1, 'deny_attribute' => 'style')); $due_date = 'NULL'; if ($ticket['due_date'] != '') { $due_date = "'" . hesk_dbEscape($ticket['due_date']) . "'"; } // Prepare SQL for custom fields $custom_where = ''; $custom_what = ''; for ($i=1; $i<=50; $i++) { $custom_where .= ", `custom{$i}`"; $custom_what .= ", '" . (isset($ticket['custom'.$i]) ? hesk_dbEscape($ticket['custom'.$i]) : '') . "'"; } // Insert ticket into database hesk_dbQuery(" INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . $tableName . "` ( `trackid`, `name`, `email`, `category`, `priority`, `subject`, `message`, `dt`, `lastchange`, `articles`, `ip`, `language`, `openedby`, `owner`, `attachments`, `merged`, `status`, `latitude`, `longitude`, `html`, `user_agent`, `screen_resolution_height`, `screen_resolution_width`, `due_date`, `history` {$custom_where} ) VALUES ( '" . hesk_dbEscape($ticket['trackid']) . "', '" . hesk_dbEscape($ticket['name']) . "', '" . hesk_dbEscape($ticket['email']) . "', '" . intval($ticket['category']) . "', '" . intval($ticket['priority']) . "', '" . hesk_dbEscape($ticket['subject']) . "', '" . hesk_dbEscape($ticket['message']) . "', NOW(), NOW(), " . (isset($ticket['articles']) ? "'{$ticket['articles']}'" : 'NULL') . ", '" . hesk_dbEscape(hesk_getClientIP()) . "', '" . hesk_dbEscape($language) . "', '" . (isset($ticket['openedby']) ? intval($ticket['openedby']) : 0) . "', '" . intval($ticket['owner']) . "', '" . hesk_dbEscape($ticket['attachments']) . "', '', '" . intval($ticket['status']) . "', '" . hesk_dbEscape($ticket['latitude']) . "', '" . hesk_dbEscape($ticket['longitude']) . "', '" . hesk_dbEscape($ticket['html']) . "', '" . hesk_dbEscape($ticket['user_agent']) . "', " . hesk_dbEscape($ticket['screen_resolution_height']) . ", " . hesk_dbEscape($ticket['screen_resolution_width']) . ", {$due_date}, '" . hesk_dbEscape($ticket['history']) . "' {$custom_what} ) "); // Generate the array with ticket info that can be used in emails $info = array( 'email' => $ticket['email'], 'category' => $ticket['category'], 'priority' => $ticket['priority'], 'owner' => $ticket['owner'], 'trackid' => $ticket['trackid'], 'status' => $ticket['status'], 'name' => $ticket['name'], 'lastreplier' => $ticket['name'], 'subject' => $ticket['subject'], 'message' => $ticket['message'], 'attachments' => $ticket['attachments'], 'dt' => hesk_date(), 'lastchange' => hesk_date(), 'id' => hesk_dbInsertID(), 'language' => $language, 'html' => $ticket['html'], 'due_date' => $ticket['due_date'] ); // Add custom fields to the array foreach ($hesk_settings['custom_fields'] as $k => $v) { $info[$k] = $v['use'] ? $ticket[$k] : ''; } return hesk_ticketToPlain($info, 1); } // END hesk_newTicket() function hesk_cleanFileName($filename) { $parts = pathinfo($filename); if (isset($parts['filename'])) { $filename = $parts['filename']; } // PHP < 5.2 needs special care elseif (version_compare(PHP_VERSION, '5.2', '<')) { $filename = rtrim(str_ireplace($parts['extension'], '', $filename), '.'); } else { $filename = ''; } $filename = str_replace(array('%20', '+'), '-', $filename); $filename = preg_replace('/[\s-]+/', '-', $filename); $filename = remove_accents($filename); $filename = preg_replace('/[^A-Za-z0-9\.