Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.4 from 22nd June 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'modsForHesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
$can_del_notes = hesk_checkPermission('can_del_notes',0);
$can_reply = hesk_checkPermission('can_reply_tickets',0);
$can_delete = hesk_checkPermission('can_del_tickets',0);
$can_edit = hesk_checkPermission('can_edit_tickets',0);
$can_archive = hesk_checkPermission('can_add_archive',0);
$can_assign_self = hesk_checkPermission('can_assign_self',0);
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
$can_change_cat = hesk_checkPermission('can_change_cat',0);
$can_ban_emails = hesk_checkPermission('can_ban_emails', 0);
$can_unban_emails = hesk_checkPermission('can_unban_emails', 0);
$can_ban_ips = hesk_checkPermission('can_ban_ips', 0);
$can_unban_ips = hesk_checkPermission('can_unban_ips', 0);
// Get ticket ID
$trackingID = hesk_cleanID() or print_form();
$_SERVER['PHP_SELF'] = 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999);
/* We will need timer function */
define('TIMER',1);
/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
/* Ticket found? */
if (hesk_dbNumRows($res) != 1)
{
/* Ticket not found, perhaps it was merged with another ticket? */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `merged` LIKE '%#".hesk_dbEscape($trackingID)."#%' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
/* OK, found in a merged ticket. Get info */
$ticket = hesk_dbFetchAssoc($res);
hesk_process_messages( sprintf($hesklang['tme'], $trackingID, $ticket['trackid']) ,'NOREDIRECT','NOTICE');
$trackingID = $ticket['trackid'];
}
else
{
/* Nothing found, error out */
hesk_process_messages($hesklang['ticket_not_found'],'NOREDIRECT');
print_form();
}
}
else
{
/* We have a match, get ticket info */
$ticket = hesk_dbFetchAssoc($res);
}
/* Permission to view this ticket? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && ! hesk_checkPermission('can_view_ass_others',0))
{
hesk_error($hesklang['ycvtao']);
}
if (!$ticket['owner'] && ! $can_view_unassigned)
{
hesk_error($hesklang['ycovtay']);
}
/* Set last replier name */
if ($ticket['lastreplier'])
{
if (empty($ticket['repliername']))
{
$ticket['repliername'] = $hesklang['staff'];
}
}
else
{
$ticket['repliername'] = $ticket['name'];
}
/* Get category name and ID */
$result = hesk_dbQuery("SELECT `id`, `name`, `manager` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($ticket['category'])."' LIMIT 1");
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($result) != 1)
{
$result = hesk_dbQuery("SELECT `id`, `name`, `manager` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
}
$category = hesk_dbFetchAssoc($result);
$managerRS = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'users` WHERE `id` = '.intval($_SESSION['id']));
$managerRow = hesk_dbFetchAssoc($managerRS);
$isManager = $managerRow['id'] == $category['manager'];
if ($isManager) {
$can_del_notes = $can_reply = $can_delete = $can_edit = $can_archive = $can_assign_self = $can_view_unassigned = $can_change_cat = true;
}
/* Is this user allowed to view tickets inside this category? */
hesk_okCategory($category['id']);
/* Delete post action */
if (isset($_GET['delete_post']) && $can_delete && hesk_token_check())
{
$n = intval( hesk_GET('delete_post') );
if ($n)
{
/* Get last reply ID, we'll need it later */
$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
$last_reply_id = hesk_dbResult($res,0,0);
// Was this post submitted by staff and does it have any attachments?
$res = hesk_dbQuery("SELECT `dt`, `staffid`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
$reply = hesk_dbFetchAssoc($res);
// If the reply was by a staff member update the appropriate columns
if ( $reply['staffid'] )
{
// Is this the only staff reply? Delete "firstreply" and "firstreplyby" columns
if ($ticket['staffreplies'] <= 1)
{
$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
}
// Are we deleting the first staff reply? Update "firstreply" and "firstreplyby" columns
elseif ($reply['dt'] == $ticket['firstreply'] && $reply['staffid'] == $ticket['firstreplyby'])
{
// Get the new first reply info
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' AND `id`!='".intval($n)."' AND `staffid`!=0 ORDER BY `id` ASC LIMIT 1");
// Did we find the new first reply?
if ( hesk_dbNumRows($res) )
{
$firstreply = hesk_dbFetchAssoc($res);
$staffreplies_sql = " , `firstreply`='".hesk_dbEscape($firstreply['dt'])."', `firstreplyby`='".hesk_dbEscape($firstreply['staffid'])."', `staffreplies`=`staffreplies`-1 ";
}
// The count must have been wrong, update it
else
{
$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
}
}
// OK, this is not the first and not the only staff reply, just reduce number
else
{
$staffreplies_sql = ' , `staffreplies`=`staffreplies`-1 ';
}
}
else
{
$staffreplies_sql = '';
}
/* Delete any attachments to this post */
if ( strlen($reply['attachments']) )
{
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
/* List of attachments */
$att=explode(',',substr($reply['attachments'], 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
/* Delete attachment files */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
if (hesk_dbNumRows($res) && $file = hesk_dbFetchAssoc($res))
{
hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
}
/* Delete attachments info from the database */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
}
}
/* Delete this reply */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
/* Reply wasn't deleted */
if (hesk_dbAffectedRows() != 1)
{
hesk_process_messages($hesklang['repl1'],$_SERVER['PHP_SELF']);
}
else
{
$closed_sql = '';
$changeStatusRs = hesk_dbQuery('SELECT `id`, `LockedTicketStatus`, `IsCustomerReplyStatus`, `IsDefaultStaffReplyStatus`, `IsNewTicketStatus`
FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`
WHERE `LockedTicketStatus` = 1
OR `IsCustomerReplyStatus` = 1
OR `IsDefaultStaffReplyStatus` = 1
OR `IsNewTicketStatus` = 1');
$lockedTicketStatus = '';
$customerReplyStatus = '';
$defaultStaffReplyStatus = '';
$newTicketStatus = '';
while ($row = hesk_dbFetchAssoc($changeStatusRs))
{
if ($row['LockedTicketStatus']) {
$lockedTicketStatus = $row['id'];
} elseif ($row['IsCustomerReplyStatus']) {
$customerReplyStatus = $row['id'];
} elseif ($row['IsDefaultStaffReplyStatus']) {
$defaultStaffReplyStatus = $row['id'];
} elseif ($row['IsNewTicketStatus']) {
$newTicketStatus = $row['id'];
}
}
/* Reply deleted. Need to update status and last replier? */
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
if (hesk_dbNumRows($res))
{
$replier_id = hesk_dbResult($res,0,1);
$last_replier = $replier_id ? 1 : 0;
/* Change status? */
$status_sql = '';
if ($last_reply_id == $n)
{
$status = $ticket['locked'] ? $lockedTicketStatus : ($last_replier ? $defaultStaffReplyStatus : $customerReplyStatus);
$status_sql = " , `status`='".intval($status)."' ";
// Update closedat and closedby columns as required
if ($status == $lockedTicketStatus)
{
$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
}
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='{$last_replier}', `replierid`='".intval($replier_id)."', `replies`=`replies`-1 $status_sql $closed_sql $staffreplies_sql WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
else
{
// Update status, closedat and closedby columns as required
if ($ticket['locked'])
{
$status = $lockedTicketStatus;
$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
}
else
{
$status = $newTicketStatus;
$closed_sql = " , `closedat`=NULL, `closedby`=NULL ";
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='0', `status`='$status', `replies`=0 $staffreplies_sql WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
hesk_process_messages($hesklang['repl'],$_SERVER['PHP_SELF'],'SUCCESS');
}
}
else
{
hesk_process_messages($hesklang['repl0'],$_SERVER['PHP_SELF']);
}
}
/* Delete notes action */
if (isset($_GET['delnote']) && hesk_token_check())
{
$n = intval( hesk_GET('delnote') );
if ($n)
{
// Get note info
$res = hesk_dbQuery("SELECT `who`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`={$n}");
if ( hesk_dbNumRows($res) )
{
$note = hesk_dbFetchAssoc($res);
// Permission to delete note?
