Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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#!/usr/bin/php -q
<?php
define('IN_SCRIPT',1);
define('HESK_PATH', dirname(dirname(__FILE__)) . '/');
$LOCATION = 'Calendar Reminders Cron Job';
#echo HESK_PATH."\n";
// Get required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
if (defined('HESK_DEMO')) {
echo '>>>>>>> DEMO MODE IS ENABLED. CRON JOBS CANNOT BE EXECUTED WHILE IN DEMO MODE! <<<<<<<';
die();
}
if (hesk_check_maintenance(false)) {
// If Debug mode is ON show "Maintenance mode" message
$message = $hesk_settings['debug_mode'] ? $hesklang['mm1'] : '';
$message .= "\n";
die($message);
}
hesk_load_cron_database_functions();
hesk_dbConnect();
$modsForHesk_settings = mfh_getSettings();
$skip_events = $modsForHesk_settings['enable_calendar'] == 0;
if ($hesk_settings['debug_mode']) {
echo "Starting Calendar Reminders...\n";
}
// Get all reminders that have a reminder date that is now or earlier, and an email has not been sent for the event yet.
/*
* Reminder units:
* 0 - minutes
* 1 - hours
* 2 - days
* 3 - weeks
*/
$case_statement = "CASE
WHEN `unit` = '0' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` MINUTE)
WHEN `unit` = '1' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` HOUR)
WHEN `unit` = '2' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` DAY)
WHEN `unit` = '3' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` WEEK)
END";
$sql = "SELECT `reminder`.`id` AS `reminder_id`, `reminder`.`user_id` AS `user_id`, `reminder`.`event_id` AS `event_id`,
`event`.`name` AS `event_name`, `event`.`location` AS `event_location`, `event`.`comments` AS `event_comments`,
`category`.`name` AS `event_category`, `event`.`start` AS `event_start`, `event`.`end` AS `event_end`,
`event`.`all_day` AS `event_all_day`, `user`.`language` AS `user_language`, `user`.`email` AS `user_email`,
" . $case_statement . " AS `reminder_date`, 'EVENT' AS `type`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "calendar_event_reminder` AS `reminder`
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "calendar_event` AS `event`
ON `reminder`.`event_id` = `event`.`id`
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` AS `category`
ON `event`.`category` = `category`.`id`
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `user`
ON `reminder`.`user_id` = `user`.`id`
WHERE (" . $case_statement . ") <= NOW()
AND `email_sent` = '0'";
$rs = hesk_dbQuery($sql);
$reminders_to_flag = [];
$tickets_to_flag = [];
$included_email_functions = false;
if (hesk_dbNumRows($rs) > 0 && !$skip_events) {
require(HESK_PATH . 'inc/email_functions.inc.php');
$included_email_functions = true;
}
$successful_emails = 0;
$failed_emails = 0;
while ($row = hesk_dbFetchAssoc($rs) && !$skip_events) {
if (mfh_sendCalendarReminder($row, $modsForHesk_settings)) {
$reminders_to_flag[] = $row['reminder_id'];
$successful_emails++;
if ($hesk_settings['debug_mode']) {
$debug_msg = "Sent e-mail reminder for event: {$row['event_name']} to {$row['user_email']}\n";
echo $debug_msg;
mfh_log_debug($LOCATION, $debug_msg, 'CRON');
}
} else {
$failed_emails++;
$warning_text = "Failed to send reminder e-mail for event: {$row['event_name']} to {$row['user_email']}. This will be re-sent next time reminders are processed.\n";
mfh_log_warning($LOCATION, $warning_text, 'CRON');
echo $warning_text;
}
}
if (count($reminders_to_flag) > 0) {
foreach ($reminders_to_flag as $reminder_id) {
$sql = "UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "calendar_event_reminder` SET `email_sent` = '1' WHERE `id` = " . intval($reminder_id);
