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Mods-for-HESK-Netsyms/admin/priority.php

74 lines
2.2 KiB
PHP

<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
hesk_checkPermission('can_reply_tickets');
/* A security check */
hesk_token_check('POST');
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
$priority = intval( hesk_POST('priority') );
if ($priority < 0 || $priority > 3)
{
hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
}
$options = array(
0 => '<font class="critical">'.$hesklang['critical'].'</font>',
1 => '<font class="important">'.$hesklang['high'].'</font>',
2 => '<font class="medium">'.$hesklang['medium'].'</font>',
3 => $hesklang['low']
);
$plain_options = array(
0 => 'critical',
1 => 'high',
2 => 'medium',
3 => 'low'
);
$ticketRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "'");
$ticket = hesk_dbFetchAssoc($ticketRs);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority}' WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_priority', hesk_date(), array(
0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
1 => $plain_options[$priority]
));
if (hesk_dbAffectedRows() != 1)
{
hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
}
hesk_process_messages(sprintf($hesklang['chpri2'],$options[$priority]),'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
?>