' . $hesklang['no_ticket_tpl'] . '

'; } else { ?> ' . $mysaved['title'] . ''; if ($modsForHesk_settings['rich_text_for_tickets']) { $theMessage = html_entity_decode($mysaved['message']); $theMessage = addslashes($theMessage); $javascript_messages .= 'myMsgTxt[' . $mysaved['id'] . ']=\'' . str_replace("\r\n", "\\r\\n' + \r\n'", $theMessage) . "';\n"; } else { $javascript_messages .= 'myMsgTxt[' . $mysaved['id'] . ']=\'' . str_replace("\r\n", "\\r\\n' + \r\n'", addslashes($mysaved['message'])) . "';\n"; } $javascript_titles .= 'myTitle[' . $mysaved['id'] . ']=\'' . addslashes($mysaved['title']) . "';\n"; echo ' '; } // End while ?>
' . $mysaved['title'] . ' '; if ($num > 1) { if ($j == 1) { echo ' '; } elseif ($j == $num) { echo ' '; } else { echo ' '; } } else { echo ''; } echo '

> 0) { ?>
' . $hesklang['ticket_tpl_add'] . '

'; } ?>
required>
' . $hesklang['sel_ticket_tpl'] . ''; $savename = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_title'] . '
    • '; $msg = hesk_input(hesk_POST('msg')) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_msg'] . '
    • '; // Avoid problems with utf-8 newline chars in Javascript code, detect and remove them $msg = preg_replace('/\R/u', "\r\n", $msg); $_SESSION['canned']['what'] = 'EDIT'; $_SESSION['canned']['id'] = $id; $_SESSION['canned']['name'] = $savename; $_SESSION['canned']['msg'] = $msg; /* Any errors? */ if (strlen($hesk_error_buffer)) { $hesk_error_buffer = $hesklang['rfm'] . '

    '; hesk_process_messages($hesk_error_buffer, 'manage_ticket_templates.php?saved_replies=' . $id); } $result = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` SET `title`='" . hesk_dbEscape($savename) . "',`message`='" . hesk_dbEscape($msg) . "' WHERE `id`='" . intval($id) . "'"); unset($_SESSION['canned']['what']); unset($_SESSION['canned']['id']); unset($_SESSION['canned']['name']); unset($_SESSION['canned']['msg']); hesk_process_messages($hesklang['ticket_tpl_saved'], 'manage_ticket_templates.php?saved_replies=' . $id, 'SUCCESS'); } // End edit_saved() function new_saved() { global $hesk_settings, $hesklang; /* A security check */ hesk_token_check('POST'); $hesk_error_buffer = ''; $savename = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_title'] . '
    • '; $msg = hesk_input(hesk_POST('msg')) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_msg'] . '
    • '; // Avoid problems with utf-8 newline chars in Javascript code, detect and remove them $msg = preg_replace('/\R/u', "\r\n", $msg); $_SESSION['canned']['what'] = 'NEW'; $_SESSION['canned']['name'] = $savename; $_SESSION['canned']['msg'] = $msg; /* Any errors? */ if (strlen($hesk_error_buffer)) { $hesk_error_buffer = $hesklang['rfm'] . '

    '; hesk_process_messages($hesk_error_buffer, 'manage_ticket_templates.php'); } /* Get the latest tpl_order */ $result = hesk_dbQuery('SELECT `tpl_order` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'ticket_templates` ORDER BY `tpl_order` DESC LIMIT 1'); $row = hesk_dbFetchRow($result); $my_order = $row[0] + 10; hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` (`title`,`message`,`tpl_order`) VALUES ('" . hesk_dbEscape($savename) . "','" . hesk_dbEscape($msg) . "','" . intval($my_order) . "')"); unset($_SESSION['canned']['what']); unset($_SESSION['canned']['name']); unset($_SESSION['canned']['msg']); hesk_process_messages($hesklang['ticket_tpl_saved'], 'manage_ticket_templates.php', 'SUCCESS'); } // End new_saved() function remove() { global $hesk_settings, $hesklang; /* A security check */ hesk_token_check(); $mysaved = intval(hesk_GET('id')) or hesk_error($hesklang['id_not_valid']); hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` WHERE `id`='" . intval($mysaved) . "'"); if (hesk_dbAffectedRows() != 1) { hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found]."); } hesk_process_messages($hesklang['ticket_tpl_removed'], 'manage_ticket_templates.php', 'SUCCESS'); } // End remove() function order_saved() { global $hesk_settings, $hesklang; /* A security check */ hesk_token_check(); $tplid = intval(hesk_GET('replyid')) or hesk_error($hesklang['ticket_tpl_id']); $_SESSION['canned']['selcat2'] = $tplid; $tpl_move = intval(hesk_GET('move')); hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` SET `tpl_order`=`tpl_order`+" . intval($tpl_move) . " WHERE `id`='" . intval($tplid) . "'"); if (hesk_dbAffectedRows() != 1) { hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found]."); } /* Update all category fields with new order */ $result = hesk_dbQuery('SELECT `id` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'ticket_templates` ORDER BY `tpl_order` ASC'); $i = 10; while ($mytpl = hesk_dbFetchAssoc($result)) { hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "ticket_templates` SET `tpl_order`=" . intval($i) . " WHERE `id`='" . intval($mytpl['id']) . "'"); $i += 10; } header('Location: manage_ticket_templates.php'); exit(); } // End order_saved() ?>