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- <?php
- /**
- *
- * This file is part of HESK - PHP Help Desk Software.
- *
- * (c) Copyright Klemen Stirn. All rights reserved.
- * https://www.hesk.com
- *
- * For the full copyright and license agreement information visit
- * https://www.hesk.com/eula.php
- *
- */
-
- define('IN_SCRIPT', 1);
- define('HESK_PATH', './');
- define('HESK_NO_ROBOTS', 1);
- define('WYSIWYG', 1);
- define('VALIDATOR', 1);
- define('PAGE_TITLE', 'CUSTOMER_TICKET');
-
- /* Get all the required files and functions */
- require(HESK_PATH . 'hesk_settings.inc.php');
- require(HESK_PATH . 'inc/common.inc.php');
- require(HESK_PATH . 'inc/view_attachment_functions.inc.php');
-
-
- hesk_load_database_functions();
-
- /* Connect to database */
- hesk_dbConnect();
-
- // Are we in maintenance mode?
- hesk_check_maintenance();
-
- hesk_session_start();
- $modsForHesk_settings = mfh_getSettings();
-
- $hesk_error_buffer = array();
- $do_remember = '';
- $display = 'none';
-
- /* A message from ticket reminder? */
- if ( ! empty($_GET['remind']) )
- {
- $display = 'block';
- print_form();
- }
-
- // Do we have parameters in query string? If yes, store them in session and redirect
- if ( isset($_GET['track']) || isset($_GET['e']) || isset($_GET['f']) || isset($_GET['r']) )
- {
- $_SESSION['t_track'] = hesk_GET('track');
- $_SESSION['t_email'] = hesk_getCustomerEmail(1);
- $_SESSION['t_form'] = hesk_GET('f');
- $_SESSION['t_remember'] = strlen($do_remember) ? 'Y' : hesk_GET('r');
-
- header('Location: ticket.php');
- die();
- }
-
- /* Was this accessed by the form or link? */
- $is_form = hesk_SESSION('t_form');
-
- /* Get the tracking ID */
- $trackingID = hesk_cleanID('', hesk_SESSION('t_track'));
-
- /* Email required to view ticket? */
- $my_email = hesk_getCustomerEmail(1, 't_email', 1);
-
- /* Remember email address? */
- $do_remember = strlen($do_remember) || strlen(hesk_SESSION('t_remember')) ? ' checked="checked" ' : '';
-
- /* Clean ticket parameters from the session data, we don't need them anymore */
- hesk_cleanSessionVars( array('t_track', 't_email', 't_form', 't_remember') );
-
- /* Any errors? Show the form */
- if ($is_form) {
- if (empty($trackingID)) {
- $hesk_error_buffer[] = $hesklang['eytid'];
- }
-
- if ($hesk_settings['email_view_ticket'] && empty($my_email)) {
- $hesk_error_buffer[] = $hesklang['enter_valid_email'];
- }
-
- $tmp = count($hesk_error_buffer);
- if ($tmp == 1) {
- $hesk_error_buffer = implode('', $hesk_error_buffer);
- hesk_process_messages($hesk_error_buffer, 'NOREDIRECT');
- print_form();
- } elseif ($tmp == 2) {
- $hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul><li>' . $hesk_error_buffer[0] . '</li><li>' . $hesk_error_buffer[1] . '</li></ul>';
- hesk_process_messages($hesk_error_buffer, 'NOREDIRECT');
- print_form();
- }
- } elseif (empty($trackingID) || ($hesk_settings['email_view_ticket'] && empty($my_email))) {
- print_form();
- }
-
-
- /* Limit brute force attempts */
- hesk_limitBfAttempts();
-
- require_once(HESK_PATH . 'inc/custom_fields.inc.php');
-
- /* Get ticket info */
- $res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername`, `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
-
- /* Ticket found? */
- if (hesk_dbNumRows($res) != 1) {
- /* Ticket not found, perhaps it was merged with another ticket? */
- $res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `merged` LIKE '%#" . hesk_dbEscape($trackingID) . "#%' LIMIT 1");
-
- if (hesk_dbNumRows($res) == 1) {
- /* OK, found in a merged ticket. Get info */
- $ticket = hesk_dbFetchAssoc($res);
-
- /* If we require e-mail to view tickets check if it matches the one from merged ticket */
- if (hesk_verifyEmailMatch($ticket['trackid'], $my_email, $ticket['email'], 0)) {
- hesk_process_messages(sprintf($hesklang['tme'], $trackingID, $ticket['trackid']), 'NOREDIRECT', 'NOTICE');
