Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.0 from 22nd February 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/profile_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_man_users');
/* Possible user features */
$hesk_settings['features'] = array(
'can_view_tickets', /* User can read tickets */
'can_reply_tickets', /* User can reply to tickets */
'can_del_tickets', /* User can delete tickets */
'can_edit_tickets', /* User can edit tickets */
'can_merge_tickets', /* User can merge tickets */
'can_del_notes', /* User can delete ticket notes posted by other staff members */
'can_change_cat', /* User can move ticke to a new category/department */
'can_man_kb', /* User can manage knowledgebase articles and categories */
'can_man_users', /* User can create and edit staff accounts */
'can_man_cat', /* User can manage categories/departments */
'can_man_canned', /* User can manage canned responses */
'can_man_ticket_tpl', /* User can manage ticket templates */
'can_add_archive', /* User can mark tickets as "Tagged" */
'can_assign_self', /* User can assign tickets to himself/herself */
'can_assign_others', /* User can assign tickets to other staff members */
'can_view_unassigned', /* User can view unassigned tickets */
'can_view_ass_others', /* User can view tickets that are assigned to other staff */
'can_run_reports', /* User can run reports and see statistics (only allowed categories and self) */
'can_run_reports_full', /* User can run reports and see statistics (unrestricted) */
'can_export', /* User can export own tickets to Excel */
'can_view_online', /* User can view what staff members are currently online */
'can_ban_emails', /* User can ban email addresses */
'can_unban_emails', /* User can delete email address bans. Also enables "can_ban_emails" */
'can_ban_ips', /* User can ban IP addresses */
'can_unban_ips', /* User can delete IP bans. Also enables "can_ban_ips" */
'can_service_msg', /* User can manage service messages shown in customer interface */
);
/* Set default values */
$default_userdata = array(
// Profile info
'name' => '',
'email' => '',
'cleanpass' => '',
'user' => '',
'autoassign' => 'Y',
// Signature
'signature' => '',
// Permissions
'isadmin' => 1,
'active' => 1,
'categories' => array('1'),
'features' => array('can_view_tickets','can_reply_tickets','can_change_cat','can_assign_self','can_view_unassigned','can_view_online'),
// Preferences
'afterreply' => 0,
'autorefresh' => 0,
// Defaults
'autostart' => 1,
'notify_customer_new' => 1,
'notify_customer_reply' => 1,
'show_suggested' => 1,
// Notifications
'notify_new_unassigned' => 1,
'notify_new_my' => 1,
'notify_reply_unassigned' => 1,
'notify_reply_my' => 1,
'notify_assigned' => 1,
'notify_note' => 1,
'notify_pm' => 1,
'notify_note_unassigned' => 1,
);
/* A list of all categories */
$hesk_settings['categories'] = array();
$res = hesk_dbQuery('SELECT `id`,`name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` ORDER BY `cat_order` ASC');
while ($row=hesk_dbFetchAssoc($res))
{
if ( hesk_okCategory($row['id'], 0) )
{
$hesk_settings['categories'][$row['id']] = $row['name'];
}
}
/* Non-admin users may not create users with more permissions than they have */
if ( ! $_SESSION['isadmin'])
{
/* Can't create admin users */
if ( isset($_POST['isadmin']) )
{
unset($_POST['isadmin']);
}
/* Can only add features he/she has access to */