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
// Delete note
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`='".intval($n)."' LIMIT 1");
// Delete attachments
if ( strlen($note['attachments']) )
{
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
$attachments = array();
$att=explode(',',substr($note['attachments'], 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
$attachments[] = intval($att_id);
}
if ( count($attachments) )
{
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
while ($file = hesk_dbFetchAssoc($res))
{
hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
}
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
}
}
}
}
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
/* Add a note action */
if (isset($_POST['notemsg']) && hesk_token_check('POST'))
{
// Error buffer
$hesk_error_buffer = array();
// Get message
$msg = hesk_input( hesk_POST('notemsg') );
// Get attachments
if ($hesk_settings['attachments']['use'])
{
require(HESK_PATH . 'inc/posting_functions.inc.php');
require(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att))
{
$attachments[$i] = $att;
}
}
}
$myattachments='';
// We need message and/or attachments to accept note
if ( count($attachments) || strlen($msg) || count($hesk_error_buffer) )
{
// Any errors?
if ( count($hesk_error_buffer) != 0 )
{
$_SESSION['note_message'] = hesk_POST('notemsg');
// Remove any successfully uploaded attachments
if ($hesk_settings['attachments']['use'])
{
hesk_removeAttachments($attachments);
}
$tmp = '';
foreach ($hesk_error_buffer as $error)
{
$tmp .= "<li>$error</li>\n";
}
$hesk_error_buffer = $tmp;
$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
hesk_process_messages($hesk_error_buffer,'admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.rand(10000,99999));
}
// Process attachments
if ($hesk_settings['attachments']['use'] && ! empty($attachments) )
{
foreach ($attachments as $myatt)
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`,`type`) VALUES ('".hesk_dbEscape($trackingID)."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."', '1')");
$myattachments .= hesk_dbInsertID() . '#' . $myatt['real_name'] . '#' . $myatt['saved_name'] .',';
}
}
// Add note to database
$msg = nl2br(hesk_makeURL($msg));
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`,`attachments`) VALUES ('".intval($ticket['id'])."','".intval($_SESSION['id'])."',NOW(),'".hesk_dbEscape($msg)."','".hesk_dbEscape($myattachments)."')");
/* Notify assigned staff that a note has been added if needed */
$users = hesk_dbQuery("SELECT `email`, `notify_note` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE (`id`='".intval($ticket['owner'])."' OR (`isadmin` = '1' AND `notify_note_unassigned` = '1')) AND `id` <> '".intval($_SESSION['id'])."'");
if (hesk_dbNumRows($users) > 0)
{
// 1. Generate the array with ticket info that can be used in emails
$info = array(
'email' => $ticket['email'],
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => $_SESSION['name'],
'lastreplier' => $ticket['lastreplier'],
'subject' => $ticket['subject'],
'message' => stripslashes($msg),
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
'attachments' => $myattachments,
'id' => $ticket['id'],
);
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v)
{
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
/* Get email functions */
require(HESK_PATH . 'inc/email_functions.inc.php');
/* Format email subject and message for staff */
$subject = hesk_getEmailSubject('new_note',$ticket);
$message = hesk_getEmailMessage('new_note',$ticket,1);
$htmlMessage = hesk_getHtmlMessage('new_note',$ticket,1);
$hasMessage = hesk_doesTemplateHaveTag('new_note', '%%MESSAGE%%');
/* Send email to staff */
while ($user = hesk_dbFetchAssoc($users)) {
hesk_mail($user['email'], $subject, $message, $htmlMessage, array(), array(), $hasMessage);
}
}
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
/* Update time worked */
if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST'))
{
$h = intval( hesk_POST('h') );
$m = intval( hesk_POST('m') );
$s = intval( hesk_POST('s') );
/* Get time worked in proper format */
$time_worked = hesk_getTime($h . ':' . $m . ':' . $s);
/* Update database */
$revision = sprintf($hesklang['thist14'],hesk_date(),$time_worked,$_SESSION['name'].' ('.$_SESSION['user'].')');
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
/* Show ticket */
hesk_process_messages($hesklang['twu'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
}
/* Add child action */
if (($can_reply || $can_edit) && isset($_POST['childTrackingId'])) {
//-- Make sure this isn't the same ticket or one of its merged tickets.
$mergedTickets = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `trackid` =
\''.hesk_dbEscape($trackingID).'\' AND `merged` LIKE \'%#'.hesk_dbEscape($_POST['childTrackingId']).'#%\'');
if ($_POST['childTrackingId'] == $trackingID || $mergedTickets->num_rows > 0) {
hesk_process_messages($hesklang['child_is_itself'], 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
//-- Does the child exist?
$existRs = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `trackid` = \''.hesk_dbEscape($_POST['childTrackingId']).'\'');
if ($existRs->num_rows == 0) {
//-- Maybe it was merged?
$existRs = hesk_dbQuery('SELECT `trackid` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `merged` LIKE \'#'.hesk_dbEscape($_POST['childTrackingId']).'#\'');
if ($existRs->num_rows > 0) {
//-- Yes, it was merged. Set the child to the "new" ticket; not the merged one.
$exist = $existRs->fetch_assoc();
$_POST['childTrackingId'] = $exist['trackid'];
} else {
hesk_process_messages(sprintf($hesklang['child_does_not_exist'], $_POST['childTrackingId']), 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
}
//-- Check if the ticket is already a child.
$childRs = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `parent` = '.$ticket['id'].' AND `trackid` = \''.$_POST['childTrackingId'].'\'');
if ($childRs->num_rows > 0) {
hesk_process_messages(sprintf($hesklang['is_child_already'], $_POST['childTrackingId']), 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999), 'NOTICE');
}
hesk_dbQuery('UPDATE `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` SET `parent` = '.$ticket['id'].' WHERE `trackid` = \''.$_POST['childTrackingId'].'\'');
hesk_process_messages(sprintf($hesklang['child_added'], $_POST['childTrackingId']), 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999), 'SUCCESS');
}
/* Delete child action */
if (($can_reply || $can_edit) && isset($_GET['deleteChild'])) {
//-- Delete the relationship
hesk_dbQuery('UPDATE `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` SET `parent` = NULL WHERE `ID` = '.hesk_dbEscape($_GET['deleteChild']));
hesk_process_messages($hesklang['relationship_deleted'], 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999), 'SUCCESS');
} elseif (($can_reply || $can_edit) && isset($_GET['deleteParent'])) {
//-- Delete the relationship
hesk_dbQuery('UPDATE `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` SET `parent` = NULL WHERE `ID` = '.hesk_dbEscape($ticket['id']));
hesk_process_messages($hesklang['relationship_deleted'], 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999), 'SUCCESS');
}
/* Delete attachment action */
if (isset($_GET['delatt']) && hesk_token_check())
{
if ( ! $can_delete || ! $can_edit)
{
hesk_process_messages($hesklang['no_permission'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
$att_id = intval( hesk_GET('delatt') ) or hesk_error($hesklang['inv_att_id']);
$reply = intval( hesk_GET('reply', 0) );
if ($reply < 1)
{
$reply = 0;
}
$note = intval( hesk_GET('note', 0) );
if ($note < 1)
{
$note = 0;
}
/* Get attachment info */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
hesk_process_messages($hesklang['id_not_valid'].' (att_id)','admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
$att = hesk_dbFetchAssoc($res);
/* Is ticket ID valid for this attachment? */
if ($att['ticket_id'] != $trackingID)
{
hesk_process_messages($hesklang['trackID_not_found'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
/* Delete file from server */
hesk_unlink(HESK_PATH.$hesk_settings['attach_dir'].'/'.$att['saved_name']);
/* Delete attachment from database */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."'");
/* Update ticket or reply in the database */
$revision = sprintf($hesklang['thist12'],hesk_date(),$att['real_name'],$_SESSION['name'].' ('.$_SESSION['user'].')');
if ($reply)
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name'].'#'.$att['saved_name']).",','') WHERE `id`='".intval($reply)."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`='".intval($reply)."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
elseif ($note)
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name'].'#'.$att['saved_name']).",','') WHERE `id`={$note} LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`={$note} LIMIT 1");
}
else
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name'].'#'.$att['saved_name']).",','') WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",',''), `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."' LIMIT 1");
