Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 

1158 lines
58 KiB

<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
define('WYSIWYG', 1);
define('VALIDATOR', 1);
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/view_attachment_functions.inc.php');
require(HESK_PATH . 'inc/mail_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['as_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['as_email'] = $_REQUEST['email'];
$_SESSION['as_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['as_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['as_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['as_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['as_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['as_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['as_' . $k] = $_REQUEST[$k];
}
}
/* Varibles for coloring the fields in case of errors */
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `active` = '1' ORDER BY `name` ASC");
while ($row = hesk_dbFetchAssoc($result)) {
/* Is this an administrator? */
if ($row['isadmin']) {
$admins[$row['id']] = $row['name'];
continue;
}
/* Not admin, is user allowed to view tickets? */
if (strpos($row['heskprivileges'], 'can_view_tickets') !== false) {
$admins[$row['id']] = $row['name'];
continue;
}
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
// Get categories
$hesk_settings['categories'] = array();
if (hesk_checkPermission('can_submit_any_cat', 0)) {
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
} else {
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE ".hesk_myCategories('id')." ORDER BY `cat_order` ASC");
}
while ($row = hesk_dbFetchAssoc($res)) {
$hesk_settings['categories'][$row['id']] = $row['name'];
}
$number_of_categories = count($hesk_settings['categories']);
if ($number_of_categories == 0) {
$category = 1;
} elseif ($number_of_categories == 1) {
$category = current(array_keys($hesk_settings['categories']));
} else {
$category = isset($_GET['catid']) ? hesk_REQUEST('catid'): hesk_REQUEST('category');
// Force the customer to select a category?
if (!isset($hesk_settings['categories'][$category])) {
return print_select_category($number_of_categories);
}
}
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 5");
$show = hesk_dbFetchAssoc($showRs);
$show_quick_help = $show['show'];
?>
<ol class="breadcrumb">
<li><a href="admin_main.php"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<?php if ($number_of_categories > 1): ?>
<li><a href="new_ticket.php"><?php echo $hesklang['nti2']; ?></a></li>
<li class="active"><?php echo $hesk_settings['categories'][$category]; ?></li>
<?php else: ?>
<li class="active"><?php echo $hesklang['nti2']; ?></li>
<?php endif; ?>
</ol>
<section class="content">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
if ($show_quick_help): ?>
<div class="box">
<div class="box-header with-border">
<h1 class="box-title">
<?php echo $hesklang['quick_help']; ?>
</h1>
<div class="box-tools pull-right">
<button type="button" class="btn btn-box-tool" data-widget="collapse">
<i class="fa fa-minus"></i>
</button>
</div>
</div>
<div class="box-body">
<p><?php echo $hesklang['nti3']; ?></p>
<br>
<p><?php echo $hesklang['req_marked_with']; ?> <span class="important">*</span></p>
</div>
</div>
<?php endif; ?>
<div class="box">
<div class="box-header with-border">
<h1 class="box-title">
<?php echo $hesklang['nti2']; ?>
</h1>
<div class="box-tools pull-right">
<button type="button" class="btn btn-box-tool" data-widget="collapse">
<i class="fa fa-minus"></i>
</button>
</div>
</div>
<div class="box-body">
<!-- START FORM -->
<?php if ($modsForHesk_settings['rich_text_for_tickets']): ?>
<script type="text/javascript">
/* <![CDATA[ */
tinyMCE.init({
mode: "textareas",
editor_selector: "htmlEditor",
elements: "content",
theme: "advanced",
convert_urls: false,
theme_advanced_buttons1: "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
theme_advanced_buttons2: "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup,code",
theme_advanced_buttons3: "",
theme_advanced_toolbar_location: "top",
theme_advanced_toolbar_align: "left",
theme_advanced_statusbar_location: "bottom",
theme_advanced_resizing: true
});
/* ]]> */
</script>
<?php endif;
$onsubmit = '';
if ($modsForHesk_settings['rich_text_for_tickets']) {
$onsubmit = 'onsubmit="return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"';
}
?>
<form role="form" class="form-horizontal" method="post" action="admin_submit_ticket.php" name="form1"
enctype="multipart/form-data" <?php echo $onsubmit; ?>>
