Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', './');
// Try to detect some simple SPAM bots
if (!isset($_POST['hx']) || $_POST['hx'] != 3 || !isset($_POST['hy']) || $_POST['hy'] != '' || isset($_POST['phone'])) {
header('HTTP/1.1 403 Forbidden');
exit();
}
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php');
require(HESK_PATH . 'inc/posting_functions.inc.php');
require(HESK_PATH . 'inc/htmLawed.php');
// We only allow POST requests to this file
if ($_SERVER['REQUEST_METHOD'] != 'POST') {
header('Location: index.php?a=add');
exit();
}
// Check for POST requests larger than what the server can handle
if (empty($_POST) && !empty($_SERVER['CONTENT_LENGTH'])) {
hesk_error($hesklang['maxpost']);
}
// Block obvious spammers trying to inject email headers
if (preg_match("/\n|\r|\t|%0A|%0D|%08|%09/", hesk_POST('name') . hesk_POST('subject'))) {
header('HTTP/1.1 403 Forbidden');
exit();
}
hesk_session_start();
// A security check - not needed here, but uncomment if you require it
# hesk_token_check();
// Prevent submitting multiple tickets by reloading submit_ticket.php page
if (isset($_SESSION['already_submitted'])) {
hesk_forceStop();
}
// Connect to database
hesk_dbConnect();
$hesk_error_buffer = array();
// Check anti-SPAM question
if ($hesk_settings['question_use']) {
$question = hesk_input(hesk_POST('question'));
if (strlen($question) == 0) {
$hesk_error_buffer['question'] = $hesklang['q_miss'];
} elseif (strtolower($question) != strtolower($hesk_settings['question_ans'])) {
$hesk_error_buffer['question'] = $hesklang['q_wrng'];
} else {
$_SESSION['c_question'] = $question;
}
}
// Check anti-SPAM image
if ($hesk_settings['secimg_use'] && !isset($_SESSION['img_verified'])) {
// Using ReCaptcha?
if ($hesk_settings['recaptcha_use'] == 1) {
require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
$resp = recaptcha_check_answer($hesk_settings['recaptcha_private_key'],
$_SERVER['REMOTE_ADDR'],
hesk_POST('recaptcha_challenge_field', ''),
hesk_POST('recaptcha_response_field', '')
);
if ($resp->is_valid) {
$_SESSION['img_verified'] = true;
} else {
$hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
}
} // Using ReCaptcha API v2?
elseif ($hesk_settings['recaptcha_use'] == 2) {
require(HESK_PATH . 'inc/recaptcha/recaptchalib_v2.php');
$resp = null;
$reCaptcha = new ReCaptcha($hesk_settings['recaptcha_private_key']);
// Was there a reCAPTCHA response?
if (isset($_POST["g-recaptcha-response"])) {
$resp = $reCaptcha->verifyResponse($_SERVER["REMOTE_ADDR"], hesk_POST("g-recaptcha-response"));
}
if ($resp != null && $resp->success) {
$_SESSION['img_verified'] = true;
} else {
$hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
}
} // Using PHP generated image
else {
$mysecnum = intval(hesk_POST('mysecnum', 0));
if (empty($mysecnum)) {
$hesk_error_buffer['mysecnum'] = $hesklang['sec_miss'];
} else {
require(HESK_PATH . 'inc/secimg.inc.php');
$sc = new PJ_SecurityImage($hesk_settings['secimg_sum']);
if (isset($_SESSION['checksum']) && $sc->checkCode($mysecnum, $_SESSION['checksum'])) {
$_SESSION['img_verified'] = true;
} else {
$hesk_error_buffer['mysecnum'] = $hesklang['sec_wrng'];
}
}
}
}
$tmpvar['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer['name'] = $hesklang['enter_your_name'];
$tmpvar['email'] = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email'] = $hesklang['enter_valid_email'];
if ($hesk_settings['confirm_email']) {
$tmpvar['email2'] = hesk_validateEmail(hesk_POST('email2'), 'ERR', 0) or $hesk_error_buffer['email2'] = $hesklang['confemail2'];
// Anything entered as email confirmation?
if (strlen($tmpvar['email2'])) {
// Do we have multiple emails?
if ($hesk_settings['multi_eml'] && count(array_diff(explode(',', strtolower($tmpvar['email'])), explode(',', strtolower($tmpvar['email2'])))) == 0) {
$_SESSION['c_email2'] = $_POST['email2'];
} // Single email address match
elseif (!$hesk_settings['multi_eml'] && strtolower($tmpvar['email']) == strtolower($tmpvar['email2'])) {
$_SESSION['c_email2'] = $_POST['email2'];
} else {
// Invalid match
$tmpvar['email2'] = '';
$_POST['email2'] = '';
$_SESSION['c_email2'] = '';
$_SESSION['isnotice'][] = 'email';
$hesk_error_buffer['email2'] = $hesklang['confemaile'];
}
} else {
$_SESSION['c_email2'] = $_POST['email2'];
}
}
$tmpvar['category'] = intval(hesk_POST('category')) or $hesk_error_buffer['category'] = $hesklang['sel_app_cat'];
// Do we allow customer to select priority?