$hesk_settings['features'] = array_intersect( explode(',', $_SESSION['heskprivileges']) , $hesk_settings['features']);
/* Can user modify auto-assign setting? */
if ($hesk_settings['autoassign'] && ( ! hesk_checkPermission('can_assign_self', 0) || ! hesk_checkPermission('can_assign_others', 0) ) )
{
$hesk_settings['autoassign'] = 0;
}
}
/* Use any set values, default otherwise */
foreach ($default_userdata as $k => $v)
{
if ( ! isset($_SESSION['userdata'][$k]) )
{
$_SESSION['userdata'][$k] = $v;
}
}
$_SESSION['userdata'] = hesk_stripArray($_SESSION['userdata']);
/* What should we do? */
if ( $action = hesk_REQUEST('a') )
{
if ($action == 'reset_form')
{
$_SESSION['edit_userdata'] = TRUE;
header('Location: ./manage_users.php');
}
elseif ($action == 'edit') {edit_user();}
elseif ( defined('HESK_DEMO') ) {hesk_process_messages($hesklang['ddemo'], 'manage_users.php', 'NOTICE');}
elseif ($action == 'new') {new_user();}
elseif ($action == 'save') {update_user();}
elseif ($action == 'remove') {remove();}
elseif ($action == 'autoassign') {toggle_autoassign();}
elseif ($action == 'active') {toggle_active();}
else {hesk_error($hesklang['invalid_action']);}
}
else
{
/* If one came from the Edit page make sure we reset user values */
if (isset($_SESSION['save_userdata']))
{
$_SESSION['userdata'] = $default_userdata;
unset($_SESSION['save_userdata']);
}
if (isset($_SESSION['edit_userdata']))
{
$_SESSION['userdata'] = $default_userdata;
unset($_SESSION['edit_userdata']);
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<div style="margin-top: 20px" class="row">
<div class="col-md-10 col-md-offset-1">
<script language="Javascript" type="text/javascript"><!--
function confirm_delete()
{
if (confirm('<?php echo addslashes($hesklang['sure_remove_user']); ?>')) {return true;}
else {return false;}
}
//-->
</script>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h3 style="padding-bottom:5px"><?php echo $hesklang['manage_users']; ?> <a href="javascript:void(0)" onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['users_intro']); ?>')"><i class="fa fa-question-circle settingsquestionmark"></i></a></h3>
<div class="footerWithBorder blankSpace"></div>
<table class="table table-hover">
<tr>
<th><b><i><?php echo $hesklang['name']; ?></i></b></th>
<th><b><i><?php echo $hesklang['email']; ?></i></b></th>
<th><b><i><?php echo $hesklang['username']; ?></i></b></th>
<th><b><i><?php echo $hesklang['administrator']; ?></i></b></th>
<?php
/* Is user rating enabled? */
if ($hesk_settings['rating'])
{
?>
<th><b><i><?php echo $hesklang['rating']; ?></i></b></th>
<?php
}
?>
<th><b><i>&nbsp;<?php echo $hesklang['opt']; ?>&nbsp;</i></b></th>
</tr>
<!-- I can't get this block to tab over without breaking, so it will be awkwardly sticking out for now :( -->
<?php
$res = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'users` ORDER BY `name` ASC');
$i=1;
$cannot_manage = array();
while ($myuser = hesk_dbFetchAssoc($res))
{
if ( ! compare_user_permissions($myuser['id'], $myuser['isadmin'], explode(',', $myuser['categories']) , explode(',', $myuser['heskprivileges'])) )
{
$cannot_manage[$myuser['id']] = array('name' => $myuser['name'], 'user' => $myuser['user'], 'email' => $myuser['email']);
continue;
}
if ( isset($_SESSION['seluser']) && $myuser['id'] == $_SESSION['seluser'])
{
$color = 'admin_green';
unset($_SESSION['seluser']);
}
else
{
$color = $i ? 'admin_white' : 'admin_gray';
}
$tmp = $i ? 'White' : 'Blue';