}
hesk_process_messages($hesklang['kb_att_rem'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
}
//-- Update location action
if (isset($_POST['latitude']) && isset($_POST['longitude'])) {
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `latitude` = '".hesk_dbEscape($_POST['latitude'])."',
`longitude` = '".hesk_dbEscape($_POST['longitude'])."' WHERE `ID` = ".intval($ticket['id']));
//redirect
hesk_process_messages($hesklang['ticket_location_updated'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* List of categories */
$result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
$categories_options='';
while ($row=hesk_dbFetchAssoc($result))
{
$selected = '';
if ($row['id'] == $ticket['category']) {$selected='selected';}
$categories_options.='<option value="'.$row['id'].'" '.$selected.'>'.$row['name'].'</option>';
}
/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `active` = '1' ORDER BY `name` ASC");
while ($row=hesk_dbFetchAssoc($result))
{
/* Is this an administrator? */
if ($row['isadmin'])
{
$admins[$row['id']]=$row['name'];
continue;
}
/* Not admin, is user allowed to view tickets? */
if (strpos($row['heskprivileges'], 'can_view_tickets') !== false)
{
/* Is user allowed to access this category? */
$cat=substr($row['categories'], 0);
$row['categories']=explode(',',$cat);
if (in_array($ticket['category'],$row['categories']))
{
$admins[$row['id']]=$row['name'];
continue;
}
}
}
/* Get replies */
if ($ticket['replies'])
{
$reply = '';
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
}
else
{
$reply = false;
}
// Demo mode
if ( defined('HESK_DEMO') )
{
$ticket['email'] = 'hidden@demo.com';
$ticket['ip'] = '127.0.0.1';
}
// If an email address is tied to this ticket, check if there are any others
$recentTickets = NULL;
if($ticket['email'] != '') {
$recentTicketsSql = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets`
WHERE `email` = '".hesk_dbEscape($ticket['email'])."' AND `trackid` <> '".hesk_dbEscape($trackingID)."' ORDER BY `lastchange` DESC LIMIT 5");
while ($recentRow = hesk_dbFetchAssoc($recentTicketsSql)) {
if ($recentTickets === NULL) {
$recentTickets = array();
}
array_push($recentTickets, $recentRow);
}
if ($recentTickets !== NULL) {
$recentTicketsWithStatuses = array();
foreach ($recentTickets as $recentTicket) {
$newRecentTicket = $recentTicket;
$thisTicketStatusRS = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . intval($recentTicket['status']));
$theStatusRow = hesk_dbFetchAssoc($thisTicketStatusRS);
$newRecentTicket['statusText'] = $hesklang[$theStatusRow['Key']];
$newRecentTicket['statusColor'] = $theStatusRow['TextColor'];
array_push($recentTicketsWithStatuses, $newRecentTicket);
}
$recentTickets = $recentTicketsWithStatuses;
}
}
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<div class="row" style="padding: 20px">
<div class="col-md-2">
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['information']; ?></div>
<ul class="list-group">
<li class="list-group-item">
<strong><?php echo $hesklang['trackID']; ?></strong><br/>
<?php
$tmp = '';
if ($hesk_settings['sequential'])
{
$tmp = ' ('.$hesklang['seqid'].': '.$ticket['id'].')';
}
echo $trackingID.'<br/>'.$tmp;?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['lgs']; ?></strong><br>
<?php echo $ticket['language'] !== NULL ? $ticket['language'] : HESK_DEFAULT_LANGUAGE; ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['replies']; ?></strong><br/>
<?php echo $ticket['replies']; ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['owner']; ?></strong><br/>
<?php
echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] :
($can_assign_self ? $hesklang['unas'].' — <a href="assign_owner.php?track='.$trackingID.'&amp;owner='.$_SESSION['id'].'&amp;token='.hesk_token_echo(0).'">'.$hesklang['asss'].'</a>' : $hesklang['unas']);
?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['created_on']; ?></strong><br/>
<?php echo hesk_date($ticket['dt'], true); ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['last_update']; ?></strong><br/>
<?php echo hesk_date($ticket['lastchange'], true); ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['last_replier']; ?></strong><br/>
<?php echo $ticket['repliername']; ?>
</li>
<?php
if ($hesk_settings['time_worked']) {
?>
<li class="list-group-item">
<strong><?php echo $hesklang['ts']; ?></strong><br/>
<?php
if ($can_reply || $can_edit)
{
?>
<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $ticket['time_worked']; ?></a>
<?php $t = hesk_getHHMMSS($ticket['time_worked']); ?>
<div id="modifytime" style="display:none">
<br />
<form method="post" action="admin_ticket.php" style="margin:0px; padding:0px;">
<table class="white">
<tr>
<td class="admin_gray"><?php echo $hesklang['hh']; ?>:</td>
<td class="admin_gray"><input type="text" name="h" value="<?php echo $t[0]; ?>" size="3" /></td>
</tr>
<tr>
<td class="admin_gray"><?php echo $hesklang['mm']; ?>:</td>
<td class="admin_gray"><input type="text" name="m" value="<?php echo $t[1]; ?>" size="3" /></td>
</tr>
<tr>
<td class="admin_gray"><?php echo $hesklang['ss']; ?>:</td>
<td class="admin_gray"><input type="text" name="s" value="<?php echo $t[2]; ?>" size="3" /></td>
</tr>
</table>
<br />
<input class="btn btn-default" type="submit" value="<?php echo $hesklang['save']; ?>" />
<a class="btn btn-default" href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $hesklang['cancel']; ?></a>
<input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
</form>
</div>
</td>
<?php
}
else
{
echo $ticket['time_worked'];
}
?>
</li>
<?php } // End if time_worked ?>
<li class="list-group-item">
<strong><?php echo $hesklang['parent']; ?></strong>
<p><?php
if ($ticket['parent'] != null) {
//-- Get the tracking ID of the parent
$parent = hesk_dbQuery('SELECT `trackid` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets`
WHERE `ID` = '.hesk_dbEscape($ticket['parent']))->fetch_assoc();
echo '<a href="admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&deleteParent=true">
<i class="fa fa-times-circle" data-toggle="tooltip" data-placement="top" title="'.$hesklang['delete_relationship'].'"></i></a>';
echo '&nbsp;<a href="admin_ticket.php?track='.$parent['trackid'].'&Refresh='.mt_rand(10000,99999).'">'.$parent['trackid'].'</a>';
} else {
echo $hesklang['none'];
}
?></p>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['children']; ?></strong>
<p><?php
//-- Check if any tickets have a parent set to this tracking ID
$hasRows = false;
$childrenRS = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets`
WHERE `parent` = '.hesk_dbEscape($ticket['id']));
while ($row = $childrenRS->fetch_assoc()) {
$hasRows = true;
echo '<a href="admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&deleteChild='.$row['id'].'">
<i class="fa fa-times-circle" data-toggle="tooltip" data-placement="top" title="'.$hesklang['delete_relationship'].'"></i></a>';
echo '&nbsp;<a href="admin_ticket.php?track='.$row['trackid'].'&Refresh='.mt_rand(10000,99999).'">'.$row['trackid'].'</a>';
echo '<br>';
}
if (!$hasRows) {
echo $hesklang['none'];
}
?></p>
<?php
if ($can_reply || $can_edit) {
?>
<div id="addChildText"><p><?php echo '<a class="btn btn-default btn-sm" href="javascript:void(0)" onclick="toggleChildrenForm(true)">'.$hesklang['add_child'].'</a>'; ?></p></div>
<div id="childrenForm" style="display: none">
<form action="admin_ticket.php" method="post">
<div class="form-group"><label for="childTrackingId" class="control-label">Tracking ID</label>
<input type="text" name="childTrackingId" class="form-control input-sm"></div>
<input type="submit" class="btn btn-primary btn-sm" value="<?php echo $hesklang['save']; ?>">
<a class="btn btn-default btn-sm" href="javascript:void(0)" onclick="toggleChildrenForm(false)">
<?php echo $hesklang['cancel']; ?>
</a>
<input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
</form>
</div>
<?php } ?>
</li>
<?php if ($recentTickets !== NULL): ?>
<li class="list-group-item">
<strong><?php echo $hesklang['recent_tickets']; ?></strong>
<?php foreach ($recentTickets as $recentTicket): ?>
<p style="margin: 0">
<i class="fa fa-circle" data-toggle="tooltip" data-placement="top"
style="color: <?php echo $recentTicket['statusColor']; ?>"
title="<?php echo sprintf($hesklang['current_status_colon'], $recentTicket['statusText']); ?>"></i>
<?php echo '<a href="admin_ticket.php?track='.$recentTicket['trackid'].'&amp;Refresh='.mt_rand(10000,99999).'">'.$recentTicket['trackid'].'</a>'; ?>
</p>
<?php endforeach; ?>
</li>
<?php endif; ?>
</ul>
</div>
</div>
<div class="col-md-10">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
/* Do we need or have any canned responses? */
$can_options = hesk_printCanned();
echo hesk_getAdminButtons();
?>
<div class="blankSpace"></div>
<!-- BEGIN TICKET HEAD -->
<div class="table-bordered">
<div class="row">
<div class="col-md-12">
<h3>
<?php
if ($ticket['archive'])
{
echo '<span class="fa fa-tag"></span> &nbsp;';
}
if ($ticket['locked'])
{
echo '<span class="fa fa-lock"></span>&nbsp;';
}
if ($modsForHesk_settings['request_location'])
{
$locationText = '';
$iconColor = '';
$hasLocation = true;
if (strpos($ticket['latitude'], 'E') === false)
