Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
define('VALIDATOR', 1);
define('PAGE_TITLE', 'ADMIN_CANNED');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/mail_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
$modsForHesk_settings = mfh_getSettings();
/* Check permissions for this feature */
hesk_checkPermission('can_man_ticket_tpl');
// Define required constants
define('LOAD_TABS', 1);
if ($modsForHesk_settings['rich_text_for_tickets']) {
define('WYSIWYG', 1);
}
/* What should we do? */
if ($action = hesk_REQUEST('a')) {
if (defined('HESK_DEMO')) {
hesk_process_messages($hesklang['ddemo'], 'manage_ticket_templates.php', 'NOTICE');
} elseif ($action == 'new') {
new_saved();
} elseif ($action == 'edit') {
edit_saved();
} elseif ($action == 'remove') {
remove();
} elseif ($action == 'order') {
order_saved();
}
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<script language="javascript" type="text/javascript"><!--
function confirm_delete() {
if (confirm('<?php echo hesk_makeJsString($hesklang['delete_tpl']); ?>')) {
return true;
}
else {
return false;
}
}
//-->
</script>
<?php
// Get canned responses from database
$result = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'ticket_templates` ORDER BY `tpl_order` ASC');
$options = '';
$javascript_messages = '';
$javascript_titles = '';
$i = 1;
$j = 0;
$num = hesk_dbNumRows($result);
?>
<section class="content">
<div class="box">
<div class="box-header with-border">
<h1 class="box-title">
<?php echo $hesklang['saved_ticket_tpl']; ?>
</h1>
<div class="box-tools pull-right">
<button type="button" class="btn btn-box-tool" data-widget="collapse">
<i class="fa fa-minus"></i>
</button>
</div>
</div>
<div class="box-body">
<?php if ($num < 1) {
echo '<p>' . $hesklang['no_ticket_tpl'] . '</p>';
} else {
?>
<table class="table table-hover">
<thead>
<tr>
<th><?php echo $hesklang['ticket_tpl_title']; ?></th>
<th><?php echo $hesklang['opt']; ?></th>
</tr>
</thead>
<tbody>
<?php
while ($mysaved = hesk_dbFetchAssoc($result)) {
$j++;
$color = '';
if (isset($_SESSION['canned']['selcat2']) && $mysaved['id'] == $_SESSION['canned']['selcat2']) {
$color = 'success';
unset($_SESSION['canned']['selcat2']);
}
$options .= '<option class="form-control" value="' . $mysaved['id'] . '"';
$options .= (isset($_SESSION['canned']['id']) && $_SESSION['canned']['id'] == $mysaved['id']) ? ' selected="selected" ' : '';
$options .= '>' . $mysaved['title'] . '</option>';
if ($modsForHesk_settings['rich_text_for_tickets']) {
$theMessage = html_entity_decode($mysaved['message']);
$theMessage = addslashes($theMessage);
$javascript_messages .= 'myMsgTxt[' . $mysaved['id'] . ']=\'' . str_replace("\r\n", "\\r\\n' + \r\n'", $theMessage) . "';\n";
} else {
$javascript_messages .= 'myMsgTxt[' . $mysaved['id'] . ']=\'' . str_replace("\r\n", "\\r\\n' + \r\n'", addslashes($mysaved['message'])) . "';\n";
}
$javascript_titles .= 'myTitle[' . $mysaved['id'] . ']=\'' . addslashes($mysaved['title']) . "';\n";
echo '
<tr>
<td>' . $mysaved['title'] . '</td>
<td class="text-left">
';
if ($num > 1) {
if ($j == 1) {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />
<a href="manage_ticket_templates.php?a=order&amp;replyid=' . $mysaved['id'] . '&amp;move=15&amp;token=' . hesk_token_echo(0) . '">
<i class="fa fa-arrow-down icon-link green" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['move_dn'] . '"></i></a>';
} elseif ($j == $num) {
echo '<a href="manage_ticket_templates.php?a=order&amp;replyid=' . $mysaved['id'] . '&amp;move=-15&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-up icon-link green" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['move_up'] . '"></i></a> <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
} else {
echo '
<a href="manage_ticket_templates.php?a=order&amp;replyid=' . $mysaved['id'] . '&amp;move=-15&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-up icon-link green" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['move_up'] . '"></i></a>
<a href="manage_ticket_templates.php?a=order&amp;replyid=' . $mysaved['id'] . '&amp;move=15&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-arrow-down icon-link green" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['move_dn'] . '"></i></a>
';
}
} else {
echo '';
}
echo '
<a href="manage_ticket_templates.php?a=remove&amp;id=' . $mysaved['id'] . '&amp;token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['delete'] . '"></i></a></td>
</tr>
';
} // End while
?>
</tbody>
</table>
<?php
}
?>
</div>
</div>
<div class="box">
