hesklang['month']; ?></th>
<th><?php echo $hesklang['atik']; ?></th>
<th><?php echo $hesklang['topen']; ?></th>
<th><?php echo $hesklang['closed_title']; ?></th>
<?php
if ($hesk_settings['time_worked']) {
echo '<th>' . $hesklang['ts'] . '</th>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10) {
?>
<tr>
<th><b><?php echo $hesklang['totals']; ?></b></th>
<th><b><?php echo $totals['all']; ?></b></th>
<th><b><?php echo $totals['all'] - $totals['resolved']; ?></b></th>
<th><b><?php echo $totals['resolved']; ?></b></th>
<?php
if ($hesk_settings['time_worked']) {
echo '<th><b>' . $totals['worked'] . '</b></th>';
}
?>
</tr>
<?php
}
foreach ($tickets as $k => $d) {
?>
<tr>
<td><?php echo hesk_dateToString($k, 0, 0, 1); ?></td>
<td><?php echo $d['all']; ?></td>
<td><?php echo $d['all'] - $d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td>' . $d['worked'] . '</td>';
}
?>
</tr>
<?php
}
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $d['worked'] . '</b></td>';
}
?>
</tr>
</table>
<?php
} // END hesk_ticketsByMonth
function hesk_ticketsByDay()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = DateArray($date_from, $date_to);
// Pre-populate date values
foreach ($dt as $day) {
$tickets[$day] = array(
'all' => 0,
'resolved' => 0,
'worked' => '',
);
}
// SQL query for all
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`" . ($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '') . " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
if (!$hesk_settings['time_worked']) {
$row['seconds_worked'] = 0;
}
$tickets[$row['mydt']]['all'] += $row['cnt'];
$tickets[$row['mydt']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE " . ($can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'") . " AND `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 1) AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res)) {
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
?>
<table class="table table-striped table-condensed">
<tr>
<th><?php echo $hesklang['date']; ?></th>
<th><?php echo $hesklang['atik']; ?></th>
<th><?php echo $hesklang['topen']; ?></th>
<th><?php echo $hesklang['closed_title']; ?></th>
<?php
if ($hesk_settings['time_worked']) {
echo '<th>' . $hesklang['ts'] . '</th>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10) {
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
<?php
}
foreach ($tickets as $k => $d) {
?>
<tr>
<td><?php echo hesk_dateToString($k); ?></td>
<td><?php echo $d['all']; ?></td>
<td><?php echo $d['all'] - $d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td>' . $d['worked'] . '</td>';
}
?>
</tr>
<?php
}
?>
<tr>
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<?php
if ($hesk_settings['time_worked']) {
echo '<td><b>' . $totals['worked'] . '</b></td>';
}
?>
</tr>
</table>
<?php
} // END hesk_ticketsByDay
?>
</div>
</div>
</section>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();