Bootswatch, Summernote, and Captcheck mods for Mods for HESK ( In use at
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Mike Koch 1528c1de7e #331 Update headers 7 years ago
admin #331 Update headers 7 years ago
css #208 Add TinyMCE to client side and fix edit post for admin 7 years ago
custom #5 Now custom blocks can be added to the homepage 8 years ago
fonts #42 Started on adding icons to areas of the help desk 8 years ago
img #91 Add jQuery UI 8 years ago
inc #331 Update headers 7 years ago
install #331 Update headers 7 years ago
js Closes #262 Display map div only after getting location 7 years ago
language/en Don't allow status creation in demo mode 7 years ago
.gitignore #275 Add to source control 7 years ago Update 8 years ago
LICENSE #257 Update README and LICENSE 7 years ago Update 7 years ago
change_status.php #331 Update headers 7 years ago
download_attachment.php #331 Update headers 7 years ago
hesk_javascript.js #331 Update headers 7 years ago
hesk_style.css #136 Update javascript / CSS 8 years ago
hesk_style_RTL.css #136 Update javascript / CSS 8 years ago
index.php #331 Update headers 7 years ago
knowledgebase.php #331 Update headers 7 years ago #320 Add setting 7 years ago
print.php #331 Update headers 7 years ago
reply_ticket.php #331 Update headers 7 years ago
submit_ticket.php #331 Update headers 7 years ago
suggest_articles.php #331 Update headers 7 years ago
suggest_email.php #331 Update headers 7 years ago
ticket.php #331 Update headers 7 years ago
verifyemail.php Fix some missing htmLawed references 7 years ago

Mods for HESK Current Release Project Status

License Join the chat at

Mods for HESK is a set of modifications for HESK v2.6.4, a free and popular helpdesk solution.


  • A new, responsive user interface
  • Ability to create custom ticket statuses
  • Right-to-left text direction
  • Designate parent/child relationships for tickets
  • Ticket dashboard automatic refresh
  • HTML-formatted e-mails
  • Mailgun API support
  • Customer email verifications
  • Custom fields in multiple languages
  • Create new ticket based on previous ticket
  • Admins can restrict users from modifying notification settings
  • Email template editor
  • Ticket attachments directly in emails
  • Recent tickets for contact when viewing another ticket
  • Restrict statuses from being closable
  • Custom service message icons
  • Permission templates
  • Request users location in tickets
  • Category managers
  • Show number of merged tickets in ticket search view
  • Enable / disable staff members
  • More-restricted settings page access


You can download Mods for HESK via two ways:

  • Stable Releases: Commits that have a release tag associated with a commit are considered releases. You can click on "releases" on the top of the repo, and then click the green button to download.
  • Bleeding-edge Releases: You can also download the latest, bleeding-edge version of Mods for HESK by simply clicking "download as zip" to the right of the repository. This will download an exact copy of this branch in its current state, which may be contain bugs/other issues. This is not recommended for a production use.


Visit for installation instructions.

Languages / Support

Please visit for translation instructions and support.
Mods for HESK translations are available at

Browser Compatibility

This list may be incomplete. Please leave a note on the PHP Junkyard forums for additional browser compatibility information.

  • Google Chrome 33+: Compatible
  • Mozilla Firefox 28+: Compatible
  • Internet Explorer 6/7: NOT Compatible
  • Internet Explorer 8: PARTIAL Compatibility
  • Internet Explorer 9+: Compatible

There are no intentions of making Mods for HESK compatible with Internet Explorer 6 or 7, or any browser that is 2 or more major revisions older than its latest version.


Mods for HESK will be maintained under the Semantic Versioning guidelines as much as possible. Releases will be numbered with the following format:


And constructed with the following guidelines:

  • Updates to ensure compatibility with new minor/major versions of HESK bumps the major
  • New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch

For more information on SemVer, please visit


  • Mike Koch - Creator of Mods for HESK
  • Klemen Stirn - Creator of HESK