- $trackingID = $ticket['trackid'];
- } else {
- hesk_process_messages(sprintf($hesklang['tme1'], $trackingID, $ticket['trackid']) . '<br /><br />' . sprintf($hesklang['tme2'], $ticket['trackid']), 'NOREDIRECT', 'NOTICE');
- $trackingID = $ticket['trackid'];
- print_form();
- }
- } else {
- /* Nothing found, error out */
- hesk_process_messages($hesklang['ticket_not_found'], 'NOREDIRECT');
- print_form();
- }
- } else {
- /* We have a match, get ticket info */
- $ticket = hesk_dbFetchAssoc($res);
-
- /* If we require e-mail to view tickets check if it matches the one in database */
- hesk_verifyEmailMatch($trackingID, $my_email, $ticket['email']);
- }
-
- /* Ticket exists, clean brute force attempts */
- hesk_cleanBfAttempts();
-
- /* Remember email address? */
- if ($is_form) {
- if ( strlen($do_remember) ) {
- hesk_setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
- } elseif (isset($_COOKIE['hesk_myemail'])) {
- hesk_setcookie('hesk_myemail', '');
- }
- }
-
- /* Set last replier name */
- if ($ticket['lastreplier']) {
- if (empty($ticket['repliername'])) {
- $ticket['repliername'] = $hesklang['staff'];
- }
- } else {
- $ticket['repliername'] = $ticket['name'];
- }
-
- // If IP is unknown (tickets via email pipe/pop3 fetching) assume current visitor IP as customer IP
- if ($ticket['ip'] == '' || $ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) {
- hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `ip` = '".hesk_dbEscape(hesk_getClientIP())."' WHERE `id`=".intval($ticket['id']));
- }
-
- /* Get category name and ID */
- $result = hesk_dbQuery("SELECT `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='" . intval($ticket['category']) . "' LIMIT 1");
-
- /* If this category has been deleted use the default category with ID 1 */
- if (hesk_dbNumRows($result) != 1) {
- $result = hesk_dbQuery("SELECT `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='1' LIMIT 1");
- }
-
- $category = hesk_dbFetchAssoc($result);
-
- /* Get replies */
- $result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='" . intval($ticket['id']) . "' ORDER BY `id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC'));
- $replies = hesk_dbNumRows($result);
- $unread_replies = array();
-
- // Demo mode
- if (defined('HESK_DEMO')) {
- $ticket['email'] = 'hidden@demo.com';
- }
-
- /* Print header */
- require_once(HESK_PATH . 'inc/header.inc.php');
- ?>
-
- <ol class="breadcrumb">
- <li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
- <li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
- <li><a href="ticket.php"><?php echo $hesklang['view_ticket_nav']; ?></a></li>
- <li class="active"><?php hesk_showTopBar($hesklang['cid'] . ': ' . $trackingID); ?></li>
- </ol>
-
- <?php
- $columnWidth = 'col-md-8';
- $showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 3");
- $show = hesk_dbFetchAssoc($showRs);
- if (!$show['show']) {
- $columnWidth = 'col-md-10 col-md-offset-1';
- }
- ?>
- <div class="row">
- <?php if ($columnWidth == 'col-md-8'): ?>
- <div align="left" class="col-md-4">
- <div class="panel panel-default">
- <div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
- <div class="panel-body">
- <p><?php echo $hesklang['quick_help_ticket']; ?></p>
- </div>
- </div>
- </div>
- <?php endif; ?>
- <div class="<?php echo $columnWidth; ?>">
- <?php
- // Service messages
- $service_messages = mfh_get_service_messages('CUSTOMER_VIEW_TICKET');
- foreach ($service_messages as $sm) {
- hesk_service_message($sm);
- }
-
-
- /* This will handle error, success and notice messages */
- hesk_handle_messages();
-
- /*
- * If the ticket has been reopened by customer:
- * - show the "Add a reply" form on top
- * - and ask them why the form has been reopened
- */
- if (isset($_SESSION['force_form_top'])) {
- hesk_printCustomerReplyForm(1);
- echo ' <p> </p> ';
-
- unset($_SESSION['force_form_top']);
- }
- ?>