$style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';
$i = $i ? 0 : 1;
/* User online? */
if ($hesk_settings['online'])
{
if (isset($hesk_settings['users_online'][$myuser['id']]))
{
$myuser['name'] = '<i style="color: green" class="fa fa-circle" data-toggle="tooltip" data-placement="top" title="'.$hesklang['online'].'"></i> ' . $myuser['name'];
}
else
{
$myuser['name'] = '<i style="color: gray" class="fa fa-circle" data-toggle="tooltip" data-placement="top" title="'.$hesklang['offline'].'"></i> ' . $myuser['name'];
}
}
/* To edit yourself go to "Profile" page, not here. */
if ($myuser['id'] == $_SESSION['id'])
{
$edit_code = '<a href="profile.php"><i style="font-size: 16px" class="fa fa-pencil" data-toggle="tooltip" data-placement="top" title="'.$hesklang['edit'].'"></i></a>';
} elseif ($myuser['id'] == 1)
{
$edit_code = ' <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
} else
{
$edit_code = '<a href="manage_users.php?a=edit&amp;id='.$myuser['id'].'"><i style="font-size: 16px" class="fa fa-pencil" data-toggle="tooltip" data-placement="top" title="'.$hesklang['edit'].'"></i></a>';
}
if ($myuser['isadmin'])
{
$myuser['isadmin'] = '<font class="open">'.$hesklang['yes'].'</font>';
}
else
{
$myuser['isadmin'] = '<font class="resolved">'.$hesklang['no'].'</font>';
}
/* Deleting user with ID 1 (default administrator) is not allowed. Also don't allow the logged in user to be deleted or inactivated */
if ($myuser['id'] == 1 || $myuser['id'] == $_SESSION['id'])
{
$remove_code = ' <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
} else
{
$remove_code = ' <a href="manage_users.php?a=remove&amp;id='.$myuser['id'].'&amp;token='.hesk_token_echo(0).'" onclick="return confirm_delete();"><i style="font-size: 16px; color: red" class="fa fa-times" data-toggle="tooltip" data-placement="top" title="'.$hesklang['delete'].'"></i></a>';
}
/* Is auto assign enabled? */
if ($hesk_settings['autoassign'])
{
if ($myuser['autoassign'])
{
$autoassign_code = '<a href="manage_users.php?a=autoassign&amp;s=0&amp;id='.$myuser['id'].'&amp;token='.hesk_token_echo(0).'"><i style="color: orange; font-size: 16px" class="fa fa-bolt" data-toggle="tooltip" data-placement="top" title="'.$hesklang['aaon'].'"></i></a>';
}
else
{
$autoassign_code = '<a href="manage_users.php?a=autoassign&amp;s=1&amp;id='.$myuser['id'].'&amp;token='.hesk_token_echo(0).'"><i style="color: gray; font-size: 16px" class="fa fa-bolt" data-toggle="tooltip" data-placement="top" title="'.$hesklang['aaoff'].'"></i></a>';
}
}
else
{
$autoassign_code = '';
}
$activeMarkup = '';
if ($myuser['id'] != $_SESSION['id'] && $myuser['id'] != 1) {
/* Is the user active? */
if ($myuser['active']) {
$activeMarkup = '<a href="manage_users.php?a=active&amp;s=0&amp;id=' . $myuser['id'] . '&amp;token=' . hesk_token_echo(0) . '"><i style="color: green; font-size: 16px" class="fa fa-user" data-toggle="tooltip" data-placement="top" title="' . $hesklang['disable_user'] . '"></i></a>';
} else {
$activeMarkup = '<a href="manage_users.php?a=active&amp;s=1&amp;id=' . $myuser['id'] . '&amp;token=' . hesk_token_echo(0) . '"><i style="color: gray; font-size: 16px" class="fa fa-user" data-toggle="tooltip" data-placement="top" title="' . $hesklang['enable_user'] . '"></i></a>';
}
}
echo <<<EOC
<tr>
<td>$myuser[name]</td>
<td><a href="mailto:$myuser[email]">$myuser[email]</a></td>
<td>$myuser[user]</td>
<td>$myuser[isadmin]</td>
