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420 lines
12 KiB
PHP
420 lines
12 KiB
PHP
<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.5.3 from 16th March 2014
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2014 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT',1);
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define('HESK_PATH','./');
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// Get all the required files and functions
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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hesk_load_database_functions();
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require(HESK_PATH . 'inc/email_functions.inc.php');
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require(HESK_PATH . 'inc/posting_functions.inc.php');
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// We only allow POST requests to this file
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if ( $_SERVER['REQUEST_METHOD'] != 'POST' )
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{
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header('Location: index.php?a=add');
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exit();
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}
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// Check for POST requests larger than what the server can handle
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if ( empty($_POST) && ! empty($_SERVER['CONTENT_LENGTH']) )
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{
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hesk_error($hesklang['maxpost']);
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}
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// Block obvious spammers trying to inject email headers
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if ( preg_match("/\n|\r|\t|%0A|%0D|%08|%09/", hesk_POST('name') . hesk_POST('subject') ) )
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{
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header('HTTP/1.1 403 Forbidden');
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exit();
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}
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hesk_session_start();
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// A security check - not needed here, but uncomment if you require it
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# hesk_token_check();
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// Prevent submitting multiple tickets by reloading submit_ticket.php page
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if (isset($_SESSION['already_submitted']))
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{
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hesk_forceStop();
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}
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// Connect to database
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hesk_dbConnect();
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$hesk_error_buffer = array();
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// Check anti-SPAM question
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if ($hesk_settings['question_use'])
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{
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$question = hesk_input( hesk_POST('question') );
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if ( strlen($question) == 0)
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{
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$hesk_error_buffer['question'] = $hesklang['q_miss'];
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}
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elseif (strtolower($question) != strtolower($hesk_settings['question_ans']))
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{
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$hesk_error_buffer['question'] = $hesklang['q_wrng'];
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}
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else
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{
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$_SESSION['c_question'] = $question;
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}
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}
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// Check anti-SPAM image
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if ($hesk_settings['secimg_use'] && ! isset($_SESSION['img_verified']))
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{
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// Using ReCaptcha?
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if ($hesk_settings['recaptcha_use'])
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{
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require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
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$resp = recaptcha_check_answer($hesk_settings['recaptcha_private_key'],
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$_SERVER['REMOTE_ADDR'],
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hesk_POST('recaptcha_challenge_field', ''),
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hesk_POST('recaptcha_response_field', '')
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);
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if ($resp->is_valid)
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{
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$_SESSION['img_verified']=true;
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}
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else
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{
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$hesk_error_buffer['mysecnum']=$hesklang['recaptcha_error'];
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}
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}
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// Using PHP generated image
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else
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{
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$mysecnum = intval( hesk_POST('mysecnum', 0) );
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if ( empty($mysecnum) )
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{
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$hesk_error_buffer['mysecnum']=$hesklang['sec_miss'];
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}
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else
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{
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require(HESK_PATH . 'inc/secimg.inc.php');
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$sc = new PJ_SecurityImage($hesk_settings['secimg_sum']);
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if ( isset($_SESSION['checksum']) && $sc->checkCode($mysecnum, $_SESSION['checksum']) )
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{
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$_SESSION['img_verified']=true;
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}
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else
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{
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$hesk_error_buffer['mysecnum']=$hesklang['sec_wrng'];
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}
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}
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}
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}
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$tmpvar['name'] = hesk_input( hesk_POST('name') ) or $hesk_error_buffer['name']=$hesklang['enter_your_name'];
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$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
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if ($hesk_settings['confirm_email'])
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{
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$tmpvar['email2'] = hesk_input( hesk_POST('email2') ) or $hesk_error_buffer['email2']=$hesklang['confemail2'];
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if (strlen($tmpvar['email2']) && ( strtolower($tmpvar['email']) != strtolower($tmpvar['email2']) ))
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{
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$tmpvar['email2'] = '';
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$_POST['email2'] = '';
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$_SESSION['c_email2'] = '';
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$_SESSION['isnotice'][] = 'email';
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$hesk_error_buffer['email2']=$hesklang['confemaile'];
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}
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else
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{
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$_SESSION['c_email2'] = $_POST['email2'];
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}
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}
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$tmpvar['category'] = intval( hesk_POST('category') ) or $hesk_error_buffer['category']=$hesklang['sel_app_cat'];
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$tmpvar['priority'] = $hesk_settings['cust_urgency'] ? intval( hesk_POST('priority') ) : 3;
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// Is priority a valid choice?
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if ($tmpvar['priority'] < 1 || $tmpvar['priority'] > 3)
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{
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$hesk_error_buffer['priority'] = $hesklang['sel_app_priority'];
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}
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$tmpvar['subject'] = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer['subject']=$hesklang['enter_ticket_subject'];
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$tmpvar['message'] = hesk_input( hesk_POST('message') ) or $hesk_error_buffer['message']=$hesklang['enter_message'];
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// Is category a valid choice?
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if ($tmpvar['category'])
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{
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hesk_verifyCategory();
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// Is auto-assign of tickets disabled in this category?
