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522 lines
24 KiB
PHP
522 lines
24 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.6.7 from 18th April 2016
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT', 1);
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define('HESK_PATH', '../');
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define('WYSIWYG', 1);
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Check permissions for this feature */
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if (!isset($_REQUEST['isManager']) || !$_REQUEST['isManager']) {
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hesk_checkPermission('can_view_tickets');
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hesk_checkPermission('can_edit_tickets');
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}
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$modsForHesk_settings = mfh_getSettings();
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
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$is_reply = 0;
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$tmpvar = array();
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/* Get ticket info */
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$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($result);
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// Demo mode
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if (defined('HESK_DEMO')) {
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$ticket['email'] = 'hidden@demo.com';
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}
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/* Is this user allowed to view tickets inside this category? */
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if (!isset($_REQUEST['isManager']) || !$_REQUEST['isManager']) {
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hesk_okCategory($ticket['category']);
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}
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if (hesk_isREQUEST('reply')) {
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$tmpvar['id'] = intval(hesk_REQUEST('reply')) or die($hesklang['id_not_valid']);
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$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `id`='{$tmpvar['id']}' AND `replyto`='" . intval($ticket['id']) . "' LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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hesk_error($hesklang['id_not_valid']);
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}
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$reply = hesk_dbFetchAssoc($result);
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$ticket['message'] = $reply['message'];
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$is_reply = 1;
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}
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if (isset($_POST['save'])) {
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/* A security check */
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hesk_token_check('POST');
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$hesk_error_buffer = array();
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if ($is_reply) {
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$tmpvar['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer[] = $hesklang['enter_message'];
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if (count($hesk_error_buffer)) {
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$myerror = '<ul>';
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foreach ($hesk_error_buffer as $error) {
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$myerror .= "<li>$error</li>\n";
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}
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$myerror .= '</ul>';
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hesk_error($myerror);
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}
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if (!$modsForHesk_settings['rich_text_for_tickets']) {
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$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
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$tmpvar['message'] = nl2br($tmpvar['message']);
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}
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$tmpvar['html'] = hesk_POST('html');
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hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` SET `html`='" . $tmpvar['html'] . "', `message`='" . hesk_dbEscape($tmpvar['message']) . "' WHERE `id`='" . intval($tmpvar['id']) . "' AND `replyto`='" . intval($ticket['id']) . "' LIMIT 1");
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} else {
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$tmpvar['language'] = hesk_POST('customerLanguage');
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$tmpvar['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer[] = $hesklang['enter_your_name'];
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$tmpvar['email'] = hesk_validateEmail(hesk_POST('email'), 'ERR', 0);
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$tmpvar['subject'] = hesk_input(hesk_POST('subject')) or $hesk_error_buffer[] = $hesklang['enter_ticket_subject'];
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$tmpvar['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer[] = $hesklang['enter_message'];
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$tmpvar['html'] = hesk_POST('html');
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// Demo mode
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if (defined('HESK_DEMO')) {
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$tmpvar['email'] = 'hidden@demo.com';
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}
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if (count($hesk_error_buffer)) {
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$myerror = '<ul>';
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foreach ($hesk_error_buffer as $error) {
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$myerror .= "<li>$error</li>\n";
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}
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$myerror .= '</ul>';
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hesk_error($myerror);
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}
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if (!$tmpvar['html']) {
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$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
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$tmpvar['message'] = nl2br($tmpvar['message']);
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}
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use'] && isset($_POST[$k])) {
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if ($v['type'] == 'date' && $_POST[$k] != '') {
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$tmpvar[$k] = strtotime($_POST[$k]);
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} elseif (is_array($_POST[$k])) {
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$tmpvar[$k] = '';
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foreach ($_POST[$k] as $myCB) {
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$tmpvar[$k] .= (is_array($myCB) ? '' : hesk_input($myCB)) . '<br />';
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}
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$tmpvar[$k] = substr($tmpvar[$k], 0, -6);
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} else {
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$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input($_POST[$k])));