- <h3 align="left"><?php echo $hesklang['view_ticket']; ?>: <?php
- if ($hesk_settings['sequential']) {
- echo $trackingID . ' (' . $hesklang['seqid'] . ': ' . $ticket['id'] . ')';
- } else {
- echo $trackingID;
- }
- ?></h3>
-
- <div class="footerWithBorder"></div>
- <div class="blankSpace"></div>
- <div class="table-bordered">
- <div class="row">
- <div class="col-md-10">
- <h2><?php echo $ticket['subject']; ?></h2>
- </div>
- <div class="col-md-2 pull-right pad-down-20">
- <a href="ticket.php?track=<?php echo $trackingID.$hesk_settings['e_query']; ?>">
- <i class="fa fa-refresh"></i>
- <?php echo $hesklang['refresh_page']; ?>
- </a>
- </div>
- </div>
- <div class="row">
- <div class="col-md-3 col-sm-12">
- <p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?></p>
- </div>
- <div class="col-md-3 col-sm-12">
- <p><?php echo $hesklang['last_update']; ?>
- : <?php echo hesk_date($ticket['lastchange'], true); ?></p>
- </div>
- <div class="col-md-2 col-md-offset-4 col-sm-12 close-ticket">
- <p><?php
- $statusRS = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `ID` = ' . intval($ticket['status']));
- $status = hesk_dbFetchAssoc($statusRS);
- $isClosable = $status['Closable'] == 'yes' || $status['Closable'] == 'conly';
- $random = rand(10000, 99999);
- if (!$ticket['locked']) {
- if ($ticket['isClosed'] == true && $hesk_settings['custopen']) {
- echo '<a href="change_status.php?track=' . $trackingID . $hesk_settings['e_query'] . '&s=2&Refresh=' . $random . '&token=' . hesk_token_echo(0) . '" title="' . $hesklang['open_action'] . '">' . $hesklang['open_action'] . '</a>';
- } elseif ($hesk_settings['custclose'] && $isClosable) {
- echo '<a href="change_status.php?track=' . $trackingID . $hesk_settings['e_query'] . '&s=3&Refresh=' . $random . '&token=' . hesk_token_echo(0) . '" title="' . $hesklang['close_action'] . '">' . $hesklang['close_action'] . '</a>';
- }
- }
- ?>
- </p>
- </div>
- </div>
- <div class="row medLowPriority">
- <?php //This entire conditional is all just for priority
- if ($hesk_settings['cust_urgency']) {
- $repliesColumnWidth = 2;
- echo '<div class="col-md-2 col-sm-12 ticket-cell ';
- if ($ticket['priority'] == 0) {
- echo 'critical-priority">';
- } elseif ($ticket['priority'] == 1) {
- echo 'highPriority">';
- } elseif ($ticket['priority'] == 2) {
- echo 'medLowPriority">';
- } else {
- echo 'lowPriority">';
- }
- echo '<p class="ticketPropertyTitle">' . $hesklang['priority'] . '</p>';
-
- if ($ticket['priority'] == 0) {
- echo '<p class="ticketPropertyText">' . $hesklang['critical'] . '</p>';
- } elseif ($ticket['priority'] == 1) {
- echo '<p class="ticketPropertyText">' . $hesklang['high'] . '</p>';
- } elseif ($ticket['priority'] == 2) {
- echo '<p class="ticketPropertyText">' . $hesklang['medium'] . '</p>';
- } else {
- echo '<p class="ticketPropertyText">' . $hesklang['low'] . '</p>';
- }
- echo '</div>';
- } else {
- $repliesColumnWidth = 3;
- }
- echo '<div class="col-md-3 col-sm-12 ticket-cell"><p class="ticketPropertyTitle">' . $hesklang['status'] . '</p>';
- echo '<p class="ticketPropertyText">' . mfh_getDisplayTextForStatusId($status['ID']) . '</p>';
- echo '</div>';
- echo '<div class="col-md-3 col-sm-12 ticket-cell"><p class="ticketPropertyTitle">' . $hesklang['last_replier'] . '</p>
- <p class="ticketPropertyText">' . $ticket['repliername'] . '</p></div>';
- echo '<div class="col-md-' . $repliesColumnWidth . ' col-sm-12 ticket-cell"><p class="ticketPropertyTitle">' . $hesklang['category'] . '</p>
- <p class="ticketPropertyText">' . $category['name'] . '</p></div>';
- echo '<div class="col-md-' . $repliesColumnWidth . ' col-sm-12 ticket-cell"><p class="ticketPropertyTitle">' . $hesklang['replies'] . '</p>
- <p class="ticketPropertyText">' . $replies . '</p></div>';
- ?>
- </div>
- </div>
- <div class="blankSpace"></div>
- <!-- REPLIES -->
-
-
- <?php
- // Print "Submit a reply" form?