EOC;
if ($hesk_settings['rating'])
{
$alt = $myuser['rating'] ? sprintf($hesklang['rated'], sprintf("%01.1f", $myuser['rating']), ($myuser['ratingneg']+$myuser['ratingpos'])) : $hesklang['not_rated'];
echo '<td><img src="../img/star_'.(hesk_round_to_half($myuser['rating'])*10).'.png" width="85" height="16" alt="'.$alt.'" data-toggle="tooltip" data-placement="top" title="'.$alt.'" border="0" style="vertical-align:text-bottom" />&nbsp;</td>';
}
echo <<<EOC
<td>$autoassign_code $edit_code $remove_code $activeMarkup</td>
</tr>
EOC;
} // End while
?>
</table>
<?php if ($hesk_settings['online'])
{
echo '&nbsp;&nbsp;&nbsp;<i style="color: green" class="fa fa-circle"></i> '.$hesklang['online'].' &nbsp;&nbsp;&nbsp; <i style="color: gray" class="fa fa-circle"></i> '.$hesklang['offline'];
}?>
</div>
</div>
<div class="row">
<div class="col-md-10 col-md-offset-1">
<h3><?php echo $hesklang['add_user']; ?></h3>
<h6><?php echo $hesklang['req_marked_with']; ?> <font class="important">*</font></h6>
<div class="footerWithBorder blankSpace"></div>
<form name="form1" method="post" action="manage_users.php" class="form-horizontal" role="form">
<?php hesk_profile_tab('userdata', false, 'create_user'); ?>
</form>
</div>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_checkPassword(document.form1.newpass.value);
//-->
</script>
<p>&nbsp;</p>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // End else
/*** START FUNCTIONS ***/
function compare_user_permissions($compare_id, $compare_isadmin, $compare_categories, $compare_features)
{
global $hesk_settings;
/* Comparing myself? */
if ($compare_id == $_SESSION['id'])
{
return true;
}
/* Admins have full access, no need to compare */
if ($_SESSION['isadmin'])
{
return true;
}
elseif ($compare_isadmin)
{
return false;
}
/* Compare categories */
foreach ($compare_categories as $catid)
{
if ( ! array_key_exists($catid, $hesk_settings['categories']) )
{
return false;
}
}
/* Compare features */
foreach ($compare_features as $feature)
{
if ( ! in_array($feature, $hesk_settings['features']) )
{
return false;
}
}
return true;
} // END compare_user_permissions()
function edit_user()
{
global $hesk_settings, $hesklang, $default_userdata;
$id = intval( hesk_GET('id') ) or hesk_error("$hesklang[int_error]: $hesklang[no_valid_id]");
/* To edit self fore using "Profile" page */
if ($id == $_SESSION['id'])
{
hesk_process_messages($hesklang['eyou'],'profile.php','NOTICE');
}
if ($id == 1)
{
hesk_process_messages($hesklang['cant_edit_admin'],'./manage_users.php');
}
$_SESSION['edit_userdata'] = TRUE;
if ( ! isset($_SESSION['save_userdata']))
{
$res = hesk_dbQuery("SELECT *,`heskprivileges` AS `features`, `can_manage_settings`, `active`, `can_change_notification_settings`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($id)."' LIMIT 1");
$_SESSION['userdata'] = hesk_dbFetchAssoc($res);
/* Store original username for display until changes are saved successfully */
$_SESSION['original_user'] = $_SESSION['userdata']['user'];
/* A few variables need special attention... */
if ($_SESSION['userdata']['isadmin'])
{
$_SESSION['userdata']['features'] = $default_userdata['features'];
$_SESSION['userdata']['categories'] = $default_userdata['categories'];
}
else
{
$_SESSION['userdata']['features'] = explode(',',$_SESSION['userdata']['features']);
$_SESSION['userdata']['categories'] = explode(',',$_SESSION['userdata']['categories']);
}
