Bootswatch, Summernote, and Captcheck mods for Mods for HESK (mods-for-hesk.com). In use at support.netsyms.com.
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.3 from 16th March 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2014 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
/* List of staff */
if (!isset($admins))
{
$admins = array();
$res2 = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
while ($row=hesk_dbFetchAssoc($res2))
{
$admins[$row['id']]=$row['name'];
}
}
/* List of categories */
$hesk_settings['categories'] = array();
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
while ($row=hesk_dbFetchAssoc($res2))
{
$hesk_settings['categories'][$row['id']] = $row['name'];
}
/* Current MySQL time */
$mysql_time = hesk_dbTime();
/* Get number of tickets and page number */
$result = hesk_dbQuery($sql_count);
$total = hesk_dbResult($result);
if ($total > 0)
{
/* This query string will be used to browse pages */
if ($href == 'show_tickets.php')
{
#$query = 'status='.$status;
$query = '';
$query .= 's' . implode('=1&amp;s',array_keys($status)) . '=1';
$query .= '&amp;p' . implode('=1&amp;p',array_keys($priority)) . '=1';
$query .= '&amp;category='.$category;
$query .= '&amp;sort='.$sort;
$query .= '&amp;asc='.$asc;
$query .= '&amp;limit='.$maxresults;
$query .= '&amp;archive='.$archive[1];
$query .= '&amp;s_my='.$s_my[1];
$query .= '&amp;s_ot='.$s_ot[1];
$query .= '&amp;s_un='.$s_un[1];
$query .= '&amp;cot='.$cot;
$query .= '&amp;g='.$group;
$query .= '&amp;page=';
}
else
{
$query = 'q='.$q;
$query .= '&amp;what='.$what;
$query .= '&amp;category='.$category;
$query .= '&amp;dt='.urlencode($date_input);
$query .= '&amp;sort='.$sort;
$query .= '&amp;asc='.$asc;
$query .= '&amp;limit='.$maxresults;
$query .= '&amp;archive='.$archive[2];
$query .= '&amp;s_my='.$s_my[2];
$query .= '&amp;s_ot='.$s_ot[2];
$query .= '&amp;s_un='.$s_un[2];
$query .= '&amp;page=';
}
$pages = ceil($total/$maxresults) or $pages = 1;
if ($page > $pages)
{
$page = $pages;
}
$limit_down = ($page * $maxresults) - $maxresults;
$prev_page = ($page - 1 <= 0) ? 0 : $page - 1;
$next_page = ($page + 1 > $pages) ? 0 : $page + 1;
if ($pages > 1)
{
echo '
<div>
<div align="center" style="float: left">
'.sprintf($hesklang['tickets_on_pages'],$total,$pages).' '.$hesklang['jump_page'].' <select name="myHpage" id="myHpage">
</div>
<div align="right" style="float: right">
<a href="new_ticket.php">'.$hesklang['nti'].'</a>
</div>
</div>';
for ($i=1;$i<=$pages;$i++)
{
$tmp = ($page == $i) ? ' selected="selected"' : '';
echo '<option value="'.$i.'"'.$tmp.'>'.$i.'</option>';
}
echo'</select> <input type="button" value="'.$hesklang['go'].'" onclick="javascript:window.location=\''.$href.'?'.$query.'\'+document.getElementById(\'myHpage\').value" class="btn btn-default btn-xs" /><br />';
/* List pages */
if ($pages > 7)
{
if ($page > 2)
{
echo '<a href="'.$href.'?'.$query.'1"><b>&laquo;</b></a> &nbsp; ';
}
if ($prev_page)
{
echo '<a href="'.$href.'?'.$query.$prev_page.'"><b>&lsaquo;</b></a> &nbsp; ';
}
}
for ($i=1; $i<=$pages; $i++)
{
if ($i <= ($page+5) && $i >= ($page-5))
{
if ($i == $page)
{
echo ' <b>'.$i.'</b> ';
}
else
{
echo ' <a href="'.$href.'?'.$query.$i.'">'.$i.'</a> ';
}
}
}
if ($pages > 7)
{
if ($next_page)
{
echo ' &nbsp; <a href="'.$href.'?'.$query.$next_page.'"><b>&rsaquo;</b></a> ';
}
if ($page < ($pages - 1))
{
echo ' &nbsp; <a href="'.$href.'?'.$query.$pages.'"><b>&raquo;</b></a>';
}
}
echo '</p>';
} // end PAGES > 1
else
{
echo '
<div>
<div align="center" style="float: left">
'.sprintf($hesklang['tickets_on_pages'],$total,$pages).'
