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- <?php
- /**
- *
- * This file is part of HESK - PHP Help Desk Software.
- *
- * (c) Copyright Klemen Stirn. All rights reserved.
- * https://www.hesk.com
- *
- * For the full copyright and license agreement information visit
- * https://www.hesk.com/eula.php
- *
- */
-
- define('IN_SCRIPT', 1);
- define('HESK_PATH', './');
-
- // Try to detect some simple SPAM bots
- if (!isset($_POST['hx']) || $_POST['hx'] != 3 || !isset($_POST['hy']) || $_POST['hy'] != '' || isset($_POST['phone'])) {
- header('HTTP/1.1 403 Forbidden');
- exit();
- }
-
- // Get all the required files and functions
- require(HESK_PATH . 'hesk_settings.inc.php');
- require(HESK_PATH . 'inc/common.inc.php');
-
- // Are we in maintenance mode?
- hesk_check_maintenance();
-
- // Are we in "Knowledgebase only" mode?
- hesk_check_kb_only();
-
- hesk_load_database_functions();
- require(HESK_PATH . 'inc/email_functions.inc.php');
- require(HESK_PATH . 'inc/posting_functions.inc.php');
- require(HESK_PATH . 'inc/htmLawed.php');
-
- // We only allow POST requests to this file
- if ($_SERVER['REQUEST_METHOD'] != 'POST') {
- header('Location: index.php?a=add');
- exit();
- }
-
- // Check for POST requests larger than what the server can handle
- if (empty($_POST) && !empty($_SERVER['CONTENT_LENGTH'])) {
- hesk_error($hesklang['maxpost']);
- }
-
- // Block obvious spammers trying to inject email headers
- if (preg_match("/\n|\r|\t|%0A|%0D|%08|%09/", hesk_POST('name') . hesk_POST('subject'))) {
- header('HTTP/1.1 403 Forbidden');
- exit();
- }
-
- hesk_session_start();
-
- // A security check - not needed here, but uncomment if you require it
- # hesk_token_check();
-
- // Prevent submitting multiple tickets by reloading submit_ticket.php page
- if (isset($_SESSION['already_submitted'])) {
- hesk_forceStop();
- }
-
- // Connect to database
- hesk_dbConnect();
-
- $hesk_error_buffer = array();
-
- // Check anti-SPAM question
- if ($hesk_settings['question_use']) {
- $question = hesk_input(hesk_POST('question'));
-
- if (strlen($question) == 0) {
- $hesk_error_buffer['question'] = $hesklang['q_miss'];
- } elseif (hesk_mb_strtolower($question) != hesk_mb_strtolower($hesk_settings['question_ans'])) {
- $hesk_error_buffer['question'] = $hesklang['q_wrng'];
- } else {
- $_SESSION['c_question'] = $question;
- }
- }
-
- // Check anti-SPAM image
- if ($hesk_settings['secimg_use'] && !isset($_SESSION['img_verified'])) {
- // Using reCAPTCHA?
- if ($hesk_settings['recaptcha_use']) {
- require(HESK_PATH . 'inc/recaptcha/recaptchalib_v2.php');
-
- $resp = null;
- $reCaptcha = new ReCaptcha($hesk_settings['recaptcha_private_key']);
-
- // Was there a reCAPTCHA response?