\-_]/', '', $filename); $filename = trim($filename, '-_'); if (strlen($filename) < 1 || strpos($filename, '.') === 0) { $filename = mt_rand(10000, 99999) . $filename; } return $filename . '.' . $parts['extension']; } // END hesk_cleanFileName() function hesk_getCategoryPriority($id) { global $hesk_settings, $hesklang, $hesk_db_link; $priority = 3; // Does the category have a different default priority? $res = hesk_dbQuery("SELECT `priority` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`=" . intval($id) . " LIMIT 1"); if (hesk_dbNumRows($res) == 1) { $priority = hesk_dbResult($res); } return $priority; } // END hesk_getCategoryPriority() function hesk_verifyCategory($any_type = 0) { global $hesk_settings, $hesklang, $hesk_db_link, $hesk_error_buffer, $tmpvar; // Verify just by public or any category type? $type = $any_type ? " 1 " : " `type`='0' "; // Does the category exist? $res = hesk_dbQuery("SELECT `name`, `autoassign` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `id`='" . $tmpvar['category'] . "' AND {$type} LIMIT 1"); if (hesk_dbNumRows($res) == 1) { $hesk_settings['category_data'][$tmpvar['category']] = hesk_dbFetchAssoc($res); return true; } // OK, something wrong with the category. Get a list of categories to check few things $res = hesk_dbQuery("SELECT `id`, `name`, `autoassign` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE {$type} ORDER BY `id` ASC"); $num = hesk_dbNumRows($res); // If more than 1 choice is available, let the user choose if ($num > 1) { $hesk_error_buffer['category'] = $hesklang['sel_app_cat']; return false; } // Exactly one category is available, use it elseif ($num == 1) { $tmp = hesk_dbFetchAssoc($res); $tmpvar['category'] = $tmp['id']; $hesk_settings['category_data'][$tmpvar['category']] = $tmp; return true; } // No category is available, use the first one we find (should be ID 1) else { $res = hesk_dbQuery("SELECT `id`, `name`, `autoassign` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` ORDER BY `id` ASC LIMIT 1"); if (hesk_dbNumRows($res) == 1) { $tmp = hesk_dbFetchAssoc($res); $tmpvar['category'] = $tmp['id']; $hesk_settings['category_data'][$tmpvar['category']] = $tmp; } else { // What the ...? No categories exist??? You know what, just error out... hesk_error($hesklang['int_error'] . ': ' . $hesklang['cat_not_found']); } } } // END hesk_verifyCategory() // The following code has been borrowed from Wordpress // Credits: http://wordpress.org function remove_accents($string) { if (!preg_match('/[\x80-\xff]/', $string)) return $string; if (seems_utf8($string)) { $chars = array( // Decompositions for Latin-1 Supplement chr(194) . chr(170) => 'a', chr(194) . chr(186) => 'o', chr(195) . chr(128) => 'A', chr(195) . chr(129) => 'A', chr(195) . chr(130) => 'A', chr(195) . chr(131) => 'A', chr(195) . chr(132) => 'A', chr(195) . chr(133) => 'A', chr(195) . chr(134) => 'AE', chr(195) . chr(135) => 'C', chr(195) . chr(136) => 'E', chr(195) . chr(137) => 