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Mods-for-HESK-Netsyms/admin/manage_statuses.php

438 lines
24 KiB
PHP

<?php
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
hesk_checkPermission('can_man_ticket_statuses');
define('WYSIWYG',1);
// Are we performing an action?
if (isset($_POST['action'])) {
if ($_POST['action'] == 'save') {
save();
}
}
/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
<div class="row" style="padding: 20px">
<ul class="nav nav-tabs" role="tablist">
<?php
// Show a link to banned_emails.php if user has permission
if ( hesk_checkPermission('can_ban_emails',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['banemail'] . '" href="banned_emails.php">'.$hesklang['banemail'].'</a>
</li>
';
}
if ( hesk_checkPermission('can_ban_ips',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['banip'] . '" href="banned_ips.php">'.$hesklang['banip'].'</a>
</li>';
}
// Show a link to status_message.php if user has permission to do so
if ( hesk_checkPermission('can_service_msg',0) )
{
echo '
<li role="presentation">
<a title="' . $hesklang['sm_title'] . '" href="service_messages.php">' . $hesklang['sm_title'] . '</a>
</li>';
}
if ( hesk_checkPermission('can_man_email_tpl',0) )
{
echo '
<li role="presentation">
<a title="'.$hesklang['email_templates'].'" href="manage_email_templates.php">'.$hesklang['email_templates'].'</a>
</li>
';
}
?>
<li role="presentation" class="active">
<a href="#"><?php echo $hesklang['statuses']; ?> <i class="fa fa-question-circle settingsquestionmark" data-toggle="popover" title="<?php echo $hesklang['statuses']; ?>" data-content="<?php echo $hesklang['statuses_intro']; ?>"></i></a>
</li>
</ul>
<div class="tab-content summaryList tabPadding">
<div class="row">
<div class="col-md-12">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
//-- We need to get all of the statuses and dump the information to the page.
$numOfStatusesRS = hesk_dbQuery('SELECT 1 FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`');
$numberOfStatuses = hesk_dbNumRows($numOfStatusesRS);
$statusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses`';
$closedStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 1';
$openStatusesSql = 'SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `IsClosed` = 0';
$statusesRS = hesk_dbQuery($statusesSql);
?>
<form class="form-horizontal" method="post" action="manage_statuses.php" role="form">
<div class="panel panel-default">
<div class="panel-heading">
<h4>
<?php echo $hesklang['statuses']; ?>
<span class="nu-floatRight" style="margin-top: -7px">
<button class="btn btn-success" data-toggle="modal" data-target="#modal-status-new">
<i class="fa fa-plus-circle"></i>
<?php
echo $hesklang['new_status'];
?>
</button>
</span>
</h4>
</div>
<table class="table table-hover">
<thead>
<tr>
<th><?php echo $hesklang['name']; ?></th>
<th><?php echo $hesklang['closable_question']; ?></th>
<th><?php echo $hesklang['closedQuestionMark']; ?></th>
<th><?php echo $hesklang['actions']; ?></th>
</tr>
</thead>
<tbody>
<?php
$j = 1;
while ($row = hesk_dbFetchAssoc($statusesRS)):
?>
<tr id="s<?php echo $row['ID']; ?>_row">
<td style="color: <?php echo $row['TextColor']; ?>; font-weight: bold">
<?php echo $hesklang[$row['Key']]; ?>
</td>
<td>
<?php
if ($row['Closable'] == 'yes') {
echo $hesklang['yes_title_case'];
} elseif ($row['Closable'] == 'conly') {
echo $hesklang['customers_only'];
} elseif ($row['Closable'] == 'sonly') {
echo $hesklang['staff_only'];
} elseif ($row['Closable'] == 'no') {
echo $hesklang['no_title_case'];
}
?>
</td>
<td>
<?php
if ($row['IsClosed']) {
echo $hesklang['yes_title_case'];
}
?>
</td>
<td>
<!-- TODO Linkify These -->
<a href="#">
<i class="fa fa-pencil icon-link" style="color: orange"
data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i></a>
<?php echoArrows($j, $numberOfStatuses); ?>
<a href="#">
<i class="fa fa-times icon-link" style="color: red"
data-toggle="tooltip" title="<?php echo $hesklang['delete']; ?>"></i></a>
</td>
</tr>
<?php $j++; endwhile; ?>
</tbody>
</table>
</div>
<div class="panel panel-default">
<div class="panel-heading">
<h4><?php echo $hesklang['defaultStatusForAction']; ?></h4>
</div>
<div class="panel-body">
<div class="form-group">
<label for="newTicket" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isNewTicketMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="newTicket" class="form-control" id="newTicket">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="closedByClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isClosedByClientMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="closedByClient" class="form-control" id="closedByClient">
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsClosedByClient'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="replyFromClient" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isRepliedByClientMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="replyFromClient" class="form-control" id="replyFromClient">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="staffClosedOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffClosedOptionMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="staffClosedOption" class="form-control" id="staffClosedOption">
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsStaffClosedOption'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="staffReopenedStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isStaffReopenedStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="staffReopenedStatus" class="form-control" id="staffReopenedStatus">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsStaffReopenedStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="defaultStaffReplyStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['isDefaultStaffReplyStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="defaultStaffReplyStatus" class="form-control" id="defaultStaffReplyStatus">
<?php