- if ($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1) {
- hesk_printCustomerReplyForm();
- }
-
- if ($hesk_settings['new_top']) {
- $i = hesk_printCustomerTicketReplies() ? 0 : 1;
- } else {
- $i = 1;
- }
-
- /* Make sure original message is in correct color if newest are on top */
- $color = 'class="ticketMessageContainer"';
- ?>
- <div class="row ticketMessageContainer">
- <div class="col-md-3 col-xs-12">
- <div class="ticketName"><?php echo $ticket['name']; ?></div>
- <?php if ($ticket['email'] != '') { ?>
- <div class="ticketEmail"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></div>
- <?php } ?>
- </div>
- <div class="col-md-9 col-xs-12 pushMarginLeft">
- <div class="ticketMessageTop withBorder">
- <!-- Date and Action buttons -->
- <p><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?><span
- class="nu-floatRight"><?php echo hesk_getCustomerButtons($i); ?></span></p>
- <!-- Custom Fields Before Message -->
- <?php
- foreach ($hesk_settings['custom_fields'] as $k => $v) {
- if ($v['use'] == 1 && $v['place'] == 0 && hesk_is_custom_field_in_category($k, $ticket['category'])) {
- echo '<p>' . $v['name'] . ': ';
- switch ($v['type'])
- {
- case 'email':
- $ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
- break;
- case 'date':
- $ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
- break;
- }
- echo $ticket[$k].'</p>';
- }
- }
- ?>
- </div>
- <div class="ticketMessageBottom">
- <?php if ($ticket['message'] != '') { ?>
- <!-- Message -->
- <p><b><?php echo $hesklang['message']; ?>:</b></p>
-
- <div class="message">
- <?php if ($ticket['html']) {
- echo hesk_html_entity_decode($ticket['message']);
- } else {
- echo $ticket['message'];
- }
- ?>
- </div>
- <?php } ?>
- </div>
- <div class="ticketMessageTop">
- <!-- Custom Fields after Message -->
- <?php
- foreach ($hesk_settings['custom_fields'] as $k => $v) {
- if ($v['use'] == 1 && $v['place'] && hesk_is_custom_field_in_category($k, $ticket['category'])) {
- echo '<p>' . $v['name'] . ': ';
- switch ($v['type'])
- {
- case 'email':
- $ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
- break;
- case 'date':
- $ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
- break;
- }
- echo $ticket[$k].'</p>';
- }
- }
- /* Attachments */
- mfh_listAttachments($ticket['attachments'], $i, false);
- ?>
- </div>
- </div>
- </div>
- <?php
- if (!$hesk_settings['new_top']) {
- hesk_printCustomerTicketReplies();
- }
- ?>
- <!-- END REPLIES -->
-
- <?php
- /* Print "Submit a reply" form? */
- if ($ticket['locked'] != 1 && $ticket['status'] != 3 && !$hesk_settings['reply_top']) {
- hesk_printCustomerReplyForm();
- }
-
- /* If needed update unread replies as read for staff to know */
- if (count($unread_replies)) {
- hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` SET `read` = '1' WHERE `id` IN ('" . implode("','", $unread_replies) . "')");
- }
- ?>
- </div>
- <!-- End col-md-7 -->
- </div> <!-- End row -->
-
-
- <?php
-
- /* Clear unneeded session variables */
- hesk_cleanSessionVars('ticket_message');
-
- require_once(HESK_PATH . 'inc/footer.inc.php');
-
- /*** START FUNCTIONS ***/
-
- function print_form()
- {
- global $hesk_settings, $hesklang;
- global $hesk_error_buffer, $my_email, $trackingID, $do_remember, $display;
-
- /* Print header */
- $hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['view_ticket'];
- require_once(HESK_PATH . 'inc/header.inc.php');
- ?>
- <ol class="breadcrumb">
- <li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