'E', chr(195) . chr(138) => 'E', chr(195) . chr(139) => 'E', chr(195) . chr(140) => 'I', chr(195) . chr(141) => 'I', chr(195) . chr(142) => 'I', chr(195) . chr(143) => 'I', chr(195) . chr(144) => 'D', chr(195) . chr(145) => 'N', chr(195) . chr(146) => 'O', chr(195) . chr(147) => 'O', chr(195) . chr(148) => 'O', chr(195) . chr(149) => 'O', chr(195) . chr(150) => 'O', chr(195) . chr(153) => 'U', chr(195) . chr(154) => 'U', chr(195) . chr(155) => 'U', chr(195) . chr(156) => 'U', chr(195) . chr(157) => 'Y', chr(195) . chr(158) => 'TH', chr(195) . chr(159) => 's', chr(195) . chr(160) => 'a', chr(195) . chr(161) => 'a', chr(195) . chr(162) => 'a', chr(195) . chr(163) => 'a', chr(195) . chr(164) => 'a', chr(195) . chr(165) => 'a', chr(195) . chr(166) => 'ae', chr(195) . chr(167) => 'c', chr(195) . chr(168) => 'e', chr(195) . chr(169) => 'e', chr(195) . chr(170) => 'e', chr(195) . chr(171) => 'e', chr(195) . chr(172) => 'i', chr(195) . chr(173) => 'i', chr(195) . chr(174) => 'i', chr(195) . chr(175) => 'i', chr(195) . chr(176) => 'd', chr(195) . chr(177) => 'n', chr(195) . chr(178) => 'o', chr(195) . chr(179) => 'o', chr(195) . chr(180) => 'o', chr(195) . chr(181) => 'o', chr(195) . chr(182) => 'o', chr(195) . chr(184) => 'o', chr(195) . chr(185) => 'u', chr(195) . chr(186) => 'u', chr(195) . chr(187) => 'u', chr(195) . chr(188) => 'u', chr(195) . chr(189) => 'y', chr(195) . chr(190) => 'th', chr(195) . chr(191) => 'y', chr(195) . chr(152) => 'O', // Decompositions for Latin Extended-A chr(196) . chr(128) => 'A', chr(196) . chr(129) => 'a', chr(196) . chr(130) => 'A', chr(196) . chr(131) => 'a', chr(196) . chr(132) => 'A', chr(196) . chr(133) => 'a', chr(196) . chr(134) => 'C', chr(196) . chr(135) => 'c', chr(196) . chr(136) => 'C', chr(196) . chr(137) => 'c', chr(196) . chr(138) => 'C', chr(196) . chr(139) => 'c', chr(196) . chr(140) => 'C', chr(196) . chr(141) => 'c', chr(196) . chr(142) => 'D', chr(196) . chr(143) => 'd', chr(196) . chr(144) => 'D', chr(196) . chr(145) => 'd', chr(196) . chr(146) => 'E', chr(196) . chr(147) => 'e', chr(196) . chr(148) => 'E', chr(196) . chr(149) => 'e', chr(196) . chr(150) => 'E', chr(196) . chr(151) => 'e', chr(196) . chr(152) => 'E', chr(196) . chr(153) => 'e', chr(196) . chr(154) => 'E', chr(196) . chr(155) => 'e', chr(196) . chr(156) => 'G', chr(196) . chr(157) => 'g', chr(196) . chr(158) => 'G', chr(196) . chr(159) => 'g', chr(196) . chr(160) => 'G', chr(196) . chr(161) => 'g', chr(196) . chr(162) => 'G', chr(196) . chr(163) => 'g', chr(196) . chr(164) => 'H', chr(196) . chr(165) => 'h', chr(196) . chr(166) => 'H', chr(196) . chr(167) => 'h', chr(196) . chr(168) => 'I', chr(196) . chr(169) => 'i', chr(196) . chr(170) => 'I', chr(196) . chr(171) => 'i', chr(196) . chr(172) => 'I', chr(196) . chr(173) => 'i', chr(196) . chr(174) => 'I', chr(196) . chr(175) => 'i', chr(196) . chr(176) => 'I', chr(196) . chr(177) => 'i', chr(196) . chr(178) => 'IJ', chr(196) . chr(179) => 'ij', chr(196) . chr(180) => 'J', chr(196) . chr(181) => 'j', chr(196) . chr(182) => 'K', chr(196) . chr(183) => 'k', chr(196) . chr(184) => 