$_SESSION['userdata']['cleanpass'] = '';
}
/* Make sure we have permission to edit this user */
if ( ! compare_user_permissions($id, $_SESSION['userdata']['isadmin'], $_SESSION['userdata']['categories'], $_SESSION['userdata']['features']) )
{
hesk_process_messages($hesklang['npea'],'manage_users.php');
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<ol class="breadcrumb">
<li><a href="manage_users.php"><?php echo $hesklang['manage_users']; ?></a></li>
<li class="active"><?php echo $hesklang['editing_user'].' '.$_SESSION['original_user']; ?></li>
</ol>
<div class="row" style="padding-top: 20px">
<div class="col-md-8 col-md-offset-2">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h3><?php echo $hesklang['editing_user'].' '.$_SESSION['original_user']; ?></h3>
<h6><?php echo $hesklang['req_marked_with']; ?> <font class="important">*</font></h6>
<div class="footerWithBorder blankSpace"></div>
<form role="form" class="form-horizontal" name="form1" method="post" action="manage_users.php">
<?php hesk_profile_tab('userdata',false,'edit_user'); ?>
</form>
<script language="Javascript" type="text/javascript"><!--
hesk_checkPassword(document.form1.newpass.value);
//-->
</script>
</div>
</div>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // End edit_user()
function new_user()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check('POST');
$myuser = hesk_validateUserInfo();
/* Categories and Features will be stored as a string */
$myuser['categories'] = implode(',',$myuser['categories']);
$myuser['features'] = implode(',',$myuser['features']);
/* Check for duplicate usernames */
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `user` = '".hesk_dbEscape($myuser['user'])."' LIMIT 1");
if (hesk_dbNumRows($result) != 0)
{
hesk_process_messages($hesklang['duplicate_user'],'manage_users.php');
}
/* Admins will have access to all features and categories */
if ($myuser['isadmin'])
{
$myuser['categories'] = '';
$myuser['features'] = '';
}
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (
`user`,
`pass`,
`isadmin`,
`name`,
`email`,
`signature`,
`categories`,
`autoassign`,
`heskprivileges`,
`can_manage_settings`,
`can_change_notification_settings`,
`afterreply`,
`autostart`,
`notify_customer_new`,
`notify_customer_reply`,
`show_suggested`,
`notify_new_unassigned`,
`notify_new_my`,
`notify_reply_unassigned`,
`notify_reply_my`,
`notify_assigned`,
`notify_pm`,
`notify_note`,
`notify_note_unassigned`) VALUES (
'".hesk_dbEscape($myuser['user'])."',
'".hesk_dbEscape($myuser['pass'])."',
'".intval($myuser['isadmin'])."',
'".hesk_dbEscape($myuser['name'])."',
'".hesk_dbEscape($myuser['email'])."',
'".hesk_dbEscape($myuser['signature'])."',
'".hesk_dbEscape($myuser['categories'])."',
'".intval($myuser['autoassign'])."',
'".hesk_dbEscape($myuser['features'])."',
'".hesk_dbEscape($myuser['can_manage_settings'])."',
'".hesk_dbEscape($myuser['can_change_notification_settings'])."',
'".($myuser['afterreply'])."' ,
'".($myuser['autostart'])."' ,
'".($myuser['notify_customer_new'])."' ,
'".($myuser['notify_customer_reply'])."' ,
'".($myuser['show_suggested'])."' ,
'".($myuser['notify_new_unassigned'])."' ,
'".($myuser['notify_new_my'])."' ,
'".($myuser['notify_reply_unassigned'])."' ,
'".($myuser['notify_reply_my'])."' ,
'".($myuser['notify_assigned'])."' ,
'".($myuser['notify_pm'])."',
'".($myuser['notify_note'])."',
'".($myuser['notify_note_unassigned'])."'