- if (isset($_POST["g-recaptcha-response"])) {
- $resp = $reCaptcha->verifyResponse(hesk_getClientIP(), hesk_POST("g-recaptcha-response"));
- }
-
- if ($resp != null && $resp->success) {
- $_SESSION['img_verified'] = true;
- } else {
- $hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
- }
- } // Using Netsyms Captcheck
- elseif ($hesk_settings['recaptcha_use'] == 3) {
- $url = 'https://captcheck.netsyms.com/api.php';
- $data = [
- 'session_id' => $_POST['captcheck_session_code'],
- 'answer_id' => $_POST['captcheck_selected_answer'],
- 'action' => "verify"
- ];
- $options = [
- 'http' => [
- 'header' => "Content-type: application/x-www-form-urlencoded\r\n",
- 'method' => 'POST',
- 'content' => http_build_query($data)
- ]
- ];
- $context = stream_context_create($options);
- $result = file_get_contents($url, false, $context);
- $resp = json_decode($result, TRUE);
- if ($resp['result'] === true) {
- $_SESSION['img_verified'] = true;
- } else {
- $hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
- }
- } // Using PHP generated image
- else {
- $mysecnum = intval(hesk_POST('mysecnum', 0));
-
- if (empty($mysecnum)) {
- $hesk_error_buffer['mysecnum'] = $hesklang['sec_miss'];
- } else {
- require(HESK_PATH . 'inc/secimg.inc.php');
- $sc = new PJ_SecurityImage($hesk_settings['secimg_sum']);
- if (isset($_SESSION['checksum']) && $sc->checkCode($mysecnum, $_SESSION['checksum'])) {
- $_SESSION['img_verified'] = true;
- } else {
- $hesk_error_buffer['mysecnum'] = $hesklang['sec_wrng'];
- }
- }
- }
- }
-
- $tmpvar['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer['name'] = $hesklang['enter_your_name'];
-
- $email_available = true;
-
- if ($hesk_settings['require_email']) {
- $tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
- } else {
- $tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0);
-
- // Not required, but must be valid if it is entered
- if ($tmpvar['email'] == '') {
- $email_available = false;
-
- if (strlen(hesk_POST('email'))) {
- $hesk_error_buffer['email'] = $hesklang['not_valid_email'];
- }
-
- // No need to confirm the email
- $hesk_settings['confirm_email'] = 0;
- $_POST['email2'] = '';
- $_SESSION['c_email'] = '';
- $_SESSION['c_email2'] = '';
- }
- }
-
- if ($hesk_settings['confirm_email']) {
- $tmpvar['email2'] = hesk_validateEmail(hesk_POST('email2'), 'ERR', 0) or $hesk_error_buffer['email2'] = $hesklang['confemail2'];
-
- // Anything entered as email confirmation?
- if ($tmpvar['email2'] != '') {
- // Do we have multiple emails?
- if ($hesk_settings['multi_eml']) {
- $tmpvar['email'] = str_replace(';', ',', $tmpvar['email']);
- $tmpvar['email2'] = str_replace(';', ',', $tmpvar['email2']);
-
- if (count(array_diff(explode(',', strtolower($tmpvar['email'])), explode(',', strtolower($tmpvar['email2'])))) == 0) {
- $_SESSION['c_email2'] = hesk_POST('email2');
- }
- } // Single email address match
- elseif (!$hesk_settings['multi_eml'] && strtolower($tmpvar['email']) == strtolower($tmpvar['email2'])) {
- $_SESSION['c_email2'] = hesk_POST('email2');
- } else {
- // Invalid match
- $tmpvar['email2'] = '';
- $_POST['email2'] = '';
- $_SESSION['c_email2'] = '';
- $_SESSION['isnotice'][] = 'email';
- $hesk_error_buffer['email2'] = $hesklang['confemaile'];
- }
- } else {
- $_SESSION['c_email2'] = hesk_POST('email2');
- }
- }
-
- $tmpvar['category'] = intval(hesk_POST('category')) or $hesk_error_buffer['category'] = $hesklang['sel_app_cat'];
-
- // Do we allow customer to select priority?
- if ($hesk_settings['cust_urgency']) {
- $tmpvar['priority'] = intval(hesk_POST('priority'));
-
- // We don't allow customers select "Critical". If priority is not valid set it to "low".
- if ($tmpvar['priority'] < 1 || $tmpvar['priority'] > 3) {
- // If we are showing "Click to select" priority needs to be selected
- if ($hesk_settings['select_pri']) {
- $tmpvar['priority'] = -1;
- $hesk_error_buffer['priority'] = $hesklang['select_priority'];
- } else {
- $tmpvar['priority'] = 3;
- }
- }
- } // Priority will be selected based on the category selected
- else {
- $res = hesk_dbQuery("SELECT `priority` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`=" . intval($tmpvar['category']));
- if (hesk_dbNumRows($res) == 1) {
- $tmpvar['priority'] = intval(hesk_dbResult($res));
- } else {
- $tmpvar['priority'] = 3;
- }
- }
-
- if ($hesk_settings['require_subject'] == -1) {
- $tmpvar['subject'] = '';
- } else {
- $tmpvar['subject'] = hesk_input( hesk_POST('subject') );
-
- if ($hesk_settings['require_subject'] == 1 && $tmpvar['subject'] == '') {
- $hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
- }
- }
-
- if ($hesk_settings['require_message'] == -1) {
- $tmpvar['message'] = '';
- } else {
- $tmpvar['message'] = hesk_input( hesk_POST('message') );
-
- if ($hesk_settings['require_message'] == 1 && $tmpvar['message'] == '') {
- $hesk_error_buffer['message'] = $hesklang['enter_message'];
- }
- }
-
- // Is category a valid choice?