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}
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} else {
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$tmpvar[$k] = '';
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}
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}
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hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET
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`name`='" . hesk_dbEscape($tmpvar['name']) . "',
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`email`='" . hesk_dbEscape($tmpvar['email']) . "',
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`subject`='" . hesk_dbEscape($tmpvar['subject']) . "',
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`message`='" . hesk_dbEscape($tmpvar['message']) . "',
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`custom1`='" . hesk_dbEscape($tmpvar['custom1']) . "',
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`custom2`='" . hesk_dbEscape($tmpvar['custom2']) . "',
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`custom3`='" . hesk_dbEscape($tmpvar['custom3']) . "',
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`custom4`='" . hesk_dbEscape($tmpvar['custom4']) . "',
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`custom5`='" . hesk_dbEscape($tmpvar['custom5']) . "',
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`custom6`='" . hesk_dbEscape($tmpvar['custom6']) . "',
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`custom7`='" . hesk_dbEscape($tmpvar['custom7']) . "',
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`custom8`='" . hesk_dbEscape($tmpvar['custom8']) . "',
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`custom9`='" . hesk_dbEscape($tmpvar['custom9']) . "',
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`custom10`='" . hesk_dbEscape($tmpvar['custom10']) . "',
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`custom11`='" . hesk_dbEscape($tmpvar['custom11']) . "',
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`custom12`='" . hesk_dbEscape($tmpvar['custom12']) . "',
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`custom13`='" . hesk_dbEscape($tmpvar['custom13']) . "',
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`custom14`='" . hesk_dbEscape($tmpvar['custom14']) . "',
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`custom15`='" . hesk_dbEscape($tmpvar['custom15']) . "',
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`custom16`='" . hesk_dbEscape($tmpvar['custom16']) . "',
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`custom17`='" . hesk_dbEscape($tmpvar['custom17']) . "',
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`custom18`='" . hesk_dbEscape($tmpvar['custom18']) . "',
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`custom19`='" . hesk_dbEscape($tmpvar['custom19']) . "',
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`custom20`='" . hesk_dbEscape($tmpvar['custom20']) . "',
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`language`='" . hesk_dbEscape($tmpvar['language']) . "',
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`html`='" . hesk_dbEscape($tmpvar['html']) . "'
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WHERE `id`='" . intval($ticket['id']) . "' LIMIT 1");
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}
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unset($tmpvar);
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hesk_cleanSessionVars('tmpvar');
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hesk_process_messages($hesklang['edt2'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
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}
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$ticket['message'] = hesk_msgToPlain($ticket['message'], 0, 0);
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/* Print header */
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require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
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/* Print admin navigation */
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require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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<ol class="breadcrumb">
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<li>
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<a href="admin_ticket.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000, 99999); ?>"><?php echo $hesklang['ticket'] . ' ' . $trackingID; ?></a>
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</li>
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<li class="active"><?php echo $hesklang['edtt']; ?></li>
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</ol>
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<div class="row">
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<div class="col-md-8 col-md-offset-2">
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<h3><?php echo $hesklang['edtt']; ?></h3>
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<div class="footerWithBorder blankSpace"></div>
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<form role="form" class="form-horizontal" method="post" action="edit_post.php" name="form1">
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<?php
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/* If it's not a reply edit all the fields */
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if (!$is_reply) {
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if ($hesk_settings['can_sel_lang']) {
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?>
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<div class="form-group">
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<label for="customerLanguage" class="col-sm-3 control-label"><?php echo $hesklang['chol']; ?>
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:</label>
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<div class="col-sm-9">
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<select name="customerLanguage" id="customerLanguage" class="form-control">
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<?php hesk_listLanguages(); ?>
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</select>
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</div>
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</div>
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<?php } else {
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echo '<input type="hidden" name="customerLanguage" value="' . $ticket['language'] . '">';
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} ?>
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<div class="form-group">
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<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject']; ?>:</label>
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<div class="col-sm-9">
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<input class="form-control" type="text" name="subject" size="40" maxlength="40"
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value="<?php echo $ticket['subject']; ?>"
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placeholder="<?php echo htmlspecialchars($hesklang['subject']); ?>"/>
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</div>
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</div>
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<div class="form-group">
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<label for="name" class="col-sm-3 control-label"><?php echo $hesklang['name']; ?>:</label>
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<div class="col-sm-9">
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<input class="form-control" type="text" name="name" size="40" maxlength="30"