)" );
$_SESSION['seluser'] = hesk_dbInsertID();
unset($_SESSION['userdata']);
hesk_process_messages(sprintf($hesklang['user_added_success'],$myuser['user'],$myuser['cleanpass']),'./manage_users.php','SUCCESS');
} // End new_user()
function update_user()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check('POST');
$_SESSION['save_userdata'] = TRUE;
$tmp = intval( hesk_POST('userid') ) or hesk_error("$hesklang[int_error]: $hesklang[no_valid_id]");
/* To edit self fore using "Profile" page */
if ($tmp == $_SESSION['id'])
{
hesk_process_messages($hesklang['eyou'],'profile.php','NOTICE');
}
$_SERVER['PHP_SELF'] = './manage_users.php?a=edit&id='.$tmp;
$myuser = hesk_validateUserInfo(0,$_SERVER['PHP_SELF']);
$myuser['id'] = $tmp;
/* Only active users can be assigned tickets */
if (!$myuser['active']) {
$myuser['autoassign'] = 0;
$myuser['notify_new_unassigned'] = 0;
$myuser['notify_new_my'] = 0;
$myuser['notify_reply_unassigned'] = 0;
$myuser['notify_reply_my'] = 0;
$myuser['notify_assigned'] = 0;
$myuser['notify_pm'] = 0;
$myuser['notify_note'] = 0;
$myuser['notify_note_unassigned'] = 0;
}
/* Check for duplicate usernames */
$res = hesk_dbQuery("SELECT `id`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `user` = '".hesk_dbEscape($myuser['user'])."' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
$tmp = hesk_dbFetchAssoc($res);
/* Duplicate? */
if ($tmp['id'] != $myuser['id'])
{
hesk_process_messages($hesklang['duplicate_user'],$_SERVER['PHP_SELF']);
}
/* Do we have permission to edit this user? */
if ( ! compare_user_permissions($tmp['id'], $tmp['isadmin'], explode(',', $tmp['categories']) , explode(',', $tmp['heskprivileges'])) )
{
hesk_process_messages($hesklang['npea'],'manage_users.php');
}
}
/* Admins will have access to all features and categories */
if ($myuser['isadmin'])
{
$myuser['categories'] = '';
$myuser['features'] = '';
}
/* Not admin */
else
{
/* Categories and Features will be stored as a string */
$myuser['categories'] = implode(',',$myuser['categories']);
$myuser['features'] = implode(',',$myuser['features']);
/* Unassign tickets from categories that the user had access before but doesn't anymore */
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0 WHERE `owner`='".intval($myuser['id'])."' AND `category` NOT IN (".$myuser['categories'].")");
}
hesk_dbQuery(
"UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET
`user`='".hesk_dbEscape($myuser['user'])."',
`name`='".hesk_dbEscape($myuser['name'])."',
`email`='".hesk_dbEscape($myuser['email'])."',
`signature`='".hesk_dbEscape($myuser['signature'])."'," . ( isset($myuser['pass']) ? "`pass`='".hesk_dbEscape($myuser['pass'])."'," : '' ) . "
`categories`='".hesk_dbEscape($myuser['categories'])."',
`isadmin`='".intval($myuser['isadmin'])."',
`active`='".intval($myuser['active'])."',
`autoassign`='".intval($myuser['autoassign'])."',
`heskprivileges`='".hesk_dbEscape($myuser['features'])."',
`can_manage_settings`='".hesk_dbEscape($myuser['can_manage_settings'])."',
`can_change_notification_settings`='".hesk_dbEscape($myuser['can_change_notification_settings'])."',
`afterreply`='".($myuser['afterreply'])."' ,
`autostart`='".($myuser['autostart'])."' ,
`notify_customer_new`='".($myuser['notify_customer_new'])."' ,
`notify_customer_reply`='".($myuser['notify_customer_reply'])."' ,
`show_suggested`='".($myuser['show_suggested'])."' ,
`notify_new_unassigned`='".($myuser['notify_new_unassigned'])."' ,
`notify_new_my`='".($myuser['notify_new_my'])."' ,
`notify_reply_unassigned`='".($myuser['notify_reply_unassigned'])."' ,
`notify_reply_my`='".($myuser['notify_reply_my'])."' ,
`notify_assigned`='".($myuser['notify_assigned'])."' ,
`notify_pm`='".($myuser['notify_pm'])."',
`notify_note`='".($myuser['notify_note'])."',
`notify_note_unassigned`='".($myuser['notify_note_unassigned'])."'
