You cannot select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
163 lines
6.8 KiB
PHP
163 lines
6.8 KiB
PHP
<?php
|
|
/*******************************************************************************
|
|
* Title: Help Desk Software HESK
|
|
* Version: 2.6.1 from 26th February 2015
|
|
* Author: Klemen Stirn
|
|
* Website: https://www.hesk.com
|
|
********************************************************************************
|
|
* COPYRIGHT AND TRADEMARK NOTICE
|
|
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
|
|
* HESK is a registered trademark of Klemen Stirn.
|
|
* The HESK may be used and modified free of charge by anyone
|
|
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
|
|
* By using this code you agree to indemnify Klemen Stirn from any
|
|
* liability that might arise from it's use.
|
|
* Selling the code for this program, in part or full, without prior
|
|
* written consent is expressly forbidden.
|
|
* Using this code, in part or full, to create derivate work,
|
|
* new scripts or products is expressly forbidden. Obtain permission
|
|
* before redistributing this software over the Internet or in
|
|
* any other medium. In all cases copyright and header must remain intact.
|
|
* This Copyright is in full effect in any country that has International
|
|
* Trade Agreements with the United States of America or
|
|
* with the European Union.
|
|
* Removing any of the copyright notices without purchasing a license
|
|
* is expressly forbidden. To remove HESK copyright notice you must purchase
|
|
* a license for this script. For more information on how to obtain
|
|
* a license please visit the page below:
|
|
* https://www.hesk.com/buy.php
|
|
*******************************************************************************/
|
|
|
|
define('IN_SCRIPT', 1);
|
|
define('HESK_PATH', '../');
|
|
|
|
/* Get all the required files and functions */
|
|
require(HESK_PATH . 'hesk_settings.inc.php');
|
|
require(HESK_PATH . 'inc/common.inc.php');
|
|
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
|
hesk_load_database_functions();
|
|
require(HESK_PATH . 'inc/email_functions.inc.php');
|
|
|
|
hesk_session_start();
|
|
hesk_dbConnect();
|
|
hesk_isLoggedIn();
|
|
$modsForHesk_settings = mfh_getSettings();
|
|
|
|
$can_assign_others = hesk_checkPermission('can_assign_others', 0);
|
|
if ($can_assign_others) {
|
|
$can_assign_self = TRUE;
|
|
} else {
|
|
$can_assign_self = hesk_checkPermission('can_assign_self', 0);
|
|
}
|
|
|
|
/* A security check */
|
|
hesk_token_check();
|
|
|
|
/* Ticket ID */
|
|
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
|
|
|
|
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
|
|
if (hesk_dbNumRows($res) != 1) {
|
|
hesk_error($hesklang['ticket_not_found']);
|
|
}
|
|
$ticket = hesk_dbFetchAssoc($res);
|
|
|
|
$_SERVER['PHP_SELF'] = 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999);
|
|
|
|
/* New owner ID */
|
|
$owner = intval(hesk_REQUEST('owner'));
|
|
|
|
/* If ID is -1 the ticket will be unassigned */
|
|
if ($owner == -1) {
|
|
$revision = sprintf($hesklang['thist2'], hesk_date(), '<i>' . $hesklang['unas'] . '</i>', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
|
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0 , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
|
|
|
hesk_process_messages($hesklang['tunasi2'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
|
} elseif ($owner < 1) {
|
|
hesk_process_messages($hesklang['nose'], $_SERVER['PHP_SELF'], 'NOTICE');
|
|
}
|
|
|
|
/* Verify the new owner and permissions */
|
|
$res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='{$owner}' LIMIT 1");
|
|
$row = hesk_dbFetchAssoc($res);
|
|
|
|
/* Has new owner access to the category? */
|
|
if (!$row['isadmin']) {
|
|
$row['categories'] = explode(',', $row['categories']);
|
|
if (!in_array($ticket['category'], $row['categories'])) {
|
|
hesk_error($hesklang['unoa']);
|
|
}
|
|
}
|
|
|
|
// Make sure two people don't assign a ticket to a different user at the same time
|
|
if ($ticket['owner'] && $ticket['owner'] != $owner && hesk_REQUEST('unassigned') && hesk_GET('confirm') != 'Y') {
|
|
$new_owner = ($owner == $_SESSION['id']) ? $hesklang['scoy'] : sprintf($hesklang['scot'], $row['name']);
|
|
|
|
$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$ticket['owner']}' LIMIT 1");
|
|
|
|
if (hesk_dbNumRows($res) == 1) {
|
|
$row = hesk_dbFetchAssoc($res);
|
|
|
|
hesk_process_messages(
|
|
sprintf($hesklang['taat'], $row['name']) .
|
|
'<br /><br />' .
|
|
$new_owner .
|
|
'<br /><br />' .
|
|
'<a href="assign_owner.php?track='.$ticket['trackid'].'&owner='.$owner.'&token='.hesk_token_echo(0).'&unassigned=1&confirm=Y">'.$hesklang['ycto'].'</a> | ' .
|
|
'<a href="admin_ticket.php?track='.$ticket['trackid'].'">'.$hesklang['ncto'].'</a>',
|
|
$_SERVER['PHP_SELF'], 'NOTICE'
|
|
);
|
|
}
|
|
}
|
|
|
|
/* Assigning to self? */
|
|
if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self)) {
|
|
$revision = sprintf($hesklang['thist2'], hesk_date(), $row['name'] . ' (' . $row['user'] . ')', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
|
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`={$owner} , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
|
|
|
if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others', 0)) {
|
|
$_SERVER['PHP_SELF'] = 'admin_main.php';
|
|
}
|
|
} else {
|
|
hesk_error($hesklang['no_permission']);
|
|
}
|
|
|
|
$ticket['owner'] = $owner;
|
|
|
|
/* --> Prepare message */
|
|
|
|
// 1. Generate the array with ticket info that can be used in emails
|
|
$info = array(
|
|
'email' => $ticket['email'],
|
|
'category' => $ticket['category'],
|
|
'priority' => $ticket['priority'],
|
|
'owner' => $ticket['owner'],
|
|
'trackid' => $ticket['trackid'],
|
|
'status' => $ticket['status'],
|
|
'name' => $ticket['name'],
|
|
'lastreplier' => $ticket['lastreplier'],
|
|
'subject' => $ticket['subject'],
|
|
'message' => $ticket['message'],
|
|
'attachments' => $ticket['attachments'],
|
|
'dt' => hesk_date($ticket['dt'], true),
|
|
'lastchange' => hesk_date($ticket['lastchange'], true),
|
|
'id' => $ticket['id'],
|
|
);
|
|
|
|
// 2. Add custom fields to the array
|
|
foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
|
$info[$k] = $v['use'] ? $ticket[$k] : '';
|
|
}
|
|
|
|
// 3. Make sure all values are properly formatted for email
|
|
$ticket = hesk_ticketToPlain($info, 1, 0);
|
|
|
|
/* Notify the new owner? */
|
|
if ($ticket['owner'] != intval($_SESSION['id'])) {
|
|
hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you', $modsForHesk_settings);
|
|
}
|
|
|
|
$tmp = ($owner == $_SESSION['id']) ? $hesklang['tasy'] : $hesklang['taso'];
|
|
hesk_process_messages($tmp, $_SERVER['PHP_SELF'], 'SUCCESS');
|
|
?>
|