if ($hesk_settings['cust_urgency']) {
$tmpvar['priority'] = intval(hesk_POST('priority'));
// We don't allow customers select "Critical". If priority is not valid set it to "low".
if ($tmpvar['priority'] < 1 || $tmpvar['priority'] > 3) {
// If we are showing "Click to select" priority needs to be selected
if ($hesk_settings['select_pri']) {
$tmpvar['priority'] = -1;
$hesk_error_buffer['priority'] = $hesklang['select_priority'];
} else {
$tmpvar['priority'] = 3;
}
}
} // Priority will be selected based on the category selected
else {
$res = hesk_dbQuery("SELECT `priority` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`=" . intval($tmpvar['category']));
if (hesk_dbNumRows($res) == 1) {
$tmpvar['priority'] = intval(hesk_dbResult($res));
} else {
$tmpvar['priority'] = 3;
}
}
$tmpvar['subject'] = hesk_input(hesk_POST('subject')) or $hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
$tmpvar['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer['message'] = $hesklang['enter_message'];;
// Is category a valid choice?
if ($tmpvar['category']) {
hesk_verifyCategory();
// Is auto-assign of tickets disabled in this category?
if (empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign'])) {
$hesk_settings['autoassign'] = false;
}
}
// Custom fields
$modsForHesk_settings = mfh_getSettings();
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
if ($v['type'] == 'checkbox' || $v['type'] == 'multiselect') {
$tmpvar[$k] = '';
if (isset($_POST[$k])) {
if (is_array($_POST[$k])) {
foreach ($_POST[$k] as $myCB) {
$tmpvar[$k] .= (is_array($myCB) ? '' : hesk_input($myCB)) . '<br />';;
}
$tmpvar[$k] = substr($tmpvar[$k], 0, -6);
}
} else {
if ($v['req']) {
$hesk_error_buffer[$k] = $hesklang['fill_all'] . ': ' . $v['name'];
}
$_POST[$k] = '';
}
$_SESSION["c_$k"] = hesk_POST_array($k);
} elseif ($v['req']) {
$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
$_SESSION["c_$k"] = hesk_POST($k);
if (!strlen($tmpvar[$k])) {
$hesk_error_buffer[$k] = $hesklang['fill_all'] . ': ' . $v['name'];
}
if ($v['type'] == 'date') {
$tmpvar[$k] = strtotime($_POST[$k]);
}
} else {
if ($v['type'] == 'date' && $_POST[$k] != '') {
$tmpvar[$k] = strtotime($_POST[$k]);
} else {
$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
}
}
} else {
$tmpvar[$k] = '';
}
}
// Check bans
if (!isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP($_SERVER['REMOTE_ADDR'])) {
hesk_error($hesklang['baned_e']);
}
// Check maximum open tickets limit
$below_limit = true;
if ($hesk_settings['max_open'] && !isset($hesk_error_buffer['email'])) {
$res = hesk_dbQuery("SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " . hesk_dbFormatEmail($tmpvar['email']));
$num = hesk_dbResult($res);
if ($num >= $hesk_settings['max_open']) {
$hesk_error_buffer = array('max_open' => sprintf($hesklang['maxopen'], $num, $hesk_settings['max_open']));
$below_limit = false;
}
}
// If we reached max tickets let's save some resources
if ($below_limit) {
// Generate tracking ID
$tmpvar['trackid'] = hesk_createID();
// Attachments
if ($hesk_settings['attachments']['use']) {
require_once(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
$trackingID = $tmpvar['trackid'];
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att)) {
$attachments[$i] = $att;
}
}
}
$tmpvar['attachments'] = '';
}
// If we have any errors lets store info in session to avoid re-typing everything
if (count($hesk_error_buffer)) {
$_SESSION['iserror'] = array_keys($hesk_error_buffer);
$_SESSION['c_name'] = hesk_POST('name');
$_SESSION['c_email'] = hesk_POST('email');
$_SESSION['c_category'] = hesk_POST('category');
$_SESSION['c_priority'] = hesk_POST('priority');
$_SESSION['c_subject'] = hesk_POST('subject');
$_SESSION['c_message'] = hesk_POST('message');
$tmp = '';
foreach ($hesk_error_buffer as $error) {
$tmp .= "<li>$error</li>\n";
}
// Remove any successfully uploaded attachments
if ($below_limit && $hesk_settings['attachments']['use']) {
hesk_removeAttachments($attachments);
}
$hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $tmp . '</ul>';
hesk_process_messages($hesk_error_buffer, 'index.php?a=add');
}
if (!$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
$tmpvar['message'] = nl2br($tmpvar['message']);
}
// Track suggested knowledgebase articles
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && isset($_POST['suggested']) && is_array($_POST['suggested'])) {
$tmpvar['articles'] = implode(',', array_unique(array_map('intval', $_POST['suggested'])));
}
// All good now, continue with ticket creation