<?php if ($hesk_settings['can_sel_lang']) { ?>
<div class="form-group">
<label for="customerLanguage" class="col-sm-3 control-label"><?php echo $hesklang['chol']; ?>:&nbsp;<span
class="important">*</span></label>
<div class="col-sm-9">
<select name="customerLanguage" id="customerLanguage" class="form-control">
<?php hesk_listLanguages(); ?>
</select>
</div>
</div>
<?php } ?>
<!-- Contact info -->
<?php
$has_error = '';
if (in_array('name', $_SESSION['iserror'])) {
$has_error = 'has-error';
}?>
<div class="form-group <?php echo $has_error; ?>">
<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?><span
class="important">*</span></label>
<div class="col-sm-9">
<input type="text" class="form-control" name="name" size="40" maxlength="30"
value="<?php if (isset($_SESSION['as_name'])) {
echo stripslashes(hesk_input($_SESSION['as_name']));
} else if (isset($_GET['name'])) {
echo hesk_GET('name');
} ?>"
data-error="<?php echo htmlspecialchars($hesklang['enter_your_name']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['name']); ?>" required>
<div class="help-block with-errors"></div>
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label">
<?php
echo $hesklang['email'];
if ($hesk_settings['require_email']) {
echo '<span class="important">*</span>';
}
?>
</label>
<div class="col-sm-9">
<input type="text" class="form-control" name="email" size="40" maxlength="1000" id="email"
value="<?php if (isset($_SESSION['as_email'])) {
echo stripslashes(hesk_input($_SESSION['as_email']));
} else if (isset($_GET['email'])) {
echo hesk_GET('email');
} ?>" <?php if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:Javascript:hesk_suggestEmail(\'email\', \'email_suggestions\', 1, 1)"';
} ?>
placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"
onkeyup="disableIfEmpty('email','notify-email')"
<?php if ($hesk_settings['require_email']) {echo 'data-error="'.htmlspecialchars($hesklang['enter_valid_email']).'" required';} ?>>
<div class="help-block with-errors"></div>
</div>
</div>
<div id="email_suggestions"></div>
<!-- Priority -->
<?php
$has_error = '';
if (in_array('priority', $_SESSION['iserror'])) {
$has_error = 'has-error';
} ?>
<div class="form-group <?php echo $has_error; ?>">
<label for="priority" class="col-sm-3 control-label"><?php echo $hesklang['priority']; ?><span
class="important">*</span></label>
<div class="col-sm-9">
<select name="priority" class="form-control"
pattern="[0-9]+"
data-error="<?php echo htmlspecialchars($hesklang['sel_app_priority']); ?>"
required>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 3)
|| (isset($_GET['priority']) && $_GET['priority'] == 3)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 2)
|| (isset($_GET['priority']) && $_GET['priority'] == 2)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 1)
|| (isset($_GET['priority']) && $_GET['priority'] == 1)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['high']; ?></option>
<option value="0" <?php
if ((isset($_SESSION['as_priority']) && $_SESSION['as_priority'] == 0)
|| (isset($_GET['priority']) && $_GET['priority'] == 0)
) {
echo 'selected="selected"';
} ?>><?php echo $hesklang['critical']; ?></option>
</select>
<div class="help-block with-errors"></div>
</div>
</div>
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0 && hesk_is_custom_field_in_category($k, $category)) {
if ($v['req'] == 2) {
$v['req']= '<span class="important">*</span>';
$required_attribute = 'data-error="' . $hesklang['this_field_is_required'] . '" required';
} else {
$v['req'] = '';
$required_attribute = '';
}
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["as_$k"]) && is_array($_SESSION["as_$k"])) {
foreach ($_SESSION["as_$k"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["as_$k"])) {
$k_value = stripslashes(hesk_input($_SESSION["as_$k"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '"><label class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] .'</label><div align="left" class="col-sm-9">';
foreach ($v['value']['radio_options'] as $option) {
if (strlen($k_value) == 0) {
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked' : '';
} elseif ($k_value == $option) {
$k_value = $option;
$checked = 'checked';
} else {
$checked = '';
}
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '<div class="radio">
<label>
<input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . $required_attribute . '>
' . $option . '
</label>
</div>';
}
echo '
<div class="help-block with-errors"></div>
</div>
</div>';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $required_attribute . '>';
// Show "Click to select"?