<div class="box-header with-border">
<h1 class="box-title">
<?php echo $hesklang['new_ticket_tpl']; ?>
<a href="javascript:void(0)"
onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['ticket_tpl_intro']); ?>')"><i
class="fa fa-question-circle settingsquestionmark"></i></a>
</h1>
<div class="box-tools pull-right">
<button type="button" class="btn btn-box-tool" data-widget="collapse">
<i class="fa fa-minus"></i>
</button>
</div>
</div>
<div class="box-body">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
$onsubmit = '';
if ($modsForHesk_settings['rich_text_for_tickets']) {
$onsubmit = 'onsubmit="return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"';
}
?>
<form class="form-horizontal" action="manage_ticket_templates.php" method="post" name="form1" role="form" data-toggle="validator" <?php echo $onsubmit; ?>>
<?php
if ($num > 0) {
?>
<div class="form-group">
<div class="col-sm-12">
<div class="row">
<div class="col-sm-12">
<div class="radio">
<label>
<input type="radio" name="a"
value="new" <?php echo (!isset($_SESSION['canned']['what']) || $_SESSION['canned']['what'] != 'EDIT') ? 'checked=' : ''; ?>>
<?php echo $hesklang['ticket_tpl_add']; ?>
</label>
</div>
</div>
</div>
<div class="row">
<div class="col-sm-6">
<div class="radio">
<label>
<input type="radio" name="a"
value="edit" <?php echo (isset($_SESSION['canned']['what']) && $_SESSION['canned']['what'] == 'EDIT') ? 'checked' : ''; ?>>
<?php echo $hesklang['ticket_tpl_edit']; ?>
</label>
</div>
</div>
<div class="col-sm-6">
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?>-
</option><?php echo $options; ?></select>
</div>
</div>
</div>
</div>
<?php
} else {
echo '<p><input type="hidden" name="a" value="new" /> ' . $hesklang['ticket_tpl_add'] . '</label></p>';
}
?>
<div class="form-group">
<label for="name" class="col-sm-2 control-label"><?php echo $hesklang['ticket_tpl_title']; ?></label>
<div class="col-sm-10">
<span id="HeskTitle">
<input id="subject" class="form-control" type="text" name="name" size="40" maxlength="50"
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['ticket_tpl_title']); ?>"
<?php if (isset($_SESSION['canned']['name'])) {
echo ' value="' . stripslashes($_SESSION['canned']['name']) . '" ';
} ?> required>
</span>
<div class="help-block with-errors"></div>
</div>
</div>
<div class="form-group" id="message-group">
<label for="msg" class="col-sm-2 control-label"><?php echo $hesklang['message']; ?></label>
<div class="col-sm-10">
<span id="HeskMsg">
<textarea id="message" class="form-control htmlEditor"
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>" name="msg"
rows="15" cols="70" required><?php
if (isset($_SESSION['canned']['msg'])) {
if ($modsForHesk_settings['rich_text_for_tickets']) {
echo $_SESSION['canned']['msg'];
} else {
echo stripslashes($_SESSION['canned']['msg']);
}
}
?></textarea>
</span>
<div class="help-block with-errors" id="message-help-block"></div>
</div>
</div>
<div class="form-group">
<div class="col-sm-10 col-sm-offset-2">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
<input type="submit" value="<?php echo $hesklang['save_ticket_tpl']; ?>" class="btn btn-default">
</div>
</div>
</form>
</div>
</div>
</section>
<?php if ($modsForHesk_settings['rich_text_for_tickets']): ?>
<script type="text/javascript">
/* <![CDATA[ */
tinyMCE.init({
mode: "textareas",
editor_selector: "htmlEditor",
elements: "content",
theme: "advanced",
convert_urls: false,
theme_advanced_buttons1: "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
theme_advanced_buttons2: "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup,code",
theme_advanced_buttons3: "",
theme_advanced_toolbar_location: "top",
theme_advanced_toolbar_align: "left",
theme_advanced_statusbar_location: "bottom",
theme_advanced_resizing: true
});
/* ]]> */
</script>
<?php endif; ?>
<script language="javascript" type="text/javascript"><!--
// -->
var myMsgTxt = new Array();
var myTitle = new Array();
myMsgTxt[0] = '';
myTitle[0] = '';
<?php
echo $javascript_titles;
echo $javascript_messages;
?>
function setMessage(msgid) {
var useHtmlEditor = <?php echo $modsForHesk_settings['rich_text_for_tickets']; ?>;
var myMsg = myMsgTxt[msgid];
var mySubject = myTitle[msgid];
if (myMsg == '') {
if (useHtmlEditor) {
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, '');
}
else {
$('#message').val('');
}
$('#subject').val('');
return true;
}
if (document.getElementById) {
if (useHtmlEditor) {
tinymce.get("message").setContent('');
tinymce.get("message").execCommand('mceInsertRawHTML', false, myMsg);