'k', chr(196) . chr(185) => 'L', chr(196) . chr(186) => 'l', chr(196) . chr(187) => 'L', chr(196) . chr(188) => 'l', chr(196) . chr(189) => 'L', chr(196) . chr(190) => 'l', chr(196) . chr(191) => 'L', chr(197) . chr(128) => 'l', chr(197) . chr(129) => 'L', chr(197) . chr(130) => 'l', chr(197) . chr(131) => 'N', chr(197) . chr(132) => 'n', chr(197) . chr(133) => 'N', chr(197) . chr(134) => 'n', chr(197) . chr(135) => 'N', chr(197) . chr(136) => 'n', chr(197) . chr(137) => 'N', chr(197) . chr(138) => 'n', chr(197) . chr(139) => 'N', chr(197) . chr(140) => 'O', chr(197) . chr(141) => 'o', chr(197) . chr(142) => 'O', chr(197) . chr(143) => 'o', chr(197) . chr(144) => 'O', chr(197) . chr(145) => 'o', chr(197) . chr(146) => 'OE', chr(197) . chr(147) => 'oe', chr(197) . chr(148) => 'R', chr(197) . chr(149) => 'r', chr(197) . chr(150) => 'R', chr(197) . chr(151) => 'r', chr(197) . chr(152) => 'R', chr(197) . chr(153) => 'r', chr(197) . chr(154) => 'S', chr(197) . chr(155) => 's', chr(197) . chr(156) => 'S', chr(197) . chr(157) => 's', chr(197) . chr(158) => 'S', chr(197) . chr(159) => 's', chr(197) . chr(160) => 'S', chr(197) . chr(161) => 's', chr(197) . chr(162) => 'T', chr(197) . chr(163) => 't', chr(197) . chr(164) => 'T', chr(197) . chr(165) => 't', chr(197) . chr(166) => 'T', chr(197) . chr(167) => 't', chr(197) . chr(168) => 'U', chr(197) . chr(169) => 'u', chr(197) . chr(170) => 'U', chr(197) . chr(171) => 'u', chr(197) . chr(172) => 'U', chr(197) . chr(173) => 'u', chr(197) . chr(174) => 'U', chr(197) . chr(175) => 'u', chr(197) . chr(176) => 'U', chr(197) . chr(177) => 'u', chr(197) . chr(178) => 'U', chr(197) . chr(179) => 'u', chr(197) . chr(180) => 'W', chr(197) . chr(181) => 'w', chr(197) . chr(182) => 'Y', chr(197) . chr(183) => 'y', chr(197) . chr(184) => 'Y', chr(197) . chr(185) => 'Z', chr(197) . chr(186) => 'z', chr(197) . chr(187) => 'Z', chr(197) . chr(188) => 'z', chr(197) . chr(189) => 'Z', chr(197) . chr(190) => 'z', chr(197) . chr(191) => 's', // Decompositions for Latin Extended-B chr(200) . chr(152) => 'S', chr(200) . chr(153) => 's', chr(200) . chr(154) => 'T', chr(200) . chr(155) => 't', // Euro Sign chr(226) . chr(130) . chr(172) => 'E', // GBP (Pound) Sign chr(194) . chr(163) => '', // Vowels with diacritic (Vietnamese) // unmarked chr(198) . chr(160) => 'O', chr(198) . chr(161) => 'o', chr(198) . chr(175) => 'U', chr(198) . chr(176) => 'u', // grave accent chr(225) . chr(186) . chr(166) => 'A', chr(225) . chr(186) . chr(167) => 'a', chr(225) . chr(186) . chr(176) => 'A', chr(225) . chr(186) . chr(177) => 'a', chr(225) . chr(187) . chr(128) => 'E', chr(225) . chr(187) . chr(129) => 'e', chr(225) . chr(187) . chr(146) => 'O', chr(225) . chr(187) . chr(147) => 'o', chr(225) . chr(187) . chr(156) => 'O', chr(225) . chr(187) . chr(157) => 'o', chr(225) . chr(187) . chr(170) => 'U', chr(225) . chr(187) . chr(171) => 'u', chr(225) . chr(187) . chr(178) => 'Y', chr(225) . chr(187) . chr(179) => 'y', // hook chr(225) . chr(186) . chr(162) => 'A', chr(225) . chr(186) . chr(163) => 'a', chr(225) . chr(186) . chr(168) => 