- if ($tmpvar['category']) {
- hesk_verifyCategory();
-
- // Is auto-assign of tickets disabled in this category?
- if (empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign'])) {
- $hesk_settings['autoassign'] = false;
- }
- }
-
- // Custom fields
- $modsForHesk_settings = mfh_getSettings();
- foreach ($hesk_settings['custom_fields'] as $k=>$v) {
- if ($v['use']==1 && hesk_is_custom_field_in_category($k, $tmpvar['category'])) {
- if ($v['type'] == 'checkbox') {
- $tmpvar[$k]='';
-
- if (isset($_POST[$k]) && is_array($_POST[$k])) {
- foreach ($_POST[$k] as $myCB) {
- $tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';;
- }
-
- $tmpvar[$k]=substr($tmpvar[$k],0,-6);
- } else {
- if ($v['req']) {
- $hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
- }
- $_POST[$k] = '';
- }
-
- $_SESSION["c_$k"]=hesk_POST_array($k);
- } elseif ($v['type'] == 'date') {
- $tmpvar[$k] = hesk_POST($k);
- $_SESSION["c_$k"] = '';
-
- if (preg_match("/^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])$/", $tmpvar[$k])) {
- $date = strtotime($tmpvar[$k] . ' t00:00:00 UTC');
- $dmin = strlen($v['value']['dmin']) ? strtotime($v['value']['dmin'] . ' t00:00:00 UTC') : false;
- $dmax = strlen($v['value']['dmax']) ? strtotime($v['value']['dmax'] . ' t00:00:00 UTC') : false;
-
- $_SESSION["c_$k"] = $tmpvar[$k];
-
- if ($dmin && $dmin > $date) {
- $hesk_error_buffer[$k] = sprintf($hesklang['d_emin'], $v['name'], hesk_custom_date_display_format($dmin, $v['value']['date_format']));
- } elseif ($dmax && $dmax < $date) {
- $hesk_error_buffer[$k] = sprintf($hesklang['d_emax'], $v['name'], hesk_custom_date_display_format($dmax, $v['value']['date_format']));
- } else {
- $tmpvar[$k] = $date;
- }
- } else {
- if ($v['req']) {
- $hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
- }
- }
- } elseif ($v['type'] == 'email') {
- $tmp = $hesk_settings['multi_eml'];
- $hesk_settings['multi_eml'] = $v['value']['multiple'];
- $tmpvar[$k] = hesk_validateEmail( hesk_POST($k), 'ERR', 0);
- $hesk_settings['multi_eml'] = $tmp;
-
- if ($tmpvar[$k] != '') {
- $_SESSION["c_$k"] = hesk_input($tmpvar[$k]);
- } else {
- $_SESSION["c_$k"] = '';
-
- if ($v['req']) {
- $hesk_error_buffer[$k] = $v['value']['multiple'] ? sprintf($hesklang['cf_noem'], $v['name']) : sprintf($hesklang['cf_noe'], $v['name']);
- }
- }
- } elseif ($v['req']) {
- $tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
- if ($tmpvar[$k] == '') {
- $hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
- }
- $_SESSION["c_$k"]=hesk_POST($k);
- } else {
- $tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
- $_SESSION["c_$k"]=hesk_POST($k);
- }
- } else {
- $tmpvar[$k] = '';
- }
- }
-
- // Check bans
- if ($email_available && ! isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']) || hesk_isBannedIP(hesk_getClientIP())) {
- hesk_error($hesklang['baned_e']);
- }
-
- // Check maximum open tickets limit
- $below_limit = true;
- if ($email_available && $hesk_settings['max_open'] && ! isset($hesk_error_buffer['email'])) {
- $res = hesk_dbQuery("SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " . hesk_dbFormatEmail($tmpvar['email']));
- $num = hesk_dbResult($res);
-
- if ($num >= $hesk_settings['max_open']) {
- $hesk_error_buffer = array('max_open' => sprintf($hesklang['maxopen'], $num, $hesk_settings['max_open']));
- $below_limit = false;
- }
- }
-
- // If we reached max tickets let's save some resources
- if ($below_limit) {
- // Generate tracking ID
- $tmpvar['trackid'] = hesk_createID();
-
- // Attachments
- if ($hesk_settings['attachments']['use']) {
- require_once(HESK_PATH . 'inc/attachments.inc.php');
-
- $attachments = array();
- $trackingID = $tmpvar['trackid'];
-
- $use_legacy_attachments = hesk_POST('use-legacy-attachments', 0);
-
- if ($use_legacy_attachments) {
- // The user went to the fallback file upload system.