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if ( empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign']) )
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{
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$hesk_settings['autoassign'] = false;
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}
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}
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// Custom fields
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'])
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{
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if ($v['type'] == 'checkbox')
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{
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$tmpvar[$k]='';
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if (isset($_POST[$k]))
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{
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if (is_array($_POST[$k]))
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{
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foreach ($_POST[$k] as $myCB)
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{
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$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';;
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}
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$tmpvar[$k]=substr($tmpvar[$k],0,-6);
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}
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}
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else
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{
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if ($v['req'])
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{
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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}
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$_POST[$k] = '';
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}
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}
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elseif ($v['req'])
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{
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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
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if (!strlen($tmpvar[$k]))
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{
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$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
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}
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}
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else
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{
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$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
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}
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$_SESSION["c_$k"]=hesk_POST($k);
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}
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else
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{
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$tmpvar[$k] = '';
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}
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}
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// Check maximum open tickets limit
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$below_limit = true;
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if ($hesk_settings['max_open'] && ! isset($hesk_error_buffer['email']) )
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{
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$res = hesk_dbQuery("SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` IN ('0', '1', '2', '4', '5') AND " . hesk_dbFormatEmail($tmpvar['email']));
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$num = hesk_dbResult($res);
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if ($num >= $hesk_settings['max_open'])
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{
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$hesk_error_buffer = array( 'max_open' => sprintf($hesklang['maxopen'], $num, $hesk_settings['max_open']) );
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$below_limit = false;
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}
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}
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// If we reached max tickets let's save some resources
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if ($below_limit)
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{
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// Generate tracking ID
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$tmpvar['trackid'] = hesk_createID();
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// Attachments
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if ($hesk_settings['attachments']['use'])
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{
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require_once(HESK_PATH . 'inc/attachments.inc.php');
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$attachments = array();
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$trackingID = $tmpvar['trackid'];
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for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++)
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{
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$att = hesk_uploadFile($i);
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if ($att !== false && ! empty($att) )
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{
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$attachments[$i] = $att;
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}
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}
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}
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$tmpvar['attachments'] = '';
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}
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// If we have any errors lets store info in session to avoid re-typing everything
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if (count($hesk_error_buffer))
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{
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$_SESSION['iserror'] = array_keys($hesk_error_buffer);
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$_SESSION['c_name'] = hesk_POST('name');
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$_SESSION['c_email'] = hesk_POST('email');
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$_SESSION['c_category'] = hesk_POST('category');
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$_SESSION['c_priority'] = hesk_POST('priority');
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$_SESSION['c_subject'] = hesk_POST('subject');
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$_SESSION['c_message'] = hesk_POST('message');
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$tmp = '';
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foreach ($hesk_error_buffer as $error)
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{
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$tmp .= "<li>$error</li>\n";
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}
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// Remove any successfully uploaded attachments
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if ($below_limit && $hesk_settings['attachments']['use'])
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{
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hesk_removeAttachments($attachments);
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}
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$hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $tmp . '</ul>';
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hesk_process_messages($hesk_error_buffer, 'index.php?a=add');
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}
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$tmpvar['message']=hesk_makeURL($tmpvar['message']);
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$tmpvar['message']=nl2br($tmpvar['message']);
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// All good now, continue with ticket creation
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$tmpvar['owner'] = 0;
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$tmpvar['history'] = sprintf($hesklang['thist15'], hesk_date(), $tmpvar['name']);
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// Auto assign tickets if aplicable
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$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
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if ($autoassign_owner)
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{
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$tmpvar['owner'] = $autoassign_owner['id'];
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$tmpvar['history'] .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'].' ('.$autoassign_owner['user'].')');
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}
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// Insert attachments
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if ($hesk_settings['attachments']['use'] && ! empty($attachments) )
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{
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foreach ($attachments as $myatt)
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{
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hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($tmpvar['trackid'])."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
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$tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
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}
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}
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// Insert ticket to database
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$ticket = hesk_newTicket($tmpvar);
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// Notify the customer
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hesk_notifyCustomer();
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// Need to notify staff?
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// --> From autoassign?
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if ($tmpvar['owner'] && $autoassign_owner['notify_assigned'])
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{
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hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
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}
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// --> No autoassign, find and notify appropriate staff
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elseif ( ! $tmpvar['owner'] )
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{
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hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ");
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}
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// Next ticket show suggested articles again
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$_SESSION['ARTICLES_SUGGESTED']=false;
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$_SESSION['already_submitted']=1;
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// Need email to view ticket? If yes, remember it by default
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if ($hesk_settings['email_view_ticket'])
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{
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setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
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}
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// Unset temporary variables
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unset($tmpvar);
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hesk_cleanSessionVars('tmpvar');
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hesk_cleanSessionVars('c_category');
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hesk_cleanSessionVars('c_priority');
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hesk_cleanSessionVars('c_subject');
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hesk_cleanSessionVars('c_message');
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hesk_cleanSessionVars('c_question');
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hesk_cleanSessionVars('img_verified');
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// Print header
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require_once(HESK_PATH . 'inc/header.inc.php');
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?>
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<ol class="breadcrumb">
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<li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
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<li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
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<li class="active"><?php echo $hesklang['tid_sent']; ?></li>
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</ol>
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<div style="width: 80%; margin-left: auto; margin-right: auto;">
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<?php
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// Show success message with link to ticket
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hesk_show_success(
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$hesklang['ticket_submitted'] . '<br /><br />' .
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$hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br />
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<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '">' . $hesklang['view_your_ticket'] . '</a>'
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);
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// Any other messages to display?
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hesk_handle_messages();
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?>
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</div>
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<?php
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require_once(HESK_PATH . 'inc/footer.inc.php');
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exit();
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function hesk_forceStop()
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{
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global $hesklang;
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?>
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<html>
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<head>
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<meta http-equiv="Refresh" content="0; url=index.php?a=add" />
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</head>
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<body>
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<p><a href="index.php?a=add"><?php echo $hesklang['c2c']; ?></a>.</p>
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</body>
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</html>
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<?php
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exit();
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} // END hesk_forceStop()
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?>
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