'A', chr(225) . chr(186) . chr(169) => 'a', chr(225) . chr(186) . chr(178) => 'A', chr(225) . chr(186) . chr(179) => 'a', chr(225) . chr(186) . chr(186) => 'E', chr(225) . chr(186) . chr(187) => 'e', chr(225) . chr(187) . chr(130) => 'E', chr(225) . chr(187) . chr(131) => 'e', chr(225) . chr(187) . chr(136) => 'I', chr(225) . chr(187) . chr(137) => 'i', chr(225) . chr(187) . chr(142) => 'O', chr(225) . chr(187) . chr(143) => 'o', chr(225) . chr(187) . chr(148) => 'O', chr(225) . chr(187) . chr(149) => 'o', chr(225) . chr(187) . chr(158) => 'O', chr(225) . chr(187) . chr(159) => 'o', chr(225) . chr(187) . chr(166) => 'U', chr(225) . chr(187) . chr(167) => 'u', chr(225) . chr(187) . chr(172) => 'U', chr(225) . chr(187) . chr(173) => 'u', chr(225) . chr(187) . chr(182) => 'Y', chr(225) . chr(187) . chr(183) => 'y', // tilde chr(225) . chr(186) . chr(170) => 'A', chr(225) . chr(186) . chr(171) => 'a', chr(225) . chr(186) . chr(180) => 'A', chr(225) . chr(186) . chr(181) => 'a', chr(225) . chr(186) . chr(188) => 'E', chr(225) . chr(186) . chr(189) => 'e', chr(225) . chr(187) . chr(132) => 'E', chr(225) . chr(187) . chr(133) => 'e', chr(225) . chr(187) . chr(150) => 'O', chr(225) . chr(187) . chr(151) => 'o', chr(225) . chr(187) . chr(160) => 'O', chr(225) . chr(187) . chr(161) => 'o', chr(225) . chr(187) . chr(174) => 'U', chr(225) . chr(187) . chr(175) => 'u', chr(225) . chr(187) . chr(184) => 'Y', chr(225) . chr(187) . chr(185) => 'y', // acute accent chr(225) . chr(186) . chr(164) => 'A', chr(225) . chr(186) . chr(165) => 'a', chr(225) . chr(186) . chr(174) => 'A', chr(225) . chr(186) . chr(175) => 'a', chr(225) . chr(186) . chr(190) => 'E', chr(225) . chr(186) . chr(191) => 'e', chr(225) . chr(187) . chr(144) => 'O', chr(225) . chr(187) . chr(145) => 'o', chr(225) . chr(187) . chr(154) => 'O', chr(225) . chr(187) . chr(155) => 'o', chr(225) . chr(187) . chr(168) => 'U', chr(225) . chr(187) . chr(169) => 'u', // dot below chr(225) . chr(186) . chr(160) => 'A', chr(225) . chr(186) . chr(161) => 'a', chr(225) . chr(186) . chr(172) => 'A', chr(225) . chr(186) . chr(173) => 'a', chr(225) . chr(186) . chr(182) => 'A', chr(225) . chr(186) . chr(183) => 'a', chr(225) . chr(186) . chr(184) => 'E', chr(225) . chr(186) . chr(185) => 'e', chr(225) . chr(187) . chr(134) => 'E', chr(225) . chr(187) . chr(135) => 'e', chr(225) . chr(187) . chr(138) => 'I', chr(225) . chr(187) . chr(139) => 'i', chr(225) . chr(187) . chr(140) => 'O', chr(225) . chr(187) . chr(141) => 'o', chr(225) . chr(187) . chr(152) => 'O', chr(225) . chr(187) . chr(153) => 'o', chr(225) . chr(187) . chr(162) => 'O', chr(225) . chr(187) . chr(163) => 'o', chr(225) . chr(187) . chr(164) => 'U', chr(225) . chr(187) . chr(165) => 'u', chr(225) . chr(187) . chr(176) => 'U', chr(225) . chr(187) . chr(177) => 'u', chr(225) . chr(187) . chr(180) => 'Y', chr(225) . chr(187) . chr(181) => 'y', // Vowels with diacritic (Chinese, Hanyu Pinyin) chr(201) . chr(145) => 'a', // macron chr(199) . chr(149) => 'U', chr(199) . chr(150) => 'u', // acute accent chr(199) . chr(151) => 