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600 lines
22 KiB
PHP
600 lines
22 KiB
PHP
<?php
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/**
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*
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* This file is part of HESK - PHP Help Desk Software.
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*
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* (c) Copyright Klemen Stirn. All rights reserved.
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* https://www.hesk.com
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*
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* For the full copyright and license agreement information visit
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* https://www.hesk.com/eula.php
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*
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*/
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define('IN_SCRIPT', 1);
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define('HESK_PATH', '../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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$modsForHesk_settings = mfh_getSettings();
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/* Set correct return URL */
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if (isset($_SERVER['HTTP_REFERER'])) {
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$url = hesk_input($_SERVER['HTTP_REFERER']);
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$url = str_replace('&', '&', $url);
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if ($tmp = strstr($url, 'show_tickets.php')) {
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$referer = $tmp;
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} elseif ($tmp = strstr($url, 'find_tickets.php')) {
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$referer = $tmp;
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} elseif ($tmp = strstr($url, 'admin_main.php')) {
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$referer = $tmp;
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} else {
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$referer = 'admin_main.php';
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}
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} else {
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$referer = 'admin_main.php';
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}
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/* Is this a delete ticket request from within a ticket ("delete" icon)? */
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if (isset($_GET['delete_ticket'])) {
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/* Check permissions for this feature */
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hesk_checkPermission('can_del_tickets');
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/* A security check */
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hesk_token_check();
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// Tracking ID
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$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
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/* Get ticket info */
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$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($result);
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/* Is this user allowed to delete tickets inside this category? */
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hesk_okCategory($ticket['category']);
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hesk_fullyDeleteTicket();
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hesk_process_messages(sprintf($hesklang['num_tickets_deleted'], 1), $referer, 'SUCCESS');
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}
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/* This is a request from ticket list. Must be POST and id must be an array */
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if (!isset($_POST['id']) || !is_array($_POST['id'])) {
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hesk_process_messages($hesklang['no_selected'], $referer, 'NOTICE');
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} /* If not, then needs an action (a) POST variable set */
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elseif (!isset($_POST['a'])) {
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hesk_process_messages($hesklang['invalid_action'], $referer);
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}
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$i = 0;
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// Possible priorities
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$priorities = array(
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'critical' => array('value' => 0, 'lang' => 'critical', 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">' . $hesklang['critical'] . '</font>'),
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'high' => array('value' => 1, 'lang' => 'high', 'text' => $hesklang['high'], 'formatted' => '<font class="important">' . $hesklang['high'] . '</font>'),
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'medium' => array('value' => 2, 'lang' => 'medium', 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">' . $hesklang['medium'] . '</font>'),
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'low' => array('value' => 3, 'lang' => 'low', 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
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);
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// Assign tickets to
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if ( isset($_POST['assign']) && $_POST['assign'] == $hesklang['assi']) {
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if ( ! isset($_POST['owner']) || $_POST['owner'] == '') {
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hesk_process_messages($hesklang['assign_no'], $referer, 'NOTICE');
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}
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$end_message = array();
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$num_assigned = 0;
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// Permissions
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$can_assign_others = hesk_checkPermission('can_assign_others',0);
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if ($can_assign_others) {
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$can_assign_self = true;
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} else {
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$can_assign_self = hesk_checkPermission('can_assign_self',0);
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}
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$owner = intval( hesk_POST('owner') );
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if ($owner == -1) {
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foreach ($_POST['id'] as $this_id) {
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if (is_array($this_id)) {
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continue;
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}
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$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
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$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0, `assignedby`=NULL WHERE `id`={$this_id} LIMIT 1");
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mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_unassigned', hesk_date(), array(0 => $_SESSION['name'].' ('.$_SESSION['user'].')'));
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$end_message[] = sprintf($hesklang['assign_2'], $this_id);
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$i++;
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}
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hesk_process_messages($hesklang['assign_1'],$referer,'SUCCESS');
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}
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$res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1");
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$owner_data = hesk_dbFetchAssoc($res);
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if (!$owner_data['isadmin']) {
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$owner_data['categories']=explode(',',$owner_data['categories']);
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}
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require(HESK_PATH . 'inc/email_functions.inc.php');
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foreach ($_POST['id'] as $this_id) {
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if (is_array($this_id)) {
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continue;
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}
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$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
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$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`={$this_id} LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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continue;
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}
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$ticket = hesk_dbFetchAssoc($result);
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if ($ticket['owner'] == $owner) {
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$end_message[] = sprintf($hesklang['assign_3'], $ticket['trackid'], $owner_data['name']);
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$i++;
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continue;
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}
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if ($owner_data['isadmin'] || in_array($ticket['category'],$owner_data['categories'])) {
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner}, `assignedby`=".intval($_SESSION['id'])." WHERE `id`={$this_id} LIMIT 1");
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mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_assigned', hesk_date(), array(0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
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1 => $owner_data['name'].' ('.$owner_data['user'].')'));