$statusesRS = hesk_dbQuery($openStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsDefaultStaffReplyStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="lockedTicketStatus" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['lockedTicketStatusMsg']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="lockedTicketStatus" class="form-control" id="lockedTicketStatus">
<?php
$statusesRS = hesk_dbQuery($statusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['LockedTicketStatus'] == 1) ? 'selected="selected"' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
<div class="form-group">
<label for="autocloseTicketOption" class="col-sm-6 col-xs-12 control-label"><?php echo $hesklang['autoclose_ticket_status']; ?></label>
<div class="col-sm-6 col-xs-12">
<select name="autocloseTicketOption" class="form-control" id="autocloseTicketOption">
<?php
$statusesRS = hesk_dbQuery($closedStatusesSql);
while ($row = $statusesRS->fetch_assoc())
{
$selectedEcho = ($row['IsAutocloseOption'] == 1) ? 'selected' : '';
echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['Key']].'</option>';
}
?>
</select>
</div>
</div>
</div>
</div>
<div class="col-sm-6 col-sm-offset-6">
<input type="hidden" name="action" value="save">
<input type="submit" class="btn btn-default" value="<?php echo $hesklang['save_changes']; ?>">
</div>
</form>
</div>
</div>
</div>
</div>
<?php
buildCreateModal();
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
function echoArrows($index, $numberOfStatuses) {
global $hesklang;
if ($index !== 1) {
// Display move up
echo '<a href="#"><i class="fa fa-arrow-up icon-link" style="color: green" data-toggle="tooltip" title="'.htmlspecialchars($hesklang['move_up']).'"></i></a> ';
} else {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;"> ';
}
if ($index !== $numberOfStatuses) {
// Display move down
echo '<a href="#"><i class="fa fa-arrow-down icon-link" style="color: green" data-toggle="tooltip" title="'.htmlspecialchars($hesklang['move_dn']).'"></i></a>';
} else {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;">';
}
}
function buildCreateModal() {
global $hesklang, $hesk_settings;
$languages = array();
foreach ($hesk_settings['languages'] as $key => $value) {
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
}
?>
<div class="modal fade" id="modal-status-new" tabindex="-1" role="dialog" aria-labelledby="myLargeModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<form action="#" role="form" method="post" class="form-horizontal">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title"><?php echo $hesklang['create_new_status_title']; ?></h4>
</div>
<div class="modal-body">
<div class="row">
<div class="col-md-6">
<h4><?php echo $hesklang['status_name_title']; ?></h4>
<div class="footerWithBorder blankSpace"></div>
<?php foreach ($languages as $language => $languageCode): ?>
<div class="form-group">
<label class="col-sm-3 control-label" for="status_<?php echo $languageCode; ?>">
<?php echo $language; ?>
</label>
<div class="col-sm-9">
<input type="text" placeholder="<?php echo htmlspecialchars($language); ?>"
class="form-control">
</div>
</div>
<?php endforeach; ?>
</div>
<div class="col-md-6">
<h4><?php echo $hesklang['properties']; ?></h4>
<div class="footerWithBorder blankSpace"></div>
<div class="form-group">
<label for="text-color" class="col-sm-4 control-label"><?php echo $hesklang['textColor']; ?></label>
<div class="col-sm-8">
<input type="text" name="text-color" class="form-control"
placeholder="<?php echo htmlspecialchars($hesklang['textColor']); ?>">
</div>
</div>
<div class="form-group">
<label for="closable" class="col-sm-4 control-label"><?php echo $hesklang['closable']; ?></label>
<div class="col-sm-8">
<select name="closable" class="form-control">
<option value="yes"><?php echo $hesklang['yes_title_case']; ?></option>
<option value="conly"><?php echo $hesklang['customers_only']; ?></option>
<option value="sonly"><?php echo $hesklang['staff_only']; ?></option>
<option value="no"><?php echo $hesklang['no_title_case']; ?></option>
</select>
</div>
</div>
<div class="form-group">
<label for="closed" class="col-sm-4 control-label"><?php echo $hesklang['closed_title']; ?></label>
<div class="col-sm-8">
<select name="closed" class="form-control">
<option value="1"><?php echo $hesklang['yes_title_case']; ?></option>
<option value="0"><?php echo $hesklang['no_title_case']; ?></option>
</select>
</div>
</div>
</div>
</div>
</div>
<div class="modal-footer">
<input type="hidden" name="a" value="create">
<div class="btn-group">
<input type="submit" class="btn btn-success" value="<?php echo $hesklang['save_changes']; ?>">
<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo $hesklang['close_modal_without_saving']; ?></button>
</div>
</div>
</form>
</div>
</div>
</div>
<?php
}
function save() {
global $hesklang, $hesk_settings;
//-- Update default status for actions
$defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
hesk_dbQuery($defaultQuery . "`IsNewTicketStatus` = 0");
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ".intval($_POST['newTicket']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsClosedByClient` = 0");
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ".intval($_POST['closedByClient']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsCustomerReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ".intval($_POST['replyFromClient']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsStaffClosedOption` = 0");
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ".intval($_POST['staffClosedOption']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsStaffReopenedStatus` = 0");
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ".intval($_POST['staffReopenedStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ".intval($_POST['defaultStaffReplyStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`LockedTicketStatus` = 0");
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ".intval($_POST['lockedTicketStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsAutocloseOption` = 0");
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ".intval($_POST['autocloseTicketOption']);
hesk_dbQuery($updateQuery);
hesk_process_messages($hesklang['statuses_saved'],'manage_statuses.php','SUCCESS');
}