$tmpvar['owner'] = 0;
$tmpvar['history'] = sprintf($hesklang['thist15'], hesk_date(), $tmpvar['name']);
// Auto assign tickets if aplicable
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
if ($autoassign_owner) {
$tmpvar['owner'] = $autoassign_owner['id'];
$tmpvar['history'] .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
}
// Insert attachments
if ($hesk_settings['attachments']['use'] && !empty($attachments)) {
foreach ($attachments as $myatt) {
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('" . hesk_dbEscape($tmpvar['trackid']) . "','" . hesk_dbEscape($myatt['saved_name']) . "','" . hesk_dbEscape($myatt['real_name']) . "','" . intval($myatt['size']) . "')");
$tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] . '#' . $myatt['saved_name'] . ',';
}
}
// Set latitude and longitude
$tmpvar['latitude'] = hesk_POST('latitude');
$tmpvar['longitude'] = hesk_POST('longitude');
// Set html
$tmpvar['html'] = $modsForHesk_settings['rich_text_for_tickets_for_customers'];
// Set screen res and user agent
$tmpvar['screen_resolution_height'] = hesk_POST('screen_resolution_height', "NULL");
$tmpvar['screen_resolution_width'] = hesk_POST('screen_resolution_width', "NULL");
$tmpvar['user_agent'] = $_SERVER['HTTP_USER_AGENT'];
// Should the helpdesk validate emails?
$createTicket = true;
if ($modsForHesk_settings['customer_email_verification_required']) {
$verifiedEmailSql = "SELECT `Email` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "verified_emails` WHERE `Email` = '" . hesk_dbEscape($tmpvar['email']) . "'";
$verifiedEmailRS = hesk_dbQuery($verifiedEmailSql);
if ($verifiedEmailRS->num_rows == 0) {
//-- email has not yet been verified.
$ticket = hesk_newTicket($tmpvar, false);
//-- generate the activation key, which is a hash of their email address along with the current time.
$unhashedKey = $tmpvar['email'] . time();
$key = hash('sha512', $unhashedKey);
$escapedEmail = hesk_dbEscape($tmpvar['email']);
$escapedKey = hesk_dbEscape($key);
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "pending_verification_emails` (`Email`, `ActivationKey`)
VALUES ('" . $escapedEmail . "', '" . $escapedKey . "')");
hesk_notifyCustomerForVerifyEmail('verify_email', $key, $modsForHesk_settings);
$createTicket = false;
}
}
if ($createTicket) {
//-- email has been verified, and a ticket can be created
$ticket = hesk_newTicket($tmpvar);
// Notify the customer
if ($hesk_settings['notify_new']) {
hesk_notifyCustomer($modsForHesk_settings);
}
// Need to notify staff?
// --> From autoassign?
if ($tmpvar['owner'] && $autoassign_owner['notify_assigned']) {
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you', $modsForHesk_settings);
} // --> No autoassign, find and notify appropriate staff
elseif (!$tmpvar['owner']) {
hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ", $modsForHesk_settings);
}
}
// Next ticket show suggested articles again
$_SESSION['ARTICLES_SUGGESTED'] = false;
$_SESSION['already_submitted'] = 1;
// Need email to view ticket? If yes, remember it by default
if ($hesk_settings['email_view_ticket']) {
setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
}
// Unset temporary variables
unset($tmpvar);
hesk_cleanSessionVars('tmpvar');
hesk_cleanSessionVars('c_category');
hesk_cleanSessionVars('c_priority');
hesk_cleanSessionVars('c_subject');
hesk_cleanSessionVars('c_message');
hesk_cleanSessionVars('c_question');
hesk_cleanSessionVars('img_verified');
// Print header
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<ol class="breadcrumb">
<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
<li class="active"><?php echo $hesklang['tid_sent']; ?></li>
</ol>
<div style="width: 80%; margin-left: auto; margin-right: auto;">
<?php
if ($createTicket) {
// Show success message with link to ticket
hesk_show_success(
$hesklang['ticket_submitted'] . '<br /><br />' .
$hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br /> ' .
($hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
'<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'
);
} else {
hesk_show_notice($hesklang['verify_your_email'] . '<br><br>' . $hesklang['check_spambox']);
}
// Any other messages to display?
hesk_handle_messages();
?>
</div>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
function hesk_forceStop()
{
global $hesklang;
?>
<html>
<head>
<meta http-equiv="Refresh" content="0; url=index.php?a=add"/>
</head>
<body>
<p><a href="index.php?a=add"><?php echo $hesklang['c2c']; ?></a>.</p>
</body>
</html>
<?php
exit();
} // END hesk_forceStop()
?>