Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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Mike Koch 55c6f4d093 Fixes #463 Support suggested KB articles when rich text is enabled 3 years ago
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api HESK 2.7.0 RC1 -> Final changes 3 years ago
cron HESK 2.7.0 RC1 -> Final changes 3 years ago
css Update version, tweak login CSS to perform better on mobile 3 years ago
custom #5 Now custom blocks can be added to the homepage 6 years ago
fonts #42 Started on adding icons to areas of the help desk 6 years ago
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js Fix checkbox validator 3 years ago
language/en Translate text 3 years ago
.gitignore Add users_online to repo 3 years ago
CONTRIBUTING.md Update CONTRIBUTING.md 3 years ago
LICENSE #257 Update README and LICENSE 5 years ago
README.md HESK 2.7.0 RC1 -> Final changes 3 years ago
apidoc.json More API fixes 4 years ago
build.php Bump to 3.0.3 3 years ago
calendar.php Udpate to FC 3, add jQuery 2 3 years ago
change_status.php HESK 2.7.0 RC1 -> Final changes 3 years ago
download_attachment.php HESK 2.7.0 RC1 -> Final changes 3 years ago
hesk_javascript.js Fixes #463 Support suggested KB articles when rich text is enabled 3 years ago
hesk_style.css Update hesk_style 3 years ago
hesk_style_RTL.css #136 Update javascript / CSS 5 years ago
index.php Fixes #463 Support suggested KB articles when rich text is enabled 3 years ago
knowledgebase.php HESK 2.7.0 RC1 -> Final changes 3 years ago
print.php HESK 2.7.0 RC1 -> Final changes 3 years ago
reply_ticket.php Fix replying to ticket on customer side 3 years ago
submit_ticket.php Fix undefined index when submitting ticket as customer 3 years ago
suggest_articles.php Fixes #463 Support suggested KB articles when rich text is enabled 3 years ago
suggest_email.php HESK 2.7.0 RC1 -> Final changes 3 years ago
ticket.php HESK 2.7.0 RC1 -> Final changes 3 years ago
verifyemail.php #414 Replace ->fetch_assoc() with hesk_dbFetchAssoc() 4 years ago

README.md

Mods for HESK Number of Downloads Current Release Project Status

License Join the chat at https://gitter.im/mkoch227/Mods-for-HESK

Mods for HESK is a set of modifications for HESK v2.7.x, a free and popular helpdesk solution.

Features

  • Calendar planning module
  • A new, responsive user interface
  • Ability to create custom ticket statuses
  • Right-to-left text direction
  • Designate parent/child relationships for tickets
  • Ticket dashboard automatic refresh
  • HTML-formatted e-mails
  • Mailgun API support
  • Customer email verifications
  • Custom fields in multiple languages
  • Create new ticket based on previous ticket
  • Admins can restrict users from modifying notification settings
  • Client-side form validation
  • Email template editor
  • Ticket attachments directly in emails
  • Recent tickets for contact when viewing another ticket
  • Restrict statuses from being closable
  • Custom service message icons
  • Permission templates
  • Request users location in tickets
  • Category managers
  • Show number of merged tickets in ticket search view
  • Enable / disable staff members
  • More-restricted settings page access
  • User agent tracking
  • New custom fields: Date, Readonly, Hidden, Email, Multiple Select

Download

The latest version available for download can be downloaded from https://mods-for-hesk.mkochcs.com. The master branch will always contain the latest release.

Installation

Visit https://mods-for-hesk.mkochcs.com/download.php for installation instructions.

Languages / Support

Please visit https://developers.phpjunkyard.com/viewforum.php?f=19 for translation instructions and support.
Mods for HESK translations are available at http://mods-for-hesk.mkochcs.com.

Browser Compatibility

Mods for HESK is compatible with the following browsers:

  • IE 11 / Edge
  • Chrome (Current Version - 2 previous major revisions)
  • Firefox (Current Version - 2 previous major revisions)
  • Opera (Current Version - 2 previous major revisions)
  • Safari (Current Version - 2 previous major revisions)

It is possible that older browsers may or may not work with Mods for HESK. However, support will not be provided for older browsers.

Versioning

Releases will be numbered with the following format:

<major>.<minor>.<patch>

And constructed with the following guidelines:

  • Updates to ensure compatibility with new minor/major versions of HESK bumps the major
  • New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch

Credits

  • Mike Koch - Creator of Mods for HESK
  • Klemen Stirn - Creator of HESK