Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.1 from 26th February 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
define('CALENDAR',1);
$_SESSION['hide']['ticket_list'] = true;
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
$_SERVER['PHP_SELF'] = './admin_main.php';
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</td>
</tr>
<tr>
<td>
<div class="row" style="padding-top: 20px">
<div class="col-md-10 col-md-offset-1">
<div class="panel panel-default">
<div class="panel-heading">
<h4><?php echo $hesklang['tickets_found']; ?> <span style="float: right; margin-top: -7px;"><a href="new_ticket.php" class="btn btn-success"><?php echo $hesklang['nti']; ?></a></span></h4>
</div>
<?php
// This SQL code will be used to retrieve results
$sql_final = "SELECT
`id`,
`trackid`,
`name`,
`email`,
`category`,
`priority`,
`subject`,
LEFT(`message`, 400) AS `message`,
`dt`,
`lastchange`,
`firstreply`,
`closedat`,
`status`,
`openedby`,
`firstreplyby`,
`closedby`,
`replies`,
`staffreplies`,
`owner`,
`time_worked`,
`lastreplier`,
`replierid`,
`archive`,
`locked`
";
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$sql_final .= ", `".$k."`";
}
}
$sql_final.= " FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// This code will be used to count number of results
$sql_count = "SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE ";
// This is common SQL for both queries
$sql = "";
// Some default settings
$archive = array(1=>0,2=>0);
$s_my = array(1=>1,2=>1);
$s_ot = array(1=>1,2=>1);
$s_un = array(1=>1,2=>1);
// --> TICKET CATEGORY
$category = intval( hesk_GET('category', 0) );
// Make sure user has access to this category
if ($category && hesk_okCategory($category, 0) )
{
$sql .= " `category`='{$category}' ";
}
// No category selected, show only allowed categories
else
{
$sql .= hesk_myCategories();
}
// Show only tagged tickets?
if ( ! empty($_GET['archive']) )
{
$archive[2]=1;
$sql .= " AND `archive`='1' ";
}
// Ticket owner preferences
$fid = 2;
require(HESK_PATH . 'inc/assignment_search.inc.php');
$hesk_error_buffer = '';
$no_query = 0;
// Search query
$q = stripslashes( hesk_input( hesk_GET('q', '') ) );
// No query entered?
if ( ! strlen($q) )
{
$hesk_error_buffer .= $hesklang['fsq'];
$no_query = 1;
}
// What field are we searching in
$what = hesk_GET('what', '') or $hesk_error_buffer .= '<br />' . $hesklang['wsel'];
// Sequential ID supported?
if ($what == 'seqid' && ! $hesk_settings['sequential'])
{
$what = 'trackid';
}
// Setup SQL based on searching preferences
if ( ! $no_query)
{
$sql .= " AND ";
switch ($what)
{
case 'trackid':
$sql .= " ( `trackid` = '".hesk_dbEscape($q)."' OR `merged` LIKE '%#".hesk_dbEscape($q)."#%' ) ";
break;
case 'name':
$sql .= "`name` LIKE '%".hesk_dbEscape($q)."%' COLLATE '" . hesk_dbEscape($hesklang['_COLLATE']) . "' ";
break;
case 'email':
$sql .= "`email` LIKE '%".hesk_dbEscape($q)."%' ";
break;
case 'subject':
$sql .= "`subject` LIKE '%".hesk_dbEscape($q)."%' COLLATE '" . hesk_dbEscape($hesklang['_COLLATE']) . "' ";
break;
case 'message':
$sql .= " ( `message` LIKE '%".hesk_dbEscape($q)."%' COLLATE '" . hesk_dbEscape($hesklang['_COLLATE']) . "'
OR
`id` IN (
SELECT DISTINCT `replyto`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies`
WHERE `message` LIKE '%".hesk_dbEscape($q)."%' COLLATE '" . hesk_dbEscape($hesklang['_COLLATE']) . "' )
)
";
break;
case 'seqid':
$sql .= "`id` = '".intval($q)."' ";
break;
case 'notes':
$sql .= "`id` IN (
SELECT DISTINCT `ticket`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes`
WHERE `message` LIKE '%".hesk_dbEscape($q)."%' COLLATE '" . hesk_dbEscape($hesklang['_COLLATE']) . "' )
";
break;
default:
if (isset($hesk_settings['custom_fields'][$what]) && $hesk_settings['custom_fields'][$what]['use'])
{
$sql .= "`".hesk_dbEscape($what)."` LIKE '%".hesk_dbEscape($q)."%' COLLATE '" . hesk_dbEscape($hesklang['_COLLATE']) . "' ";
}
else
{
$hesk_error_buffer .= '<br />' . $hesklang['invalid_search'];
}
}
}
// Owner
if ( $tmp = intval( hesk_GET('owner', 0) ) )
{
$sql .= " AND `owner`={$tmp} ";
$owner_input = $tmp;
$hesk_error_buffer = str_replace($hesklang['fsq'],'',$hesk_error_buffer);
}
else
{
$owner_input = 0;
}
/* Date */
/* -> Check for compatibility with old date format */
if (preg_match("/(\d{4})-(\d{2})-(\d{2})/", hesk_GET('dt'), $m))
{
$_GET['dt']=$m[2].$m[3].$m[1];
}
/* -> Now process the date value */
$dt = preg_replace('/[^0-9]/','', hesk_GET('dt') );
if (strlen($dt) == 8)
{
$date = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
$date_input= substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
/* This search is valid even if no query is entered */
if ($no_query)
{
$hesk_error_buffer = str_replace($hesklang['fsq'],'',$hesk_error_buffer);
}
$sql .= " AND `dt` BETWEEN '{$date} 00:00:00' AND '{$date} 23:59:59' ";
}
else
{
$date = '';
$date_input = '';
}
/* Any errors? */
if (strlen($hesk_error_buffer))
{
hesk_process_messages($hesk_error_buffer,'NOREDIRECT');
}
/* This will handle error, success and notice messages */
$handle = hesk_handle_messages();
# echo "$sql<br/>";
// That's all the SQL we need for count
$sql_count .= $sql;
$sql = $sql_final . $sql;
/* Prepare variables used in search and forms */
require_once(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
/* If there has been an error message skip searching for tickets */
if ($handle !== FALSE)
{
$href = 'find_tickets.php';
require_once(HESK_PATH . 'inc/ticket_list.inc.php');
}
?>
<?php
/* Clean unneeded session variables */
hesk_cleanSessionVars('hide');
/* Show the search form */
require_once(HESK_PATH . 'inc/show_search_form.inc.php');
/* Print footer */
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
?>