- <li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
- <li class="active"><?php echo $hesklang['view_ticket_nav']; ?></li>
- </ol>
-
- <?php
- hesk_dbConnect();
- $columnWidth = 'col-md-8';
- $showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 2");
- $show = hesk_dbFetchAssoc($showRs);
- if (!$show['show']) {
- $columnWidth = 'col-md-10 col-md-offset-1';
- }
- ?>
- <div class="row">
- <?php if ($columnWidth == 'col-md-8'): ?>
- <div align="left" class="col-md-4">
- <div class="panel panel-default">
- <div class="panel-heading">
- <?php echo $hesklang['quick_help']; ?>
- </div>
- <div class="panel-body">
- <p><?php echo $hesklang['quick_help_view_ticket']; ?></p>
- </div>
- </div>
- </div>
- <?php endif; ?>
- <div class="<?php echo $columnWidth; ?>">
- <?php
- // Service messages
- $service_messages = mfh_get_service_messages('CUSTOMER_VIEW_TICKET');
- foreach ($service_messages as $sm) {
- hesk_service_message($sm);
- }
-
- /* This will handle error, success and notice messages */
- hesk_handle_messages();
- ?>
- <h3 align="left"><?php echo $hesklang['view_existing']; ?></h3>
-
- <div class="footerWithBorder"></div>
- <div class="blankSpace"></div>
- <form data-toggle="validator" action="ticket.php" class="form-horizontal" role="form" method="get" name="form2">
- <div class="form-group">
- <label for="track" class="col-sm-3 control-label"><?php echo $hesklang['ticket_trackID']; ?></label>
-
- <div class="col-sm-9">
- <input type="text" class="form-control" name="track" id="track" maxlength="20" size="35"
- value="<?php echo $trackingID; ?>"
- placeholder="<?php echo htmlspecialchars($hesklang['ticket_trackID']); ?>"
- data-error="<?php echo htmlspecialchars($hesklang['eytid']); ?>" required>
- <div class="help-block with-errors"></div>
- </div>
- </div>
- <?php
- $tmp = '';
- if ($hesk_settings['email_view_ticket']) {
- $tmp = 'document.form1.email.value=document.form2.e.value;';
- ?>
- <div class="form-group">
- <label for="e" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?></label>
-
- <div class="col-sm-9">
- <input type="text" class="form-control" id="e" name="e" size="35"
- value="<?php echo $my_email; ?>"
- placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"
- data-error="<?php echo htmlspecialchars($hesklang['enter_valid_email']); ?>" required>
- <div class="help-block with-errors"></div>
- </div>
- </div>
- <div align="left" class="form-group">
- <div class="col-sm-offset-3 col-sm-9">
- <div class="checkbox">
- <label>
- <input type="checkbox" name="r"
- value="Y" <?php echo $do_remember; ?> /> <?php echo $hesklang['rem_email']; ?>
- </label>
- </div>
- </div>
- </div>
- <?php } ?>
- <div align="left" class="form-group">
- <div class="col-sm-offset-3 col-sm-9">
- <button type="submit" class="btn btn-default"
- value="<?php echo $hesklang['view_ticket']; ?>"><?php echo $hesklang['view_ticket']; ?></button>
- <input type="hidden" name="Refresh" value="<?php echo rand(10000, 99999); ?>"><input
- type="hidden" name="f" value="1">
-
- <div class="blankSpace"></div>
- <a href="Javascript:void(0)"
- onclick="javascript:hesk_toggleLayerDisplay('forgot');<?php echo $tmp; ?>"><?php echo $hesklang['forgot_tid']; ?></a>
- </div>
- </div>
- </form>
- <div align="left" id="forgot" class="panel panel-info" style="display: <?php echo $display; ?>;">
- <div class="panel-heading">
- <?php echo $hesklang['tid_mail']; ?>
- </div>
- <div class="panel-body">
- <form data-toggle="validator" action="index.php" method="post" class="form-horizontal" name="form1">
