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83 lines
3.2 KiB
PHP
83 lines
3.2 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.5.5 from 5th August 2014
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2014 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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/* Check permissions for this feature */
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hesk_checkPermission('can_view_tickets');
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hesk_checkPermission('can_reply_tickets');
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hesk_checkPermission('can_edit_tickets');
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/* A security check */
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hesk_token_check();
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
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/* New archived status */
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if (empty($_GET['locked']))
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{
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$status = 0;
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$tmp = $hesklang['tunlock'];
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$revision = sprintf($hesklang['thist6'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
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}
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else
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{
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$status = 1;
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$tmp = $hesklang['tlock'];
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$revision = sprintf($hesklang['thist5'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
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}
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/* Update database */
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$statusSql = 'SELECT `ID` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `LockedTicketStatus` = 1';
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$statusRow = hesk_dbQuery($statusSql)->fetch_assoc();
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$statusId = $statusRow['ID'];
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$statusId}',`locked`='{$status}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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/* Back to ticket page and show a success message */
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hesk_process_messages($tmp,'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
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?>
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