if (!empty($v['value']['show_select'])) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
foreach ($v['value']['select_options'] as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="help-block with-errors"></div></div></div>';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '"><label class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
foreach ($v['value']['checkbox_options'] as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked';
} else {
$checked = '';
}
echo '<div class="checkbox"><label><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . $required_attribute . '> ' . $option . '</label></div>';
}
echo '
<div class="help-block with-errors"></div></div></div>';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>
<div class="help-block with-errors"></div></div></div>';
break;
case 'date':
if ($required_attribute != '') {
$required_attribute .= ' pattern="[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])"';
}
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '
<div class="form-group' . $cls . '">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
value="' . $k_value . '" ' . $required_attribute . '>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $v['name']);
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 1'.($v['value']['multiple'] ? ',1' : '').')"' : '';
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" value="' . $k_value . '" '.$suggest.$required_attribute.'>
<div class="help-block with-errors"></div>
</div>
</div><div id="'.$k.'_suggestions"></div>';
break;
// Hidden and read-only should work the same as text
case 'hidden':
case 'readonly':
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0 || isset($_SESSION["as_$k"])) {
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $v['value']['default_value'] . '" ' . $cls . $required_attribute . '>
<div class="help-block with-errors"></div>
</div>
</div>';
}
}
}
// Lets handle ticket templates
$can_options = '';
// Get ticket templates from the database
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` ORDER BY `tpl_order` ASC");
// If we have any templates print them out
if (hesk_dbNumRows($res)) {
?>
<script language="javascript" type="text/javascript"><!--
// -->
var myMsgTxt = new Array();
var mySubjectTxt = new Array();
myMsgTxt[0] = '';
mySubjectTxt[0] = '';
<?php
while ($mysaved = hesk_dbFetchRow($res))
{
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
if ($modsForHesk_settings['rich_text_for_tickets']) {
$theMessage = hesk_html_entity_decode($mysaved[2]);
$theMessage = addslashes($theMessage);
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", $theMessage)."';\n";
} else {
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
}
echo 'mySubjectTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[1]))."';\n";
}
?>
function setMessage(msgid) {
var useHtmlEditor = <?php echo $modsForHesk_settings['rich_text_for_tickets']; ?>;
var myMsg = myMsgTxt[msgid];
var mySubject = mySubjectTxt[msgid];
if (myMsg == '') {
if (document.form1.mode[1].checked) {
if (useHtmlEditor) {
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, '');
}
else {
$('#message').val('');
}
$('#subject').val('');
}
return true;
}
if (document.getElementById) {
if (document.getElementById('moderep').checked) {
if (useHtmlEditor) {
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, myMsg);
} else {
myMsg = $('<textarea />').html(myMsg).text();
$('#message').val(myMsg).trigger('input');
}
mySubject = $('<textarea />').html(mySubject).text();
$('#subject').val(mySubject).trigger('input');
}
else {
if (useHtmlEditor) {
var oldMsg = tinymce.get("message").getContent();
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, oldMsg + myMsg);
} else {
var oldMsg = document.getElementById('message').value;
var theMsg = $('<textarea />').html(oldMsg + myMsg).text();
$('#message').val(theMsg).trigger('input');
}
if (document.getElementById('subject').value == '') {
mySubject = $('<textarea />').html(mySubject).text();
$('#subject').val(mySubject).trigger('input');
}
}
}
else {
if (document.form1.mode[0].checked) {
document.form1.message.value = myMsg;
document.form1.subject.value = mySubject;
}
else {
var oldMsg = document.form1.message.value;
document.form1.message.value = oldMsg + myMsg;
if (document.form1.subject.value == '') {
document.form1.subject.value = mySubject;
}
}
}
}
//-->
</script>
<?php
} // END fetchrows
// Print templates
if (strlen($can_options)) {
?>
<div class="form-group">
<label for="modeadd" class="col-sm-3 control-label"><?php echo $hesklang['ticket_tpl']; ?></label>
<div class="col-sm-9">
<div class="radio">