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value="<?php echo $ticket['name']; ?>"
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placeholder="<?php echo htmlspecialchars($hesklang['name']); ?>"/>
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</div>
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</div>
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<div class="form-group">
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<label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?>:</label>
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<div class="col-sm-9">
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<input class="form-control" type="text" name="email" size="40" maxlength="1000"
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value="<?php echo $ticket['email']; ?>"
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placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"/>
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</div>
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</div>
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<?php
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use']) {
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if ($modsForHesk_settings['custom_field_setting']) {
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$v['name'] = $hesklang[$v['name']];
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}
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$k_value = $ticket[$k];
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if ($v['type'] == 'checkbox') {
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$k_value = explode('<br />', $k_value);
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}
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switch ($v['type']) {
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/* Radio box */
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case 'radio':
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echo '
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<div class="form-group">
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<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
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<div class="col-sm-9">';
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$options = explode('#HESK#', $v['value']);
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foreach ($options as $option) {
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if (strlen($k_value) == 0 || $k_value == $option) {
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$k_value = $option;
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$checked = 'checked="checked"';
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} else {
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$checked = '';
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}
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echo '<div class="radio"><label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' /> ' . $option . '</label></div>';
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}
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echo '</div>
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</div>
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';
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break;
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/* Select drop-down box */
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case 'select':
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echo '
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<div class="form-group">
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<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
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<div class="col-sm-9"><select class="form-control" name="' . $k . '">';
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// Show "Click to select"?
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$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
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if ($num) {
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echo '<option value="">' . $hesklang['select'] . '</option>';
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}
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$options = explode('#HESK#', $v['value']);
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foreach ($options as $option) {
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if (strlen($k_value) == 0 || $k_value == $option) {
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$k_value = $option;
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$selected = 'selected="selected"';
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} else {
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$selected = '';
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}
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echo '<option ' . $selected . '>' . $option . '</option>';
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}
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echo '</select></div>
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</div>
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';
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break;
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/* Checkbox */
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case 'checkbox':
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echo '
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<div class="form-group">
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<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
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<div class="col-sm-9">';
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$options = explode('#HESK#', $v['value']);
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foreach ($options as $option) {
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if (in_array($option, $k_value)) {
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$checked = 'checked="checked"';
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} else {
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$checked = '';
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}
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echo '<div class="checkbox"><label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' /> ' . $option . '</label></div>';
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}
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echo '</div>
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</div>
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';
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break;
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/* Large text box */
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case 'textarea':
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$size = explode('#', $v['value']);
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$size[0] = empty($size[0]) ? 5 : intval($size[0]);
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$size[1] = empty($size[1]) ? 30 : intval($size[1]);
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$k_value = hesk_msgToPlain($k_value, 0, 0);
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echo '
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<div class="form-group">
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<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
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<div class="col-sm-9">
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<textarea class="form-control" name="' . $k . '" rows="' . $size[0] . '" placeholder="' . htmlspecialchars($v['name']) . '" cols="' . $size[1] . '">' . $k_value . '</textarea>