- for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
- $att = hesk_uploadFile($i);
- if ($att !== false && !empty($att)) {
- $attachments[$i] = $att;
- }
- }
- } else {
- // The user used the new drag-and-drop system.
- $temp_attachment_ids = hesk_POST_array('attachment-ids');
- foreach ($temp_attachment_ids as $temp_attachment_id) {
- // Simply get the temp info and move it to the attachments table
- $temp_attachment = mfh_getTemporaryAttachment($temp_attachment_id);
- $attachments[] = $temp_attachment;
- mfh_deleteTemporaryAttachment($temp_attachment_id);
- }
- }
- }
- $tmpvar['attachments'] = '';
- }
-
- // If we have any errors lets store info in session to avoid re-typing everything
- if (count($hesk_error_buffer)) {
- $_SESSION['iserror'] = array_keys($hesk_error_buffer);
-
- $_SESSION['c_name'] = hesk_POST('name');
- $_SESSION['c_email'] = hesk_POST('email');
- $_SESSION['c_priority'] = hesk_POST('priority');
- $_SESSION['c_subject'] = hesk_POST('subject');
- $_SESSION['c_message'] = hesk_POST('message');
-
- $tmp = '';
- foreach ($hesk_error_buffer as $error) {
- $tmp .= "<li>$error</li>\n";
- }
-
- // Remove any successfully uploaded attachments
- if ($below_limit && $hesk_settings['attachments']['use']) {
- hesk_removeAttachments($attachments);
- }
-
- $hesk_error_buffer = $hesklang['pcer'] . '<br /><br /><ul>' . $tmp . '</ul>';
- hesk_process_messages($hesk_error_buffer, 'index.php?a=add&category='.$tmpvar['category']);
- }
-
- if (!$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
- $tmpvar['message'] = hesk_makeURL($tmpvar['message']);
- $tmpvar['message'] = nl2br($tmpvar['message']);
- }
-
- // Track suggested knowledgebase articles
- if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && isset($_POST['suggested']) && is_array($_POST['suggested'])) {
- $tmpvar['articles'] = implode(',', array_unique(array_map('intval', $_POST['suggested'])));
- }
-
- // All good now, continue with ticket creation
- $tmpvar['owner'] = 0;
-
- // Auto assign tickets if aplicable
- $autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
- if ($autoassign_owner) {
- $tmpvar['owner'] = $autoassign_owner['id'];
- $tmpvar['assignedby'] = -1;
- }
-
- // Insert attachments
- if ($hesk_settings['attachments']['use'] && !empty($attachments)) {
- foreach ($attachments as $myatt) {
- hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('" . hesk_dbEscape($tmpvar['trackid']) . "','" . hesk_dbEscape($myatt['saved_name']) . "','" . hesk_dbEscape($myatt['real_name']) . "','" . intval($myatt['size']) . "')");
- $tmpvar['attachments'] .= hesk_dbInsertID() . '#' . $myatt['real_name'] . '#' . $myatt['saved_name'] . ',';
- }
- }
-
- // Set latitude and longitude
- $tmpvar['latitude'] = hesk_POST('latitude');
- $tmpvar['longitude'] = hesk_POST('longitude');
-
- // Set html
- $tmpvar['html'] = $modsForHesk_settings['rich_text_for_tickets_for_customers'];
-
- // Set screen res and user agent
- $tmpvar['screen_resolution_height'] = hesk_POST('screen_resolution_height', "NULL");
- $tmpvar['screen_resolution_width'] = hesk_POST('screen_resolution_width', "NULL");
- $tmpvar['user_agent'] = $_SERVER['HTTP_USER_AGENT'];
-
- // Tickets from customers never have a due date
- $tmpvar['due_date'] = '';
-
- // Should the helpdesk validate emails?
- $createTicket = true;
- if ($modsForHesk_settings['customer_email_verification_required'] && $email_available) {
- $verifiedEmailSql = "SELECT `Email` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "verified_emails` WHERE `Email` = '" . hesk_dbEscape($tmpvar['email']) . "'";
- $verifiedEmailRS = hesk_dbQuery($verifiedEmailSql);
- if (hesk_dbNumRows($verifiedEmailRS) == 0) {
- //-- email has not yet been verified.
