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Mike Koch 00bdb9b6e6 Now new tickets and client replies can have statuses set 10 years ago
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knowledgebase.php Initial Hesk UI Commit 10 years ago
nuHesk_settings.inc.php Renamed settings and language file keys 10 years ago
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README.md

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NuHesk v1.2.0

This branch contains all files modified from the base version of HESK to become NuHesk, a set of modifications for HESK v2.x

Features

Currently, the two major features of NuHesk are:

  • A new, responsive user interface
  • Ability to create custom ticket statuses

Download

You can download this tweak via two ways:

  1. Stable Releases: Releases that have a release tag associated with a commit are considered releases. You can click on "releases" on the top of the repo, and then click "zip" or "tar.gz" to download the repo at that stage.
  2. Bleeding-edge Releases: You can also download the latest, bleeding-edge version of NuHesk by simply clicking "download as zip" to the right of the repository. This will download an exact copy of this branch in its current state, which may be contain bugs/other issues. This is not recommended for a production use.

Installation

  1. Download HESK from http://www.hesk.com/download.php.
  2. Extract the contents of HESK to a directory of your choice.
  3. Download NuHesk from one of the two methods described above.
  4. Copy and paste the contents of the zip/tar.gz bundle and overwrite any files in the original HESK 2.x folder.
  5. Upload the resulting folder to your webserver.
  6. Go to the /install directory in your web browser and click on "Install/Update NuHesk Installation"

Please consult the official HESK Documentation on how to install HESK, as it is the same for both HESK and NuHesk.

Languages

As of current, only English is a supported language, as there have been several language items that have been edited/created. If you want to translate NuHesk to your own language, it is recommended to download the original HESK language file for your language, and then add/edit the lines listed under //Added or modified in HESK UI and //Added or modified in NuHesk X.X.X (where X.X.X is a version number) for your language.

If you create a translation for NuHesk, please submit it via a pull request or via the PHP Junkyards forum, where it will be committed to this branch.

Browser Compability

This list may be incomplete. Please leave a note on the PHP Junkyard forums for additional browser compatibility information.

  • Google Chrome 33+: Compatible
  • Mozilla Firefox 28+: Compatible
  • Internet Explorer 6/7: NOT Compatible
  • Internet Explorer 8: Partial Compatibility
  • Internet Explorer 9: Compatible

There are no intentions of making NuHesk compatible with Internet Explorer 6 or 7, or any browser that is 2 or more major revisions older than its latest version.

Versioning

NuHesk will be maintained under the Semantic Versioning guidelines as much as possible. Releases will be numbered with the following format:

<major>.<minor>.<patch>

And constructed with the following guidelines:

  • Breaking backward compatibility bumps the major (and resets the minor and patch)
  • New additions, including new minor features, without breaking backward compatibility bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch

For more information on SemVer, please visit http://semver.org.

Credits

Mike Koch - Creator of NuHesk

Klemen Stirn - Creator of HESK

lupolo from PHPJunkyard Scripts - diligent bug reporting on the PHPJunkyard Scripts Forum