WHERE `id`='".intval($myuser['id'])."' LIMIT 1");
unset($_SESSION['save_userdata']);
unset($_SESSION['userdata']);
hesk_process_messages( $hesklang['user_profile_updated_success'],$_SERVER['PHP_SELF'],'SUCCESS');
} // End update_profile()
function hesk_validateUserInfo($pass_required = 1, $redirect_to = './manage_users.php')
{
global $hesk_settings, $hesklang;
$hesk_error_buffer = '';
$myuser['name'] = hesk_input( hesk_POST('name') ) or $hesk_error_buffer .= '<li>' . $hesklang['enter_real_name'] . '</li>';
$myuser['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer .= '<li>' . $hesklang['enter_valid_email'] . '</li>';
$myuser['user'] = hesk_input( hesk_POST('user') ) or $hesk_error_buffer .= '<li>' . $hesklang['enter_username'] . '</li>';
$myuser['isadmin'] = empty($_POST['isadmin']) ? 0 : 1;
$myuser['can_manage_settings'] = isset($_POST['manage_settings']) ? 1 : 0;
$myuser['signature'] = hesk_input( hesk_POST('signature') );
$myuser['autoassign'] = hesk_POST('autoassign') == 'Y' ? 1 : 0;
$myuser['active'] = empty($_POST['active']) ? 0 : 1;
$myuser['can_change_notification_settings'] = empty($_POST['can_change_notification_settings']) ? 0 : 1;
if ($myuser['isadmin'])
{
$myuser['can_change_notification_settings'] = 1;
}
/* If it's not admin at least one category and fature is required */
$myuser['categories'] = array();
$myuser['features'] = array();
if ($myuser['isadmin']==0)
{
if (empty($_POST['categories']) || ! is_array($_POST['categories']) )
{
$hesk_error_buffer .= '<li>' . $hesklang['asign_one_cat'] . '</li>';
}
else
{
foreach ($_POST['categories'] as $tmp)
{
if (is_array($tmp))
{
continue;
}
if ($tmp = intval($tmp))
{
$myuser['categories'][] = $tmp;
}
}
}
if (empty($_POST['features']) || ! is_array($_POST['features']) )
{
$hesk_error_buffer .= '<li>' . $hesklang['asign_one_feat'] . '</li>';
}
else
{
foreach ($_POST['features'] as $tmp)
{
if (in_array($tmp,$hesk_settings['features']))
{
$myuser['features'][] = $tmp;
}
}
}
}
if (strlen($myuser['signature'])>255)
{
$hesk_error_buffer .= '<li>' . $hesklang['signature_long'] . '</li>';
}
/* Password */
$myuser['cleanpass'] = '';
$newpass = hesk_input( hesk_POST('newpass') );
$passlen = strlen($newpass);
if ($pass_required || $passlen > 0)
{
/* At least 5 chars? */
if ($passlen < 5)
{
$hesk_error_buffer .= '<li>' . $hesklang['password_not_valid'] . '</li>';
}
/* Check password confirmation */
else
{
$newpass2 = hesk_input( hesk_POST('newpass2') );
if ($newpass != $newpass2)
{
$hesk_error_buffer .= '<li>' . $hesklang['passwords_not_same'] . '</li>';
}
else
{
$myuser['pass'] = hesk_Pass2Hash($newpass);
$myuser['cleanpass'] = $newpass;
}
}
}
/* After reply */
$myuser['afterreply'] = intval( hesk_POST('afterreply') );
if ($myuser['afterreply'] != 1 && $myuser['afterreply'] != 2)
{
$myuser['afterreply'] = 0;
}
// Defaults
$myuser['autostart'] = isset($_POST['autostart']) ? 1 : 0;
$myuser['notify_customer_new'] = isset($_POST['notify_customer_new']) ? 1 : 0;
$myuser['notify_customer_reply'] = isset($_POST['notify_customer_reply']) ? 1 : 0;
$myuser['show_suggested'] = isset($_POST['show_suggested']) ? 1 : 0;
/* Notifications */
$myuser['notify_new_unassigned'] = empty($_POST['notify_new_unassigned']) ? 0 : 1;
$myuser['notify_new_my'] = empty($_POST['notify_new_my']) ? 0 : 1;
$myuser['notify_reply_unassigned'] = empty($_POST['notify_reply_unassigned']) ? 0 : 1;
$myuser['notify_reply_my'] = empty($_POST['notify_reply_my']) ? 0 : 1;
$myuser['notify_assigned'] = empty($_POST['notify_assigned']) ? 0 : 1;
