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178 lines
4.9 KiB
PHP
178 lines
4.9 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.5.5 from 5th August 2014
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2014 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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/* Check if this is a valid include */
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if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
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$tmp = intval( hesk_GET('limit') );
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$maxresults = ($tmp > 0) ? $tmp : $hesk_settings['max_listings'];
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$tmp = intval( hesk_GET('page', 1) );
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$page = ($tmp > 1) ? $tmp : 1;
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/* Acceptable $sort values and default asc(1)/desc(0) setting */
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$sort_possible = array(
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'trackid' => 1,
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'lastchange' => 0,
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'name' => 1,
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'subject' => 1,
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'status' => 1,
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'lastreplier' => 1,
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'priority' => 1,
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'category' => 1,
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'dt' => 0,
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'id' => 1,
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'owner' => 1,
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'custom1' => 1,
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'custom2' => 1,
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'custom3' => 1,
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'custom4' => 1,
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'custom5' => 1,
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'custom6' => 1,
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'custom7' => 1,
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'custom8' => 1,
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'custom9' => 1,
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'custom10' => 1,
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'custom11' => 1,
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'custom12' => 1,
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'custom13' => 1,
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'custom14' => 1,
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'custom15' => 1,
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'custom16' => 1,
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'custom17' => 1,
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'custom18' => 1,
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'custom19' => 1,
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'custom20' => 1
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);
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/* These values should have collate appended in SQL */
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$sort_collation = array(
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'name',
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'subject',
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);
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/* Acceptable $group values and default asc(1)/desc(0) setting */
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$group_possible = array(
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'owner' => 1,
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'priority' => 1,
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'category' => 1,
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);
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/* Start the order by part of the SQL query */
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$sql .= " ORDER BY ";
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/* Group tickets? Default: no */
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if (isset($_GET['g']) && ! is_array($_GET['g']) && isset($group_possible[$_GET['g']]))
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{
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$group = hesk_input($_GET['g']);
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if ($group == 'priority' && isset($_GET['sort']) && ! is_array($_GET['sort']) && $_GET['sort'] == 'priority')
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{
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// No need to group by priority if we are already sorting by priority
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}
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elseif ($group == 'owner')
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{
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// If group by owner place own tickets on top
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$sql .= " CASE WHEN `owner` = '".intval($_SESSION['id'])."' THEN 1 ELSE 0 END DESC, `owner` ASC, ";
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}
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else
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{
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$sql .= ' `'.hesk_dbEscape($group).'` ';
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$sql .= $group_possible[$group] ? 'ASC, ' : 'DESC, ';
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}
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}
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else
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{
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$group = '';
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}
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/* Show critical tickets always on top? Default: yes */
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$cot = (isset($_GET['cot']) && intval($_GET['cot']) == 1) ? 1 : 0;
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if (!$cot)
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{
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$sql .= " CASE WHEN `priority` = '0' THEN 1 ELSE 0 END DESC , ";
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}
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/* Sort by which field? */
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if (isset($_GET['sort']) && ! is_array($_GET['sort']) && isset($sort_possible[$_GET['sort']]))
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{
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$sort = hesk_input($_GET['sort']);
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$sql .= $sort == 'lastreplier' ? " CASE WHEN `lastreplier` = '0' THEN 0 ELSE 1 END DESC, COALESCE(`replierid`, NULLIF(`lastreplier`, '0'), `name`) " : ' `'.hesk_dbEscape($sort).'` ';
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// Need to set MySQL collation?
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if ( in_array($_GET['sort'], $sort_collation) )
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{
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$sql .= " COLLATE '" . hesk_dbEscape($hesklang['_COLLATE']) . "' ";
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}
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}
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else
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{
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/* Default sorting by ticket status */
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$sql .= ' `status` ';
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$sort = 'status';
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}
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/* Ascending or Descending? */
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if (isset($_GET['asc']) && intval($_GET['asc'])==0)
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{
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$sql .= ' DESC ';
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$asc = 0;
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$asc_rev = 1;
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$sort_possible[$sort] = 1;
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}
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else
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{
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$sql .= ' ASC ';
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$asc = 1;
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$asc_rev = 0;
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if (!isset($_GET['asc']))
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{
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$is_default = 1;
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}
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$sort_possible[$sort] = 0;
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}
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/* In the end same results should always be sorted by priority */
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if ($sort != 'priority')
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{
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$sql .= ' , `priority` ASC ';
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}
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# Uncomment for debugging purposes
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# echo "SQL: $sql<br>";
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