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</div>
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</div>';
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break;
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case 'date':
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if (strlen($k_value) != 0) {
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$v['value'] = $k_value;
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}
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echo '
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<div class="form-group">
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<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
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<div class="col-sm-9">
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<input type="text" class="datepicker form-control white-readonly" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $v['name'] . '" name="' . $k . '" size="40"
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maxlength="' . $v['maxlen'] . '" value="' . date('Y-m-d', $v['value']) . '" readonly/>
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</div>
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</div>';
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break;
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case 'multiselect':
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echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
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<div class="col-sm-9"><select class="form-control" id="' . $v['name'] . '" name="' . $k . '" multiple>';
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$options = explode('#HESK#', $v['value']);
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foreach ($options as $option) {
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if (strlen($k_value) == 0 || $k_value == $option) {
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$k_value = $option;
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$selected = 'selected="selected"';
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} else {
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$selected = '';
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}
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echo '<option ' . $selected . '>' . $option . '</option>';
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}
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echo '</select>
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<div class="btn-group" role="group">
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<button type="button" class="btn btn-default" onclick="selectAll(\'' . $v['name'] . '\')">Select All</button>
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<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $v['name'] . '\')">Deselect All</button>
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</div></div></div>';
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break;
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case 'hidden':
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//Clean up multiple dashes or whitespaces
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$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
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$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
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if (strlen($k_value) != 0) {
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$v['value'] = $k_value;
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}
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echo '<input type="hidden" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '"/>';
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break;
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case 'readonly':
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//Clean up multiple dashes or whitespaces
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$formattedId = preg_replace("/[\s-]+/", " ", $v['name']);
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$formattedId = preg_replace("/[\s_]/", "-", $formattedId);
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if (strlen($k_value) != 0) {
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$v['value'] = $k_value;
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}
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echo '<div class="form-group">
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<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
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<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly></div>
|
|
</div>';
|
|
|
|
break;
|
|
|
|
/* Default text input */
|
|
default:
|
|
if (strlen($k_value) != 0) {
|
|
$k_value = hesk_msgToPlain($k_value, 0, 0);
|
|
$v['value'] = $k_value;
|
|
}
|
|
echo '
|
|
<div class="form-group">
|
|
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': </label>
|
|
<div class="col-sm-9">
|
|
<input type="text" class="form-control" placeholder="' . htmlspecialchars($v['name']) . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" />
|
|
</div>
|
|
</div>
|
|
';
|
|
}
|
|
}
|
|
}
|
|
?>
|
|
|
|
<?php } ?>
|
|
<div class="form-group">
|
|
<label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>:</label>
|
|
|
|
<div class="col-sm-9">
|
|
<?php
|
|
$message = $modsForHesk_settings['rich_text_for_tickets'] ? hesk_html_entity_decode($ticket['message']) : $ticket['message'];
|
|
?>
|
|
<textarea class="form-control htmlEditor" name="message" rows="12"
|
|
placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>"
|
|
cols="60"><?php echo $message; ?></textarea>
|
|
</div>
|
|
</div>
|
|
<div class="form-group">
|
|
<input type="hidden" name="save" value="1"/><input type="hidden" name="track"
|
|
value="<?php echo $trackingID; ?>"/>
|
|
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
|
|
<?php
|
|
if ($is_reply) {
|
|
?>
|
|
<input type="hidden" name="reply" value="<?php echo $tmpvar['id']; ?>"/>
|
|
<?php
|
|
}
|
|
?>
|
|
</div>
|
|
<div class="form-group" style="text-align: center">
|
|
<?php
|
|
$html = $modsForHesk_settings['rich_text_for_tickets'] ? 1 : 0;
|
|
?>
|
|
<input type="hidden" name="html" value="<?php echo $html; ?>">
|
|
<input type="submit" value="<?php echo $hesklang['save_changes']; ?>" class="btn btn-default"/>
|
|
<?php if (isset($_REQUEST['isManager']) && $_REQUEST['isManager']): ?>
|
|
<input type="hidden" name="isManager" value="1">
|
|
<?php endif; ?>
|
|
<a class="btn btn-default" href="javascript:history.go(-1)"><?php echo $hesklang['back']; ?></a>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
<?php if ($modsForHesk_settings['rich_text_for_tickets']): ?>
|
|
<script type="text/javascript">
|
|
/* <![CDATA[ */
|
|
tinyMCE.init({
|
|
mode: "textareas",
|
|
editor_selector: "htmlEditor",
|
|
elements: "content",
|
|
theme: "advanced",
|
|
convert_urls: false,
|
|
|
|
theme_advanced_buttons1: "cut,copy,paste,|,undo,redo,|,formatselect,fontselect,fontsizeselect,|,bold,italic,underline,strikethrough,|,justifyleft,justifycenter,justifyright,justifyfull",
|
|
theme_advanced_buttons2: "sub,sup,|,charmap,|,bullist,numlist,|,outdent,indent,insertdate,inserttime,preview,|,forecolor,backcolor,|,hr,removeformat,visualaid,|,link,unlink,anchor,image,cleanup,code",
|
|
theme_advanced_buttons3: "",
|
|
|
|
theme_advanced_toolbar_location: "top",
|
|
theme_advanced_toolbar_align: "left",
|
|
theme_advanced_statusbar_location: "bottom",
|
|
theme_advanced_resizing: true
|
|
});
|
|
/* ]]> */
|
|
</script>
|
|
<?php endif; ?>
|
|
|
|
<?php
|
|
require_once(HESK_PATH . 'inc/footer.inc.php');
|
|
exit();
|
|
?>
|