$myuser['notify_note'] = empty($_POST['notify_note']) ? 0 : 1;
$myuser['notify_pm'] = empty($_POST['notify_pm']) ? 0 : 1;
$myuser['notify_note_unassigned'] = empty($_POST['notify_note_unassigned']) ? 0 : 1;
/* Save entered info in session so we don't loose it in case of errors */
$_SESSION['userdata'] = $myuser;
/* Any errors */
if (strlen($hesk_error_buffer))
{
if ($myuser['isadmin'])
{
// Preserve default staff data for the form
global $default_userdata;
$_SESSION['userdata']['features'] = $default_userdata['features'];
$_SESSION['userdata']['categories'] = $default_userdata['categories'];
}
$hesk_error_buffer = $hesklang['rfm'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
hesk_process_messages($hesk_error_buffer,$redirect_to);
}
// "can_unban_emails" feature also enables "can_ban_emails"
if ( in_array('can_unban_emails', $myuser['features']) && ! in_array('can_ban_emails', $myuser['features']) )
{
$myuser['features'][] = 'can_ban_emails';
}
return $myuser;
} // End hesk_validateUserInfo()
function remove()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check();
$myuser = intval( hesk_GET('id' ) ) or hesk_error($hesklang['no_valid_id']);
/* You can't delete the default user */
if ($myuser == 1)
{
hesk_process_messages($hesklang['cant_del_admin'],'./manage_users.php');
}
/* You can't delete your own account (the one you are logged in) */
if ($myuser == $_SESSION['id'])
{
hesk_process_messages($hesklang['cant_del_own'],'./manage_users.php');
}
/* Un-assign all tickets for this user */
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0 WHERE `owner`='".intval($myuser)."'");
/* Delete user info */
$res = hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($myuser)."'");
if (hesk_dbAffectedRows() != 1)
{
hesk_process_messages($hesklang['int_error'].': '.$hesklang['user_not_found'],'./manage_users.php');
}
hesk_process_messages($hesklang['sel_user_removed'],'./manage_users.php','SUCCESS');
} // End remove()
function toggle_autoassign()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check();
$myuser = intval( hesk_GET('id' ) ) or hesk_error($hesklang['no_valid_id']);
$_SESSION['seluser'] = $myuser;
if ( intval( hesk_GET('s') ) )
{
$autoassign = 1;
$tmp = $hesklang['uaaon'];
}
else
{
$autoassign = 0;
$tmp = $hesklang['uaaoff'];
}
/* Update auto-assign settings */
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `autoassign`='{$autoassign}' WHERE `id`='".intval($myuser)."'");
if (hesk_dbAffectedRows() != 1)
{
hesk_process_messages($hesklang['int_error'].': '.$hesklang['user_not_found'],'./manage_users.php');
}
hesk_process_messages($tmp,'./manage_users.php','SUCCESS');
} // End toggle_autoassign()
function toggle_active()
{
global $hesk_settings, $hesklang;
/* Security check */
hesk_token_check();
$myuser = intval(hesk_GET('id')) or hesk_error($hesklang['no_valid_id']);
$_SESSION['seluser'] = $myuser;
if (intval($myuser) == $_SESSION['id'])
{
//-- You can't deactivate yourself!
hesk_process_messages($hesklang['self_deactivation'], './manage_users.php');
}
if (intval(hesk_GET('s')))
{
$active = 1;
$tmp = $hesklang['user_activated'];
} else
{
$active = 0;
$tmp = $hesklang['user_deactivated'];
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `active` = '".$active."' WHERE `id` = '".intval($myuser)."'");
if (hesk_dbAffectedRows() != 1) {
hesk_process_messages($hesklang['int_error'].': '.$hesklang['user_not_found'],'./manage_users.php');
}
hesk_process_messages($tmp,'./manage_users.php','SUCCESS');
}
?>