init(); hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`, `html`) VALUES ({$ticketId},'" . hesk_dbEscape($name) . "','" . hesk_dbEscape($message) . "',NOW(),'','" . $html . "')"); $customerCreatedReplyModel = new CustomerCreatedReplyModel(); $id = hesk_dbInsertID(); $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` WHERE `id` = " . intval($id)); $row = hesk_dbFetchAssoc($rs); $customerCreatedReplyModel->id = $row['id']; $customerCreatedReplyModel->message = $row['message']; $customerCreatedReplyModel->ticketId = $row['replyto']; $customerCreatedReplyModel->dateCreated = hesk_date($row['dt'], true); $customerCreatedReplyModel->html = $row['html'] === '1'; $customerCreatedReplyModel->replierName = $row['name']; $this->close(); return $customerCreatedReplyModel; } }