3)
{
hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
}
$options = array(
0 => ''.$hesklang['critical'].'',
1 => ''.$hesklang['high'].'',
2 => ''.$hesklang['medium'].'',
3 => $hesklang['low']
);
$plain_options = array(
0 => 'critical',
1 => 'high',
2 => 'medium',
3 => 'low'
);
$ticketRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "'");
$ticket = hesk_dbFetchAssoc($ticketRs);
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority}' WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_priority', hesk_date(), array(
0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
1 => $plain_options[$priority]
));
if (hesk_dbAffectedRows() != 1)
{
hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
}
hesk_process_messages(sprintf($hesklang['chpri2'],$options[$priority]),'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
?>