num_rows == 0); $showInstructions = 'none'; $showFinished = 'block'; if ($shouldBuildTable) { $showInstructions = 'none'; $showFinished = 'block'; //-- Need to do this since we are no longer restricted on IDs and we want an INT for proper INNER JOINs hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` CHANGE COLUMN `status` `status` INT NOT NULL DEFAULT '0'"); hesk_dbQuery("CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ( `ID` INT NOT NULL, `ShortNameContentKey` TEXT NOT NULL, `TicketViewContentKey` TEXT NOT NULL, `TextColor` TEXT NOT NULL, `IsNewTicketStatus` BIT NOT NULL DEFAULT 0, `IsClosed` BIT NOT NULL DEFAULT 0, `IsClosedByClient` BIT NOT NULL DEFAULT 0, `IsCustomerReplyStatus` BIT NOT NULL DEFAULT 0, `IsStaffClosedOption` BIT NOT NULL DEFAULT 0, `IsStaffReopenedStatus` BIT NOT NULL DEFAULT 0, `IsDefaultStaffReplyStatus` BIT NOT NULL DEFAULT 0, `LockedTicketStatus` BIT NOT NULL DEFAULT 0, PRIMARY KEY (`ID`))"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus, IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus) VALUES (0, 'open', 'open', '#FF0000', 1, 0, 0, 0, 0, 0, 0, 0);"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus, IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus) VALUES (1, 'wait_reply', 'wait_staff_reply', '#FF9933', 0, 0, 0, 1, 0, 1, 0, 0);"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus, IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus) VALUES (2, 'replied', 'wait_cust_reply', '#0000FF', 0, 0, 0, 0, 0, 0, 1, 0);"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus, IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus) VALUES (3, 'resolved', 'resolved', '#008000', 0, 1, 1, 0, 1, 0, 0, 1);"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus, IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus) VALUES (4, 'in_progress', 'in_progress', '#000000', 0, 0, 0, 0, 0, 0, 0, 0);"); hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsNewTicketStatus, IsClosed, IsClosedByClient, IsCustomerReplyStatus, IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus) VALUES (5, 'on_hold', 'on_hold', '#000000', 0, 0, 0, 0, 0, 0, 0, 0);"); hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ADD COLUMN `autorefresh` BIGINT NOT NULL DEFAULT 0 AFTER `replies`;"); hesk_dbQuery("CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."denied_ips` ( `ID` INT NOT NULL PRIMARY KEY AUTO_INCREMENT, `RangeStart` VARCHAR(100) NOT NULL, `RangeEnd` VARCHAR(100) NOT NULL)"); hesk_dbQuery("CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."denied_emails` (ID INT NOT NULL PRIMARY KEY AUTO_INCREMENT, Email VARCHAR(100) NOT NULL);"); hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ADD COLUMN `parent` MEDIUMINT(8) NULL AFTER `custom20`;"); hesk_dbQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ADD COLUMN `active` BIT NOT NULL DEFAULT 1 AFTER `autorefresh`"); } } ?> NuMods 1.5.0 Install / Upgrade

Update NuMods from v1.4.1 to v1.5.0

Update here. Do not use the installation below!

Update NuMods from v1.2.4 - v1.3.0 to v1.5.0

If you attempted the v1.4.0 installation and it failed, use this update link. Do not use the link below!

Update here. Do not use the installation below!

Install NuMods v1.5.0 for the first time

If you have not yet installed/updated HESK, please do so first before continuing; otherwise installation will fail!


Please verify the database information below. Additionally, ensure that the database user has CREATE and ALTER permissions.

Database Host:

Database Name:

Database User:

Database Password:

Database Prefix:

Proceed with installation

By proceeding, you agree to the terms of the Creative Commons Attribution-ShareAlike 4.0 International License.

Installation Finished

The installation of NuMods has finished. You can now delete the install directory and access the admin area