- <div class="form-group">
- <label for="email" class="col-sm-3 control-label"><?php echo $hesklang['email']; ?></label>
-
- <div class="col-sm-9">
- <input type="text" id="email" class="form-control" name="email" size="35"
- value="<?php echo $my_email; ?>"
- placeholder="<?php echo htmlspecialchars($hesklang['email']); ?>"
- data-error="<?php echo htmlspecialchars($hesklang['enter_valid_email']); ?>" required>
- <div class="help-block with-errors"></div>
- <input type="hidden" name="a" value="forgot_tid"/>
- </div>
- </div>
- <div class="form-group">
- <div class="col-sm-9 col-sm-offset-3">
- <div class="radio">
- <label>
- <input type="radio" name="open_only"
- value="1" <?php echo $hesk_settings['open_only'] ? 'checked="checked"' : ''; ?> /><?php echo $hesklang['oon1']; ?>
- </label>
- </div>
- <div class="radio">
- <label>
- <input type="radio" name="open_only"
- value="0" <?php echo !$hesk_settings['open_only'] ? 'checked="checked"' : ''; ?> /><?php echo $hesklang['oon2']; ?>
- </label>
- </div>
- </div>
- </div>
- <div class="form-group">
- <div class="col-sm-offset-3 col-sm-9">
- <button type="submit" class="btn btn-default"
- value="<?php echo $hesklang['tid_send']; ?>"><?php echo $hesklang['tid_send']; ?></button>
- </div>
- </div>
- </form>
- </div>
- </div>
- </div>
- </div>
-
- <?php
- require_once(HESK_PATH . 'inc/footer.inc.php');
- exit();
- } // End print_form()
-
-
- function hesk_printCustomerReplyForm($reopen = 0)
- {
- global $hesklang, $hesk_settings, $trackingID, $my_email, $modsForHesk_settings;
-
- // Already printed?
- if (defined('REPLY_FORM')) {
- return '';
- }
-
- ?>
-
- <h3 class="text-left"><?php echo $hesklang['add_reply']; ?></h3>
- <div class="footerWithBorder"></div>
- <div class="blankSpace"></div>
-
- <?php
- $onsubmit = '';
- if ($modsForHesk_settings['rich_text_for_tickets_for_customers']) {
- $onsubmit = 'onclick="return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"';
- }
- ?>
- <form data-toggle="validator" role="form" class="form-horizontal" method="post" action="reply_ticket.php"
- enctype="multipart/form-data" <?php echo $onsubmit; ?>>
- <div class="form-group" id="message-group">
- <label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>: <span
- class="important">*</span></label>
-
- <div class="col-sm-9">
- <textarea name="message" class="form-control htmlEditor" rows="12"
- cols="60" data-error="<?php echo htmlspecialchars($hesklang['enter_message']); ?>" required><?php if (isset($_SESSION['ticket_message'])) {
- echo stripslashes(hesk_input($_SESSION['ticket_message']));
- } ?></textarea>
- <div class="help-block with-errors" id="message-help-block"></div>
- <?php if ($modsForHesk_settings['rich_text_for_tickets_for_customers']): ?>
- <script type="text/javascript">
- /* <![CDATA[ */
- $(document).ready(function() {
- $('.htmlEditor').summernote({
- height: 200,
- toolbar: [
- ['style', ['bold', 'italic', 'underline', 'clear']],
- ['font', ['strikethrough', 'superscript', 'subscript']],
- ['para', ['ul', 'ol']]
- ]
- });
- });
- /* ]]> */
- </script>
- <?php endif; ?>
- </div>
- </div>
- <?php
- /* attachments */
- if ($hesk_settings['attachments']['use']) {
- ?>
- <div class="form-group">
- <label for="attachments" class="col-sm-3 control-label"><?php echo $hesklang['attachments']; ?>
- :</label>
-
- <div align="left" class="col-sm-9">
- <?php build_dropzone_markup(); ?>
- </div>
- </div>
- <?php
- display_dropzone_field(HESK_PATH . 'internal-api/ticket/upload-attachment.php');