</div>
<div align="right" style="float: right">
<a href="new_ticket.php">'.$hesklang['nti'].'</a>
</div>
</div>';
}
/* We have the full SQL query now, get tickets */
$sql .= " LIMIT ".hesk_dbEscape($limit_down)." , ".hesk_dbEscape($maxresults)." ";
$result = hesk_dbQuery($sql);
/* Uncomment for debugging */
# echo "SQL: $sql\n<br>";
/* This query string will be used to order and reverse display */
if ($href == 'show_tickets.php')
{
#$query = 'status='.$status;
$query = '';
$query .= 's' . implode('=1&amp;s',array_keys($status)) . '=1';
$query .= '&amp;p' . implode('=1&amp;p',array_keys($priority)) . '=1';
$query .= '&amp;category='.$category;
#$query .= '&amp;asc='.(isset($is_default) ? 1 : $asc_rev);
$query .= '&amp;limit='.$maxresults;
$query .= '&amp;archive='.$archive[1];
$query .= '&amp;s_my='.$s_my[1];
$query .= '&amp;s_ot='.$s_ot[1];
$query .= '&amp;s_un='.$s_un[1];
$query .= '&amp;page=1';
#$query .= '&amp;sort=';
$query .= '&amp;cot='.$cot;
$query .= '&amp;g='.$group;
}
else
{
$query = 'q='.$q;
$query .= '&amp;what='.$what;
$query .= '&amp;category='.$category;
$query .= '&amp;dt='.urlencode($date_input);
#$query .= '&amp;asc='.$asc;
$query .= '&amp;limit='.$maxresults;
$query .= '&amp;archive='.$archive[2];
$query .= '&amp;s_my='.$s_my[2];
$query .= '&amp;s_ot='.$s_ot[2];
$query .= '&amp;s_un='.$s_un[2];
$query .= '&amp;page=1';
#$query .= '&amp;sort=';
}
$query .= '&amp;asc=';
/* Print the table with tickets */
$random=rand(10000,99999);
?>
<form role="form" class="form-inline" name="form1" action="delete_tickets.php" method="post" onsubmit="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['confirm_execute']); ?>')">
<?php
if (empty($group))
{
hesk_print_list_head();
}
$i = 0;
$checkall = '<input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll()" />';
$group_tmp = '';
$is_table = 0;
$space = 0;
while ($ticket=hesk_dbFetchAssoc($result))
{
if ($group)
{
require(HESK_PATH . 'inc/print_group.inc.php');
} // END if $group
$color = '';
$owner = '';
$first_line = '(' . $hesklang['unas'] . ')'." \n\n";
if ($ticket['owner'] == $_SESSION['id'])
{
$owner = '<span class="assignedyou" title="'.$hesklang['tasy2'].'"><span class="glyphicon glyphicon-user"></span></span> ';
$first_line = $hesklang['tasy2'] . " \n\n";
}
elseif ($ticket['owner'])
{
if (!isset($admins[$ticket['owner']]))
{
$admins[$ticket['owner']] = $hesklang['e_udel'];
}
$owner = '<span class="assignedother" title="'.$hesklang['taso3'] . ' ' . $admins[$ticket['owner']] .'"><span class="glyphicon glyphicon-user"></span></span> ';
$first_line = $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . " \n\n";
}
$tagged = '';
if ($ticket['archive'])
{
$tagged = '<i class="fa fa-tag"></i> ';
}
switch ($ticket['status'])
{
case 0:
$ticket['status']='<span class="open">'.$hesklang['open'].'</span>';
break;
case 1:
$ticket['status']='<span class="waitingreply">'.$hesklang['wait_reply'].'</span>';
break;
case 2:
$ticket['status']='<span class="replied">'.$hesklang['replied'].'</span>';
break;
case 4:
$ticket['status']='<span class="inprogress">'.$hesklang['in_progress'].'</span>';
break;
case 5:
$ticket['status']='<span class="onhold">'.$hesklang['on_hold'].'</span>';
break;
default:
$ticket['status']='<span class="resolved">'.$hesklang['closed'].'</span>';
}
switch ($ticket['priority'])
{
case 0:
$ticket['priority']='<span style="color: red; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['critical'].'"></span>';
$color = 'danger';
break;
case 1:
$ticket['priority']='<span style="color: orange; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['high'].'"></span>';
$color = 'warning';
break;
case 2:
$ticket['priority']='<span style="color: green; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['medium '].'"></span>';
break;
default:
$ticket['priority']='<span style="color: blue; font-size:1.3em" class="glyphicon glyphicon-flag" data-toggle="tooltip" data-placement="top" title="'.$hesklang['low'].'"></span>';
}
$ticket['lastchange']=hesk_time_since(strtotime($ticket['lastchange']));
if ($ticket['lastreplier'])
{
$ticket['repliername'] = isset($admins[$ticket['replierid']]) ? $admins[$ticket['replierid']] : $hesklang['staff'];
}
else
{
$ticket['repliername'] = $ticket['name'];
}
$ticket['archive'] = !($ticket['archive']) ? $hesklang['no'] : $hesklang['yes'];
$ticket['message'] = $first_line . substr(strip_tags($ticket['message']),0,200).'...';
echo <<<EOC
<tr class="$color" title="$ticket[message]">
<td><input type="checkbox" name="id[]" value="$ticket[id]" />&nbsp;</td>
<td><a href="admin_ticket.php?track=$ticket[trackid]&amp;Refresh=$random">$ticket[trackid]</a></td>
<td>$ticket[lastchange]</td>
<td>$ticket[name]</td>
<td>$tagged$owner<a href="admin_ticket.php?track=$ticket[trackid]&amp;Refresh=$random">$ticket[subject]</a></td>
<td>$ticket[status]&nbsp;</td>
<td>$ticket[repliername]</td>
<td>$ticket[priority]&nbsp;</td>
</tr>
EOC;
} // End while
?>
</table>
</div>
&nbsp;<br />
<table border="0" width="100%">
<tr>
<td width="50%" style="text-align:left;vertical-align:top">
<?php
if (hesk_checkPermission('can_add_archive',0))
{
?>
<i class="fa fa-tag"></i> <?php echo $hesklang['archived2']; ?>&nbsp;&nbsp;
<?php
}
?>
<span class="assignedyou"><span class="glyphicon glyphicon-user"></span></span> <?php echo $hesklang['tasy2']; ?>&nbsp;&nbsp;
<?php
if (hesk_checkPermission('can_view_ass_others',0))
{
?>
<span class="assignedother"><span class="glyphicon glyphicon-user"></span></span> <?php echo $hesklang['taso2']; ?>
<?php
}
?>
&nbsp;
</td>
<td width="50%" style="text-align:right;vertical-align:top">
<select class="form-control" name="a">
<option value="close" selected="selected"><?php echo $hesklang['close_selected']; ?></option>
<?php
if ( hesk_checkPermission('can_add_archive', 0) )
{
?>
<option value="tag"><?php echo $hesklang['add_archive_quick']; ?></option>
<option value="untag"><?php echo $hesklang['remove_archive_quick']; ?></option>
<?php
}
if ( ! defined('HESK_DEMO') )
{
if ( hesk_checkPermission('can_merge_tickets', 0) )
{
?>
<option value="merge"><?php echo $hesklang['mer_selected']; ?></option>
<?php
}
if ( hesk_checkPermission('can_del_tickets', 0) )
{
?>
<option value="delete"><?php echo $hesklang['del_selected']; ?></option>
<?php
}
} // End demo
?>
</select>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input class="btn btn-default" type="submit" value="<?php echo $hesklang['execute']; ?>" />
</td>
</tr>
