Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.1 from 26th February 2015
* Author: Klemen Stirn
* Website: https://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php');
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
$modsForHesk_settings = mfh_getSettings();
/* Check permissions for this feature */
if (hesk_checkPermission('can_change_cat', 0)) {
hesk_checkPermission('can_change_own_cat');
}
/* A security check */
hesk_token_check('POST');
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
/* Category ID */
$category = intval(hesk_POST('category', -1));
if ($category < 1) {
hesk_process_messages($hesklang['incat'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999), 'NOTICE');
}
/* Get new category details */
$res = hesk_dbQuery("SELECT `name`,`autoassign` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='{$category}' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
hesk_error("$hesklang[int_error]: $hesklang[kb_cat_inv].");
}
$row = hesk_dbFetchAssoc($res);
/* Should tickets in new category be auto-assigned if necessary? */
if (!$row['autoassign']) {
$hesk_settings['autoassign'] = false;
}
/* Is user allowed to view tickets in new category? */
$category_ok = hesk_okCategory($category, 0);
// Is user allowed to move tickets to this category?
if (!$category_ok && !hesk_checkPermission('can_submit_any_cat', 0)) {
hesk_process_messages($hesklang['noauth_move'],'admin_main.php');
}
/* Get details about the original ticket */
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($res);
/* Log that ticket is being moved */
$history = sprintf($hesklang['thist1'], hesk_date(), $row['name'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
/* Is the ticket assigned to someone? If yes, check that the user has access to category or change to unassigned */
$need_to_reassign = 0;
if ($ticket['owner']) {
if ($ticket['owner'] == $_SESSION['id'] && !$category_ok) {
$need_to_reassign = 1;
} else {
$res = hesk_dbQuery("SELECT `isadmin`,`categories` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . intval($ticket['owner']) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
$need_to_reassign = 1;
} else {
$tmp = hesk_dbFetchAssoc($res);
if (!hesk_okCategory($category, 0, $tmp['isadmin'], explode(',', $tmp['categories']))) {
$need_to_reassign = 1;
}
}
}
}
/* Reassign automatically if possible */
if ($need_to_reassign || !$ticket['owner']) {
$need_to_reassign = 1;
$autoassign_owner = hesk_autoAssignTicket($category);
if ($autoassign_owner) {
$ticket['owner'] = $autoassign_owner['id'];
$history .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
} else {
$ticket['owner'] = 0;
}
}
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `category`='" . intval($category) . "', `owner`='" . intval($ticket['owner']) . "' , `history`=CONCAT(`history`,'" . hesk_dbEscape($history) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
$ticket['category'] = $category;
/* --> Prepare message */
// 1. Generate the array with ticket info that can be used in emails
$info = array(
'email' => $ticket['email'],
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => $ticket['name'],
'lastreplier' => $ticket['lastreplier'],
'subject' => $ticket['subject'],
'message' => $ticket['message'],
'attachments' => $ticket['attachments'],
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
'id' => $ticket['id'],
);
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v) {
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
/* Need to notify any staff? */
/* --> From autoassign? */
if ($need_to_reassign && !empty($autoassign_owner['email'])) {
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you', $modsForHesk_settings);
} /* --> No autoassign, find and notify appropriate staff */
elseif (!$ticket['owner']) {
hesk_notifyStaff('category_moved', "`notify_new_unassigned`='1' AND `id`!=" . intval($_SESSION['id']), $modsForHesk_settings);
}
/* Is the user allowed to view tickets in the new category? */
if ($category_ok) {
/* Ticket has an owner */
if ($ticket['owner']) {
/* Staff is owner or can view tickets assigned to others */
if ($ticket['owner'] == $_SESSION['id'] || hesk_checkPermission('can_view_ass_others', 0)) {
hesk_process_messages($hesklang['moved_to'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999), 'SUCCESS');
} else {
hesk_process_messages($hesklang['moved_to'], 'admin_main.php', 'SUCCESS');
}
} /* Ticket is unassigned, staff can view unassigned tickets */
elseif (hesk_checkPermission('can_view_unassigned', 0)) {
hesk_process_messages($hesklang['moved_to'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999), 'SUCCESS');
} /* Ticket is unassigned, staff cannot view unassigned tickets */
else {
hesk_process_messages($hesklang['moved_to'], 'admin_main.php', 'SUCCESS');
}
} else {
hesk_process_messages($hesklang['moved_to'], 'admin_main.php', 'SUCCESS');
}
?>