{
$locationText = $hesklang['click_for_map'];
$iconColor = 'inherit';
}
else
{
$hasLocation = false;
$locationText = $hesklang['location_unavailable'];
$iconColor = '#ccc';
}
?>
<span data-toggle="modal" data-target=".map-modal" style="cursor: pointer">
<i class="fa fa-map-marker" data-toggle="tooltip" title="<?php echo $locationText; ?>"
style="color: <?php echo $iconColor; ?>"></i>
</span>
<div id="map-modal" class="modal fade map-modal" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
<span aria-hidden="true">&times;</span>
</button>
<h4><?php echo $hesklang['users_location']; ?></h4>
</div>
<div class="modal-body">
<?php if ($hasLocation): ?>
<div id="map" style="height: 500px"></div><br>
<address id="friendly-location" style="font-size: 13px"></address>
<p id="save-for-address" style="font-size: 13px;display:none"><?php echo $hesklang['save_to_see_updated_address']; ?></p>
<script>
getFriendlyLocation(<?php echo $ticket['latitude']; ?>,
<?php echo $ticket['longitude']; ?>);
</script>
<div class="row">
<form action="admin_ticket.php" method="post" role="form">
<input type="hidden" name="track" value="<?php echo $trackingID; ?>">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input type="hidden" name="latitude" id="latitude" value="<?php echo $ticket['latitude']; ?>">
<input type="hidden" name="longitude" id="longitude" value="<?php echo $ticket['longitude']; ?>">
<div class="btn-group" style="display:none" id="save-group">
<input type="submit" class="btn btn-success"
value="<?php echo $hesklang['save_location']; ?>">
<button class="btn btn-default" data-dismiss="modal"
onclick="closeAndReset(<?php echo $ticket['latitude']; ?>, <?php echo $ticket['longitude']; ?>)">
<?php echo $hesklang['close_modal_without_saving']; ?>
</button>
</div>
<button id="close-button" class="btn btn-default"
data-dismiss="modal"><?php echo $hesklang['close_modal']; ?></button>
</form>
</div>
<?php
else:
$errorCode = explode('-', $ticket['latitude']);
$key = 'location_unavailable_'.$errorCode[1];
echo '<h5>'.$hesklang[$key].'</h5>';
endif;
?>
</div>
</div>
</div>
</div>
<?php
// Only output JavaScript if we have coordinates
if (strpos($ticket['latitude'], 'E') === false):
?>
<script>
var latitude = '';
latitude = <?php echo $ticket['latitude']; ?>;
var longitude = '';
longitude = <?php echo $ticket['longitude']; ?>;
initializeMapForStaff(latitude, longitude, "<?php echo $hesklang['users_location']; ?>");
</script>
<?php
endif;
}
echo $ticket['subject'];
?></h3>
</div>
</div>
<div class="row">
<div class="col-md-3 col-sm-12" style="padding-top: 6px">
<p><?php echo $hesklang['created_on'].': '.hesk_date($ticket['dt']); ?></p>
</div>
<div class="col-md-3 col-sm-12" style="padding-top: 6px">
<p><?php echo $hesklang['last_update'].': '.hesk_date($ticket['lastchange']); ?></p>
</div>
<div class="col-md-6 col-sm-12 close-ticket">
<?php
$random=rand(10000,99999);
$statusSql = 'SELECT `ID`, `Key`, `IsStaffClosedOption`, `IsStaffReopenedStatus` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsStaffClosedOption` = 1 OR `IsStaffReopenedStatus` = 1';
$statusRs = hesk_dbQuery($statusSql);
$staffClosedOptionStatus = array();
$staffReopenedStatus = array();
while ($statusRow = $statusRs->fetch_assoc())
{
if ($statusRow['IsStaffReopenedStatus'] == 1)
{
$staffReopenedStatus['ID'] = $statusRow['ID'];
} else
{
$staffClosedOptionStatus['ID'] = $statusRow['ID'];
}
}
$isTicketClosedSql = 'SELECT `IsClosed`, `Closable` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `ID` = '.$ticket['status'];
$isTicketClosedRow = hesk_dbQuery($isTicketClosedSql)->fetch_assoc();
$isTicketClosed = $isTicketClosedRow['IsClosed'];
$isClosable = $isTicketClosedRow['Closable'] == 'yes' || $isTicketClosedRow['Closable'] == 'sonly';
echo '<div class="btn-group" role="group">';
$mgr = $isManager ? '&amp;isManager=1' : '';
if ($isTicketClosed == 0 && $isClosable) // Ticket is still open
{
echo '<a
class="btn btn-default btn-sm" href="change_status.php?track='.$trackingID.$mgr.'&amp;s='.$staffClosedOptionStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">
<i class="fa fa-check-circle"></i> '.$hesklang['close_action'].'</a>';
}
elseif ($isTicketClosed == 1)
{
echo '<a
class="btn btn-default btn-sm" href="change_status.php?track='.$trackingID.$mgr.'&amp;s='.$staffReopenedStatus['ID'].'&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'">
<i class="fa fa-check-circle"></i> '.$hesklang['open_action'].'</a>';
}
$strippedName = strip_tags($ticket['name']);
$strippedEmail = strip_tags($ticket['email']);
$linkText = 'new_ticket.php?name='.$strippedName.'&email='.$strippedEmail.'&catid='.$category['id'].'&priority='.$ticket['priority'];
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] == 1)
{
if ($v['type'] == 'checkbox')
{
$value = str_replace('<br />', '-CHECKBOX-', $ticket[$k]);
} else {
$value = $ticket[$k];
}
$strippedCustomField = strip_tags($value);
$linkText .= '&c_'.$k.'='.$strippedCustomField;
}
}
echo '<a class="btn btn-default btn-sm" href="'.$linkText.'">
<i class="fa fa-plus"></i> '.$hesklang['create_based_on_contact'].'
</a>';
echo '</div>';
?>
</div>
</div>
<div class="row medLowPriority">
<?php
$priorityLanguages = array(
0 => $hesklang['critical'],
1 => $hesklang['high'],
2 => $hesklang['medium'],
3 => $hesklang['low']
);
$options = array();
for ($i = 0; $i < 4; $i++) {
$selected = $ticket['priority'] == $i ? 'selected' : '';
array_push($options, '<option value="'.$i.'" '.$selected.'>'.$priorityLanguages[$i].'</option>');
}
echo '<div class="ticket-cell-admin col-md-3 col-sm-12 ';
if ($ticket['priority'] == 0) {echo 'criticalPriority">';}
elseif ($ticket['priority'] == 1) {echo 'highPriority">';}
else {echo 'medLowPriority">';}
echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
echo '<form style="margin-bottom:0;" id="changePriorityForm" action="priority.php" method="post">
<span style="white-space:nowrap;">
<select class="form-control" name="priority" onchange="document.getElementById(\'changePriorityForm\').submit();">';
echo implode('',$options);
echo '
</select>
<input type="submit" style="display: none" value="'.$hesklang['go'].'" /><input type="hidden" name="track" value="'.$trackingID.'" />
<input type="hidden" name="token" value="'.hesk_token_echo(0).'" />';
if ($isManager) {
echo '<input type="hidden" name="isManager" value="1">';
}
echo '</span>
</form>
</div>';
echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
$status_options = array();
$results = hesk_dbQuery("SELECT `ID`, `Key` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`");
while ($row = $results->fetch_assoc())
{
$selected = $ticket['status'] == $row['ID'] ? 'selected' : '';
$status_options[$row['ID']] = '<option value="'.$row['ID'].'" '.$selected.'>'.$hesklang[$row['Key']].'</option>';
}
echo '
<form role="form" id="changeStatusForm" style="margin-bottom:0;" action="change_status.php" method="post">
<span style="white-space:nowrap;">
<select class="form-control" onchange="document.getElementById(\'changeStatusForm\').submit();" name="s">
' . implode('', $status_options) . '
</select>
<input type="submit" style="display:none;" value="'.$hesklang['go'].'" class="btn btn-default" /><input type="hidden" name="track" value="'.$trackingID.'" />
<input type="hidden" name="token" value="'.hesk_token_echo(0).'" />';
if ($isManager) {
echo '<input type="hidden" name="isManager" value="1">';
}
echo '</span>
</form>
</div>';
echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticketPropertyTitle">'.$hesklang['owner'].'</p>';
if (hesk_checkPermission('can_assign_others',0) || $isManager)
{
echo'
<form style="margin-bottom:0;" id="changeOwnerForm" action="assign_owner.php" method="post">
<span style="white-space:nowrap;">
<select class="form-control" name="owner" onchange="document.getElementById(\'changeOwnerForm\').submit();">';
$selectedForUnassign = 'selected';
foreach ($admins as $k=>$v)
{
$selected = '';
if ($k == $ticket['owner']) {
$selectedForUnassign = '';
$selected = 'selected';
}
echo '<option value="'.$k.'" '.$selected.'>'.$v.'</option>';
}
echo '<option value="-1" '.$selectedForUnassign.'> &gt; '.$hesklang['unas'].' &lt; </option>';
echo '</select>
<input type="submit" style="display: none" value="'.$hesklang['go'].'" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" />
<input type="hidden" name="track" value="'.$trackingID.'" />
<input type="hidden" name="token" value="'.hesk_token_echo(0).'" />
</span>';
} else
{
echo '<p class="ticketPropertyText">';
echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] :
($can_assign_self ? $hesklang['unas'].' [<a href="assign_owner.php?track='.$trackingID.'&amp;owner='.$_SESSION['id'].'&amp;token='.hesk_token_echo(0).'">'.$hesklang['asss'].'</a>]' : $hesklang['unas']);
echo '</p>';
}
echo '</form></div>';
echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>';
if ($can_change_cat)
{
echo '
<form style="margin-bottom:0;" id="changeCategory" action="move_category.php" method="post">
<span style="white-space:nowrap;">
<select name="category" class="form-control" onchange="document.getElementById(\'changeCategory\').submit();">
'.$categories_options.'