</table>
</form>
<?php
} // END ticket list if total > 0
else
{
echo '<div class="row"><div class="col-sm-12">';
if (isset($is_search) || $href == 'find_tickets.php')
{
hesk_show_notice($hesklang['no_tickets_crit'].'<span style="float: right"><a href="new_ticket.php">'.$hesklang['nti'].'</a></span>');
}
else
{
hesk_show_notice($hesklang['no_tickets_open'].'<span style="float: right"><a href="new_ticket.php">'.$hesklang['nti'].'</a></span>');
}
echo '</div></div>';
}
function hesk_print_list_head()
{
global $href, $query, $sort_possible, $hesklang;
?>
<div align="center">
<table class="table table-hover">
<thead>
<tr>
<th><input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll(this)" /></th>
<th><a href="<?php echo $href . '?' . $query . $sort_possible['trackid'] . '&amp;sort='; ?>trackid"><?php echo $hesklang['trackID']; ?></a></th>
<th><a href="<?php echo $href . '?' . $query . $sort_possible['lastchange'] . '&amp;sort='; ?>lastchange"><?php echo $hesklang['last_update']; ?></a></th>
<th><a href="<?php echo $href . '?' . $query . $sort_possible['name'] . '&amp;sort='; ?>name"><?php echo $hesklang['name']; ?></a></th>
<th><a href="<?php echo $href . '?' . $query . $sort_possible['subject'] . '&amp;sort='; ?>subject"><?php echo $hesklang['subject']; ?></a></th>
<th><a href="<?php echo $href . '?' . $query . $sort_possible['status'] . '&amp;sort='; ?>status"><?php echo $hesklang['status']; ?></a></th>
<th><a href="<?php echo $href . '?' . $query . $sort_possible['lastreplier'] . '&amp;sort='; ?>lastreplier"><?php echo $hesklang['last_replier']; ?></a></th>
<th><a href="<?php echo $href . '?' . $query . $sort_possible['priority'] . '&amp;sort='; ?>priority"><i class="fa fa-sort-<?php echo (($sort_possible['priority']) ? 'asc' : 'desc'); ?>"></i></a></th>
</tr>
</thead>
<?php
} // END hesk_print_list_head()
function hesk_time_since($original)
{
global $hesk_settings, $hesklang, $mysql_time;
/* array of time period chunks */
$chunks = array(
array(60 * 60 * 24 * 365 , $hesklang['abbr']['year']),
array(60 * 60 * 24 * 30 , $hesklang['abbr']['month']),
array(60 * 60 * 24 * 7, $hesklang['abbr']['week']),
array(60 * 60 * 24 , $hesklang['abbr']['day']),
array(60 * 60 , $hesklang['abbr']['hour']),
array(60 , $hesklang['abbr']['minute']),
array(1 , $hesklang['abbr']['second']),
);
/* Invalid time */
if ($mysql_time < $original)
{
// DEBUG return "T: $mysql_time (".date('Y-m-d H:i:s',$mysql_time).")<br>O: $original (".date('Y-m-d H:i:s',$original).")";
return "0".$hesklang['abbr']['second'];
}
$since = $mysql_time - $original;
// $j saves performing the count function each time around the loop
for ($i = 0, $j = count($chunks); $i < $j; $i++) {
$seconds = $chunks[$i][0];
$name = $chunks[$i][1];
// finding the biggest chunk (if the chunk fits, break)
if (($count = floor($since / $seconds)) != 0) {
// DEBUG print "<!-- It's $name -->\n";
break;
}
}
$print = "$count{$name}";
if ($i + 1 < $j) {
// now getting the second item
$seconds2 = $chunks[$i + 1][0];
$name2 = $chunks[$i + 1][1];
// add second item if it's greater than 0
if (($count2 = floor(($since - ($seconds * $count)) / $seconds2)) != 0) {
$print .= "$count2{$name2}";
}
}
return $print;
} // END hesk_time_since()