<label><input type="radio" name="mode" id="modeadd" value="1"
checked="checked"> <?php echo $hesklang['madd']; ?></label>
</div>
<div class="radio">
<label><input type="radio" name="mode" id="moderep" value="0"/> <?php echo $hesklang['mrep']; ?></label>
</div>
<?php echo hesk_checkPermission('can_man_ticket_tpl', 0) ? '(<a href="manage_ticket_templates.php">' . $hesklang['ticket_tpl_man'] . '</a>)' : ''; ?>
</div>
</div>
<div class="form-group">
<label for="saved_replies" class="col-sm-3 control-label"><?php echo $hesklang['select_ticket_tpl']; ?></label>
<div class="col-sm-9">
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?> -</option>
<?php echo $can_options; ?>
</select>
</div>
</div>
<?php
} // END printing templates
elseif (hesk_checkPermission('can_man_ticket_tpl', 0)) {
?>
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<a href="manage_ticket_templates.php"><?php echo $hesklang['ticket_tpl_man']; ?></a>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="due-date" class="col-sm-3 control-label"><?php echo $hesklang['due_date']; ?></label>
<div class="col-sm-9">
<input class="form-control datepicker" name="due-date" placeholder="<?php echo htmlspecialchars($hesklang['due_date']); ?>"
value="<?php if (isset($_GET['due_date'])) { echo $_GET['due_date']; } ?>">
<span class="help-block"><?php echo $hesklang['date_format']; ?></span>
</div>
</div>
<?php
$has_error = '';
if (in_array('subject', $_SESSION['iserror'])) {
$has_error = 'has-error';
}
$red_star = '';
$validator = '';
if ($hesk_settings['require_subject'] == 1) {
$red_star = '<span class="important">*</span>';
$validator = 'data-error="' . htmlspecialchars($hesklang['enter_subject']) . '"" required';
}
?>
<div class="form-group <?php echo $has_error; ?>">
<label for="subject" class="col-sm-3 control-label">
<?php
echo $hesklang['subject'];
echo $red_star;
?>
</label>
<div class="col-sm-9">
<span id="HeskSub"><input class="form-control" type="text" name="subject" id="subject" size="40" maxlength="40"
value="<?php if (isset($_SESSION['as_subject']) || isset($_GET['subject'])) {
echo stripslashes(hesk_input($_SESSION['as_subject']));
} ?>" placeholder="<?php echo htmlspecialchars($hesklang['subject']); ?>"
<?php echo $validator; ?>></span>
<div class="help-block with-errors"></div>
</div>
</div>
<?php
$has_error = '';
if (in_array('message', $_SESSION['iserror'])) {
$has_error = 'has-error';
}
$red_star = '';
$validator = '';
if ($hesk_settings['require_message'] == 1) {
$red_star = '<span class="important">*</span>';
$validator = 'data-error="' . htmlspecialchars($hesklang['enter_message']) . '"" required';
}
?>
<div class="form-group <?php echo $has_error; ?>" id="message-group">
<label for="subject" class="col-sm-3 control-label">
<?php
echo $hesklang['message'];
echo $red_star;
?>
</label>
<div class="col-sm-9">
<span id="HeskMsg">
<textarea class="form-control htmlEditor" name="message" id="message" rows="12" cols="60"
placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>"
<?php echo $validator; ?>><?php if (isset($_SESSION['as_message'])) {
echo stripslashes(hesk_input($_SESSION['as_message']));
} ?></textarea>
</span>
<div class="help-block with-errors" id="message-help-block"></div>
</div>
</div>
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 1 && hesk_is_custom_field_in_category($k, $category)) {
if ($v['req'] == 2) {
$v['req']= '<span class="important">*</span>';
$required_attribute = 'data-error="' . $hesklang['this_field_is_required'] . '" required';
} else {
$v['req'] = '';
$required_attribute = '';
}
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["as_$k"]) && is_array($_SESSION["as_$k"])) {
foreach ($_SESSION["as_$k"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["as_$k"])) {
$k_value = stripslashes(hesk_input($_SESSION["as_$k"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '"><label class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label><div align="left" class="col-sm-9">';
foreach ($v['value']['radio_options'] as $option) {
if (strlen($k_value) == 0) {
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked' : '';
} elseif ($k_value == $option) {
$k_value = $option;
$checked = 'checked';
} else {
$checked = '';
}
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
echo '<div class="radio"><label><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $required_attribute . '> ' . $option . '</label></div>';
}
echo '<div class="help-block with-errors"></div></div></div>';
break;
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $required_attribute . '>';
// Show "Click to select"?