hesk_dbQuery($sql);
}
}
if ($hesk_settings['debug_mode']) {
$debug_msg = "Finished Calendar Reminders. {$successful_emails} reminder e-mails sent. {$failed_emails} emails failed to send.\n";
echo $debug_msg;
mfh_log_debug($LOCATION, $debug_msg, 'CRON');
}
// Overdue tickets
if ($hesk_settings['debug_mode']) {
echo "Starting Overdue Tickets...\n";
}
$sql = "SELECT `ticket`.`id` AS `id`, `ticket`.`trackid` AS `trackid`, `ticket`.`name` AS `name`, `ticket`.`subject` AS `subject`,
`ticket`.`message` AS `message`, `ticket`.`category` AS `category`, `ticket`.`priority` AS `priority`,
`ticket`.`owner` AS `owner`, `ticket`.`status` AS `status`, `ticket`.`email` AS `email`, `ticket`.`dt` AS `dt`,
`ticket`.`lastchange` AS `lastchange`, `ticket`.`due_date` AS `due_date`, `user`.`language` AS `user_language`, `user`.`email` AS `user_email`,
`ticket`.`custom1` AS `custom1`, `ticket`.`custom2` AS `custom2`, `ticket`.`custom3` AS `custom3`, `ticket`.`custom4` AS `custom4`,
`ticket`.`custom5` AS `custom5`, `ticket`.`custom6` AS `custom6`, `ticket`.`custom7` AS `custom7`, `ticket`.`custom8` AS `custom8`,
`ticket`.`custom9` AS `custom9`, `ticket`.`custom10` AS `custom10`, `ticket`.`custom11` AS `custom11`, `ticket`.`custom12` AS `custom12`,
`ticket`.`custom13` AS `custom13`, `ticket`.`custom14` AS `custom14`, `ticket`.`custom15` AS `custom15`, `ticket`.`custom16` AS `custom16`,
`ticket`.`custom17` AS `custom17`, `ticket`.`custom18` AS `custom19`, `ticket`.`custom19` AS `custom19`, `ticket`.`custom20` AS `custom20`,
`ticket`.`html` AS `html`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `ticket`
LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `user`
ON `ticket`.`owner` = `user`.`id`
WHERE `due_date` IS NOT NULL
AND `due_date` <= NOW()
AND `overdue_email_sent` = '0'";
$successful_emails = 0;
$failed_emails = 0;
$rs = hesk_dbQuery($sql);
if (hesk_dbNumRows($rs) > 0 && !$included_email_functions) {
require(HESK_PATH . 'inc/email_functions.inc.php');
$included_email_functions = true;
}
$user_rs = hesk_dbQuery("SELECT `id`, `isadmin`, `categories`, `email`,
CASE WHEN `heskprivileges` LIKE '%can_view_unassigned%' THEN 1 ELSE 0 END AS `can_view_unassigned`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `notify_overdue_unassigned` = '1'
AND (`heskprivileges` LIKE '%can_view_tickets%' OR `isadmin` = '1')");
$users = [];
while ($row = hesk_dbFetchAssoc($user_rs)) {
$users[] = $row;
}
$tickets_to_flag = [];
while ($row = hesk_dbFetchAssoc($rs)) {
if (mfh_sendOverdueTicketReminder($row, $users, $modsForHesk_settings)) {
$tickets_to_flag[] = $row['id'];
$successful_emails++;
if ($hesk_settings['debug_mode']) {
$debug_msg = "Sent overdue e-mail for ticket: {$row['trackid']} to user id: {$row['owner']}\n";
mfh_log_debug($LOCATION, $debug_msg, 'CRON');
echo $debug_msg;
}
} else {
$failed_emails++;
$warning_text = "Failed to send overdue reminder for ticket: {$row['trackid']} to user id: {$row['owner']}. This will be re-sent next time overdue tickets are processed.\n";\
mfh_log_warning($LOCATION, $warning_text, 'CRON');
echo $warning_text;
}
}
if (count($tickets_to_flag) > 0) {
foreach ($tickets_to_flag as $ticket_id) {
$sql = "UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `overdue_email_sent` = '1' WHERE `id` = " . intval($ticket_id);
hesk_dbQuery($sql);
}
}
if ($hesk_settings['debug_mode']) {
$debug_msg = "Finished Overdue Tickets. {$successful_emails} e-mails sent. {$failed_emails} emails failed to send.\n";
echo $debug_msg;
mfh_log_debug($LOCATION, $debug_msg, 'CRON');
}