'U', chr(199) . chr(152) => 'u', // caron chr(199) . chr(141) => 'A', chr(199) . chr(142) => 'a', chr(199) . chr(143) => 'I', chr(199) . chr(144) => 'i', chr(199) . chr(145) => 'O', chr(199) . chr(146) => 'o', chr(199) . chr(147) => 'U', chr(199) . chr(148) => 'u', chr(199) . chr(153) => 'U', chr(199) . chr(154) => 'u', // grave accent chr(199) . chr(155) => 'U', chr(199) . chr(156) => 'u', ); $string = strtr($string, $chars); } else { // Assume ISO-8859-1 if not UTF-8 $chars['in'] = chr(128) . chr(131) . chr(138) . chr(142) . chr(154) . chr(158) . chr(159) . chr(162) . chr(165) . chr(181) . chr(192) . chr(193) . chr(194) . chr(195) . chr(196) . chr(197) . chr(199) . chr(200) . chr(201) . chr(202) . chr(203) . chr(204) . chr(205) . chr(206) . chr(207) . chr(209) . chr(210) . chr(211) . chr(212) . chr(213) . chr(214) . chr(216) . chr(217) . chr(218) . chr(219) . chr(220) . chr(221) . chr(224) . chr(225) . chr(226) . chr(227) . chr(228) . chr(229) . chr(231) . chr(232) . chr(233) . chr(234) . chr(235) . chr(236) . chr(237) . chr(238) . chr(239) . chr(241) . chr(242) . chr(243) . chr(244) . chr(245) . chr(246) . chr(248) . chr(249) . chr(250) . chr(251) . chr(252) . chr(253) . chr(255); $chars['out'] = "EfSZszYcYuAAAAAACEEEEIIIINOOOOOOUUUUYaaaaaaceeeeiiiinoooooouuuuyy"; $string = strtr($string, $chars['in'], $chars['out']); $double_chars['in'] = array(chr(140), chr(156), chr(198), chr(208), chr(222), chr(223), chr(230), chr(240), chr(254)); $double_chars['out'] = array('OE', 'oe', 'AE', 'DH', 'TH', 'ss', 'ae', 'dh', 'th'); $string = str_replace($double_chars['in'], $double_chars['out'], $string); } return $string; } function seems_utf8($str) { $length = strlen($str); for ($i = 0; $i < $length; $i++) { $c = ord($str[$i]); if ($c < 0x80) $n = 0; # 0bbbbbbb elseif (($c & 0xE0) == 0xC0) $n = 1; # 110bbbbb elseif (($c & 0xF0) == 0xE0) $n = 2; # 1110bbbb elseif (($c & 0xF8) == 0xF0) $n = 3; # 11110bbb elseif (($c & 0xFC) == 0xF8) $n = 4; # 111110bb elseif (($c & 0xFE) == 0xFC) $n = 5; # 1111110b else return false; # Does not match any model for ($j = 0; $j < $n; $j++) { # n bytes matching 10bbbbbb follow ? if ((++$i == $length) || ((ord($str[$i]) & 0xC0) != 0x80)) return false; } } return true; } function utf8_uri_encode($utf8_string, $length = 0) { $unicode = ''; $values = array(); $num_octets = 1; $unicode_length = 0; $string_length = strlen($utf8_string); for ($i = 0; $i < $string_length; $i++) { $value = ord($utf8_string[$i]); if ($value < 128) { if ($length && ($unicode_length >= $length)) break; $unicode .= chr($value); $unicode_length++; } else { if (count($values) == 0) $num_octets = ($value < 224) ? 2 : 3; $values[] = $value; if ($length && ($unicode_length + ($num_octets * 3)) > $length) break; if (count($values) == $num_octets) { if ($num_octets == 3) { $unicode .= '%' . dechex($values[0]) . '%' . dechex($values[1]) . '%' . dechex($values[2]); $unicode_length += 9; } else { $unicode .= '%' . dechex($values[0]) . '%' . dechex($values[1]); $unicode_length += 6; } $values = array(); $num_octets = 1; } } } return $unicode; }