`false` otherwise
* @apiSuccess {Boolean} locked `true` if the ticket is locked
`false` otherwise
* @apiSuccess {Binary[]} attachments Array of attachments, in base-64 encoded binary
* @apiSuccess {Integer[]} merged Array of merged ticket IDs
* @apiSuccess {String} legacyAuditTrail HTML markup of the entire "Audit Trail" section
* @apiSuccess {String} custom1-20 Custom fields 1-20's values.
* @apiSuccess {Integer} linkedTo The ID of the ticket linked to this ticket
* @apiSuccess {String} latitude The latitudinal coordinate of the user's location, or one of the corresponding error codes.
* @apiSuccess {String} longitude The longitudinal coordinate of the user's location, or one of the corresponding error codes.
* @apiSuccess {Boolean} html `true` if the ticket was created with HTML encoding
`false` otherwise
* @apiSuccess {String} userAgent The user agent of the user who submitted the ticket
* @apiSuccess {Integer} screenResolutionWidth The width of the screen resolution of the user who submitted the ticket
* @apiSuccess {Integer} screenResolutionHeight The height of the screen resolution of the user who submitted the ticket
*
* @apiSuccessExample {json} Success-Response:
* HTTP/1.1 200 OK
* {
* "id": 22,
* "trackingId": "EVL-RRL-DUBG",
* "name": "Test",
* "email": "",
* "category": 1,
* "priority": 3,
* "subject": "test",
* "message": "test",
* "dateCreated": "2014-12-28 00:57:26",
* "articles": null,
* "ip": "127.0.0.1",
* "language": null,
* "status": 3,
* "owner": 1,
* "timeWorked": "00:05:07",
* "archive": true,
* "locked": true,
* "attachments": "",
* "merged": "",
* "legacyAuditTrail": "