'.$hesklang['unas'].'',$_SESSION['name'].' ('.$_SESSION['user'].')'); $res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0 , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1"); hesk_process_messages($hesklang['tunasi2'],$_SERVER['PHP_SELF'],'SUCCESS'); } elseif ($owner < 1) { hesk_process_messages($hesklang['nose'],$_SERVER['PHP_SELF'],'NOTICE'); } /* Verify the new owner and permissions */ $res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1"); $row = hesk_dbFetchAssoc($res); /* Has new owner access to the category? */ if ( ! $row['isadmin']) { $row['categories']=explode(',',$row['categories']); if (!in_array($ticket['category'],$row['categories'])) { hesk_error($hesklang['unoa']); } } /* Assigning to self? */ if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self)) { $revision = sprintf($hesklang['thist2'],hesk_date(),$row['name'].' ('.$row['user'].')',$_SESSION['name'].' ('.$_SESSION['user'].')'); $res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner} , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1"); if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others',0)) { $_SERVER['PHP_SELF']='admin_main.php'; } } else { hesk_error($hesklang['no_permission']); } $ticket['owner'] = $owner; /* --> Prepare message */ // 1. Generate the array with ticket info that can be used in emails $info = array( 'email' => $ticket['email'], 'category' => $ticket['category'], 'priority' => $ticket['priority'], 'owner' => $ticket['owner'], 'trackid' => $ticket['trackid'], 'status' => $ticket['status'], 'name' => $ticket['name'], 'lastreplier' => $ticket['lastreplier'], 'subject' => $ticket['subject'], 'message' => $ticket['message'], 'attachments' => $ticket['attachments'], 'dt' => hesk_date($ticket['dt'], true), 'lastchange' => hesk_date($ticket['lastchange'], true), 'id' => $ticket['id'], ); // 2. Add custom fields to the array foreach ($hesk_settings['custom_fields'] as $k => $v) { $info[$k] = $v['use'] ? $ticket[$k] : ''; } // 3. Make sure all values are properly formatted for email $ticket = hesk_ticketToPlain($info, 1, 0); /* Notify the new owner? */ if ($ticket['owner'] != intval($_SESSION['id'])) { hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you', $modsForHesk_settings); } $tmp = ($owner == $_SESSION['id']) ? $hesklang['tasy'] : $hesklang['taso']; hesk_process_messages($tmp,$_SERVER['PHP_SELF'],'SUCCESS'); ?>