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$end_message[] = sprintf($hesklang['assign_4'], $ticket['trackid'], $owner_data['name']);
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$num_assigned++;
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$ticket['owner'] = $owner;
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/* --> Prepare message */
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// 1. Generate the array with ticket info that can be used in emails
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$info = array(
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'email' => $ticket['email'],
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'category' => $ticket['category'],
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'priority' => $ticket['priority'],
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'owner' => $ticket['owner'],
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'trackid' => $ticket['trackid'],
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'status' => $ticket['status'],
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'name' => $ticket['name'],
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'subject' => $ticket['subject'],
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'message' => $ticket['message'],
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'attachments' => $ticket['attachments'],
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'dt' => hesk_date($ticket['dt'], true),
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'lastchange' => hesk_date($ticket['lastchange'], true),
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'id' => $ticket['id'],
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'time_worked' => $ticket['time_worked'],
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'last_reply_by' => hesk_getReplierName($ticket),
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);
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// 2. Add custom fields to the array
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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$info[$k] = $v['use'] ? $ticket[$k] : '';
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}
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// 3. Make sure all values are properly formatted for email
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$ticket = hesk_ticketToPlain($info, 1, 0);
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/* Notify the new owner? */
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if ($ticket['owner'] != intval($_SESSION['id'])) {
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hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you', $modsForHesk_settings);
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}
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} else {
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$end_message[] = sprintf($hesklang['assign_5'], $ticket['trackid'], $owner_data['name']);
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}
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$i++;
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}
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hesk_process_messages(sprintf($hesklang['assign_log'], $num_assigned, ($i - $num_assigned), implode("\n", $end_message)),$referer,($num_assigned == 0) ? 'ERROR' : ($num_assigned < $i ? 'NOTICE' : 'SUCCESS'));
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}
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// Change priority
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if (array_key_exists($_POST['a'], $priorities)) {
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// A security check
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hesk_token_check('POST');
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// Priority info
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$priority = $priorities[$_POST['a']];
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foreach ($_POST['id'] as $this_id) {
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if (is_array($this_id)) {
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continue;
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}
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$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
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$result = hesk_dbQuery("SELECT `priority`, `category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`={$this_id} LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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continue;
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}
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$ticket = hesk_dbFetchAssoc($result);
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if ($ticket['priority'] == $priority['value']) {
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continue;
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}
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hesk_okCategory($ticket['category']);
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hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `priority`='{$priority['value']}' WHERE `id`={$this_id}");
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mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_priority', hesk_date(),
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array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
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1 => $priority['lang']));
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$i++;
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}
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hesk_process_messages($hesklang['pri_set_to'] . ' ' . $priority['formatted'], $referer, 'SUCCESS');
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} /* DELETE */
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elseif ($_POST['a'] == 'delete') {
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/* Check permissions for this feature */
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hesk_checkPermission('can_del_tickets');
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/* A security check */
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hesk_token_check('POST');
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// Will we need ticket notifications?
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if ($hesk_settings['notify_closed']) {
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require(HESK_PATH . 'inc/email_functions.inc.php');
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}
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foreach ($_POST['id'] as $this_id) {
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if (is_array($this_id)) {
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continue;
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}
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$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
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$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($this_id) . "' LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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continue;
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}
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$ticket = hesk_dbFetchAssoc($result);
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hesk_okCategory($ticket['category']);
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hesk_fullyDeleteTicket();
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$i++;
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}
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hesk_process_messages(sprintf($hesklang['num_tickets_deleted'], $i), $referer, 'SUCCESS');
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} /* MERGE TICKETS */
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elseif ($_POST['a'] == 'merge') {
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/* Check permissions for this feature */
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hesk_checkPermission('can_merge_tickets');
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/* A security check */
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hesk_token_check('POST');
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/* Sort IDs, tickets will be merged to the lowest ID */
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sort($_POST['id'], SORT_NUMERIC);
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/* Select lowest ID as the target ticket */
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$merge_into = array_shift($_POST['id']);
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/* Merge tickets or throw an error */
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if (hesk_mergeTickets($_POST['id'], $merge_into)) {
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hesk_process_messages($hesklang['merged'], $referer, 'SUCCESS');
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} else {
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$hesklang['merge_err'] .= ' ' . $_SESSION['error'];
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hesk_cleanSessionVars($_SESSION['error']);
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hesk_process_messages($hesklang['merge_err'], $referer);
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}
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} /* TAG/UNTAG TICKETS */
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elseif ($_POST['a'] == 'tag' || $_POST['a'] == 'untag') {
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/* Check permissions for this feature */
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hesk_checkPermission('can_add_archive');
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/* A security check */
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hesk_token_check('POST');
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if ($_POST['a'] == 'tag') {
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$archived = 1;
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$action = $hesklang['num_tickets_tag'];
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} else {
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$archived = 0;
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$action = $hesklang['num_tickets_untag'];
