$ticket['email'], 'category' => $ticket['category'], 'priority' => $ticket['priority'], 'owner' => $ticket['owner'], 'trackid' => $ticket['trackid'], 'status' => $ticket['status'], 'name' => $_SESSION['name'], 'lastreplier' => $ticket['lastreplier'], 'subject' => $ticket['subject'], 'message' => stripslashes($msg), 'dt' => hesk_date($ticket['dt'], true), 'lastchange' => hesk_date($ticket['lastchange'], true), ); // 2. Add custom fields to the array foreach ($hesk_settings['custom_fields'] as $k => $v) { $info[$k] = $v['use'] ? $ticket[$k] : ''; } // 3. Make sure all values are properly formatted for email $ticket = hesk_ticketToPlain($info, 1, 0); /* Get email functions */ require(HESK_PATH . 'inc/email_functions.inc.php'); /* Format email subject and message for staff */ $subject = hesk_getEmailSubject('new_note',$ticket); $message = hesk_getEmailMessage('new_note',$ticket,1); /* Send email to staff */ hesk_mail($owner['email'], $subject, $message); } } } header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999)); exit(); } /* Update time worked */ if ( ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST')) { $h = intval( hesk_POST('h') ); $m = intval( hesk_POST('m') ); $s = intval( hesk_POST('s') ); /* Get time worked in proper format */ $time_worked = hesk_getTime($h . ':' . $m . ':' . $s); /* Update database */ $revision = sprintf($hesklang['thist14'],hesk_date(),$time_worked,$_SESSION['name'].' ('.$_SESSION['user'].')'); hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1"); /* Show ticket */ hesk_process_messages($hesklang['twu'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS'); } /* Delete attachment action */ if (isset($_GET['delatt']) && hesk_token_check()) { if ( ! $can_delete || ! $can_edit) { hesk_process_messages($hesklang['no_permission'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999)); } $att_id = intval( hesk_GET('delatt') ) or hesk_error($hesklang['inv_att_id']); $reply = intval( hesk_GET('reply', 0) ); if ($reply < 1) { $reply = 0; } /* Get attachment info */ $res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1"); if (hesk_dbNumRows($res) != 1) { hesk_process_messages($hesklang['id_not_valid'].' (att_id)','admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999)); } $att = hesk_dbFetchAssoc($res); /* Is ticket ID valid for this attachment? */ if ($att['ticket_id'] != $trackingID) { hesk_process_messages($hesklang['trackID_not_found'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999)); } /* Delete file from server */ hesk_unlink(HESK_PATH.$hesk_settings['attach_dir'].'/'.$att['saved_name']); /* Delete attachment from database */ hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."'"); /* Update ticket or reply in the database */ $revision = sprintf($hesklang['thist12'],hesk_date(),$att['real_name'],$_SESSION['name'].' ('.$_SESSION['user'].')'); if ($reply) { hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`='".intval($reply)."' LIMIT 1"); hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."' LIMIT 1"); } else { hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",',''), `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."' LIMIT 1"); } hesk_process_messages($hesklang['kb_att_rem'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS'); } /* Print header */ require_once(HESK_PATH . 'inc/headerAdmin.inc.php'); /* List of categories */ $result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC"); $categories_options=''; while ($row=hesk_dbFetchAssoc($result)) { if ($row['id'] == $ticket['category']) {continue;} $categories_options.=''; } /* List of users */ $admins = array(); $result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC"); while ($row=hesk_dbFetchAssoc($result)) { /* Is this an administrator? */ if ($row['isadmin']) { $admins[$row['id']]=$row['name']; continue; } /* Not admin, is user allowed to view tickets? */ if (strpos($row['heskprivileges'], 'can_view_tickets') !== false) { /* Is user allowed to access this category? */ $cat=substr($row['categories'], 0); $row['categories']=explode(',',$cat); if (in_array($ticket['category'],$row['categories'])) { $admins[$row['id']]=$row['name']; continue; } } } /* Get replies */ $reply = ''; $result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') ); $replies = hesk_dbNumRows($result); // Demo mode if ( defined('HESK_DEMO') ) { $ticket['email'] = 'hidden@demo.com'; $ticket['ip'] = '127.0.0.1'; } /* Print admin navigation */ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php'); ?>
'.$hesklang['priority'].'
'; if ($ticket['priority']==0) {echo ''.$hesklang['critical'].'
';} elseif ($ticket['priority']==1) {echo ''.$hesklang['high'].'
';} elseif ($ticket['priority']==2) {echo ''.$hesklang['medium'].'
';} else {echo ''.$hesklang['low'].'
';} echo ''.$hesklang['status'].'
'; $status_options = array(); $results = hesk_dbQuery("SELECT `ID`, `ShortNameContentKey` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`"); while ($row = $results->fetch_assoc()) { $status_options[$row['ID']] = ''; } $ticketStatus = hesk_dbFetchAssoc(hesk_dbQuery("SELECT `TicketViewContentKey` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE ID = " .$ticket['status'])); echo ''.$hesklang[$ticketStatus['TicketViewContentKey']].'
'; echo ''.$hesklang['owner'].'
'; echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : ($can_assign_self ? $hesklang['unas'].' ['.$hesklang['asss'].']' : $hesklang['unas']); echo '
'.$hesklang['category'].'
'.$category['name'].'
'; if ($can_change_cat) { echo '
:
$v)
{
if ($v['use'] && $v['place']==0)
{
echo '
'.$v['name'].': '.$ticket[$k].'
'; } } ?>:
'.$v['name'].': '.$ticket[$k].'
'; } } /* Attachments */ hesk_listAttachments($ticket['attachments'], $i); ?>
:
:
'.$hesklang['rh'].'
'; } } /* Show "unread reply" message? */ if ($reply['staffid'] && ! $reply['read']) { echo ''.$hesklang['unread'].'
'; } ?>