</select>
<input type="submit" style="display: none" value="'.$hesklang['go'].'" /><input type="hidden" name="track" value="'.$trackingID.'" />
<input type="hidden" name="token" value="'.hesk_token_echo(0).'" />
</span>
</form>';
} else
{
echo '<p class="ticketPropertyText">'.$category['name'].'</p>';
}
echo '</div>';
?>
</div>
</div>
<?php
$res = hesk_dbQuery("SELECT t1.*, t2.`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` AS t1 LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS t2 ON t1.`who` = t2.`id` WHERE `ticket`='".intval($ticket['id'])."' ORDER BY t1.`id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
while ($note = hesk_dbFetchAssoc($res))
{
?>
<div class="row">
<div class="col-md-12 alert-warning">
<div class="row" style="padding-top: 10px; padding-bottom: 10px">
<div class="col-md-8">
<p><i><?php echo $hesklang['noteby']; ?> <b><?php echo ($note['name'] ? $note['name'] : $hesklang['e_udel']); ?></b></i> - <?php echo hesk_date($note['dt'], true); ?></p>
<?php
// Message
echo $note['message'];
// Attachments
if ( $hesk_settings['attachments']['use'] && strlen($note['attachments']) )
{
echo strlen($note['message']) ? '<br /><br />' : '';
$att = explode(',', substr($note['attachments'], 0, -1) );
$num = count($att);
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
// Can edit and delete note (attachments)?
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
// If this is the last attachment and no message, show "delete ticket" link
if ($num == 1 && strlen($note['message']) == 0)
{
echo '<a href="admin_ticket.php?delnote='.$note['id'].'&amp;track='.$trackingID.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');">
<i class="fa fa-times" style="font-size:16px;color:red;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['dela'].'"></i>
</a> ';
}
// Show "delete attachment" link
else
{
echo '<a href="admin_ticket.php?delatt='.$att_id.'&amp;note='.$note['id'].'&amp;track='.$trackingID.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');">
<i class="fa fa-times" style="font-size:16px;color:red;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['dela'].'"></i>
</a> ';
}
}
echo '
<a href="../download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.'">
<i class="fa fa-paperclip" style="font-size:16px;" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['dnl'].' '.$att_name.'"></i>
</a>
<a href="../download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.'">'.$att_name.'</a><br />
';
}
}
?>
</div>
<div class="col-md-4 text-right">
<?php if ($can_del_notes || $note['who'] == $_SESSION['id']) { ?>
<div class="btn-group" role="group">
<a href="edit_note.php?track=<?php echo $trackingID; ?>&amp;Refresh=<?php echo mt_rand(10000,99999); ?>&amp;note=<?php echo $note['id']; ?>&amp;token=<?php hesk_token_echo(); ?>" class="btn btn-warning">
<i class="fa fa-pencil"></i>&nbsp;<?php echo $hesklang['ednote']; ?>
</a>
<a href="admin_ticket.php?track=<?php echo $trackingID; ?>&amp;Refresh=<?php echo mt_rand(10000,99999); ?>&amp;delnote=<?php echo $note['id']; ?>&amp;token=<?php hesk_token_echo(); ?>" class="btn btn-danger">
<i class="fa fa-times"></i>&nbsp;<?php echo $hesklang['delnote']; ?>
</a>
</div>
<?php }?>
</div>
</div>
</div>
</div>
<?php
}
?>
<div class="row">
<div class="col-md-12">
<b><i><?php echo $hesklang['notes']; ?>: </i></b>
<?php
if ($can_reply)
{
?>
&nbsp; <a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('notesform')"><i class="fa fa-plus"></i> <?php echo $hesklang['addnote']; ?></a>
<?php
}
?>
<div id="notesform" style="display:<?php echo isset($_SESSION['note_message']) ? 'block' : 'none'; ?>">
<form method="post" action="admin_ticket.php" style="margin:0px; padding:0px;" enctype="multipart/form-data">
<textarea class="form-control" name="notemsg" rows="6" cols="60"><?php echo isset($_SESSION['note_message']) ? stripslashes(hesk_input($_SESSION['note_message'])) : ''; ?></textarea><br />
<?php
// attachments
if ($hesk_settings['attachments']['use'])
{
echo '<br />';
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
echo '<br />';
}
?>
<input class="btn btn-default" type="submit" value="<?php echo $hesklang['s']; ?>" /><input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<i><?php echo $hesklang['nhid']; ?></i>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
</form>
</div>
</div>
</div>
<div class="blankSpace"></div>
<!-- END TICKET HEAD -->
<?php
/* Reply form on top? */
if ($can_reply && $hesk_settings['reply_top'] == 1)
{
hesk_printReplyForm();
echo '<br />';
}
?>
<!-- START TICKET REPLIES -->
<?php
if ($hesk_settings['new_top'])
{
$i = hesk_printTicketReplies() ? 0 : 1;
}
else
{
$i = 1;
}
/* Make sure original message is in correct color if newest are on top */
$color = 'class="ticketMessageContainer"';
?>
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail">
<?php
if ($can_ban_emails && !empty($ticket['email']))
{
if ( $email_id = hesk_isBannedEmail($ticket['email']) )
{
if ($can_unban_emails)
{
echo '<a href="banned_emails.php?a=unban&amp;track='.$trackingID.'&amp;id='.intval($email_id).'&amp;token='.hesk_token_echo(0).'">
<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['eisban'].' '.$hesklang['click_unban'].'"></i>
</a> ';
}
else
{
echo '<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['eisban'].'"></i>';
}
}
else
{
echo '<a href="banned_emails.php?a=ban&amp;track='.$trackingID.'&amp;email='.urlencode($ticket['email']).'&amp;token='.hesk_token_echo(0).'">
<i class="fa fa-ban" style="font-size:16px;color:grey" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['savebanemail'].'"></i>
</a> ';
}
}
?><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a>
</div>
<div class="ticketEmail"><?php echo $hesklang['ip']; ?>:
<?php
// Format IP for lookup
if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown'])
{
echo $hesklang['unknown'];
}
else
{
if ($can_ban_ips)
{
if ( $ip_id = hesk_isBannedIP($ticket['ip']) )
{
if ($can_unban_ips)
{
echo '<a href="banned_ips.php?a=unban&amp;track='.$trackingID.'&amp;id='.intval($ip_id).'&amp;token='.hesk_token_echo(0).'">
<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['ipisban'].' '.$hesklang['click_unban'].'"></i>
</a> ';
}
else
{
echo '<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['ipisban'].'"></i>';
}
}
else
{
echo '<a href="banned_ips.php?a=ban&amp;track='.$trackingID.'&amp;ip='.urlencode($ticket['ip']).'&amp;token='.hesk_token_echo(0).'">
<i class="fa fa-ban" style="font-size:16px;color:grey" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['savebanip'].'"></i>
</a> ';
}
}
echo '<a href="../ip_whois.php?ip=' . urlencode($ticket['ip']) . '">' . $ticket['ip'] . '</a>';
}
?>
</div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
<!-- Action Buttons -->
<?php echo hesk_getAdminButtonsInTicket(0, $i); ?>
<!-- Date -->
<p><br/><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?>
<!-- Custom Fields Before Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
echo '<p>'.$v['name'].': ';
if ($v['type'] == 'date' && !empty($ticket[$k]))
{
$dt = date('Y-m-d h:i:s', $ticket[$k]);
echo hesk_dateToString($dt, 0);
} else
{
echo $ticket[$k];
}
echo '</p>';
}
}
?>
</div>
<div class="ticketMessageBottom">
<!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p class="message"><?php echo $ticket['message']; ?><br />&nbsp;</p>
</div>
<div class="ticketMessageTop">
<!-- Custom Fields after Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
echo '<p>'.$v['name'].': ';
if ($v['type'] == 'date' && !empty($ticket[$k]))
{
$dt = date('Y-m-d h:i:s', $ticket[$k]);
echo hesk_dateToString($dt, 0);
} else
{
echo $ticket[$k];
}
echo '</p>';
}
}
/* Attachments */
hesk_listAttachments($ticket['attachments']);
// Show suggested KB articles
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && strlen($ticket['articles']) )
{
$suggested = array();