} else {
myMsg = $('<textarea />').html(myMsg).text();
$('#message').val(myMsg).trigger('input');
}
mySubject = $('<textarea />').html(mySubject).text();
$('#subject').val(mySubject).trigger('input');
}
else {
document.form1.message.value = myMsg;
document.form1.subject.value = mySubject;
}
if (msgid == 0) {
document.form1.a[0].checked = true;
} else {
document.form1.a[1].checked = true;
}
}
//-->
</script>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function edit_saved()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check('POST');
$hesk_error_buffer = '';
$id = intval(hesk_POST('saved_replies')) or $hesk_error_buffer .= '<li>' . $hesklang['sel_ticket_tpl'] . '</li>';
$savename = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
$msg = hesk_input(hesk_POST('msg')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
$msg = preg_replace('/\R/u', "\r\n", $msg);
$_SESSION['canned']['what'] = 'EDIT';
$_SESSION['canned']['id'] = $id;
$_SESSION['canned']['name'] = $savename;
$_SESSION['canned']['msg'] = $msg;
/* Any errors? */
if (strlen($hesk_error_buffer)) {
$hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
hesk_process_messages($hesk_error_buffer, 'manage_ticket_templates.php?saved_replies=' . $id);
}
$result = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` SET `title`='" . hesk_dbEscape($savename) . "',`message`='" . hesk_dbEscape($msg) . "' WHERE `id`='" . intval($id) . "'");
unset($_SESSION['canned']['what']);
unset($_SESSION['canned']['id']);
unset($_SESSION['canned']['name']);
unset($_SESSION['canned']['msg']);
hesk_process_messages($hesklang['ticket_tpl_saved'], 'manage_ticket_templates.php?saved_replies=' . $id, 'SUCCESS');
} // End edit_saved()
function new_saved()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check('POST');
$hesk_error_buffer = '';
$savename = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_title'] . '</li>';
$msg = hesk_input(hesk_POST('msg')) or $hesk_error_buffer .= '<li>' . $hesklang['ent_ticket_tpl_msg'] . '</li>';
// Avoid problems with utf-8 newline chars in Javascript code, detect and remove them
$msg = preg_replace('/\R/u', "\r\n", $msg);
$_SESSION['canned']['what'] = 'NEW';
$_SESSION['canned']['name'] = $savename;
$_SESSION['canned']['msg'] = $msg;
/* Any errors? */
if (strlen($hesk_error_buffer)) {
$hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
hesk_process_messages($hesk_error_buffer, 'manage_ticket_templates.php');
}
/* Get the latest tpl_order */
$result = hesk_dbQuery('SELECT `tpl_order` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'ticket_templates` ORDER BY `tpl_order` DESC LIMIT 1');
$row = hesk_dbFetchRow($result);
$my_order = $row[0] + 10;
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` (`title`,`message`,`tpl_order`) VALUES ('" . hesk_dbEscape($savename) . "','" . hesk_dbEscape($msg) . "','" . intval($my_order) . "')");
unset($_SESSION['canned']['what']);
unset($_SESSION['canned']['name']);
unset($_SESSION['canned']['msg']);
hesk_process_messages($hesklang['ticket_tpl_saved'], 'manage_ticket_templates.php', 'SUCCESS');
} // End new_saved()
function remove()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check();
$mysaved = intval(hesk_GET('id')) or hesk_error($hesklang['id_not_valid']);
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` WHERE `id`='" . intval($mysaved) . "'");
if (hesk_dbAffectedRows() != 1) {
hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");
}
hesk_process_messages($hesklang['ticket_tpl_removed'], 'manage_ticket_templates.php', 'SUCCESS');
} // End remove()
function order_saved()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check();
$tplid = intval(hesk_GET('replyid')) or hesk_error($hesklang['ticket_tpl_id']);
$_SESSION['canned']['selcat2'] = $tplid;
$tpl_move = intval(hesk_GET('move'));
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` SET `tpl_order`=`tpl_order`+" . intval($tpl_move) . " WHERE `id`='" . intval($tplid) . "'");
if (hesk_dbAffectedRows() != 1) {
hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");
}
/* Update all category fields with new order */
$result = hesk_dbQuery('SELECT `id` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'ticket_templates` ORDER BY `tpl_order` ASC');
$i = 10;
while ($mytpl = hesk_dbFetchAssoc($result)) {
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` SET `tpl_order`=" . intval($i) . " WHERE `id`='" . intval($mytpl['id']) . "'");
$i += 10;
}
header('Location: manage_ticket_templates.php');
exit();
} // End order_saved()
?>