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Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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PHP 81%
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CSS 2%
 
 
 
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captcheck
bootswatch
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inline-attachment-viewing
353-ability-to-resend-response
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Mike Koch 64f6be511c Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
admin Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
css Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
custom #5 Now custom blocks can be added to the homepage 10 years ago
fonts #42 Started on adding icons to areas of the help desk 10 years ago
img #2 Added newticket.png to fix the image bug 10 years ago
inc Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
install Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
js #67 Partial implementation of adding attachments to the notes view 10 years ago
language/en Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
.gitignore #67 Note attachments can now be downloaded 10 years ago
README.md Update README.md 10 years ago
change_status.php Updated version numbers on license header 10 years ago
download_attachment.php #67 Note attachments can now be downloaded 10 years ago
hesk_style_v25.css Removed additional links that did not follow bootstrap convention 10 years ago
hesk_style_v25RTL.css #26 EXPERIMENTAL support for right-to-left text direction 10 years ago
index.php #23 Now "change language to" no longer appears when multilang is off 10 years ago
knowledgebase.php #26 EXPERIMENTAL support for right-to-left text direction 10 years ago
maintenance.php Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
modsForHesk_settings.inc.php Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
print.php Closes #83 now use Mods for Hesk instead of NuMods 10 years ago
reply_ticket.php Updated HESK to 2.5.5 (which is also NuMods 1.2.4) 10 years ago
submit_ticket.php #29 IP / Email bans now are used on the submit ticket page. 10 years ago
suggest_articles.php Updated version numbers on license header 10 years ago
suggest_email.php Updated version numbers on license header 10 years ago
ticket.php Closes #78 Fix layout for ticket w/out customer priority showing 10 years ago

README.md

Stories in Ready

NuMods v1.5.0

This branch contains all files modified from the base version of HESK to become NuMods, a set of modifications for HESK v2.x

Features

  • A new, responsive user interface
  • Ability to create custom ticket statuses
  • Ability to ban IP addresses / email addresses
  • Right-to-left text direction
  • Designate parent/child relationships for tickets
  • Dynamically add columns to the ticket dashboard
  • Maintenance Mode
  • Ticket Dashboard Automatic Refresh
  • ...and more!

Download

You can download this mod via two ways:

  1. Stable Releases: Releases that have a release tag associated with a commit are considered releases. You can click on "releases" on the top of the repo, and then click "zip" or "tar.gz" to download the repo at that stage.
  2. Bleeding-edge Releases: You can also download the latest, bleeding-edge version of NuMods by simply clicking "download as zip" to the right of the repository. This will download an exact copy of this branch in its current state, which may be contain bugs/other issues. This is not recommended for a production use.

Installation

  1. Download HESK from http://www.hesk.com/download.php.
  2. Extract the contents of HESK to a directory of your choice.
  3. Download NuMods from one of the two methods described above.
  4. Copy and paste the contents of the zip/tar.gz bundle and overwrite any files in the original HESK 2.x folder.
  5. Upload the resulting folder to your webserver.
  6. Go to the /install directory in your web browser and click on "Install/Update NuMods Installation"

Please consult the official HESK Documentation on how to install HESK, as it is the same for both HESK and NuMods.

Languages

As of current, only English is a supported language, as there have been several language items that have been edited/created. If you want to translate NuMods to your own language, it is recommended to download the original HESK language file for your language, and then add/edit the lines listed under //Added or modified in HESK UI and //Added or modified in NuMods X.X.X (where X.X.X is a version number) for your language.

NuMods translations are available at http://numods.mkochcs.com/download.php.

Browser Compability

This list may be incomplete. Please leave a note on the PHP Junkyard forums for additional browser compatibility information.

  • Google Chrome 33+: Compatible
  • Mozilla Firefox 28+: Compatible
  • Internet Explorer 6/7: NOT Compatible
  • Internet Explorer 8: Partial Compatibility
  • Internet Explorer 9: Compatible

There are no intentions of making NuMods compatible with Internet Explorer 6 or 7, or any browser that is 2 or more major revisions older than its latest version.

Versioning

NuMods will be maintained under the Semantic Versioning guidelines as much as possible. Releases will be numbered with the following format:

<major>.<minor>.<patch>

And constructed with the following guidelines:

  • Breaking backward compatibility bumps the major (and resets the minor and patch)
  • New additions, including new minor features, without breaking backward compatibility bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch

For more information on SemVer, please visit http://semver.org.

Credits

Mike Koch - Creator of NuMods

Klemen Stirn - Creator of HESK