$suggested_list = '';
// Get article info from the database
$articles = hesk_dbQuery("SELECT `id`,`subject` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `id` IN (".preg_replace('/[^0-9\,]/', '', $ticket['articles']).")");
while ($article=hesk_dbFetchAssoc($articles))
{
$suggested[$article['id']] = '<a href="../knowledgebase.php?article='.$article['id'].'">'.$article['subject'].'</a><br />';
}
// Loop through the IDs to preserve the order they were suggested in
$articles = explode(',', $ticket['articles']);
foreach ($articles as $article)
{
if ( isset($suggested[$article]) )
{
$suggested_list .= $suggested[$article];
}
}
// Finally print suggested articles
if ( strlen($suggested_list) )
{
$suggested_list = '<hr /><i>'.$hesklang['taws'].'</i><br />' . $suggested_list . '&nbsp;';
echo $_SESSION['show_suggested'] ? $suggested_list : '<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay(\'suggested_articles\')">'.$hesklang['sska'].'</a><span id="suggested_articles" style="display:none">'.$suggested_list.'</span>';
}
}
?>
</div>
</div>
</div>
<?php
if ( ! $hesk_settings['new_top'])
{
hesk_printTicketReplies();
}
?>
<?php
/* Reply form on bottom? */
if ($can_reply && ! $hesk_settings['reply_top'])
{
hesk_printReplyForm();
}
/* Display ticket history */
if (strlen($ticket['history']))
{
?>
<h3><?php echo $hesklang['thist']; ?></h3>
<div class="footerWithBorder blankSpace"></div>
<ul><?php echo $ticket['history']; ?></ul>
<?php }
?>
</div>
</div>
<?php
/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');
hesk_cleanSessionVars('time_worked');
hesk_cleanSessionVars('note_message');
require_once(HESK_PATH . 'inc/footer.inc.php');
/*** START FUNCTIONS ***/
function hesk_listAttachments($attachments='', $reply=0, $white=1)
{
global $hesk_settings, $hesklang, $trackingID, $can_edit, $can_delete;
/* Attachments disabled or not available */
if ( ! $hesk_settings['attachments']['use'] || ! strlen($attachments) )
{
return false;
}
/* List attachments */
echo '<p><b>'.$hesklang['attachments'].':</b></p><br />';
$att=explode(',',substr($attachments, 0, -1));
echo '<div class="table-responsive">';
echo '<table class="table table-striped attachment-table">';
echo '<thead><tr><th>&nbsp;</th><th>'.$hesklang['file_name'].'</th><th>'.$hesklang['action'].'</th></tr></thead>';
echo '<tbody>';
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
$fileparts = pathinfo($att_name);
$fontAwesomeIcon = hesk_getFontAwesomeIconForFileExtension($fileparts['extension']);
echo '
<tr>
<td>';
//-- File is an image
if ($fontAwesomeIcon == 'fa fa-file-image-o') {
//-- Get the actual image location and display a thumbnail. It will be linked to a modal to view a larger size.
$path = hesk_getSavedNameUrlForAttachment($att_id);
if ($path == '') {
echo '<i class="fa fa-ban fa-4x" data-toggle="tooltip" title="'.$hesklang['attachment_removed'].'"></i>';
} else {
echo '<span data-toggle="tooltip" title="'.$hesklang['click_to_preview'].'">
<img src="'.$path.'" alt="'.$hesklang['image'].'" data-toggle="modal" data-target="#modal-attachment-'.$att_id.'">
</span>';
echo '<div class="modal fade" id="modal-attachment-'.$att_id.'" tabindex="-1" role="dialog" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title" id="myModalLabel">'.$att_name.'</h4>
</div>
<div class="modal-body">
<img class="img-responsive" src="'.$path.'" alt="'.$hesklang['image'].'">
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default" data-dismiss="modal">'.$hesklang['close_modal'].'</button>
<a href="../download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.'" class="btn btn-success">'.$hesklang['dnl'].'</a>
</div>
</div>
</div>
</div>';
}
} else {
//-- Display the FontAwesome icon in the panel's body
echo '<i class="'.$fontAwesomeIcon.' fa-4x"></i>';
}
echo'
</td>
<td>
<p>'.$att_name.'</p>
</td>
<td>
<div class="btn-group">';
/* Can edit and delete tickets? */
if ($can_edit && $can_delete)
{
echo '<a class="btn btn-danger" href="admin_ticket.php?delatt='.$att_id.'&amp;reply='.$reply.'&amp;track='.$trackingID.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');" data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['delete'].'"><i class="fa fa-times"></i></a> ';
}
echo '<a class="btn btn-success" href="../download_attachment.php?att_id='.$att_id.'&amp;track='.$trackingID.'"
data-toggle="tooltip" data-placement="top" data-original-title="'.$hesklang['dnl'].'">
<i class="fa fa-arrow-down"></i>
</a>';
echo '</div>
</td>
</tr>
';
}
echo '</tbody></table></div>';
return true;
} // End hesk_listAttachments()
function hesk_getSavedNameUrlForAttachment($att_id)
{
global $hesk_settings;
//-- Call the DB for the attachment
$nameRS = hesk_dbQuery("SELECT `saved_name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` = ".hesk_dbEscape($att_id));
$name = hesk_dbFetchAssoc($nameRS);
$realpath = '../'.$hesk_settings['attach_dir'] . '/' . $name['saved_name'];
return !file_exists($realpath) ? '' : $realpath;
}
function hesk_getFontAwesomeIconForFileExtension($fileExtension)
{
$imageExtensions = array('jpg','jpeg','png','bmp','gif');
//-- Word, Excel, and PPT file extensions: http://en.wikipedia.org/wiki/List_of_Microsoft_Office_filename_extensions
$wordFileExtensions = array('doc','docx','dotm','dot','docm','docb');
$excelFileExtensions = array('xls','xlt','xlm','xlsx','xlsm','xltx','xltm');
$pptFileExtensions = array('ppt','pot','pps','pptx','pptm','potx','potm','ppsx','ppsm','sldx','sldm');
//-- File archive extensions: http://en.wikipedia.org/wiki/List_of_archive_formats
$archiveFileExtensions = array('tar','gz','zip','rar','7z','bz2','lz','lzma','tgz','tbz2','zipx');
//-- Audio file extensions: http://en.wikipedia.org/wiki/Audio_file_format#List_of_formats
$audioFileExtensions = array('3gp','act','aiff','aac','amr','au','awb','dct','dss','dvf','flac','gsm','iklax','ivs','m4a','m4p','mmf','mp3','mpc','msv','ogg','oga','opus','ra','rm','raw','tta','vox','wav','wma','wv');
//-- Video file extensions: http://en.wikipedia.org/wiki/Video_file_format#List_of_video_file_formats
$videoFileExtensions = array('webm','mkv','flv','drc','mng','avi','mov','qt','wmv','yuv','rm','rmvb','asf','mp4','m4p','m4v','mpg','mp2','mpeg','mpe','mpv','m2v','svi','3gp','3g2','mxf','roq','nsv');
//-- The only one I know of :D
$pdfFileExtensions = array('pdf');
$textFileExtensions = array('txt');
$icon = 'fa fa-file-';
$fileExtension = strtolower($fileExtension);
if (in_array($fileExtension, $imageExtensions)) {
$icon.='image-o';
} elseif (in_array($fileExtension, $wordFileExtensions)) {
$icon.='word-o';
} elseif (in_array($fileExtension, $excelFileExtensions)) {
$icon.='excel-o';
} elseif (in_array($fileExtension, $pptFileExtensions)) {
$icon.='powerpoint-o';
} elseif (in_array($fileExtension, $archiveFileExtensions)) {
$icon.='archive-o';
} elseif (in_array($fileExtension, $audioFileExtensions)) {
$icon.='audio-o';
} elseif (in_array($fileExtension, $videoFileExtensions)) {
$icon.='video-o';
} elseif (in_array($fileExtension, $pdfFileExtensions)) {
$icon.='pdf-o';
} elseif (in_array($fileExtension, $textFileExtensions)) {
$icon.='text-o';
} else {
$icon.='o';
}
return $icon;
}
function hesk_getAdminButtons($reply=0,$white=1)
{
global $hesk_settings, $hesklang, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $isManager;
$options = '<div class="btn-group" style="width: 100%">';
/* Style and mousover/mousout */
$tmp = $white ? 'White' : 'Blue';
$style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';
/* Lock ticket button */
if ( /* ! $reply && */ $can_edit)
{
if ($ticket['locked'])
{
$des = $hesklang['tul'] . ' - ' . $hesklang['isloc'];
$options .= '<a class="btn btn-default" href="lock.php?track='.$trackingID.'&amp;locked=0&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'"><i class="fa fa-unlock"></i> '.$hesklang['tul'].'</a> ';
