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Mods-for-HESK-Netsyms/admin/lock.php

102 rader
3.5 KiB
PHP

<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT', 1);
define('HESK_PATH', '../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
$modsForHesk_settings = mfh_getSettings();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
hesk_checkPermission('can_reply_tickets');
hesk_checkPermission('can_edit_tickets');
hesk_checkPermission('can_resolve');
/* A security check */
hesk_token_check();
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
// Get ticket info
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
$audit_unlocked = null;
$audit_locked = null;
/* New locked status */
if (empty($_GET['locked'])) {
$status = 0;
$tmp = $hesklang['tunlock'];
$audit_unlocked = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
} else {
$status = 1;
$tmp = $hesklang['tlock'];
$audit_locked = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
$closedby_sql = ' , `closedat`=NOW(), `closedby`=' . intval($_SESSION['id']) . ' ';
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed']) {
$closedStatusRS = hesk_dbQuery('SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsClosed` = 1');
$ticketIsOpen = true;
while ($row = hesk_dbFetchAssoc($closedStatusRS)) {
if ($ticket['status'] == $row['ID']) {
$ticketIsOpen = false;
}
}
// Notify customer, but only if ticket is not already closed
if ($ticketIsOpen) {
require(HESK_PATH . 'inc/email_functions.inc.php');
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
hesk_notifyCustomer($modsForHesk_settings, 'ticket_closed');
}
}
}
/* Update database */
$statusSql = 'SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `LockedTicketStatus` = 1';
$statusRs = hesk_dbQuery($statusSql);
$statusRow = hesk_dbFetchAssoc($statusRs);
$statusId = $statusRow['ID'];
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`= {$statusId},`locked`='{$status}' $closedby_sql WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
if ($audit_unlocked) {
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_unlocked', hesk_date(),
$audit_unlocked);
}
if ($audit_locked) {
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_locked', hesk_date(),
$audit_locked);
}
/* Back to ticket page and show a success message */
hesk_process_messages($tmp, 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999), 'SUCCESS');