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}
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foreach ($_POST['id'] as $this_id) {
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if (is_array($this_id)) {
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continue;
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}
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$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
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$result = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($this_id) . "' LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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continue;
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}
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$ticket = hesk_dbFetchAssoc($result);
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hesk_okCategory($ticket['category']);
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hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `archive`='$archived' WHERE `id`='" . intval($this_id) . "'");
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$i++;
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}
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hesk_process_messages(sprintf($action, $i), $referer, 'SUCCESS');
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}
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/* EXPORT */
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elseif ($_POST['a']=='export') {
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/* Check permissions for this feature */
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hesk_checkPermission('can_export');
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/* A security check */
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hesk_token_check('POST');
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$ids_to_export = array();
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foreach ($_POST['id'] as $this_id) {
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if ( is_array($this_id) ) {
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continue;
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}
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$ids_to_export[] = intval($this_id) or hesk_error($hesklang['id_not_valid']);
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$i++;
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}
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if ($i < 1) {
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hesk_process_messages($hesklang['no_selected'], $referer, 'NOTICE');
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}
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// Start SQL statement for selecting tickets
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$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id` IN (".implode(',', $ids_to_export).") ";
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$sql .= " AND " . hesk_myCategories();
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$sql .= " AND " . hesk_myOwnership();
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require_once(HESK_PATH . 'inc/custom_fields.inc.php');
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require(HESK_PATH . 'inc/export_functions.inc.php');
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list($success_msg, $tickets_exported) = hesk_export_to_XML($sql, true);
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if ($tickets_exported > 0) {
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hesk_process_messages($success_msg,$referer,'SUCCESS');
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} else {
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hesk_process_messages($hesklang['n2ex'],$referer,'NOTICE');
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}
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}
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/* ANONYMIZE */
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elseif ($_POST['a']=='anonymize') {
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/* Check permissions for this feature */
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hesk_checkPermission('can_privacy');
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/* A security check */
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hesk_token_check('POST');
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require(HESK_PATH . 'inc/privacy_functions.inc.php');
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foreach ($_POST['id'] as $this_id) {
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if (is_array($this_id)) {
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continue;
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}
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$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
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$result = hesk_dbQuery("SELECT `id`,`trackid`,`name`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' AND ".hesk_myOwnership()." LIMIT 1");
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if (hesk_dbNumRows($result) != 1) {
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continue;
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}
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$ticket = hesk_dbFetchAssoc($result);
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hesk_okCategory($ticket['category']);
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hesk_anonymizeTicket(null, null, true);
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$i++;
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}
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hesk_process_messages(sprintf($hesklang['num_tickets_anon'],$i),$referer,'SUCCESS');
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}
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/* PRINT */
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elseif ($_POST['a']=='print') {
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/* Check permissions for this feature */
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hesk_checkPermission('can_view_tickets');
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/* A security check */
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hesk_token_check('POST');
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// Load custom fields
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require_once(HESK_PATH . 'inc/custom_fields.inc.php');
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// List of staff
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if (!isset($admins)) {
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$admins = array();
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$res2 = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
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while ($row=hesk_dbFetchAssoc($res2)) {
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$admins[$row['id']]=$row['name'];
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}
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}
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// List of categories
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$hesk_settings['categories'] = array();
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$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
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while ($row=hesk_dbFetchAssoc($res2)) {
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$hesk_settings['categories'][$row['id']] = $row['name'];
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}
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// Print page head
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header('Content-Type: text/html; charset=utf-8');
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?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
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<html>
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<head>
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<title><?php echo $hesk_settings['hesk_title']; ?></title>
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<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
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<style type="text/css">
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body, table, td, p {
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color : black;
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font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
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font-size : <?php echo $hesk_settings['print_font_size']; ?>px;
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}
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table {
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border-collapse:collapse;
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}
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hr {
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border: 0;
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color: #9e9e9e;
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background-color: #9e9e9e;
|
|
height: 1px;
|
|
width: 100%;
|
|
text-align: left;
|
|
}
|
|
</style>
|
|
</head>
|
|
<body onload="window.print()">
|
|
<?php
|
|
|
|
// Loop through ticket IDs and print them
|
|
foreach ($_POST['id'] as $this_id) {
|
|
if (is_array($this_id)) {
|
|
continue;
|
|
}
|
|
|
|
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
|
$result = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey`, `t2`.name AS `repliername`
|
|
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
|
|
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
|
|
WHERE `t1`.`id`='{$this_id}' LIMIT 1");
|
|
if (hesk_dbNumRows($result) != 1) {
|
|
continue;
|
|
}
|
|
$ticket = hesk_dbFetchAssoc($result);
|
|
|
|
// Check that we have proper permissions to view this ticket
|
|
hesk_okCategory($ticket['category']);
|
|
|
|
$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
|
|
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
|
|
|
|
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && ! hesk_checkPermission('can_view_ass_others',0)) {
|
|
// Maybe this user is allowed to view tickets he/she assigned?