if (!empty($v['value']['show_select'])) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
foreach ($v['value']['select_options'] as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select><div class="help-block with-errors"></div></div></div>';
break;
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '"><label class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label><div align="left" class="col-sm-9">';
foreach ($v['value']['checkbox_options'] as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked';
} else {
$checked = '';
}
echo '<div class="checkbox"><label><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $required_attribute . '> ' . $option . '</label></div>';
}
echo '<div class="help-block with-errors"></div></div></div>';
break;
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group' . $cls . '">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>
<div class="help-block with-errors"></div></div>
</div>';
break;
case 'date':
if ($required_attribute != '') {
$required_attribute .= ' pattern="[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])"';
}
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '
<div class="form-group' . $cls . '">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
value="' . $k_value . '" ' . $required_attribute . '>
<div class="help-block with-errors"></div>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 1'.($v['value']['multiple'] ? ',1' : '').')"' : '';
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" value="' . $k_value . '" '.$suggest.' ' . $required_attribute . '>
<div class="help-block with-errors"></div>
</div>
</div><div id="'.$k.'_suggestions"></div>';
break;
case 'hidden':
case 'readonly':
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
if (strlen($k_value) != 0 || isset($_SESSION["as_$k"])) {
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $v['value']['default_value'] . '" ' . $required_attribute . '>
<div class="help-block with-errors"></div>
</div>
</div>';
}
}
}
/* end custom after */
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="control-label col-sm-3"><?php echo $hesklang['attachments']; ?>:</label>
<div class="col-sm-9">
<?php build_dropzone_markup(true); ?>
</div>
</div>
<?php
display_dropzone_field($hesk_settings['hesk_url'] . '/internal-api/ticket/upload-attachment.php');
}
if (!isset($_SESSION['as_notify'])) {
$_SESSION['as_notify'] = $_SESSION['notify_customer_new'] ? 1 : 0;
}
?>
<div class="form-group">
<label class="col-sm-3 control-label"><?php echo $hesklang['addop']; ?>:</label>
<div class="col-sm-9">
<label><input type="checkbox" id="notify-email" name="notify"
value="1" <?php echo empty($_SESSION['as_notify']) ? '' : 'checked="checked"'; ?> /> <?php echo $hesklang['seno']; ?>
</label><br>
<label><input type="checkbox" name="show"
value="1" <?php echo (!isset($_SESSION['as_show']) || !empty($_SESSION['as_show'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['otas']; ?>
</label>
</div>
</div>
<?php
if (hesk_checkPermission('can_assign_others',0))
{
$has_error = '';
if (in_array('owner',$_SESSION['iserror'])) {
$has_error = 'has-error';
}
?>
<div class="form-group <?php echo $has_error; ?>">
<label for="owner" class="col-sm-3 control-label"><?php echo $hesklang['asst2']; ?>:</label>
<div class="col-sm-9">
<select class="form-control" name="owner" >
<option value="-1"> &gt; <?php echo $hesklang['unas']; ?> &lt; </option>
<?php
if ($hesk_settings['autoassign'])
{
echo '<option value="-2"> &gt; ' . $hesklang['aass'] . ' &lt; </option>';
}
$owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : 0;
foreach ($admins as $k=>$v)
{
if ($k == $owner)
{
echo '<option value="'.$k.'" selected="selected">'.$v.'</option>';
}
else
