Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.7 from 18th April 2016
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
$modsForHesk_settings = mfh_getSettings();
/* Set correct return URL */
if (isset($_SERVER['HTTP_REFERER'])) {
$url = hesk_input($_SERVER['HTTP_REFERER']);
$url = str_replace('&amp;', '&', $url);
if ($tmp = strstr($url, 'show_tickets.php')) {
$referer = $tmp;
} elseif ($tmp = strstr($url, 'find_tickets.php')) {
$referer = $tmp;
} elseif ($tmp = strstr($url, 'admin_main.php')) {
$referer = $tmp;
} else {
$referer = 'admin_main.php';
}
} else {
$referer = 'admin_main.php';
}
/* Is this a delete ticket request from within a ticket ("delete" icon)? */
if (isset($_GET['delete_ticket'])) {
/* Check permissions for this feature */
hesk_checkPermission('can_del_tickets');
/* A security check */
hesk_token_check();
// Tracking ID
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
/* Get ticket info */
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
/* Is this user allowed to delete tickets inside this category? */
hesk_okCategory($ticket['category']);
hesk_fullyDeleteTicket();
hesk_process_messages(sprintf($hesklang['num_tickets_deleted'], 1), $referer, 'SUCCESS');
}
/* This is a request from ticket list. Must be POST and id must be an array */
if (!isset($_POST['id']) || !is_array($_POST['id'])) {
hesk_process_messages($hesklang['no_selected'], $referer, 'NOTICE');
} /* If not, then needs an action (a) POST variable set */
elseif (!isset($_POST['a'])) {
hesk_process_messages($hesklang['invalid_action'], $referer);
}
$i = 0;
// Possible priorities
$priorities = array(
'critical' => array('value' => 0, 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">' . $hesklang['critical'] . '</font>'),
'high' => array('value' => 1, 'text' => $hesklang['high'], 'formatted' => '<font class="important">' . $hesklang['high'] . '</font>'),
'medium' => array('value' => 2, 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">' . $hesklang['medium'] . '</font>'),
'low' => array('value' => 3, 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
);
// Change priority
if (array_key_exists($_POST['a'], $priorities)) {
// A security check
hesk_token_check('POST');
// Priority info
$priority = $priorities[$_POST['a']];
foreach ($_POST['id'] as $this_id) {
if (is_array($this_id)) {
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT `priority`, `category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`={$this_id} LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
continue;
}
$ticket = hesk_dbFetchAssoc($result);
if ($ticket['priority'] == $priority['value']) {
continue;
}
hesk_okCategory($ticket['category']);
$revision = sprintf($hesklang['thist8'], hesk_date(), $priority['formatted'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `priority`='{$priority['value']}', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`={$this_id} LIMIT 1");
$i++;
}
hesk_process_messages($hesklang['pri_set_to'] . ' ' . $priority['formatted'], $referer, 'SUCCESS');
} /* DELETE */
elseif ($_POST['a'] == 'delete') {
/* Check permissions for this feature */
hesk_checkPermission('can_del_tickets');
/* A security check */
hesk_token_check('POST');
// Will we need ticket notifications?
if ($hesk_settings['notify_closed']) {
require(HESK_PATH . 'inc/email_functions.inc.php');
}
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
foreach ($_POST['id'] as $this_id) {
if (is_array($this_id)) {
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($this_id) . "' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
continue;
}
$ticket = hesk_dbFetchAssoc($result);
hesk_okCategory($ticket['category']);
hesk_fullyDeleteTicket();
$i++;
}
hesk_process_messages(sprintf($hesklang['num_tickets_deleted'], $i), $referer, 'SUCCESS');
} /* MERGE TICKETS */
elseif ($_POST['a'] == 'merge') {
/* Check permissions for this feature */
hesk_checkPermission('can_merge_tickets');
/* A security check */
hesk_token_check('POST');
/* Sort IDs, tickets will be merged to the lowest ID */
sort($_POST['id'], SORT_NUMERIC);
/* Select lowest ID as the target ticket */
$merge_into = array_shift($_POST['id']);
/* Merge tickets or throw an error */
if (hesk_mergeTickets($_POST['id'], $merge_into)) {
hesk_process_messages($hesklang['merged'], $referer, 'SUCCESS');
} else {
$hesklang['merge_err'] .= ' ' . $_SESSION['error'];
hesk_cleanSessionVars($_SESSION['error']);
hesk_process_messages($hesklang['merge_err'], $referer);
}
} /* TAG/UNTAG TICKETS */
elseif ($_POST['a'] == 'tag' || $_POST['a'] == 'untag') {
/* Check permissions for this feature */
hesk_checkPermission('can_add_archive');
/* A security check */
hesk_token_check('POST');
if ($_POST['a'] == 'tag') {
$archived = 1;
$action = $hesklang['num_tickets_tag'];
} else {
$archived = 0;
$action = $hesklang['num_tickets_untag'];
}
foreach ($_POST['id'] as $this_id) {
if (is_array($this_id)) {
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($this_id) . "' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
continue;
}
$ticket = hesk_dbFetchAssoc($result);
hesk_okCategory($ticket['category']);
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `archive`='$archived' WHERE `id`='" . intval($this_id) . "' LIMIT 1");
$i++;
}
hesk_process_messages(sprintf($action, $i), $referer, 'SUCCESS');
} /* JUST CLOSE */
else {
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
hesk_checkPermission('can_reply_tickets');
/* A security check */
hesk_token_check('POST');
require(HESK_PATH . 'inc/email_functions.inc.php');
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
foreach ($_POST['id'] as $this_id) {
if (is_array($this_id)) {
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($this_id) . "' LIMIT 1");
$ticket = hesk_dbFetchAssoc($result);
hesk_okCategory($ticket['category']);
$closedStatusRS = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsStaffClosedOption` = 1");
$closedStatus = hesk_dbFetchAssoc($closedStatusRS);
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='" . $closedStatus['ID'] . "', `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . ", `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`='" . intval($this_id) . "' LIMIT 1");
$i++;
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed']) {
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$ticket = hesk_ticketToPlain($ticket, 1, 0);
hesk_notifyCustomer($modsForHesk_settings, 'ticket_closed');
}
}
hesk_process_messages(sprintf($hesklang['num_tickets_closed'], $i), $referer, 'SUCCESS');
}
/*** START FUNCTIONS ***/
function hesk_fullyDeleteTicket()
{
global $hesk_settings, $hesklang, $ticket;
/* Delete attachment files */
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` WHERE `ticket_id`='" . hesk_dbEscape($ticket['trackid']) . "'");
if (hesk_dbNumRows($res)) {
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
while ($file = hesk_dbFetchAssoc($res)) {
hesk_unlink($hesk_settings['server_path'] . '/' . $hesk_settings['attach_dir'] . '/' . $file['saved_name']);
}
}
/* Delete attachments info from the database */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` WHERE `ticket_id`='" . hesk_dbEscape($ticket['trackid']) . "'");
/* Delete the ticket */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($ticket['id']) . "'");
/* Delete replies to the ticket */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='" . intval($ticket['id']) . "'");
/* Delete ticket notes */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` WHERE `ticket`='" . intval($ticket['id']) . "'");
/* Delete ticket reply drafts */
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `ticket`=" . intval($ticket['id']));
return true;
}
?>