}
else
{
$des = $hesklang['tlo'] . ' - ' . $hesklang['isloc'];
$options .= '<a class="btn btn-default" href="lock.php?track='.$trackingID.'&amp;locked=1&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'"><i class="fa fa-lock"></i> '.$hesklang['tlo'].'</a> ';
}
}
/* Tag ticket button */
if ( /* ! $reply && */ $can_archive)
{
if ($ticket['archive'])
{
$options .= '<a class="btn btn-default" href="archive.php?track='.$trackingID.'&amp;archived=0&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'"><i class="fa fa-tag"></i>'.$hesklang['remove_archive'].'</a> ';
}
else
{
$options .= '<a class="btn btn-default" href="archive.php?track='.$trackingID.'&amp;archived=1&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'"><i class="fa fa-tag"></i> '.$hesklang['add_archive'].'</a> ';
}
}
/* Import to knowledgebase button */
if ($hesk_settings['kb_enable'] && hesk_checkPermission('can_man_kb',0))
{
$options .= '<a class="btn btn-default" href="manage_knowledgebase.php?a=import_article&amp;track='.$trackingID.'"><i class="fa fa-lightbulb-o"></i> '.$hesklang['import_kb'].'</a> ';
}
/* Print ticket button */
$options .= '<a class="btn btn-default" href="../print.php?track='.$trackingID.'"><i class="fa fa-print"></i> '.$hesklang['printer_friendly'].'</a> ';
/* Edit post */
if ($can_edit)
{
$tmp = $reply ? '&amp;reply='.$reply['id'] : '';
$mgr = $isManager ? '&amp;isManager=true' : '';
$options .= '<a class="btn btn-default" href="edit_post.php?track='.$trackingID.$tmp.$mgr.'"><i class="fa fa-pencil"></i> '.$hesklang['edtt'].'</a> ';
}
/* Delete ticket */
if ($can_delete)
{
if ($reply)
{
$url = 'admin_ticket.php';
$tmp = 'delete_post='.$reply['id'];
$img = 'delete.png';
$txt = $hesklang['delt'];
}
else
{
$url = 'delete_tickets.php';
$tmp = 'delete_ticket=1';
$img = 'delete_ticket.png';
$txt = $hesklang['dele'];
}
$options .= '<a class="btn btn-default" href="'.$url.'?track='.$trackingID.'&amp;'.$tmp.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($txt).'?\');"><i class="fa fa-ban"></i> '.$txt.'</a> ';
}
/* Return generated HTML */
$options .= '</div>';
return $options;
} // END hesk_getAdminButtons()
function hesk_getAdminButtonsInTicket($reply=0,$white=1)
{
global $hesk_settings, $hesklang, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $isManager;
$options = '<div class="btn-group text-right" style="width: 70%; margin-left: auto; margin-right: auto">';
/* Style and mousover/mousout */
$tmp = $white ? 'White' : 'Blue';
$style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';
/* Edit post */
if ($can_edit)
{
$tmp = $reply ? '&amp;reply='.$reply['id'] : '';
$mgr = $isManager ? '&amp;isManager=true' : '';
$options .= '<a class="btn btn-default" href="edit_post.php?track='.$trackingID.$tmp.$mgr.'"><i class="fa fa-pencil"></i> '.$hesklang['edtt'].'</a> ';
}
/* Delete ticket */
if ($can_delete)
{
if ($reply)
{
$url = 'admin_ticket.php';
$tmp = 'delete_post='.$reply['id'];
$img = 'delete.png';
$txt = $hesklang['delt'];
}
else
{
$url = 'delete_tickets.php';
$tmp = 'delete_ticket=1';
$img = 'delete_ticket.png';
$txt = $hesklang['dele'];
}
$options .= '<a class="btn btn-default" href="'.$url.'?track='.$trackingID.'&amp;'.$tmp.'&amp;Refresh='.mt_rand(10000,99999).'&amp;token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.$txt.'?\');"><i class="fa fa-ban"></i> '.$txt.'</a> ';
}
/* Return generated HTML */
$options .= '</div>';
return $options;
} // END hesk_getAdminButtonsInTicket()
function print_form()
{
global $hesk_settings, $hesklang;
global $trackingID;
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div class="row">
<div class="col-sm-10 col-sm-offset-1">
<h3 align="left"><?php echo $hesklang['view_existing']; ?></a></h3>
<form action="admin_ticket.php" method="get" class="form-horizontal">
<div class="form-group">
<label for="track" class="control-label col-sm-3"><?php echo $hesklang['ticket_trackID']; ?></label>
<div class="col-sm-9">
<input type="text" name="track" maxlength="20" size="35" value="<?php echo $trackingID; ?>"
placeholder="<?php echo $hesklang['ticket_trackID']; ?>" class="form-control"><br>
<input type="submit" value="<?php echo $hesklang['view_ticket']; ?>" class="btn btn-default">
<input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>">
</div>
</div>
</form>
</div>
</div>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // End print_form()
function hesk_printTicketReplies() {
global $hesklang, $hesk_settings, $result, $reply, $isManager;
$i = $hesk_settings['new_top'] ? 0 : 1;
if ($reply === false)
{
return $i;
}
while ($reply = hesk_dbFetchAssoc($result))
{
$color = 'class="ticketMessageContainer"';
$reply['dt'] = hesk_date($reply['dt'], true);
?>
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $reply['name']; ?></div>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
<?php echo hesk_getAdminButtonsInTicket(); ?>
<div class="blankSpace"></div>
<p><?php echo $hesklang['date']; ?>: <?php echo $reply['dt']; ?></p>
</div>
<div class="ticketMessageBottom">
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p><?php echo $reply['message']; ?></p>
</div>
<div class="ticketMessageTop pushMargin">
<?php hesk_listAttachments($reply['attachments'],$reply['id']);
/* Staff rating */
if ($hesk_settings['rating'] && $reply['staffid'])
{
if ($reply['rating']==1)
{
echo '<p class="rate">'.$hesklang['rnh'].'</p>';
}
elseif ($reply['rating']==5)
{
echo '<p class="rate">'.$hesklang['rh'].'</p>';
}
}
/* Show "unread reply" message? */
if ($reply['staffid'] && ! $reply['read'])
{
echo '<p class="rate">'.$hesklang['unread'].'</p>';
}
?>
</div>
</div>
</div>
<?php
}
return $i;
} // End hesk_printTicketReplies()
function hesk_printReplyForm() {
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self, $isManager;
?>
<!-- START REPLY FORM -->
<h3 class="text-left"><?php echo $hesklang['add_reply']; ?></h3>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form role="form" class="form-horizontal" method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']]) )
{
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked'])
{
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked']) {
?>
<div class="form-group">
<label for="time_worked" class="col-sm-3 control-label"><?php echo $hesklang['ts']; ?>:</label>
<div class="col-sm-6">
<input type="text" class="form-control" name="time_worked" id="time_worked" size="10"
value="<?php echo(isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00'); ?>"/>
</div>
<div class="col-sm-3 text-right">
<input type="button" class="btn btn-success" onclick="ss()" id="startb"
value="<?php echo $hesklang['start']; ?>"/>
<input type="button" class="btn btn-danger" onclick="r()"
value="<?php echo $hesklang['reset']; ?>"/>
</div>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options))
{
?>
<div class="form-group">
<label for="saved_replies" class="col-sm-3 control-label"><?php echo $hesklang['saved_replies']; ?>:</label>
<div class="col-sm-9">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php echo $hesklang['madd']; ?></label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php echo $hesklang['mrep']; ?></label>
<select class="form-control" name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option>
<?php echo $can_options; ?>
</select>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="message" class="col-sm-3 control-label"><?php echo $hesklang['message']; ?>: <font class="important">*</font></label>
<div class="col-sm-9">
<span id="HeskMsg">
<textarea class="form-control" name="message" id="message" rows="12" placeholder="<?php echo htmlspecialchars($hesklang['message']); ?>" cols="72"><?php
// Do we have any message stored in session?
if ( isset($_SESSION['ticket_message']) )
{
echo stripslashes( hesk_input( $_SESSION['ticket_message'] ) );
}
// Perhaps a message stored in reply drafts?