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
}
?>
</select>
</div>
</div>
<?php
}
elseif (hesk_checkPermission('can_assign_self',0))
{
$checked = (!isset($_SESSION['as_owner']) || !empty($_SESSION['as_owner'])) ? 'checked="checked"' : '';
?>
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<label><input type="checkbox" name="assing_to_self" value="1" <?php echo $checked; ?> /> <?php echo $hesklang['asss2']; ?></label>
</div>
</div>
<?php
}
if ($modsForHesk_settings['request_location']):
?>
<div class="form-group">
<label for="location" class="col-md-3 control-label"><?php echo $hesklang['location_colon']; ?></label>
<div class="col-sm-9">
<p id="console"><?php echo $hesklang['requesting_location_ellipsis']; ?></p>
<div id="map" style="height: 300px; display:none">
</div>
</div>
</div>
<?php endif; ?>
<!-- Submit -->
<div class="form-group">
<div class="col-sm-9 col-sm-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input type="hidden" name="category" value="<?php echo $category; ?>">
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default">
</div>
</div>
</form>
</div>
</div>
</section>
<script>
buildValidatorForTicketSubmission("form1",
"<?php echo addslashes($hesklang['select_at_least_one_value']); ?>");
</script>
</div>
</div>
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location']) {
echo '
<script>
requestUserLocation("' . $hesklang['your_current_location'] . '", "' . $hesklang['unable_to_determine_location'] . '");
</script>
';
}
// Set the message in the actual text box if rich text is enabled
if ($modsForHesk_settings['rich_text_for_tickets']) {
$message = hesk_SESSION('as_message', '');
echo "
<script>
tinymce.get('message').setContent('');
tinymce.get('message').execCommand('mceInsertRawHTML', false, '".$message."');
</script>
";
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_select_category($number_of_categories) {
global $hesk_settings, $hesklang;
// A category needs to be selected
if (isset($_GET['category']) && empty($_GET['category'])) {
hesk_process_messages($hesklang['sel_app_cat'],'NOREDIRECT','NOTICE');
}
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<section class="content">
<div class="box">
<div class="box-header with-border">
<h1 class="box-title">
<?php echo $hesklang['select_category_staff']; ?>
</h1>
</div>
<div class="box-body">
<div class="select_category">
<?php
// Print a select box if number of categories is large
if ($number_of_categories > $hesk_settings['cat_show_select'])
{
?>
<form action="new_ticket.php" method="get">
<select name="category" id="select_category" class="form-control">
<?php
if ($hesk_settings['select_cat'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($hesk_settings['categories'] as $k=>$v)
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
?>
</select>
&nbsp;<br />
<div style="text-align:center">
<input type="submit" value="<?php echo $hesklang['c2c']; ?>" class="btn btn-default">
</div>
</form>
<?php
}
// Otherwise print quick links
else
{
// echo '<li><a href="new_ticket.php?a=add&amp;category='.$k.'">&raquo; '.$v.'</a></li>';
$new_row = 1;
foreach ($hesk_settings['categories'] as $k=>$v):
if ($new_row == 1) {
echo '<div class="row">';
$new_row = -1;
}
?>
<div class="col-md-5 col-sm-12 <?php if ($new_row == -1) {echo 'col-md-offset-1';} ?>">
<a href="new_ticket.php?a=add&category=<?php echo $k; ?>" class="button-link">
<div class="panel panel-default">
<div class="panel-body">
<div class="row">
<div class="col-xs-12">
<?php echo $v; ?>
</div>
</div>
</div>
</div>
</a>
</div>
<?php
$new_row++;
if ($new_row == 1) {
echo '</div>';
}
endforeach;
}
?>
</div>
</div>
</div>
</section>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // END print_select_category()