- }
- ?>
- <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
- <input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>"/>
- <?php
- if ($hesk_settings['email_view_ticket']) {
- echo '<input type="hidden" name="e" value="' . $my_email . '" />';
- }
- if ($reopen) {
- echo '<input type="hidden" name="reopen" value="1" />';
- }
- ?>
- <div class="form-group">
- <div class="col-sm-9 col-sm-offset-3">
- <input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="btn btn-default">
- </div>
- </div>
- </form>
-
- <?php
-
- // Make sure the form is only printed once per page
- define('REPLY_FORM', true);
-
- } // End hesk_printCustomerReplyForm()
-
-
- function hesk_printCustomerTicketReplies()
- {
- global $hesklang, $hesk_settings, $result, $reply, $trackingID, $unread_replies;
-
- $i = $hesk_settings['new_top'] ? 0 : 1;
-
- while ($reply = hesk_dbFetchAssoc($result)) {
- $color = 'class="ticketMessageContainer"';
-
- /* Store unread reply IDs for later */
- if ($reply['staffid'] && !$reply['read']) {
- $unread_replies[] = $reply['id'];
- }
-
- $reply['dt'] = hesk_date($reply['dt'], true);
- ?>
-
- <div class="row ticketMessageContainer">
- <div class="col-md-3 col-xs-12">
- <div class="ticketName"><?php echo $reply['name']; ?></div>
- </div>
- <div class="col-md-9 col-xs-12 pushMarginLeft">
- <div class="ticketMessageTop withBorder">
- <p><?php echo $hesklang['date']; ?>: <?php echo $reply['dt']; ?><span
- style="float: right;"><?php echo hesk_getCustomerButtons($i); ?></span></p>
- <?php
- /* Staff rating */
- if ($hesk_settings['rating'] && $reply['staffid']) {
- if ($reply['rating'] == 1) {
- echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
- } elseif ($reply['rating'] == 5) {
- echo '<p class="rate">' . $hesklang['rh'] . '</p>';
- } else {
- echo '
- <div id="rating' . $reply['id'] . '" class="rate">
- ' . $hesklang['r'] . '
- <a href="Javascript:void(0)" onclick="Javascript:hesk_rate(\'rate.php?rating=5&id=' . $reply['id'] . '&track=' . $trackingID . '\',\'rating' . $reply['id'] . '\')">' . hesk_mb_strtolower($hesklang['yes']) . '</a> /
- <a href="Javascript:void(0)" onclick="Javascript:hesk_rate(\'rate.php?rating=1&id=' . $reply['id'] . '&track=' . $trackingID . '\',\'rating' . $reply['id'] . '\')">' . hesk_mb_strtolower($hesklang['no']) . '</a>
- </div>
- ';
- }
- }
- ?>
- </div>
- <div class="ticketMessageBottom">
- <!-- Message -->
- <p><b><?php echo $hesklang['message']; ?>:</b></p>
-
- <div class="message">
- <?php
- if ($reply['html']) {
- echo hesk_html_entity_decode($reply['message']);
- } else {
- echo $reply['message'];
- }
- ?>
- </div>
- </div>
- <div class="ticketMessageTop">
- <?php mfh_listAttachments($reply['attachments'], $i, false); ?>
- </div>
- </div>
- </div>
- <?php
- }
-
- return $i;
-
- } // End hesk_printCustomerTicketReplies()
-
-
- function hesk_getCustomerButtons($white = 1)
- {
- global $hesk_settings, $hesklang, $trackingID;
-
- $options = '';
-
- /* Style and mousover/mousout */
- $tmp = $white ? 'White' : 'Blue';
- $style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
-
- /* Print ticket button */
- $options .= '<a class="btn btn-default" href="print.php?track=' . $trackingID . $hesk_settings['e_query'] . '" title="' . $hesklang['printer_friendly'] . '"><span class="fa fa-print"></span> ' . $hesklang['btn_print'] . ' </a> ';
-
- /* Return generated HTML */
- return $options;
-
- } // END hesk_getCustomerButtons()
- ?>
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