|
|
if ( ! $can_view_ass_by || $ticket['assignedby'] != $_SESSION['id']) {
|
|
hesk_error($hesklang['ycvtao']);
|
|
}
|
|
}
|
|
|
|
if (!$ticket['owner'] && ! $can_view_unassigned) {
|
|
hesk_error($hesklang['ycovtay']);
|
|
}
|
|
|
|
// All good, continue...
|
|
|
|
$category['name'] = isset($hesk_settings['categories'][$ticket['category']]) ? $hesk_settings['categories'][$ticket['category']] : $hesklang['catd'];
|
|
|
|
// Get replies
|
|
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
|
|
$replies = hesk_dbNumRows($res);
|
|
|
|
// Print ticket
|
|
require(HESK_PATH . 'inc/print_template.inc.php');
|
|
flush();
|
|
}
|
|
?>
|
|
</body>
|
|
</html>
|
|
<?php
|
|
exit();
|
|
}
|
|
/* JUST CLOSE */
|
|
else {
|
|
/* Check permissions for this feature */
|
|
hesk_checkPermission('can_view_tickets');
|
|
hesk_checkPermission('can_reply_tickets');
|
|
hesk_checkPermission('can_resolve');
|
|
|
|
/* A security check */
|
|
hesk_token_check('POST');
|
|
require(HESK_PATH . 'inc/email_functions.inc.php');
|
|
|
|
foreach ($_POST['id'] as $this_id) {
|
|
if (is_array($this_id)) {
|
|
continue;
|
|
}
|
|
|
|
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
|
|
|
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($this_id) . "' LIMIT 1");
|
|
$ticket = hesk_dbFetchAssoc($result);
|
|
|
|
hesk_okCategory($ticket['category']);
|
|
|
|
$closedStatusRS = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsStaffClosedOption` = 1");
|
|
$closedStatus = hesk_dbFetchAssoc($closedStatusRS);
|
|
|
|
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='" . $closedStatus['ID'] . "', `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . " WHERE `id`='" . intval($this_id) . "'");
|
|
|
|
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_closed', hesk_date(),
|
|
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
|
|
|
|
$i++;
|
|
|
|
// Notify customer of closed ticket?
|
|
if ($hesk_settings['notify_closed']) {
|
|
$ticket['dt'] = hesk_date($ticket['dt'], true);
|
|
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
|
|
$ticket = hesk_ticketToPlain($ticket, 1, 0);
|
|
hesk_notifyCustomer($modsForHesk_settings, 'ticket_closed');
|
|
}
|
|
}
|
|
|
|
hesk_process_messages(sprintf($hesklang['num_tickets_closed'], $i), $referer, 'SUCCESS');
|
|
}
|
|
|
|
|
|
/*** START FUNCTIONS ***/
|
|
|
|
|
|
function hesk_fullyDeleteTicket()
|
|
{
|
|
global $hesk_settings, $hesklang, $ticket;
|
|
|
|
/* Delete attachment files */
|
|
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` WHERE `ticket_id`='" . hesk_dbEscape($ticket['trackid']) . "'");
|
|
if (hesk_dbNumRows($res)) {
|
|
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
|
|
|
|
while ($file = hesk_dbFetchAssoc($res)) {
|
|
hesk_unlink($hesk_settings['server_path'] . '/' . $hesk_settings['attach_dir'] . '/' . $file['saved_name']);
|
|
}
|
|
}
|
|
|
|
/* Delete attachments info from the database */
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` WHERE `ticket_id`='" . hesk_dbEscape($ticket['trackid']) . "'");
|
|
|
|
/* Delete the ticket */
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id`='" . intval($ticket['id']) . "'");
|
|
|
|
/* Delete replies to the ticket */
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` WHERE `replyto`='" . intval($ticket['id']) . "'");
|
|
|
|
/* Delete ticket notes */
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` WHERE `ticket`='" . intval($ticket['id']) . "'");
|
|
|
|
/* Delete audit trail records */
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail_to_replacement_values`
|
|
WHERE `audit_trail_id` IN (
|
|
SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail`
|
|
WHERE `entity_type` = 'TICKET' AND `entity_id` = " . intval($ticket['id']) . ")");
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail` WHERE `entity_type`='TICKET'
|
|
AND `entity_id` = " . intval($ticket['id']));
|
|
|
|
/* Delete ticket reply drafts */
|
|
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `ticket`=" . intval($ticket['id']));
|
|
|
|
return true;
|
|
}
|
|
|
|
?>
|