else
{
$res = hesk_dbQuery("SELECT `message` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` WHERE `owner`=".intval($_SESSION['id'])." AND `ticket`=".intval($ticket['id'])." LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
echo hesk_dbResult($res);
}
}
?></textarea></span>
</div>
</div>
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php echo $hesklang['attachments']; ?>:</label>
<div class="col-sm-9">
<?php for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
echo '<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>';
?>
</div>
</div>
<?php
}
?>
<div class="form-group">
<label for="options" class="col-sm-3 control-label"><?php echo $hesklang['addop']; ?>:</label>
<div class="col-sm-9">
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self)
{
if (empty($ticket['owner']))
{
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>'.$hesklang['asss2'].'</b></label><br />';
}
else
{
echo '<label><input type="checkbox" name="assign_self" value="1" /> '.$hesklang['asss2'].'</label><br />';
}
}
$statusSql = 'SELECT `ID` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsStaffClosedOption` = 1';
$statusRow = hesk_dbQuery($statusSql)->fetch_assoc();
$staffClosedOptionStatus = array();
$staffClosedOptionStatus['ID'] = $statusRow['ID'];
?>
<div class="form-inline">
<label>
<input type="checkbox" name="set_priority" value="1" /> <?php echo $hesklang['change_priority']; ?>
</label>
<select class="form-control" name="priority">
<?php echo implode('',$options); ?>
</select>
</div>
<br />
<label>
<input type="checkbox" name="signature" value="1" checked="checked" /> <?php echo $hesklang['attach_sign']; ?>
</label>
(<a href="profile.php"><?php echo $hesklang['profile_settings']; ?></a>)
<br />
<label>
<input type="checkbox" name="no_notify" value="1" <?php echo ($_SESSION['notify_customer_reply'] && !empty($ticket['email'])) ? '' : 'checked="checked" '; ?> <?php if (empty($ticket['email'])) { echo 'disabled'; } ?>> <?php echo $hesklang['dsen']; ?>
</label><br/><br/>
<?php if (empty($ticket['email'])) {
echo '<input type="hidden" name="no_notify" value="1">';
} ?>
<input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<div class="btn-group">
<input class="btn btn-primary" type="submit" value="<?php echo $hesklang['submit_reply']; ?>">
<button type="button" class="btn btn-primary dropdown-toggle" data-toggle="dropdown" aria-expanded="false">
<span class="caret"></span>
<span class="sr-only">Toggle Dropdown</span>
</button>
<ul class="dropdown-menu" role="menu">
<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_customer">
<?php echo $hesklang['sasc']; ?>
</button>
</a></li>
<li class="divider"></li>
<?php
$allStatusesRs = hesk_dbQuery('SELECT `ID`, `Key`, `TextColor` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`');
$statuses = array();
while ($row = hesk_dbFetchAssoc($allStatusesRs)) {
array_push($statuses, $row);
}
foreach ($statuses as $status) {
echo '<li><a>
<button class="dropdown-submit" type="submit" name="submit_as_status" value="'.$status['ID'].'"">
'.$hesklang['submit_reply'].' '.$hesklang['and_change_status_to'].' <b>
<span style="color:'.$status['TextColor'].'">'.$hesklang[$status['Key']].'</span></b>
</button>
</a></li>';
}
?>
</ul>
</div>
<input class="btn btn-default" type="submit" name="save_reply" value="<?php echo $hesklang['sacl']; ?>">
<?php if ($isManager): ?>
<input type="hidden" name="isManager" value="1">
<?php endif; ?>
</div>
</form>
<!-- END REPLY FORM -->
<?php
} // End hesk_printReplyForm()
function hesk_printCanned()
{
global $hesklang, $hesk_settings, $can_reply, $ticket;
/* Can user reply to tickets? */
if ( ! $can_reply)
{
return '';
}
/* Get canned replies from the database */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` ORDER BY `reply_order` ASC");
/* If no canned replies return empty */
if ( ! hesk_dbNumRows($res) )
{
return '';
}
/* We do have some replies, print the required Javascript and select field options */
$can_options = '';
?>
<script language="javascript" type="text/javascript"><!--
// -->
var myMsgTxt = new Array();
myMsgTxt[0]='';
<?php
while ($mysaved = hesk_dbFetchRow($res))
{
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
}
?>
function setMessage(msgid)
{
var myMsg=myMsgTxt[msgid];
if (myMsg == '')
{
if (document.form1.mode[1].checked)
{
document.getElementById('message').value = '';
}
return true;
}
myMsg = myMsg.replace(/%%HESK_ID%%/g, '<?php echo hesk_jsString($ticket['id']); ?>');
myMsg = myMsg.replace(/%%HESK_TRACKID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
myMsg = myMsg.replace(/%%HESK_TRACK_ID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
myMsg = myMsg.replace(/%%HESK_NAME%%/g, '<?php echo hesk_jsString($ticket['name']); ?>');
myMsg = myMsg.replace(/%%HESK_EMAIL%%/g, '<?php echo hesk_jsString($ticket['email']); ?>');
myMsg = myMsg.replace(/%%HESK_OWNER%%/g, '<?php echo hesk_jsString( isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : ''); ?>');
myMsg = myMsg.replace(/%%HESK_custom1%%/g, '<?php echo hesk_jsString($ticket['custom1']); ?>');
myMsg = myMsg.replace(/%%HESK_custom2%%/g, '<?php echo hesk_jsString($ticket['custom2']); ?>');
myMsg = myMsg.replace(/%%HESK_custom3%%/g, '<?php echo hesk_jsString($ticket['custom3']); ?>');
myMsg = myMsg.replace(/%%HESK_custom4%%/g, '<?php echo hesk_jsString($ticket['custom4']); ?>');
myMsg = myMsg.replace(/%%HESK_custom5%%/g, '<?php echo hesk_jsString($ticket['custom5']); ?>');
myMsg = myMsg.replace(/%%HESK_custom6%%/g, '<?php echo hesk_jsString($ticket['custom6']); ?>');
myMsg = myMsg.replace(/%%HESK_custom7%%/g, '<?php echo hesk_jsString($ticket['custom7']); ?>');
myMsg = myMsg.replace(/%%HESK_custom8%%/g, '<?php echo hesk_jsString($ticket['custom8']); ?>');
myMsg = myMsg.replace(/%%HESK_custom9%%/g, '<?php echo hesk_jsString($ticket['custom9']); ?>');
myMsg = myMsg.replace(/%%HESK_custom10%%/g, '<?php echo hesk_jsString($ticket['custom10']); ?>');
myMsg = myMsg.replace(/%%HESK_custom11%%/g, '<?php echo hesk_jsString($ticket['custom11']); ?>');
myMsg = myMsg.replace(/%%HESK_custom12%%/g, '<?php echo hesk_jsString($ticket['custom12']); ?>');
myMsg = myMsg.replace(/%%HESK_custom13%%/g, '<?php echo hesk_jsString($ticket['custom13']); ?>');
myMsg = myMsg.replace(/%%HESK_custom14%%/g, '<?php echo hesk_jsString($ticket['custom14']); ?>');
myMsg = myMsg.replace(/%%HESK_custom15%%/g, '<?php echo hesk_jsString($ticket['custom15']); ?>');
myMsg = myMsg.replace(/%%HESK_custom16%%/g, '<?php echo hesk_jsString($ticket['custom16']); ?>');
myMsg = myMsg.replace(/%%HESK_custom17%%/g, '<?php echo hesk_jsString($ticket['custom17']); ?>');
myMsg = myMsg.replace(/%%HESK_custom18%%/g, '<?php echo hesk_jsString($ticket['custom18']); ?>');
myMsg = myMsg.replace(/%%HESK_custom19%%/g, '<?php echo hesk_jsString($ticket['custom19']); ?>');
myMsg = myMsg.replace(/%%HESK_custom20%%/g, '<?php echo hesk_jsString($ticket['custom20']); ?>');
if (document.getElementById)
{
if (document.getElementById('moderep').checked)
{
document.getElementById('HeskMsg').innerHTML='<textarea class="form-control" name="message" id="message" rows="12" cols="72">'+myMsg+'</textarea>';
}
else
{
var oldMsg = document.getElementById('message').value;
document.getElementById('HeskMsg').innerHTML='<textarea class="form-control" name="message" id="message" rows="12" cols="72">'+oldMsg+myMsg+'</textarea>';
}
}
else
{
if (document.form1.mode[0].checked)
{
document.form1.message.value=myMsg;
}
else
{
var oldMsg = document.form1.message.value;
document.form1.message.value=oldMsg+myMsg;
}
}
}
//-->
</script>
<?php
/* Return options for select box */
return $can_options;
} // End hesk_printCanned()
?>