- $ticket = hesk_newTicket($tmpvar, false);
-
- //-- generate the activation key, which is a hash of their email address along with the current time.
- $unhashedKey = $tmpvar['email'] . time();
- $key = hash('sha512', $unhashedKey);
-
- $escapedEmail = hesk_dbEscape($tmpvar['email']);
- $escapedKey = hesk_dbEscape($key);
- hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "pending_verification_emails` (`Email`, `ActivationKey`)
- VALUES ('" . $escapedEmail . "', '" . $escapedKey . "')");
-
- hesk_notifyCustomerForVerifyEmail('verify_email', $key, $modsForHesk_settings);
- $createTicket = false;
- }
- }
- if ($createTicket) {
- //-- email has been verified, and a ticket can be created
- $ticket = hesk_newTicket($tmpvar);
-
- mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_submitted_by', hesk_date(),
- array(0 => $hesklang['customer']));
-
- if ($autoassign_owner) {
- mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_autoassigned', hesk_date(),
- array(0 => $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')'));
- }
-
- // Notify the customer
- if ($hesk_settings['notify_new'] && $email_available) {
- hesk_notifyCustomer($modsForHesk_settings);
- }
-
- // Need to notify staff?
- // --> From autoassign?
- if ($tmpvar['owner'] && $autoassign_owner['notify_assigned']) {
- hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you', $modsForHesk_settings);
- } // --> No autoassign, find and notify appropriate staff
- elseif (!$tmpvar['owner']) {
- hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ", $modsForHesk_settings);
- }
- }
-
- // Next ticket show suggested articles again
- $_SESSION['ARTICLES_SUGGESTED'] = false;
- $_SESSION['already_submitted'] = 1;
-
- // Need email to view ticket? If yes, remember it by default
- if ($hesk_settings['email_view_ticket']) {
- hesk_setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
- }
-
- // Unset temporary variables
- unset($tmpvar);
- hesk_cleanSessionVars('tmpvar');
- hesk_cleanSessionVars('c_category');
- hesk_cleanSessionVars('c_priority');
- hesk_cleanSessionVars('c_subject');
- hesk_cleanSessionVars('c_message');
- hesk_cleanSessionVars('c_question');
- hesk_cleanSessionVars('img_verified');
-
- // Print header
- require_once(HESK_PATH . 'inc/header.inc.php');
-
- ?>
-
- <ol class="breadcrumb">
- <li><a href="<?php echo $hesk_settings['site_url']; ?>"><?php echo $hesk_settings['site_title']; ?></a></li>
- <li><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></li>
- <li class="active"><?php echo $hesklang['tid_sent']; ?></li>
- </ol>
-
- <div style="width: 80%; margin-left: auto; margin-right: auto;">
- <?php
- if ($createTicket) {
- ?>
- <div class="panel panel-success">
- <div class="panel-heading">
- <?php echo $hesklang['ticket_submitted']; ?>
- </div>
- <div class="panel-body">
- <?php
- echo $hesklang['ticket_submitted_success'] . ': <b>' . $ticket['trackid'] . '</b><br /><br /> ' .
- ( ! $email_available ? $hesklang['write_down'] . '<br /><br />' : '') .
- ($email_available && $hesk_settings['notify_new'] && $hesk_settings['spam_notice'] ? $hesklang['spam_inbox'] . '<br /><br />' : '') .
- '<a href="' . $hesk_settings['hesk_url'] . '/ticket.php?track=' . $ticket['trackid'] . '" class="btn btn-default">' . $hesklang['view_your_ticket'] . '</a>';
- ?>
- </div>
- </div>
- <?php
- } else {
- hesk_show_notice($hesklang['verify_your_email'] . '<br><br>' . $hesklang['check_spambox']);
- }
-
- // Any other messages to display?
- hesk_handle_messages();
- ?>
- </div>
-
- <?php
- require_once(HESK_PATH . 'inc/footer.inc.php');
- exit();
-
-
- function hesk_forceStop()
- {
- global $hesklang;
- ?>
- <html>
- <head>
- <meta http-equiv="Refresh" content="0; url=index.php?a=add"/>
- </head>
- <body>
- <p><a href="index.php?a=add"><?php echo $hesklang['c2c']; ?></a>.</p>
- </body>
- </html>
- <?php
- exit();
- } // END hesk_forceStop()
- ?>
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